Amadeus Basic Reservation - ggamath.com

Amadeus

Basic Reservation March 2010

Amadeus Information THAI-AMADEUS Southeast Asia Co.,Ltd. The Offices At CentralWorld 999/9 Unit 3406-3412, 34th Floor Rama 1 Rd., Pathumwan Bangkok 10330 March 2010

Table of Contents

Chapter 1 y Introduction

A

Introduction Objectives Request Help After an Error Message Recall Entry Where do I go for help?

A A B C C

Chapter 2 y AIS Pages

E

Amadeus Information System Scrolling Entries Information Maintained by Providers Airline Information Information Maintained by Amadeus Country Information Airport Information Code Decoding AIS News Locating Text Help

E G H H J J K M N N O

Chapter 3 y Conversion Function

Q

City Codes and Their Use Encode and Decode Minimum Connecting Time Calculator

R R W X

Chapter 1 Introduction

Chapter 1

Introduction

This module is designed to familiarize you with the Amadeus Information system (AIS) and conversion functions. It also contains information on how you can access on-line help, which is a comprehensive description of all the Amadeus function entries. The conversion function describes the entries you can use to decode and encode names and industry codes as well as the calculator functions you can perform.

Objectives At the end of this module you will able to: • Request AIS pages • Search for information in on-line help • Encode/decode city and airport codes, country, airline, and aircraft types • Verify and display minimum connecting times • Perform calculator functions

Amadeus Thailand Training Center

A

Amadeus Information

Request Help After an Error Message (HE/) When you make a mistake in an entry, the system responds with an error message. If you receive an error message, you can display the on-line help page for the last transaction code you entered.

You make the following entry:

NMWATSON/HARALD MR

INVALID FORMAT/NOT ENTERED/ >NMWATSON/HARALD MR

To request on-line help for the NM transaction code, enter:

HE/

If you make an error in a multiple element entry, the system displays the on-line help screen for the first transaction code in the entry.

If you have entered an invalid transaction code, and then request the help function, the system automatically displays the on-line help main menu.

B



Recall Entry (RE) You can recall the last entry, or entries you have made in the Amadeus Central System. When you make this entry, the system automatically redisplays your last entry. And if you make it again. It displays the entry before that. To recall your last entry, enter:

RE

The system redisplays your last entry, positioning the cursor at the beginning of the entry. When you press Enter, the system displays the information associated to the entry.

You can redisplay your last two entries.

Where do I go for Help?

If you do experience some problems, please look at the Amadeus on-line help pages by typing:

HE

If you cannot find answer here, contact your local help desk.


C


Chapter 2

Amadeus Information System (GG)

HEGG The Amadeus Information System (AIS) is a central source of reference information. There are two types of information in AIS:

Information provided and maintained by Providers. Information provided and maintained by Amadeus.

You can request information from AIS at anytime, even if you are not signed into system. When you are already working in the system you can display information from AIS and the continue with your previous activity.

A total of 997 million pages are available in AIS. The information in AIS is organized by categories, subjects, and page:

CATEGORY

SUBJECT

PAGE Amadeus Thailand Training Center

E

Amadeus Information

Each level has a defined keyword and title. You can combine keywords and titles to produce Quickpath entries, as you will learn later in this module. Quickpath entries display information quickly and efficiently. To access information in AIS, you use the transaction code GG. To access the AIS page enter:

GGAIS GGAIS AMADEUS INFORMATION EN 6MAR03 1015Z WELCOME TO THE AMADEUS INFORMATION SYSTEM (AIS). ========================================================= THE MAIN TOPICS OF INFORMATION AVAILABLE IN AIS ARE SHOWN BELOW ALONG WITH THE ENTRY THAT SHOULD BE MADE TO ACCESS THEM. AS NEW TOPICS ARE ADDED THIS LIST WILL BE UPDATED. ** NOTE THAT XYZ = AIRPORT CODE, YY = PROVIDER CODE, XX = COUNTRY CODE -------------------------------------------------------TOPIC ENTER -------------------------------------------------------AIR ALLIANCES LIST GG ALLIANCE AIRLINE INFORMATION GG AIR AIRPORT INFORMATION GG APT AMADEUS INSTANT MARKETING - AIM GG AIM AMADEUSPRO - GENERAL INFO GG PRO ARC CARRIERS GG ARCUS AUXILIARY SERVICE PROVIDERS GG AUX AMADEUS NATIONAL MARKETING COMPANY INFO GG AMA XX BSP CARRIERS GG BSP CALENDAR GG CAL CAR RENTAL INFORMATION GG CAR CHECKMYTRIP - AMADEUS ONLINE ITINERARY GG CMT CODES - DECODING GG CODE COUNTRY INFORMATION GG COUNTRY OR GGCOU CRUISE INFORMATION GG CRUISE DESTINATION INFORMATION GG DES ELECTRONIC TICKETING INFORMATION GG ETK FARE QUOTE INFORMATION: BOOKING CODES/PFC GG FQT FERRY INFORMATION GG FERRY FORMULA 1 WORLD CHAMPIONSHIPS GG FORMULA1 GSA INFORMATION GG GSA HEALTH INFORMATION - ADVICE TO TRAVELLERS GG HEALTH HELP HELP OR HE HOTEL INFORMATION GG HOTEL INTERLINE TICKET AGREEMENTS GG ITA PARTICIPATING CARRIER AGREEMENTS GG PCA PRODUCT NEWS GG NEWS RAIL INFORMATION GG RAIL RESERVATION ACTION CODES GG CODE STATES (IATA) PER COUNTRY GG STATE

F



The system lists the categories alphabetically there are available, and in a separate column the Quickpath entry you make to access the information.

Scrolling Entries HESCROLL The information that is available in Amadeus Information Pages and Amadeus Online Help can exceed one screen display. To view the additional information. You need to use the following scrolling entries: Entry

Explanation

MD

Move Down to the

MU

Move up to the next screen of information

MT

Move top or to the first screen of information

MB

Move bottom or to the last screen of information

MP

Redisplay a cleared screen

MS#

Move screen to a specific line number

GP#

Go page to a specific page number

Note: # equals the number of lines you want to move, or the page number you want to go to.

Depending on the information provider, the message END OF DISPLAY appears when you have reached the last line of information.


G

Amadeus Information

Information Maintained by Providers There are three categories of information maintained by Amadeus providers. You can request information on airlines, hotels, and car rental companies. Some of this information is entered into the system by the individual company, so the format and content can vary from provider to provider.

Airline Information To request the airline information page, enter: GGAIR GGPCA / GGAIR EN ************************************* * PARTICIPATING CARRIERS IN AMADEUS * *************************************

13SEP08 0047Z

GGPCA & GGAIR PAGES PROVIDE YOU DETAILED INFORMATION ON ACCESS AND FUNCTION LEVELS OF AMADEUS PARTICIPATING CARRIERS WHICH MAINTAIN THEIR SCHEDULES AND AVAILABILITY IN AMADEUS. THEY ALSO SHOW WHICH PARTICIPATING CARRIERS USE AIS PAGES TO INFORM YOU ON MARKETING, OPERATIONAL AND OTHER AIRLINES RELATED ISSUES.

PARTICIPATING CARRIER XX AIS PAGES ........... LIST OF CARRIERS HAVING THEIR OWN AIS PAGES .. ACCESS & FUNCTION LEVEL PER AIRLINE .......... PARTICIPATING CARRIERS "ON REQUEST" .......... ACCESS LEVELS ................................ FUNCTION LEVELS .............................. CARRIERS SUPPORTING DAILY SCHEDULE UPDATE .... INFO.ON AIRLINE-SPECIFIC E-TICKETING POLICIES.... CARRIERS SUPPORTING NEGOTIATED SPACE ......... CARRIERS' COUNTRY OF ORIGIN (PER AIRLINE).....

