BLUEPRINT FOR SUCCESS SKILLS YOUTH NEED TO SUCCEED IN WORK AND LIFE
Background In 1990 the U.S. Department of Labor commissioned a study, the Secretary’s Commission on Achieving Necessary Skills (SCANS), to identify the skills that American workers needed for job success in a global market. The competencies and foundation skills that resulted from the SCANS study were intended to set the agenda for what students are taught in the nation’s schools and how workers are trained and retrained for the high-skill, high-wage jobs of the future. The South Bay Workforce Investment Board Youth Council convened nearly 100 employers, educators and training organizations to identify standards for the SCANS skills that would be relevant to Youth and employers in 2004. Unlike many national skill standards initiatives, this unique effort focuses on employer initiated pre-employment training for youth job seekers and workers. From this effort a curriculum was created called the “Blueprint for Workplace Success”, This innovative curriculum was created: • With skill standards necessary for youth workplace success. • To achieve improved, more relevant training and employment outcomes for youth. • To connect what is being taught in the classroom with what is required in the workplace.
What is the Blueprint for Workplace Success curriculum? •
Blueprint for Workplace Success is a pre-employment training program created by the South Bay Workforce Investment Board Youth Council to prepare youth to be productive learners and earners in the workplace.
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The curriculum consists of an Instructor’s Guide and Student Workbook.
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The activities equip students with job seeking and job keeping skills in order to manage their own search for employment.
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It also provides the knowledge to perform well on the job while attending additional education and skill training programs.
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The curriculum is designed for youth aged 15 to 21. Youth receive 30 hours of training.
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The curriculum has pre and post tests that validate skill attainment and provide the framework for certification
What are the benefits of participating in the Blueprint for Workplace Success? Schools and training organizations will have regional world-class standards and supports through which they can recruit, prepare and retain students in learning-rich workplace training. Students will have the skills needed to be productive learners and earners in the workplace and they will understand the relationship between what is taught in the classroom and what is required in the workplace. Employers will have an increased supply of student workers with the skills and qualities needed to be an asset to the company and a qualified future employee. Parents will see an increase in their child’s motivation to learn and excel and in their maturity toward becoming a self-sustaining adult. One-Stop Career Centers will have a certificate-based occupational training program through which youth can build employment skills and achieve a positive outcome.
Blueprint for Workplace Success Curriculum assists Youth in the interactive process of taking their natural talents, interests, abilities and skills, and tapping into their personal motivation and confidence to take the leadership role in creating their future. This highly interactive and powerful resource includes ideas, tools, strategies and fun interactive activities that are designed to be the blueprints to help Youth develop the workplace skills that employers are seeking. Each participant of the program will follow the Blueprint for Workplace Success plan to: Self Discovery Self-understanding is the underlying basis for participants to discover and explore their inherent values and abilities. By making wise choices and taking responsibility for the outcome desired, participants will learn how their interest, abilities, and skills can transfer to work opportunities. Managing Time Effectively Participants learn how to focus on priority tasks, keep track of time, and set reasonable and attainable goals. Understanding Workplace Skills for Today’s Employee Participants learn what employers are looking for by assessing their own qualities and skills as they relate to the SCAN competencies. Facing Realities of the Job Market Participants come face-to-face with a test of the realities of the job market. How much do they already know…how much do they need to learn? The results will enhance their employability skills. Learning How to Use Effective Communication Participants learn that what they say and how they act can either open doors to opportunities or close them. Learning how to listen and use effective verbal and non-verbal communication are the critical tools for success!
Gaining Skills and Knowledge for Contacting Employers Participants learn that there is a whole strategy for contacting employers, and if they do it right the interviews will follow. They will also learn how to obtain the documents required for employment (i.e. social security card, I-9, state identification, drivers license, educational records, etc.). Preparing with Confidence for the Job Interview At this point, participants learn how to take control of the job interview and impress the interviewer. Getting Hired and Learning about Workplace Issues and Paperwork Once the participant is hired, it’s a good thing to know about rights and responsibilities in the workplace. Learning How to Manage Money Participants learn how to understand the details of a paycheck and manage their money to enable them to make more choices towards attaining life goals. Learning How to Keep the Job Knowing what it takes for keeping a job will reduce the likelihood of being fired…and may increase the opportunities for advancement. The participants learn that the process of seeking employment is a life long journey!
