Case Study Portsmouth Marriott Customer Profile
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda, Maryland, USA, with more than 4,000 properties, and more than 690,000 rooms in 77 countries and territories. Marriott International reported revenues of nearly $13 billion in fiscal year 2013. For more than 80 years, the company has been committed to guest satisfaction, and operates and franchises hotels under 17 brands, including Marriott Hotels, The Ritz-Carlton, JW Marriott, Bulgari, EDITION, Renaissance, Gaylord Hotels, Autograph Collection, AC Hotels by Marriott, Moxy (expected opening in 2014), Courtyard, Fairfield Inn & Suites, SpringHill Suites, Residence Inn, TownePlace Suites, Protea Hotels, and Marriott Executive Apartments, and licenses vacation ownership resorts under the Marriott Vacation Club brand.
Business Needs
The Portsmouth Marriott Hotel wanted to improve the meeting room facilities to create innovative, collaborative work spaces and support the hotel’s wider ‘green meeting room’ initiative.
The Solution
Installation of Epson EB1410Wi series projectors within meeting spaces throughout the hotel.
Benefits
Provide clients with more flexible, innovative work spaces that inspire discussion and enhance productivity. Reduction of installation costs by eliminating the need for multiple products to meet the needs of a meeting. Reduction of investment costs on additional equipment. Maximise audience involvement through multilocation functionality.
Portsmouth Marriott Hotel chooses Misco and Epson to deliver a next generation meeting experience The Portsmouth Marriott Hotel in Portsmouth is the first UK branch to install state of the art, Epson projector technology within its meeting rooms. The Portsmouth Marriott wanted to update its audio visual technology to create a next generation meeting space, which would enable its customers to experience an interactive meeting conference room system to drive better collaboration. After careful consideration, The Portsmouth Marriott chose to appoint Misco and Epson to provide and install a series of Epson EB-1410Wi projectors to create innovative work spaces with the objective of better serving its customers conferencing needs and providing clients with more flexible, innovative work spaces that inspire discussion and enhance productivity.
Supporting The Portsmouth Marriot’s ‘Green Meeting Room’ Initiative This choice of projector also supported the hotels wider ‘green meeting room’ initiative. Marriott International aspires to be the global leader that demonstrates how responsible hospitality management can be a positive force for the environment and create
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economic opportunities round the world. The Epson EB-1410Wi projectors combine short-throw projection, an interactive whiteboard and a digital paper flipchart, allowing meeting planners and attendees to actively participate more and share ideas easily. Delivering a 100-inch interactive, projected image, and providing a wide variety of input sources to better service meeting organisers, the Epson projectors also reduced installation costs by eliminating the need for multiple products to meet the needs of a meeting. Easy to install, the ultra-short-throw projectors reduce glare and shadows throughout the meeting spaces, while maximising audience involvement through multi-location functionality.
An Improved Experience For Portsmouth Marriot’s Customers & More Efficient Meeting Hosting Facilities The Portsmouth Marriott has also employed a series of initiatives to drive better
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Case Study Portsmouth Marriott Quotes
“ As the industry leader, we’re transforming the traditional meeting experience with flexible workspaces and innovative technology. Working with partners such as Misco and Epson, we can respond to growing demand for meeting spaces that encourage closer collaboration and engagement. With one piece of equipment doing the job of three or four, we can reduce investment costs on additional equipment and enable our clients to host meetings more efficiently.” Barend Jan Schreuder General Manager at Portsmouth Marriott Hotel
About Portsmouth Marriott The Portsmouth Marriott Hotel, offers an ideal setting that makes business trips successful, with 785 square metres of impressive function space, complemented by audio-visual services. This ‘green hotel’ has been transformed with the completion of its meeting, bedroom and leisure renovations.
About Misco
Misco is a leading IT reseller of technology and related products and associated support services. Misco is a subsidiary of Systemax Inc., which also has operations in Germany, Italy, Spain, France, Netherlands and Sweden and an online presence in Austria, Switzerland, Belgium and Ireland. Systemax Inc. is a Fortune 1000 company listed on the NYSE/Euronext [NYSE:SYX].
experiences for its customers meeting needs. In addition to adopting interactive technology, the hotel has introduced Red Coat Direct, a new meeting services application that allows meeting requests to be scheduled and managed in real time, on any device. The application is being trialled in 100 hotels with a view to extending the roll out to 400 sites by the end of 2014. Barend Jan Schreuder, General Manager at Portsmouth Marriott Hotel said: “As the industry leader, we’re transforming the traditional meeting experience with flexible workspaces and innovative technology. Working with partners such as Misco and Epson, we can respond to growing demand for meeting spaces that encourage closer collaboration and engagement. With one piece of equipment doing the job of three or four, we can reduce investment costs on additional equipment and enable our clients to host meetings more efficiently.”
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Neil Colquhoun, Business Director at Epson UK said: “ We’re continually looking for ways to push the boundaries with our projector technology and change the way people present and interact in a business environment. People not only expect excellent customer service at Marriott hotels, but cutting edge technology that meets modern day business demands. Companies today need to have the technology in place that’s easy to set up and encourages mobile working and a more interactive style of working.” As part of its ongoing commitment to recycle waste more effectively, the Portsmouth Marriott expects to significantly reduce its paper wastage as a result of implementing the interactive meeting technology. The Portsmouth Marriott branch plants a tree for every company that hosts a ‘green meeting’ for 40 or more delegates at the hotel, which resulted in its second Gold Award by The Green Tourism Scheme.
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