ENTER: GGAIRXX GGAIRAIS GGPCAXX GGPCALREQ GGPCALACC GGPCALFUN GGPCALDSU HEETTXX GGPCALNSP GGPCALAIR

OR:

GPREQ GPACC GPFUN GPDSU GPNSP GPAIR

The page tells you how to reference: • Amadeus Access and system user airlines • Direct Access airlines • Airline supporting carrier preferred display functionality • Airline supporting record locator return to Amadeus Note: A system user is an airline using Amadeus as the exclusive reservation system for its own office (ATOs and CTOs) H



To request information for a specific airline, you add their two-letter airline code to your entry. To request information for Finnair enter:

GGAIRAY

QUICKPATHS

EN

4NOV08 1502Z

WELCOME TO FINNAIR'S INFORMATION PAGES **

PLEASE SEE GG AIR AY NEWS FOR LATEST COUNTRY SPECIFIC INFO ** --------------

TOPICS MARKED WITH * AVAILABLE ONLY FOR AY OFFICES TOPIC ENTER OR USE KEYWORD --------------------------------------------------------------*ACCOUNTING >GG AIR AY ACCOUNTING >GP ACC ALPHABETICAL INDEX >GG AIR AY INDEX >GP IND *AMADEUS/FINNRES GUIDE NEWS >GG AIR AY GUIDE >GP GUI ARVONLISAVERO SUOMESSA >GG AIR AY ARVONLISAVERO >GP ALV BAGGAGE REGULATIONS >GG AIR AY BAGGAGE >GP BGE BARTER AGREEMENTS >GG AIR AY BARTER >GP BAR BROCHURES >GG AIR AY BROCHURES >GP BRO BULLETINS >GG AIR AY BULLETIN >GP BUL BUSINESS TRAVELLER >GG AIR AY BUSINESS >GP BUS CAR RENTAL / LIMO SERVICE >GG AIR AY CARS >GP CAR >MD CITY INFO >GG AIR AY XYZ XYZ=CITY)


I

Amadeus Information

Information Maintain by Amadeus The country and airport information categories are maintained by Amadeus.

Country Information The country information index displays the subject of information that is maintained for various countries, and instructs you on how to obtain specific information for a country. To display the subjects, enter: GG COU or GG COUNTRY

When you know the two-letter country code, you can use the quickpath entry: GG COU TH

INDEX EN 15NOV01 0934Z WELCOME TO AMADEUS COUNTRY INFORMATION FOR: THAILAND ======== --------------------------------------------------------------TOPIC ENTER OR CODE --------------------------------------------------------------ACCOMMODATION GG COU TH ACCO GP2 ATTRACTIONS GG COU TH ATTR GP3 CLIMATE GG COU TH CLIM GP4 EVENTS GG COU TH EVEN GP5 FOOD AND DRINK GG COU TH FOOD GP6 GEOGRAPHICAL DESCRIPTION GG COU TH GEOG GP7 GLOBAL TIME ZONE GG COU TH ZONE GP8 HEALTH GG COU TH HEAL GP9 PUBLIC HOLIDAYS GG COU TH HOLI GP10 QUICKFACTS GG COU TH FACT GP11 SHOPPING GG COU TH SHOP GP12 SOCIAL HINTS GG COU TH SOCI GP13 TIPPING GG COU TH TIPP GP14 TRAVEL - INTERNAL GG COU TH INTE GP15 --------------------------------------------------------------

J



Airport Information Airport information contains details of the airport facilities and the transportation services between airports and major centers.

To request the airport information display, enter:

GG APT or GG AIRPORT

When you know the three-letter code of the airport, you can use the quickpath entry:

GG APT LGW

GENERAL INFORMATION EN 27OCT08 1712Z LONDON GATWICK AIRPORT --------------------------------------------------------------GMT PLUS 0000 (PLUS 0100 30MAR08-25OCT08) UNITED KINGDOM GB POSITION OF AIRPORT

: 28MLS/46KMS S OF LONDON

ENQUIRIES PHONE NUMBER: (44) 870 000 2468 FLIGHT INFORMATION NO : (44) 870 000 2468 TERMINALS DECODING : MS22 AIRPORT TAX : INCLUDED IN THE TICKET PRICE --------------------------------------------------------------TOPIC ENTER OR PAGE --------------------------------------------------------------CAR PARKING GG APT LGW PARK GP2 CHECK IN INFORMATION GG APT LGW CHECK GP3 FACILITIES GG APT LGW FACIL GP4 SURFACE TRANSPORTATION GG APT LGW SURF GP5 ---------------------------------------------------------------


K

Amadeus Information

You can obtain a list of airports serving one city entering the threeletter city code: GG APT PAR SURFACE

EN

16JAN01 1712Z

=============================================================== WELCOME TO PAR - CITY OF PARIS =============================================================== THIS CODE IS NOT AN AIRPORT CODE. PLEASE ENTER ONE OF THE FOLLOWING COMMAND LINES TO OBTAIN INFORMATION ABOUT ONE OF THE TWO AIRPORTS OF PARIS:

PARIS CHARLES DE GAULLE AIRPORT ................... GG APT

CDG

PARIS ORLY AIRPORT ................................ GG APT

ORY

END OF DISPLAY

The following table describes the specific subjects in GG APT, the entries and what they display:

Entry

Displays

GG APT XXX CHECK

Terminal name or number, and the names of the airlines departing and arriving from that terminal.

GG APT XXX SURF

Surface facilities including transportation to and from city center.

GG APT XXX FACIL

Terminal facilities, including banks, lunges, post office, and other facilities

GG APT XXX PARK

Facilities available for car parking

Note: XXX is the three-letter airport code. L



Code Decoding AIS allows you to decode action codes and four-letter service codes.

To obtain the input and output action codes, enter:

GG CODE

To retrieve a list of all codes beginning with the letter W, enter:

GG CODE W

CODE ---W WCBD WCBW WCHC WCHR WCHS WCMP WCOB WH

W CODES EN 9MAR05 1120Z EXPLANATION ----------ECONOMY CLASS/PREMIUM - - AIRCRAFT CABIN (IATA) WHEELCHAIR - DRY CELL BATTERY* WHEELCHAIR - WET CELL BATTERY* WHEELCHAIR - ALL THE WAY TO SEAT WHEELCHAIR - FOR RAMP WHEELCHAIR - UP AND DOWN STEPS WHEELCHAIR - MANUAL POWER* WHEELCHAIR - ON BOARD* WITHIN WESTERN HEMISPHERE (AREA1) (ROUTING INDICATOR)

*NOTE - CODES ONLY FOR USE BY AND BETWEEN US AIRLINES. >


M

Amadeus Information

AIS News A new feature is available in AIS. News is a comprehensive list of all the products that have been updated and shown in the daily sign-in message. It can include updates on new air, hotel and car providers, as well as functionality changes to Amadeus.

To access the news, enter:

GG NEWS

To request the SAS news page, enter:

GG AIR SK NEWS

Locating Text You can locate specific text, or characters within an AIS page. The system searches for the text you have entered and displays the page where the first occurrence of the text is found. The minimum length of search characters is 59.

To search for the first occurrence of infant ticketing text, enter:

GSL/INFANT/

N



Help (HE) The Amadeus Central System contains an on-line help facility. Help is a complete description of each Amadeus entry. You can access the help function during any part f transaction. After accessing Help, you can return to your previous activity.

Help is part of the AIS database, therefore the Quickpath principle applies. To display the main menu of help subjects, enter:

HE To access a specific subject, you enter HE and the name of the subject:

HEPNR

The system displays both the quickpath entry and the page location. You can use either the quickpath entry, or the GP command to access the desired information

HE PNR NAME or GP NAM This display instructs you to use the move screen (MS) entries to obtain the information. To display the explanation, enter:

MS022

Help Topics Topics have been added to on-line help. They are: HE FARE Information for Fare HE HOTEL General information on Hotel companies HE QUEUE Information on Queue. Amadeus Thailand Training Center

O

Chapter 3: Introduction

Chapter 3

Conversion Function

Amadeus provides you with the ability to encode and decode: • • • • •

Airline codes/names Airport and city codes/names State codes/names Country codes/names Aircraft Equipment codes/names

It also provides you with a calculator allowing you to make: • • • • • •

Mathematical Calculations Time Calculations Date Calculations Metric Conversions Temperature Conversions Minimum Connecting time


Q

Amadeus Information

City Codes and Their Use The airline industry uses a system that identifies each airport and city with a unique three-letter code. These codes are administered by the international Air Transport Association (IATA), and the international Standard Organization (ISO). Each airline is identified by a unique two-letter code. These codes allow you to quickly and efficiently identify cities, airports, and airlines. Below are examples of these displays. The displays are explained in detail later in this chapter.