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Description Blueprint For Workplace Success Instructor’s Guide Blueprint for Workplace Success Workbook ( 1 – 9) Blueprint for Workplace Success Workbook (10 –24 ) Blueprint for Workplace Success Workbook (25 – 49) Blueprint for Workplace Success Workbook (50 – 99) Blueprint for Workplace Success Workbook (100+)
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Order Today! Make Payment to Milt Wright & Associates, Inc. BLUEPRINT FOR SUCCESS For more information about training and products contact: Milt Wright & Associates, Inc. 17939 Chatsworth St. Suite 530, Granada Hills, CA 91344 Tel (800) 626-3939 ● FAX (818) 349-0987 Email:
[email protected] VISIT OUR WEBSITE: www.miltwright.com
SKILLS TO SUCCEED IN WORK AND LIFE
P ART I
B ASI C WORKLPL ACE SKILLS
AC ADEMI C SKI LLS Reading
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Analyze and interpret written materials
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Job-related information such as memos, sales slips, inventory records, menus, phone messages, e-mail, etc.
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Use a map, dictionary, internet or thesaurus to access information
A wa r e o f c o m p a n y p o l i c i e s , s a f e t y a n d h e a l t h r e g u l a t i o n s a n d g u i d e l i n e s W or k i n g k n o wl e d g e o f c h a r t s a n d g r a p h , c o m p a n y m a t e r i a l s s u c h a s r e p o r t s , a n n u a l r e p o r t s , b r o c h u r e s a n d n e ws l e t t e r s
Writing
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W ri t e l e g i b l y
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Complete job applications, time cards and personnel documents
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Can follow spoken instructions
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S p e a k c l e a r l y wi t h o u t u s i n g s l a n g a n d c o l l o q u i a l i s m s
Use a process of drafting coherent written documents Uses proper grammar, punctuation, and spelling Ta k e p h o n e m e s s a g e s a c c u r a t e l y , p r e p a r e f a x c o v e r s h e e t s , c o m p o s e s i m p l e memos and e-mail
Listening Listen critically to separate fact from opinion Communicate effectively in one-on-one dialogue and small group discussion Make and maintain eye contact in one-on-one and group discussions A s k c l a r i f yi n g q u e s t i o n s f o r a c c u r a c y a n d c o m p r e h e n s i o n L i s t e n a n d r e p e a t w h a t w a s h e a r d i n y o u r o wn w o r d s
Speaking C l e a r l y e xp r e s s e s i d e a s a n d i n f o r m a t i o n Ability to report accurately what others have said A b i l i t y t o e n g a g e o t h e r s i n t h e e xc h a n g e o f i d e a s A n s we r p h o n e s a n d r e l a y m e s s a g e s a p p r o p r i a t e l y i n a w o r k e n v i r o n m e n t
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A n s we r s p h o n e s i n a p r o f e s s i o n a l m a n n e r wi t h a p l e a s a n t a t t i t u d e E n u n c i a t e s wo r d s wh e n s p e a k i n g o n t h e p h o n e
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Arit hmetic and Mat hematics
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A d d , s u b t r a c t , m u l t i p l y a n d d i v i d e u s i n g wh o l e n u m b e r s , d e c i m a l s , a n d f r a c t i o n s
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U n d e r s t a n d s h o w t o c a l c u l a t e wa g e , h o u r s , a n d d e d u c t i o n s
P e r f o r m m e a s u r e m e n t s o f l e n g t h s , a r e a , v o l u m e , we i g h t a n d t e m p e r a t u r e Ability to calculate retail sales and food service transactions; inventory control, s a l e s t a x, e t c .