Encode and Decode Encode City / Airport Names (HE DAN) To display the three –letter code for a city or airport, enter:

DAN PARIS DANPARIS A:APT B:BUS C:CITY G:GRD H:HELI O:OFF-PT R:RAIL S:ASSOC TOWN PAR C PARIS /FR A BVA - BEAUVAIS TILLE - 0K /FR A POX - CERGY PONTOISE - 0K /FR A CDG - CHARLES DE GAULLE - 0K /FR A LBG - LE BOURGET - 0K /FR A ORY - ORLY - 0K /FR A TNF - TOUSSUS LE NOBLE - 0K /FR A XCR - VATRY - 0K /FR A VIY - VILLACOUBLAY - 0K /FR H JDP - HELIPORT DE PARIS - 0K /FR H JPU - LA DEFENSE HPT - 0K /FR B XEX - AEROGARE DES INV BUS - 0K /FR B XTT - ETOILE BUS SERVICE - 0K /FR B XGB - GARE MONTPARNASSE BUS - 0K /FR R XDT - CDG TGV RAILWAY STN - 0K /FR R XED - DISNEYLAND PARIS - 0K /FR R XHP - GARE DE L'EST RAILWAY - 0K /FR R XPG - GARE DU NORD RAILWAY - 0K /FR FSM S PARIS - 64K E /USAR PIH S PARIS -122K SE /USID

R



Specific country: DAN LONDON/GB

Specific country and state: DAN PARIS/USTX

The first two-characters are the ISO country code (US), and the second two-characters are the state or province code (TX).

Decode City/Airport Codes (HE DAC) To display the name for a three-character city or airport code, enter:

DAC SFO DACSFO A:APT B:BUS C:CITY G:GRD H:HELI O:OFF-PT R:RAIL S:ASSOC TOWN CITY : SFO*C SAN FRANCISCO /USCA:CALIFORNIA AIRPORT-HELIPORT : EMB A EMBARKADER /USCA - 0K SFO A SAN FRANCISCO INTL /USCA - 0K JCC H CHINA HPT /USCA - 0K

The response contains the same information as in an encode response, but in some cases it is located in different positions.

If you want to display all the off-line or associated locations, enter:

DAC MUC/ALL


S

Amadeus Information

Encode/Decode State/Provinces (HE DNS) The DNS entry provides you with the ability to: • • •

List all states or province for a specific country. Decode a state or province from the code Encode a state or province from the name

To list all the states/provinces for a specific country, enter: DNS AU DNSAU AU AUSTRALIA AC AUSTRALIAN CAPITAL TERRITORY NS NEW SOUTH WALES NT NORTHERN TERRITORY QL QUEENSLAND SA SOUTH AUSTRALIA TS TASMANIA VI VICTORIA WA WESTERN AUSTRALIA

To encode a state or province, enter:

DNS US CA DNSUSCA US CA CALIFORNIA/UNITED STATES OF AMERICA

To decode a state or province, enter:

DNS FLORIDA DNSFLORIDA US FL FLORIDA/UNITED STATES OF AMERICA

T



Country Name (HE DC) To display the code for a country name, enter: DC JAPAN

To display a country name from its ISO country code, enter: DC JP

DCJAPAN JP JAPAN/ASIA

TC3

JPY

JAPANESE YEN

LOCAL/INTL PUBLISHED

JPN >

JAPAN CITIZEN

Airline Name (HE DNA) To display the two-letter code for an airline name, enter:

DNA IBERIA DNAIBERIA IB/IBE 075 IBERIA

To display an airline name from two characters code, enter:

DNA IB

To display an airline name from airline ticket code, enter:

DNA075 Amadeus Thailand Training Center

U

Amadeus Information

Aircraft Type (HE DNE) To display the three-letter code for an aircraft type, enter:

DNE AIRBUS

The system displays a list of all corresponding aircraft codes for airbus.

DNEAIRBUS AB3 W AIRBUS ABF W AIRBUS ABY W AIRBUS ABB W AIRBUS ABX W AIRBUS 315 W AIRBUS 312 W AIRBUS 313 W AIRBUS AB4 W AIRBUS AB6 W AIRBUS ABA W AIRBUS ABM W AIRBUS AB2 W AIRBUS 318 N AIRBUS 32S N AIRBUS 319 N AIRBUS 320 N AIRBUS 322 N AIRBUS 32Z N AIRBUS 321 N AIRBUS 330 W AIRBUS

INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE INDUSTRIE

A300 A300 FREIGHTER A300-600 FREIGHTER A300-600ST BELUGA A300B4/C4/F4 FREIGHT A310-200 A310-200 A310-300 A300-B2/B4/C4 A300-600/600C A300 (LH CONFIG) A300-C4 MIXED A300-B2 A318 A318/A319/A320/A321 A319 A320-100/200 A320-200 A320-200 CP CONF A321 A330

JET JET JET JET JET JET JET JET JET JET JET JET JET JET JET JET JET JET JET JET JET

181-317 N/A-N/A N/A-N/A N/A-N/A N/A-N/A 167-246 169-246 167-222 211-317 207-317 207-275 211-336 238-298 107-117 107-220 112-134 123-180 124-180 132-N/A 174-220 256-412

To display the aircraft type from it three-letter code, enter.

DNE AB3 DNEAB3 AB3 W AIRBUS INDUSTRIE A300

V

JET

181-317



Minimum Connecting Time (HE DM) You can display the minimum connecting time to show the minimum amount of time required to make connections between flights at airports, or between airports. You can request the minimum connecting times for: • • •

Specific airline(s) at a specific city Multiple airports serving the same city Different types of connections

The following table explains the connection type code: Code D/D D/I I/D I/I

Connection Type Domestic to Domestic Domestic to International International to Domestic International/International

Basic Entry To request the minimum connecting times at a specific airport, enter: DM BKK DMBKK/26JAN09 BKK STANDARD MINIMUM CONNECTING TIMES BKK-BKK FROM TO D/D D/I I/D I/I CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM 115 115 115 115 BKK-DMK FROM TO D/D D/I I/D I/I CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM 330 330 330 330 DMK-BKK FROM TO D/D D/I I/D I/I CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM 330 330 330 330 DMK-DMK FROM TO D/D D/I I/D I/I CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM 115 --- --- --CK SPECIFIC CARRIER FOR EXCEPTIONS TO STANDARD CONNECTING TIMES PRECLEARANCE MAY APPLY


W

Amadeus Information

Calculator The Amadeus system includes a calculator that you can use to perform the following functions: • • • • •

Mathematical Calculations Time Calculations Date Calculations Metric Conversions Temperature Conversions

Mathematical Calculations (HE DF) Function Add (;) Subtract (-) Multiply (*) Divide (/)

Entry

Response

DF134.55;22.50 DF 324.56-25.89 DF 152*8 DF 513/82

157.05 298.67 1216 6.256 097 560 975

Time Calculation (HE DD) Function

Entry

Response DDBKK

Calculate local time

Calculate the time in Madrid when it is 1500 In Miami

X

DD BKK

BKK TIME IS 1616/ 416P ON TUE02SEP08 DDMIA1500/MAD

MAD TIME IS 2100/ 900P ON DD MIA1500/MAD TUE02SEP08 MAD IS 06HRS 00MIN LATER



Date Calculations (HE DD) Function

Entry

Display the system time current day and date

DD

Determine the day of the week for a specific date

DD 24SEP

Response DD SYSTEM TIME IS 0919/0919A ON TUE02SEP08 DD24SEP WED24SEP08

Metric Conversion (HE DK) Function Convert miles to kilometers Convert kilometers to miles Convert pounds to kilograms Convert kilograms to pounds

Entry

Response

DK MK95

152.88 Kilometers

DK KM120

74.57 Miles

DK PK100

45.36 Kilograms

DK KP38

83.77 Pounds

Temperature Conversions (HE DK) Function Convert Celsius to Fahrenheit Convert Fahrenheit to Celsius

Entry

Response

DK CF30

86.00Fahrenheit

DK FC82

27.78 Celsius


Y

Amadeus Basic Reservation THAI-AMADEUS Southeast Asia Co.,Ltd. The Offices At CentralWorld 999/9 Unit 3406-3412, 34th Floor Rama 1 Rd., Pathumwan Bangkok 10330 THAILAND March 2010