THINKING SKILLS Decision Making
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Consider the impact of decisions upon self and others
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Understands that problems may arise and know what actions to take
Capable of evaluating and taking responsibility for decisions U s e s t h e e x p e r i e n c e a n d k n o wl e d g e d e v e l o p e d o n t h e j o b t o m a k e d e c i s i o n s K n o ws t h a t i t i s a p p r o p r i a t e t o a s k f o r h e l p wh e n e v e r n e e d e d Makes decisions based upon pre-established criteria (i.e. time, resources, regulations)
Reasoning and Problem Sol ving Ta k e s i n i t i a t i v e t o s o l v e p r o b l e m s Able to learn and follow guidelines and procedures Resourceful - can access resources to solve problems and research information Seeks help or support when negative situations occur Uses common sense
Know ing How to Learn
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Uses supervisor guidelines to self-assess to know abilities and limitations
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K n o ws t h a t e v e r y j o b h a s a n e n t r y l e v e l a n d w i t h h a r d wo r k y o u c a n a d v a n c e
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K n o ws t h a t t h e c o m p u t e r i s a b u s i n e s s t o o l
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Basic computer skills such as keyboarding, how to use a mouse, how to edit and save documents, set fonts, print, download graphics, etc.
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Can access information and resources on the Internet
Open to learn and receive balanced feedback R e s e a r c h e s t o f i n d r e l i a b l e s o u r c e s o f i n f o r m a t i o n , i n c l u d i n g k n o wl e d g e a b l e p e o p l e Observes other employees and models best practices K e e p s a d a i l y j o u r n a l t o s t a y o n t r a c k , m e a s u r e g r o wt h a n d i d e n t i f y n e e d s a n d opportunities
Use of Technolog y C a n u s e a c o m p u t e r t o o p e r a t e s t a n d a r d u t i l i t y s o f t wa r e p r o g r a m s s u c h a s wo r d processing (MS W ord), spreadsheets (Excel)
Interpersonal/Social Skills
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C o u r t e o u s a n d i n t e r e s t e d l i s t e n e r n o t i n t e r r u p t i n g wh e n o t h e r s a r e s p e a k i n g
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K n o ws a p p r o p r i a t e o f f i c e e t i q u e t t e ( i . e . k n o c k a n d r e q u e s t e n t r y wh e n d o o r s a r e closed; don’t interrupt when someone is talking on the phone or in conversation wi t h o t h e r s )
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K n o ws a p p r o p r i a t e w a y t o r e l a t e t o c o - wo r k e r s , s u p e r v i s o r s a n d c u s t o m e r s
Positive and cooperative “can-do” attitude A c c e p t s b a l a n c e d , c o n s t r u c t i v e c r i t i c i s m wi t h m a t u r i t y Understands the principles of conflict resolution and mediation W or k s we l l w i t h o t h e r s f r o m d i v e r s e e t h n i c a n d c u l t u r a l b a c k g r o u n d s Show teamwork by contributing to company and group goals O p e r a t e a s a l e a d e r o r f o l l o we r t o b e s t a c c o m p l i s h c o m p a n y a n d j o b g o a l s Not afraid to make suggestions or give feedback in an appropriate manner to coworkers and supervisors
PERSON AL QU ALI TIES Self-Management
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Come to work on-time (calls in advance when late or absent)
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Able to manage time effectively, read task lists, incorporate duties and tasks in appropriate time frames
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K n o w l i m i t a t i o n s ; s e e k s f e e d b a c k a n d h e l p wh e n u n s u r e
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U n d e r s t a n d t h e c o n c e p t o f s e l f - s t a r t e r , i n d e p e n d e n t wo r k e r , f l e x i b i l i t y
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Ta k e p r i d e i n w o r k ; p a y s a t t e n t i o n t o d e t a i l
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H a n d l e va l u a b l e r e s o u r c e s a p p r o p r i a t e l y – e q u i p m e n t , t i m e c a r d s , m o n e y
W or k s r e q u i r e d h o u r s ( w i t h o u t c o n s t a n t m o n i t o r i n g ) F o l l o ws i n s t r u c t i o n s , d i r e c t i o n s , k n o ws l i m i t a t i o n s , s e l f - m o n i t o r s , s t a y s o n t a s k – wi t h i n t i m e f r a m e s , s e e k s a p p r o p r i a t e h e l p