Table of Contents

y Introduction

1

y Sign-In Procedures Work Areas Move between Work Areas Office Identification Sign-Out

2 3 3 4 5

y Amadeus Air Definition of flight types Airline Access Indicator Record Return Requesting Availability and Schedules Scrolling Entries Availability Options Additional Availability and Schedule Displays Changing an Availability or schedule Request Direct Access Timetable Display Flight Information

6 6 7 8 9 11 11 12 12

y Passenger Name Record Itinerary Element Short Sell Entry Retrieve Flight Service Information Connecting flight Additional Itinerary Segments Name Element Contact element

16 17 17 18 18 18 19 20

13 14

21 21 22 22 22 22 22

Ticketing Element Received From Element End Transaction Ignore Transaction Passenger/Segment Association Passenger Association Segment Association

24

Other Service Information y

25

Special Service Requests y

26 26 26 27

Advance Seat Request y Requesting an Advance Seat Seat Request Options Seat Map

28 28 28 28

Remarks Element y General Remark Confidential Remark Itinerary Element

29 29 29 30 30

Frequent Flyer y Display Information Partial PNR Creation SSR Creation Combining PNR Elements

31 31 32

PNR Security y Creating a PNR security Element Displaying a PNR security Element

y PNR Retrieval Retrieval Entries

33 33

y PNR Modification Canceling PNR Element Canceling Name Element Canceling Complete Itinerary Passenger Name Modification Name Update Segment Modification Booking Classes and Dates PNR Element Modification

34 34 35 35 35 36 36 37 38

y Non-Homogeneous Condition AXR Record Retrieve an AXR Record Split PNR

39 39 40 41

y Queues Queue Description Queue Displays General Transaction Manual Queue Placement

43 44 46 46 47

Amadeus Basic Reservation

Introduction

Travel is so basic to human activity that we don’t always give thought to its scale. How does the travel industry succeed in moving so many people so fast and so well to so many destinations around the globe?

Each journey is planed and organized, with information sent and received by many people including travel agents, airline and airport staff, hoteliers, rail staff and car rental employees.

The data behind all this information is stored and communicated: flashed across millions of screens: transmitted electronically, verbally or printed out in agencies, airports and sales outlets. The information is constantly changing, valid today, out of date tomorrow, as soon as the travelers leave the airport to check out of the hotel.

Amadeus is the world’s largest travel distribution system, a precise and powerful instrument, helping professionals steer the travel industry of today. A pool of highly skilled engineers and specialists, Amadeus is also a group of companies with roots in countries around the world, where teams of professionals work closely with agencies and travel service providers. The profession of Amadeus is global travel distribution. Without it, the travel industry would not exist as it does today.


1


Sign-In Procedures

Amadeus security requires you to have a sign to access the Amadeus Central System. The sign-in function provides you with access to the system and the ability to sign in to multiple work areas. To sign-in to the first available work area, enter: JI2222AA/AS JI 2222AA /AS

Sign-in transaction code Agent sign Slash, followed by the duty code

It displays a daily sign-in message and allows you access to the Amadeus Central A-SIGN COMPLETE/02SEP/AS ********** AMADEUS PRODUCT NEWS ********** AIR ZAMBIAN AIRWAYS (Q3) ENJOY AAS AIR ORENAIR (R2) ENJOY AMADEUS ACCESS SELL AIS MYAIR (8I) - NEW INFO PAGES PARTICIPANT AIR MOLDAVIAN AIRLINES (2M) ENJOY AAS

SEE GGNEWS GGNEWSAIR GGNEWSAIR3 GGNEWSAIS2 GGNEWSAIR2

Sign in for Training, enter : JJ2222AA/AS A-SIGN COMPLETE/02SEP/SU WELCOME TO THE AMADEUS PRACTICE TRAINING SYSTEM ----------------------------------------------------FOR INFORMATION ON THE PRACTICE TRAINING SYSTEM REFER TO THE FOLLOWING ON-LINE HELP PAGES: HE TRAINING OR HEJJ *TRN*

System will display TRN at the end of message

2



JIB 2222AA/AS JIC/D 2222AA/AS JI* 2222AA/AS

: Sign in one area : Sign in more than one area : Sign in all area

Work Areas Six work areas are associated with each terminal. They are identified by the letter A,B,C,D,E, and F. You can request a specific, multiple or all work areas when you sign in. Using work areas allows separate transactions by one of more agents to take place using one terminal. You can check the status of each work area after you have signed in, enter: JD 58662752 AREA TM A-IN B C D E F *TRN*

BKKTG215A

PSEUDO CITY : AGY

MOD SG/DT.LG TIME QCAT ACT.Q STATUS TRN AA/AS.EN 24 SIGNED NOT SIGNED NOT SIGNED NOT SIGNED NOT SIGNED NOT SIGNED

NAME

Move between working areas When you sign in to more than one working area, you can move from one area to another.

To move from area A to B, enter:

JMB To redisplay sign in message enter:

JB


3


Office Identification Each location of an Amadeus terminal is associated with an office identification. Each office identifications structured the following way.

BKKTG215A BKK TG 2 15A

IATA City or airport location code Airline office which hosted Number 2 or 3, identified Travel agencies Number 100-8ZZ, identified town office

Upon sign-in the office identification is appended to the AAA (Agent Assembly Area, the electronic work area in the computer, assigned to each terminal that an agent uses to access the Amadeus system).

Each AAA is identified the Amadeus system by a terminal address called LNIATA. This LNIATA can be found in JD display.

58662752 AREA TM A-IN B C D E F *TRN*

4

BKKTG215A

PSEUDO CITY : AGY

MOD SG/DT.LG TIME QCAT ACT.Q STATUS TRN AA/AS.EN 24 SIGNED NOT SIGNED NOT SIGNED NOT SIGNED NOT SIGNED NOT SIGNED

NAME



Sign-Out It is important to sign out of the system at the end of the day, or when leaving your terminal for an extended period of time.

To sign out of one working area, or the area you are currently active in, enter:

JO

To sign out of multiple working area, enter:

JOA/B

To sign out of all areas, enter:

JO*


5


Amadeus Air

Amadeus air provided airline schedules and availability information for flights that have seats available for sale on more than 300 airline. The Amadeus Central System stores 500 thousand city pairs and 3.9 million routings world-wide, offering you a wide range of direct flights and 60 million connecting flight options.

Definition of flight types Flight type

Definition

Non-Stop

A flight that operates between two cities and does not make any stops. Direct An on-line flight that operates between two cities, and makes a stop in one or more cities en route. Connecting A flight that operates between two cities, and makes a change on-line or interline in one or more cities en route.

6



Airline Access Indicators The following table describes the indicators that can appear in the availability display: Indicator

Access Type

Explanation

/ (Slash)

Amadeus Full Access

Amadeus Access can be divided into two main options, Amadeus Access Update and Amadeus Access Sell. These two options are offered to airlines either combined or separately. When an airline chooses both options, the indicator is a slash (/). Both options provided the highest degree of connectivity with actual seat availability and immediate confirmation.

. (Dot)

Amadeus Access Sell

Amadeus Access Sell offers a fully secured sale for each seat. When a request to book a seat is made, Amadeus checks the flight in the airline’s own inventory system. According to the status, the sale is confirmed, waitlisted, or rejected immediately.

Amadeus Direct * (Asterisk) Access

: (Colon)

Amadeus Access Update


Direct Access provides a realtime link to the airline system to display an accurate availability, at the time the request is made. This link is created through the use of direct access entries. Amadeus Access Update allows an airline to keep its availability displays in Amadeus fully synchronized with those in its own system. Schedule changes and confirmations are immediate, and last seat availability is offered.

7


Indicator (Blank)

Access Type

Explanation Standard access offers flight availability and schedules that are update once a week by tape. Availability levels are updated by standard AIRIMP messages. When you book a seat on a standard access airline, a teletype message is generated to that airline at end transaction.

Standard Access

Record Return Amadeus offers record return which enables you to verify that a reservation has been recorded in the airline’s inventory system. After end transaction you make the RL entry, and the systems display the individual record locators of the airlines that participate in record return. The airline can be connected through Amadeus Access Sell, direct access, or standard access.

Here is an example of a PNR after making the RL transaction:

--- RLR --RP/BKKTG2700/BKKTG2700 1.RYAN/DAVID MR 2 TG 981 Y 20MAR 5 BKKMEL 3 EK 406 Y 25MAR 3 MELAKL 4 BI 078 Y 28MAR 6 AKLBWN 5 BI 515 Y 28MAR 6 BWNBKK 6 AP BKK 022079000-B 7 TK TL01MAR/BKKTG2700

HK1 HK1 HK1 HK1

TS/SU

2SEP08/0957Z

0015 0810 0415 1045

20MAR 25MAR 28MAR 28MAR

1325 1340 0930 1230

E E E E

YZ4GL4 TG/ EK/ BI/ BI/

>rl RP/BKKTG2700/BKKTG2700 BI/FEICVD EK/GX88AF

8

TS/SU TG/NAC8EQ

2SEP08/0957Z

YZ4GL4



Requesting Availability Schedules The entries are the same when requesting an availability or schedule display. The difference between an availability and schedule display are: An availability display shows only flights that have a least one class of service available for sale or waitlist, and only for the airlines that have an availability and sales agreement with Amadeus. A schedule display shows all scheduled flights whether they have seats available or not, and only for the airlines that have a sales agreement with Amadeus. To request schedules for airlines not having an availability and sales agreement with Amadeus, you must use the /A option at the end of your entry.

There are three type of availability and schedule displays you can request. Type

Availability Transaction code

Schedule Transaction code

Neutral

AN

SN

Departure Time

AD

SD

Arrival Time

AA

SA

To request a basic availability display, enter:

AN01JUNBKKMEL

AN 01JUN BKK MEL

Availability Neutral Departure Date Departure airport/city with three letter code Arrival airport/city with three letter code


9


AN01JUNBKKMEL ** AMADEUS AVAILABILITY - AN ** MEL MELBOURNE.AUVI 1 TG 981 C9 D9 J0 Z0 Y9 B9 M9 /BKK MEL 2 0015 H9 Q9 T9 K9 S9 V9 W9 2 TG 999 C9 D9 J8 Z0 Y9 B9 M9 /BKK MEL 2 0810 H9 Q9 T9 K9 S9 V9 W9 3JQ:QF 266 Y9 B9 H9 K9 M9 L9 V9 /BKK MEL 2 2100 S9 N9 Q9 O9 4 JQ 030 J4 D4 Y4 V4 T4 S4 R4 BKK MEL 2 2100 Q4 O4 N4 M4 L4 K4 H4 5 FD3573 V4 P4 L4 U4 T4 Q4 M4 BKK KUL L 1720 K4 H4 Y4 MH 149 C4 J4 D4 Y4 W4 K4 B4 KUL M MEL 2 2130 H4 M4 Q4 S4 V4 6 MH 783 C4 J4 D4 Y4 W4 K4 B4 BKK KUL M 1710 H4 M4 Q4 S4 V4 MH 149 C4 J4 D4 Y4 W4 K4 B4 KUL M MEL 2 2130 H4 M4 Q4 S4 V4 7 SQ 979 F4 P4 A4 Z4 C4 J4 D4 /BKK SIN 1645 S0 Y9 B9 M9 Q0 W0 N9 V0 T0 E9 H9 L9 K9 SQ 227 F4 P4 A4 Z4 C4 J4 D4 /SIN 3 MEL 2 2100 S0 Y9 B9 E9 M9 W0 Q0 N9 H9 V0 T0 L9 K9

272 MO 01JUN 0000 1225 E0/777 9:10 2120 E0/777

9:10

0915+1E0/332 TR

9:15

0915+1T0.332

9:15

2025 T0 733 0700+1E0.772

9:40

2015 E0.330 0700+1E0.772

9:50

2010 E0.772 0610+1E0.773

10:25

Explanation 3JQ:QF 266 Y9 B9 H9 K9 M9 L9 V9 /BKK S9 N9 Q9 O9

3 JQ:QF Y9 B9 H9 K9 / BKK MEL 2 2100 0915+1 E 0 / 332 TR 9:15 10

MEL 2 2100

0915+1E0/332 TR

9:15

Availability line number Airline code and flight number Class of service code and number of seats available Last seat availability indicator Departure airport code Departure terminal indicator (I – International terminal) Arrival airport code and terminal indicator Departure time and Arrival time Airport Electronic ticketing supported indicator Number of stop en route Access Indicator Equipment type code Flight Irregularity indicator column Duration Time Amadeus Thailand Training Center


Scrolling Entries After you make an initial request for an availability or schedule display, you can use the following scrolling entries to move between the various screens, or to request additional availability. Entry MD MU MB MT MP MPAN or MPSN

Explanation Move Down to the next screen of information Move Up to the next screen of information Move to the bottom of information Move to the top of information Redisplay a cleared screen Redisplay a cleared screen, after you have made a different entry

Availability Options To customize your availability display, you can add options to any of the availability entries. The following table describes the options you can add: Option/ Indicator Specific airline /A

Class of service /C

Use to Display Availability for a specific airline Or Schedule display for airlines not having an availability and sales agreement with Amadeus Availability for a specific class of service

Connecting Point Display availability over a specific connecting point /X

Entry Example AN01JUNBKKMEL/ATG Note: You can enter up to three airline codes, including YY, separated by a comma. AN01JUNBKKMEL/CY AN01JUNBKKMEL/XSIN Note: You can enter a maximum of two connecting points.


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Additional Availability and Schedule Displays The following table describes the additional availability or schedule displays you can make: Entry

Displays Departure time

AD01JUNBKKMEL1000 Or SD01JUNBKKMEL1000 AA01JUNBKKMEL1500 Or SA01JUNBKKMEL1500 AN/08FEBANCNOU Or SN/08FEBANCNOU

Display flights by departure time beginning one hour prior to the time specified in your entry Arrival Time Displays flights arriving up to two hours prior to the time specified in your entry. 7-day search Searches for flights within a 7-days range from the date you specified in your entry.

Changing an Availability or Schedule Request You can change any portion of an existing availability or schedule display using the transaction code AC for availability and SC schedule. Here are the entries you can make: Entry ACMAD AC//DUS ACCDGLHR AC5 AC-3 AC20FEB AC1600 AC/AAF AC/XFRA 12

Changes Origin airport or city code Destination airport or city codes Origin and destination airport or city codes Date to five days later Date to 3 days earlier Date to 20Feb Time Preferred airline Connecting city Amadeus Thailand Training Center


Here are the entries to request return availability: Entry

Requests ACR Return availability for the same date ACR23MAR Return availability for a different date Return availability for a specific number of days ACR6 after the outbound trip ACR23MAY1800 Return availability for a specific date and time

Timetable Display Amadeus Timetable displays contain flights of all airlines between a specific city pair for a week period. The display shows you the frequency of flights between two airports, and which airlines operate on a particular day of the week.

To request a neutral timetable display, enter:

TN19OCTBKKLAX

TN19OCTBKKLAX ** AMADEUS TIMETABLE - TN ** LAX LOS ANGELES.USCA 1 TG 794 X13 BKK LAX B 1920 2125 0 30MAR08 2 TG 796 7 BKK LAX B 0630 0915 1 26OCT08 3 CI 836 7 BKK TPE 1 1750 2225 0 CONNECT CI 008 7 TPE 2 LAX B 2325 1950 0 26OCT08 4CX:AA6102 7 BKK HKG 1 1900 2245 0 CONNECT CX:AA6120 7 HKG 1 LAX B 2345 2115 0 26OCT08 5 CX 702 7 BKK HKG 1 1900 2245 0 CONNECT CX 880 7 HKG 1 LAX B 2345 2115 0 26OCT08 6 TG 602 7 BKK HKG 1 1900 2245 0 CONNECT CX:AA6120 7 HKG 1 LAX B 2345 2115 0 26OCT08 7 TG 602 7 BKK HKG 1 1900 2245 0 CONNECT CX 880 7 HKG 1 LAX B 2345 2115 0 26OCT08


19OCT08 26OCT08 25OCT08 345 16:05 02NOV08 777 16:45 TPE 738 26OCT08 744 16:00 HKG 744 26OCT08 773 16:15 HKG 777 26OCT08 773 16:15 HKG 772 26OCT08 773 16:15 HKG 772 26OCT08 773 16:15