Adapt to corporate/business culture – etiquette, appearance and decorum Able to effectively learn more about the job, expectations, the company, their mission, advancement opportunities
Work Ethic Tu t o r e d i n w h a t q u a l i t y a t wo r k m e a n s a n d i t ’ s i m p o r t a n c e i n t h e w o r k p l a c e Understands the concept of team work L e a ve p e r s o n a l p r o b l e m s o u t o f t h e w o r k p l a c e
Integrit y/ Honest y Careful in handling proprietary information Considerate of company image E xe r c i s e s e l f - c o n t r o l Earn trust Incorporate the values of integrity and honesty in the resume process – statements should be honest
Custom er Ser vi ce
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R e c e i ve i n s t r u c t i o n r e g a r d i n g t h e n e e d f o r b a s i c c u s t o m e r a s s i s t a n c e b y l i s t e n i n g to customer needs and responding adequately such as taking orders for purchase o f p r o d u c t s o r s e r vi c e s ; p r o vi d i n g a s s i s t a n c e t o r e s o l ve p r o b l e m s ; p r o vi d i n g delivery and order status information
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A n a l y ze a n d e va l u a t e c u s t o m e r n e e d s a n d f o l l o w - u p t o e n s u r e c u s t o m e r satisfaction
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Provide information on products and services R e a d wo r k o r d e r s , i n s t r u c t i o n s a n d m e m o s t o c a r r y o u t c u s t o m e r s e r v i c e a c t i v i t i e s correctly
JOB SEEKI NG SKILLS
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Professional cover letter and resume outlining specific job objectives, a b i l i t i e s / s k i l l s , wo r k - r e l a t e d e xp e r i e n c e , e d u c a t i o n a l b a c k g r o u n d , c o m m u n i t y a n d e xt r a c u r r i c u l a r a c t i v i t i e s , a wa r d s , a c h i e v e m e n t s , p r o f e s s i o n a l c o n t a c t s
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Communicate effectively and persuasively in a job interview – can incorporate the c o n c e p t o f “ wh y y o u s h o u l d h i r e m e ” , a n d h o w t o “ s e l l y o u r s e l f ”
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Perform job search activities including searching for job leads, scheduling i n t e r v i e w s a n d c o m f o r t a b l e wi t h f o l l o w - u p t e c h n i q u e s i . e . p e r s o n a l p h o n e c a l l s , e m a i l , f a xe s , a n d o t h e r s
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Access to adequate transportation, independent in planning for transportation needs
P ART II
BASIC LIFE SKILLS
FIN ANCI AL LI TER ACY Managing Personal Finances and Consumer Ser vices
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Creating and managing a budget Counting money and making correct change Keeping basic financial records Making responsible expenditures Using banking services
RESPONSIBILI TY Exhibiting Responsible Cit izenship
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Demonstrate knowledge of civil rights and responsibilities K n o wl e d g e o f l o c a l , s t a t e a n d f e d e r a l g o v e r n m e n t s K n o wl e d g e o f t h e l a w a n d t h e a b i l i t y t o f o l l o w t h e l a ws E xh i b i t k n o wl e d g e o f c i t i ze n r i g h t s a n d r e s p o n s i b i l i t i e s
Achieving Socially Responsible Behavior
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Develop respect for the rights and properties of others Recognize authority and follow instructions Demonstrate appropriate behaviors in public places Know importance of character traits Recognize personal roles C u l t u r a l s e n s i t i vi t y
SELF-M AN AG EMENT Making Adequat e Decisions/Self Management
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L o c a t e a n d u t i l i ze s o u r c e s o f i n f o r m a t i o n a n d a s s i s t a n c e Anticipate consequences D e v e l o p a n d e va l u a t e a l t e r n a t i v e s R e c o g n i ze n a t u r e o f a p r o b l e m D e v e l o p g o a l s e e k i n g b e h a vi o r
Maintaining Good Social and Interpersonal Skills
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Demonstrate listening and responding skills Establish and maintain close relationships Make and maintain friendships Identify interests and abilities Identify and control emotions C o m m u n i c a t e wi t h u n d e r s t a n d i n g Recognize and respond to emergency situations
Acquir ing Self -Conf idence
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E xp r e s s f e e l i n g s o f s e l f - w o r t h Describe others perception of self Accept and give praise A c c e p t a n d g i ve c o n s t r u c t i ve c r i t i c i s m Develop confidence in oneself