13


Explanation 4TG:LH9736 1357 BKK

MEL 2 0015

4 TG:LH 1357

BKK MEL2 0015 1225 0 05APR09 02OCT09 777 9:10

1225

0 05APR09 02OCT09 777 9:10

Line number Flight number Days of operation : D = Daily 1,3,5,7 = Mon,Wed,Fri,Sun X5 = Everyday except Fri Departure , terminal and Arrival, terminal Departure, Arrival time Number of stops en route Effective and discontinue dates Equipment Duration Time

Flight Information Flight information provides you with operational data on a specific slight. Some of the information that can be contained in a flight information display is: • • • • •

Stops en route Meals Class of service Traffic restriction Confabulation (if any)

To request flight information for the current date, enter: DOTG981 DO TG981

14

Flight information transaction code Airline code and flight number



You can put a specific date by enter:

DOTG981/01JUN

DOTG981/01JUN * 1A PLANNED FLIGHT INFO * APT ARR DY DEP DY CLASS/MEAL BKK 0015 MO CDJZYBMHQTK/M SVW/M MEL 1225 MO

TG 981 272 MO 01JUN EQP GRND EFT TTL 777 9:10 9:10

COMMENTS1.BKK MEL - ARRIVES TERMINAL 2 2.ENTIRE FLT1/ MOVIE 3.ENTIRE FLT4/ AUDIO PROGRAMMING 4.ENTIRE FLT9/ NON-SMOKING 5.BKK MEL - ET/ ELECTRONIC TKT CANDIDATE CONFIGURATION777

C

30


Y 262

15


Passenger name record

A Passenger Name Record (PNR) contains the details of a passenger’s reservation, and other information related to a passenger’s trip. PNRs can also contain information to assist airline personal handling. You call the items of information that make up a PNR, elements. A PNR can contain a maximum of 999 elements. These PNR elements can either be mandatory or optional. The mandatory elements are: • • • • •

Itinerary Name Contact Ticketing Received From

After you have entered the five mandatory elements, you use an end transaction entry to file the record in the Amadeus Central System. When a PNR is filed in the system, it is assigned a six-character code call a record locator. The record locator is used to retrieve a previously created and filed PNR.

Optional PNR elements are: • • •

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Special Service Requests Other Service Information General and Confidential Remarks



Itinerary Element An itinerary element can be a flight, hotel, car, or ground transportation element. Each individual itinerary element is called a segment.

Short Sell Entry When you have an availability or schedule display on your screen, you can make a short sell segment entry directly from the display. To make a short sell entry from availability display enter:

SS1C1 SS 1 C 1

Segment sell transaction code Number of seats required Class of service Availability or schedule line number

RP/BKKTG215A/ 1 TG 981 C 01JUN 1 BKKMEL HK1 SEE RTSVC

0015 1225

01JUN

E

0 777 M

Explanation RP/BKKTG215A 1 TG981 C 01JUN 1 BKKMEL HK1 0015 1225 01JUN E 0 777 M

Responsible office indicator and office identification PNR element number Airline and flight number, class of service Departure date and day indicator (1 = Monday) Departure and Arrival Airport Status code and number of seats Departure and Arrival time Arrival Date Electronic Ticket Number of Stop Aircraft Type Meal Code (HEMEAL)


17


Retrieve Flight Service Information In response to a segment sell entry, the system may display text messages directly below the segment element. This text only appears when you book a seat, and not on a retrieved PNR. To display the flight service information, enter:

RT SVC

Connecting Flights You use the same entry when booking a connecting flight in the same class of service. Here are examples of entries when you want to book a connecting flight in a different class of service.

SS1MC1 In M class on the first segment and C class on the second segment.

Additional Itinerary Segments The following table describes the entries you can make for other types of segments. Entry Creates an Itinerary element for a SS 2 F3 /PE Waitlist flight, short sell SO LH C FRAMUC Open segment, without a date Flight segments continued: Entry SI ARNK

18

Creates an Itinerary element for a Arrival unknown, without a date



Name Element A passenger name consists of a family name, given name or initial, and title. You can enter up to nine names in a non-group PNR.

For a single family name element, enter:

NM1BROWN/BILLY MR NM

Name element transaction code

1

Number of passenger with the same family name

BROWN

Family name

/BILLY MR

Slash followed by the given name or initial and title

Other name element entries: Entry

Creates a name element for NM2HARRIS/JIM MR/ANNIE MS Same family name NM1WATSON/GEORGE MSTR(CHD/20JUL06) A Child An infant with same family NM1LEWIS/ANNA MRS(INF/CAROL/16JUN08) name as an adult An infant with different NM1NORWIL/DEBRA MRS(INFHANS/JOAN/02FEB08) family name

When entering a child or infant name, the system automatically creates an SSR element. In this cases, the SSR is transmitted to the appropriate airlines.


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Contact Element The contact element is used as a point of contact for the passenger, and is normally their home or business telephone number. With the exception of the transaction code, the contact element is free flow text, with a maximum of 90 characters per element.

To input a contact element, enter:

AP BKK 022079000-B AP

Contact transaction code

BKK

City code

2079000

Telephone number

-B

Dash followed by the location indicator H – home B – Business F-Fax

To input a mobile number, enter: APM–+66812345678

To input an e-mail address APE–[email protected]

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Ticketing Element The ticketing element indicates the type of ticketing arrangement made to provide tickets to a passenger. It indicates when and where the ticket(s) are to be issued. To input a ticketed, ticketing arrangement, enter: TKOK

To input a ticketing time limit with date, enter: TKTL23SEP

To input a ticketing time limit with date and time, enter: TKTL23SEP/1200

Received From Element The received from element identifies the person making or modifying a reservation. It is free flow text and you can enter a maximum of 69 characters. During PNR creation, the received from element is displayed as the second line in the PNR. After you end transaction, the received from element is no longer stored on the face of the NR, but moved to PNR history. A received from elements is required when creating a new PNR, or modifying an existing one. To input a received from element, enter: RF MARRY RF

Received fro transaction code

MARRY

Free flow text


21


End of Transaction When you have entered the five mandatory elements to create a PNR< you must end transaction to file the record in the system. To end transaction and file the PNR in the system, enter: ET Note: When you end transaction, the PNR is stored in the system. You must retrieve the PNR again to make any modifications, or to perform any other actions. To end transaction and redisplay PNR, enter: ER To update transaction and redisplay PNR, enter: ERK

Ignore Transaction You can ignore a PNR at any time during creation or modification. When you ignore a PNR during creation, all elements are ignored, and any fight, hotel or car booking are returned to inventory. If you use the ignore transaction when modifying an existing PNR, the system ignores the updates, returns the PNR to its original from, and files it in the system. To ignore a PNR enter: IG To ignore current updates and redisplay the PNR, enter: IR

22



Passenger / Segment Association Passenger Association Using passenger association, you can associate specific PNR elements to a specific passenger, except the name and received from element. If an element is not passenger associated. The system assumes it applies to all passengers. To individually passenger associate an element, enter: AP BKK 02 207-9090-B/P2 To passenger associate to separate individual name, enter: AP BKK 02 207-9000/P1,3,5 To passenger associate a range of name, enter: AP BKK 02 207-9090/P2-5 To passenger associate an existing element, enter: 6/P2

Segment Association You can associate specific PNR elements to a specific segment, using segment association. When a PNR element is not segment associated, it applies to all segments in the PNR. Most segment association is performed automatically by the system. However, for certain elements you must specify segment association. Some of there are : • •

SSR requests that apply to specific segments Advance Sear Requested

To segment associate an existing element, enter: 8/S3


23


Other Service Information

You use an other service information (OSI) element to advise an airline of specific passenger information. An OSI request does not require a response from an airline.

To create an OSI element for a specific airline, enter:

OS TG VVIP PAX AS CEO OF GREEN BANK

OS

Other service information transaction code

TG

Target airline

VVIP PAX AS CEO…

Free flow text

Every new PNR that is created by a travel agency has an OSI CTC element automatically created by the system. This contact element contains the IATA city code, telephone number, and agency name.

Or you can manually input OSI to inform all the airlines, enter:

OS YY RSVN BY ABC TRAVEL/022079000/MIKE

OS

Other service information transaction code

YY

All the airlines in PNR

RSVN BY ABC TRVL… Free flow text

24



Special Service Requests

You use a Special Service Request (SSR) to request a special service for a passenger. Some of the special services you can request are special meals, wheelchairs, and/or other services. You can find SSR four-letter service code and explanation in Amadeus system by enter HESR and follow the item which interested from the display.

To create an SSR element with SSR four – letter service code enter:

SR SFML

SR

Special service request transaction code

SFML

Four letter service code

Free flow text following the code can be mandatory, optional or not permitted. The SSR elements is different from the OSI element because it requires a response from the airline involved.

To create an SSR element with mandatory free flow text, enter:

SR SPML – NO RED MEAT

SR

Special service request transaction code

SPML –

Four letter service code for special request

NO RED MEAT Free flow text

NOTE : You can see all meal codes by HEMEAL


25


Advance Seat Request

Through the Amadeus Central System you can request and confirm an advance seat assignment for a passenger. Advance seat assignments can be requested under the following conditions: •

• •

For a maximum of nine passengers per request, for an itinerary solely consisting of Amadeus Access Airlines, of other airlines without a seat exchange agreement. Seven passengers for an itinerary of other airlines with a seat exchange agreement. For confirmed flight segments only. For up to five flight segments per airline, per request.

Request an Advance Seat You can request a generic seat assignment, or make an entry for a specific seat number.

Entry ST ST/35A ST/P3 ST/35A /P4 ST/S4

Creates an Itinerary element for a Non-smoking seat Specific seat number Non-smoking or smoking for passenger number 3 Specific seat number for passenger number 4 Non-smoking or smoking for segment 4

Seat Request Option /W /A

26

Window Seat Aisle Seat



Seat Map You can request airline seat maps for an Amadeus Access Airline without having a PNR displayed on your screen.

To request a seat map without a PNR, enter:

SM TG981/C/01JUNBKKMEL SM

Seat map transaction code

TG981

Airline code and flight number

/C

Slash followed by the class of service

/01JUN

Slash followed by the date

BKKMEL

Origin and destination airport/city code

To request a seat map form a displayed PNR, enter:

SM1 SM


1

Flight segment element number

To request a seat map from an availability or schedule display, enter:

SM/4/C SM


/4

Slash followed by the availability or schedule line number

/C

Slash followed by class of service


27


Remarks Element

General Remark General remarks are visible to anyone who can retrieve the PNR. To create a general remark element, enter: RM CHECK PAX ACCOMMODATION IN PAR RM

Remark general transaction code

CHECK PAX.. Free flow text

Confidential Remark Confidential remarks can only be viewed by the office entering the remark, and by up to three other offices specified in the initial entry. When your office is not permitted to view a confidential remark, the message RESTRICTED appears in the PNR in place of the remark text. To create a confidential remark element, enter RC COMMISSION THB350.00

Itinerary Remark Remark to be printed on the itinerary, enter RIR HAVE A NICE TRIP

28



Frequent Flyer

Display Information You can display the frequent flyer information contained in Amadeus database. To display the frequent flyer information, enter: FFD TG – YB15226 FFD

Frequent flyer display transaction code

TG

Airline code

–YB15226

Dash follow by the frequent flyer number

YB15226 GREEN/ANDYMR

Partial PNR Creation When you know the passenger’s frequent flyer identification number, you can make the entry to automatically create the name and OSI element. To create the name and SSR for mileage accrual, enter: FFA TG – YB15226 FFA


TG

Airline code

–YB15226


RP/BKKTG215A/ 1.GREEN/ANDYMR 2 *SSR FQTV YY HK/ TGYB15226/1


29


SSR Creation If you delete a frequent flyer SSR element during PNR creation, or the passenger advise you after the name element has been entered, you can use the following entries to cerate the SSR element. For travel that accrues mileage, enter:

FFN TG – YB15226 FFN


TG

Airline code

–YB15226


SSR for manually created frequent flyer elements SR FQTV SQ – TGYB15226

NOTE : SQ for Airline Code in PNR

Combining PNR elements You can enter all the PNR elements in a single transaction by separating them with a semi-colon (;).

Using the semi-colon, enter:

NM1BROWN/BILLY MR;APBKK-2079000;TKOK;RFPAX;ER

The system automatically displays the itinerary information so you can verify the status of the flight segment. 30



PNR Security

Amadeus PNR security allows you to set up special security rules so that a PNR can be accessed by one or several other offices, for viewing and/or updating capabilities, without changing PNR ownership.

Creating a PNR Security Element You can store up to five security agreements per PNR, each of these containing an office identification and the access mode to be applied to the office.

You can enter an individual office identification, or use the “wild card” entries. The “wild card” entries substitute asterisks ( * ) for portions of the office identification.

The access mode type are: Code R

Access Mode Read Access This code is for read access only. With this mode you are able to only retrieve and view the PNR, but no updates are allowed.

B

Read/Write Access This code is for read and write access. With this mode you are able to retrieve PNRs, view them, and make any required updates, with the exception of changing PNR ownership.


31


To create a security agreement for a PNR, enter

ES BKKTG219W-B

ES

Security agreement transaction code

BKKTG215A

Office identification of the first agreement

–B

Dash followed by the access mode

RP/BKKTG215A/BKKTG215A 1.RYAN/DAVID MR 2 TG 981 Y 01JUN 1 BKKMEL HK1 3 TG 980 Y 10JUN 3 MELBKK HK1 4 AP BKK 022079000-B 5 TK TL15MAY/BKKTG215A * ES/G 02SEP/TSSU/BKKTG215A BKKTG215A-B

TS/SU

2SEP08/1134Z

0015 1225 0045 0555

01JUN 10JUN

E E

Y3V828 TG/ TG/

Displaying a PNR Security Agreement After end transaction on the PNR, the system automatically removes the access mode and the office identification from the face of the PNR. When you have the PNR displayed you can access the security agreements.

To display the security agreements, enter:

ESD

To delete the security agreements, enter:

ESX

32



PNR Retrieval

You can retrieve a PNR using the details of a flight, by record locator, or by passenger name for a current, or future date. A PNR can be retrieved up to three days after the date of the last segment booked, even if the itinerary has been canceled.

PNR retrieval is controlled by the Amadeus Security package, and is dependent on your user identification, office type, and office identification. It also regulates PNR retrieval for branch offices.

Retrieval Entries The following tables describes the entries you can make: Entry RTY3V828 RT/RYAN RT/P

Retrieves a PNR by Record locator Family name List of PNR beginning with the first letter of the family name

When the system locates more than one PNR with the same name, or cannot find an exact match for the name you entered, it displays a list of all active and canceled PNRs that contain names beginning with the same letter.

To retrieve a PNR from the list, enter: RT4

To redisplay the similar name list, enter: RT0


33


PNR Modification

You can modify or cancel existing PNR elements. When you modify a PNR, the system transfers the original elements to PNR history at end transaction.

Canceling PNR Elements PNR element are divided into three categories: • • •

Name Elements Flight Segment Other

To cancel one element, enter:

XE4

The following table describes the additional entries you can make. XE 4, 6

Individual elements in the same category, separated by a comma

XE 3–6

A range of elements in the same category, separated by a dash A combination of individual and a range of elements in the same category

XE3,5,8-12

34



Canceling Name Elements When you cancel a name element, the system automatically: • • •

Cancels elements that were passenger associated to the canceled name. Reduces the number of booked seats. Reduces the number of requests in the SSR elements

To cancel name element number two enter: XE2

Canceling Complete Itinerary You can cancel a complete itinerary. When you make this entry the system automatically cancels all air, hotel, car, auxiliary segments, non mandatory PNR elements, and changes the ticketing field to TKOK.

To cancel the complete itinerary, enter: XI

Passenger Name Modifications For Amadeus system users, the following conditions apply when making name modification entries: • • •

If the flights are available for the required class and date in the itinerary, the system allows the modification. The system allows airline ATOs and CTOs to perform any name modification. If one class is critical in any segment in the PNR, travel agents may only perform one modification, of a maximum of three characters, for each surname.


35


Name Update You can update an existing name field in a PNR. When you update a name, the system retains all passenger associated elements. Entry NU2/1SMITH/HANS MR NU3/JANE MRS

Updates The family name, given name, and retains passenger association The given name, and retains passenger association

Segment Modification There are certain modifications that you can make to a segment without using the cancel and rebook transactions. When using these entries, the system automatically performs the function and generates the appropriate messages. Entry 4/2

Modification Increase/decrease the number of booked seats

3/HK

Note: this entry is applicable only during initial PNR creation. You cannot use this entry while in direct access, for an SSR request, or when a segment is passenger associated. Change status code Note: The advice codes and their corresponding status codes are: Advice Code Status Code KK KL TK HK US UU TL HL HN TN IN

36



Entry DL7

Modification Delete inactive segments and place them in PNR history. Note: You can delete an itinerary segment with the advice codes HL, HN, UN, NO and UC No teletype message is generated at end transaction The SSR advice codes you can manually delete are HL, HN, US, UN, NO, XX, HN and UC. No teletype message is generated at end transaction. Before you can delete an inactivate segment, you must cancel all PNR elements associated to that segment. Reconfirmed a flight segment

4/RR

Booking Classes and Dates You can rebook existing segments in a PNR to change a: • • •

Class of service in one or more segments Date in one or more segment Combination of both class and date

The SB entry follows the same booking guidelines with respect to Amadeus Access Sell and Direct Access links when generating the segment sell message, that is does when duplicating a PNR.

This entry cancels the existing segments and resells the segments using the new information. If the class of service and date is not available, the system automatically displays a warning message and an availability display.

The system automatically deletes all elements that were segment associated to the segment being changed. Amadeus Thailand Training Center

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Entry SBY SBC2 SBY3-6 SB19JUN SB18AUG4 SBF19DEC4

Modification Booking class on all segment Booking class on a specific segment Booking class on a range of segments Date on all segment Date on specific segment Booking class and date for a specific segment

PNR Element Modification You can make modification to all PNR elements before end transaction. After end transaction, you can only modify PNR elements that do not cause the system to generate a teletype message.

When modifying an element that generates a teletype message, you must cancel the element and re-enter.

Entry 7/OK 5/BKK 022079145 6/BKK 022079090–B/P4 8/P1-3 5/P 4/S

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Modification Change ticketing field Change passenger contact Change passenger contact with passenger association Add passenger association to an existing element Delete passenger association Delete segment association



Non-Homogeneous Condition

A non-homogeneous condition occurs in a PNR when: • •

The number of seats in an air segment is not equal to the number of passenger names The number of seats booked within the air segments is not equal

When a non-homogeneous condition occurs during PNR creation, the system automatically splits the PNR into separate homogeneous PNRs at end transaction, and displays an Associated Cross Reference Record (AXR).

AXR Record The AXR record is a name list and a cross reference of the PNRs that were automatically split by the system. Here is an example of an AXR at end transaction:

The response after end transaction: --- AXR --RP/BKKTG215A/BKKTG215A TS/SU 8SEP08/0641Z 2CWYHU 1.GREEN/JANET MRS 2 TG 910 Y 01JUN 1 BKKLHR HK1 0030 0620 01JUN E TG/ 3 TG 917 Y 05JUN 5 LHRBKK HK1 2135 1555 06JUN E TG/ 4 AP BKK +66 2 207-9000 - AMADEUS TRAINING CENTRE - A 5 TK TL08SEP/BKKTG215A * SP 08SEP/TSSU/BKKTG215A-2CWYRI


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Retrieve an AXR Record When you display an AXR record from the PNR, the system replaces the record locator of the displayed PNR with an asterisk (*). The remainder of the display remains the same.

To retrieve an AXR record, enter: RT AXR

AXR FOR PNR: 1.GREEN/ANDY M- 1

2CWYRI

2CWYHU 2.GREEN/JANET - 1

08SEP 1343 *

To retrieve a PNR from AXR, enter:

RT2

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Split PNR A PNR is split in the following ways: • •

Automatically by the system as a result of a nonhomogeneous condition during PNR creation. Manually by an agent to a retrieved PNR.

You can use the split transaction as the first entry after PNR retrieval. Here are the PNR split entries: Entry SP3 SP1, 3, 5–8

Splits One name from a retrieved PNR Individual and a range of names from a retrieved PNR

The system automatically: • •

Transfers all PNR elements that are passenger associated to the passengers being split. Duplicates all elements that are not passenger associated or contain status or advice codes.

To ensure that message routing for incoming teletype messages is unique to the record, a different communication reference is created at end transaction on the split PNR. Since a communication reference is associated to outgoing message for return reply, the new communication reference must be created before any changes. When the system cannot match the message to the PNR is rejects the message.

After you make the split transaction, the system response is a new PNR for the name element numbers I the entry. The system tags this PNR as the ASSOCIATE PNR-(AXR). There are two entries required to file the associate PNR.


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Enter a received from element:

RFMRLEWIS

End transaction and file the associate PNR

EF

The system automatically files the associate PNR and displays the original PNR which is tags the –PARENT PNR- To file the parent PNR, you must enter a received from element and end transaction.

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Queues

Amadeus Queues give airline, travel agencies, and providers the ability to send and receive PNRs that require action, and to send and receive messages.

Using queues you can communicate with other offices and organize the workload in your own office by accessing and creating queues for the different tasks you have to perform.

PNRs can require action for the following reasons: • • • •

Confirmation of segments, service, options or seats from the waitlist Change of flight schedule Expiration of ticketing time limit Changes in a group PNR

The categories of dual queues are divided into four date ranges.

Date Range Dates Covered Today plus two days D1 D2 Three to five days, from current date D3 Six to eight days, from current date D4 Nine days and beyond, from current date


Example 01Sep – 03Sep 04Sep – 06Sep 07Sep – 09sep 10Sep onwards

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Queue Description The following table gives you an explanation of each queue, with its number, type, identity, and category.

Note: In the Queue/Type column, the letter S indicates a special queue, and the letter D indicates a dual queue.

Queue / Type Identity Category 0

S

General

0

Explanation General This queue is activated for all queue banks. When a requested queue is not activated, the system automatically places the PNRs on the general queue

1

D

Confo

0–6

Confirmation This queue is activated for airlines and travel agencies only, and is set-up with date ranges. It contains non-group PNRs that have received a confirmation for segments or services, except confirmation from waitlist. When a message contains more than one confirmation for the same PNR, it is placed on queue 1 only once according to the following priority of the categories.

2

D

KL

0

Confirmation- Waitlist This queue is activated for airlines and travel agencies only. It contains non-group PNRs that have airline segments confirmed from the waitlist, KL status

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Queue / Type Identity 3

7

8

12

97

D

D

D

S

D

Category

Option

SKEDCHG

TKTG

0

Option

0 –14

This queue is activated for airlines and travel agencies only. It contains PNRs that have an option element. PNR’s without a date are placed on this queue on the current date. When the option element contains a date, the PNRs are placed on queue on the specified date. Schedule Change

0 – 11

This queue is activated for airlines and travel agencies only. PNRs. Are placed on this queue when a schedule change message is revived from an airline. Although a dual queue, the system does not set up any date ranges. The categories are considered as the date ranges. Ticketing

0

This queue is activated for airlines and travel agencies only. Group and non-group PNRs are placed on this queue from the information contained in the ticketing element. PNRs are placed automatically in date range 1. Expired Time Limit

0–3

This queue is activated for airlines and travel agencies only. This queue contains group and non-group PNRs with an expired time limit when a ticket has not been issued. Message

XTL

MESSAGE

Explanation

This queue is activated for all queue banks, and is set-up with systematic date ranges. It contains messages only.


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Queue Displays To request a summary queue count display, enter:

QTQ

To request a queue count for all queues, categories, and date ranges with active PNRs or messages, enter:

QT

General Transaction The table below describes the transactions you can make when working your queues:

Entry QS 1 C6 D2 QN QD QI

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Explanation Queue start, specific category and date range Remove the current PNR or message off queue and display the next one Ignore a PNR and place it at the bottom of the queue Ignore the PNR, place it at the bottom of the queue and exit queue mode



Manual Queue Placement For a specific queue, enter:

QE 8

For a specific queue and category, enter:

QE 8 C1

For a specific queue, category, and date range, enter:

QE 8 C1 D2

For another office’s queue, enter:

QE / BKK1A0980 / 97


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