Christoph Bechtloff, SAP SE 06. September 2016

SAP Solution Manager 7.2 Christoph Bechtloff, SAP SE 06. September 2016

Agenda Ÿ Was ist neu im SAP Solution Manager 7.2 Ÿ Upgrade auf SAP Solution Manager 7.2 Ÿ Supportangebote für SAP Solution Manager7.2 Ÿ ES Value Map SAP Solution Manager Setup Ÿ Zusammenfassung / Key Take Aways

© 2016 SAP SE. All rights reserved.

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Was ist neu im SAP Solution Manager 7.2

SAP Solution Manager 7.2 Release Schedule

08/2016

12/2015

Ramp-Up


End 2017

End 2025

Go To Release

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SAP Solution Manager 7.2 Get more out of your SAP investment

Simpler Business / IT Alignment with new Process Management

BPM (S/4) HANA

Full Support of SAP HANA and SAP S/4HANA


Cloud

Full Support of SAP Hybrid Solutions

SAP Solution Manager 7.2 powers implementation and eases communication with the business SAP Solution Manager 7.2 continues focus on operations and on IT Highlights of the new release: § Process Management § Business value through SAP Cloud adoption § More SAP Solution Manager value through in-memory technology

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New Architecture in SAP Solution Manager 7.2

Well defined Transition of entities.

The New Solution The Solution is the sum of a company’s systems and processes. It acts as a container for versions of solution documentation, one of which is the production version.

Real Project Management Replace “underdone” Project Management with full Project Management Suite – integrated into SAP Solution Manager processes.

Change Control Management Establish central landscape definition with Logical Component Groups and Change Control Landscapes which allow easy, instant and multiple re-use capabilities.


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SAP Solution Manager 7.2 New solution concept System Landscape

The Solution is the sum of a company’s systems, applications and processes. It acts as a container for versions of solution documentation, one of which is the production version.

Processes (and Libraries)

Solution Interfaces

Developments

Ÿ System – Logical Component Groups are groups of Logical Components. Logical components point to actual technical systems. Ÿ Process – A process executes functions in systems to achieve a business goal. Ÿ Version – Each solution documentation version is a branch.


Sites

Branches (Versions)

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SAP Solution Manager Process Management Today, customers are challenged with synchronizing business models and processes with IT solution documentation across build and run. SAP Solution Manager solution documentation SAP Solution Manager 7.2 comes with a dramatically improved solution documentation capability.

Ÿ Ÿ Ÿ Ÿ Ÿ

Web-based documentation experience Integrated BPMN process editor Multi-level hierarchies (more than three) Processes assembled from re-use libraries Processes are validated and optimized continuously based on real usage

Integrated process experience

Integrated graphical BPMN process editor © 2016 SAP SE. All rights reserved.

Ÿ Ÿ Ÿ Ÿ Ÿ

Requirements Management IT Project and Portfolio Management integration Change and Request Management integration Test Management integration Business Process Monitoring integration Public

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SAP Solution Manager 7.2 What happens when you upgrade to SAP Solution Manager 7.2? Upgrade to new functionality Process Management incl. BPMN 2.0 modeling • Release Management • Project Management •

Upgrade to latest technology Upgrade to SAP HANA as a database: • • •

License for SAP Solution Manager included in support contract Migrate SAP HANA to consolidate all applications on SAP HANA Build up experience in running SAP HANA


Upgrade User Experience Fiori meets SAP Solution Manager: • •

SAP Solution Manager launchpad for personalized user experience Fiori Apps for dedicated use cases

Upgrade to new maintenance interval Receive mainstream maintenance beyond 2017: • •

Packaged corrections (notes, support packages) Technology updates (new databases and operating systems)

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Upgrade Impact

Impact

Effort

Low

No to Minimal training and configuration effort, almost a non-event, can be treated as small change

Medium

Medium: Some training effort, configuration changes required, can be treated as minor release

High

Full training and configuration required, needs to be treated as major release

Focus Areas

Overall Impact

Details of Impact

Project Management

Low

Project Management capabilities are similar between 7.1 and 7.2

IT Service Management

Low

No disruption to 7.1 functionality, innovation can be adopted at own pace.

Landscape Management

Low

Simplification (Maintenance Planner can also be adopted without upgrade; more consistent handling of landscape entities with removal of the product system)

Data Volume Management

Low

No disruption to 7.1 functionality, innovation can be adopted at own pace

Application Operations

Medium

No disruption to 7.1 functionality, significant renovation of user experience (UI5 instead of flash). No architecture changes in Monitoring and Alerting infrastructure

Change Control Management

Medium

Simplified landscape concept to be implemented (Logical component groups), included in content activation

Custom Code Management

Medium

Complete redesign of technical infrastructure, migration wizard execution is required

Process Management

High

Complete redesign of Solution Documentation, Content activation required, additional innovation can be adopted at own pace

Test Management

High

Complete redesign of Solution Documentation and assigned test cases, Content activation required, no upgrade of existing Test Plans

Business Process Operations

High

Complete redesign of Solution Documentation, Content activation required, adoption of Monitoring and Alerting infrastructure required


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SAP Solution Manager on SAP HANA More value through in-memory technology Why choose SAP Solution Manager 7.2 on SAP HANA? Performance increase Ÿ Drastically faster text search functionality opens new opportunities e.g. to work with documents, service reports, ITSM tickets

No additional SAP HANA license fee for SAP Solution Manager Ÿ SAP HANA for SAP Solution Manager 7.2 is delivered for free within your support agreement

SAP HANA only strategy Ÿ If SAP HANA is the only platform at your company, SAP Solution Manager 7.2 is your perfect lifecycle management platform

SAP HANA

SAP Solution Manager as a door opener for SAP HANA Ÿ First system in a general plan to migrate to SAP HANA and become familiar with it Ÿ Preparation of SAP HANA operations


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Operations for SAP-centric hybrid solutions SAP Private Cloud

System, Application and Business Process Management Data

Virtual network

System Management Data

M oni tor ing Inf Re or po m rts ati on

Se cu Se rit rvi y ce Re Re po qu rts est s Cloud

Availability Pr oductive System s

97%

Last Month

System s in HEC

System Per for m ance

4

Productive Systems

Mem or y Usage

Incidents

15%

3

25

Open Incidents

Users last month

Free Memory

+

User

System and Application Management Data

SAP Cloud Portal

Service Provider

Customer On-Premise Landscape

SAP Private Cloud and On Premise offerings

SAP Private Cloud Service Provider Platform

Customer Solution Manager Application and Business Process Management Data

SAP Cloud Access Point

SAP SuccessFactors SAP ERP HCM Dell Boomi

Customer

SAP HCP SAP HCI HCPms

SAP S/4HANA

SAP C4C SAP ByD

SAP Business Network (SAP Ariba, Concur, SAP FieldGlass)

Other SAP public cloud offerings (SaaS, PaaS)

Managing components Managed components

SAP Public Cloud - Service Provider Platform SAP Public Cloud

SAP HCP (SAP HANA Cloud Platform), SAP HCPms (SAP HANA Cloud Platform mobile services), SAP HCI (SAP HANA Cloud Integration) , SAP C4C (SAP Cloud for Customer) , SAP ByD, (SAP Business by Design)


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New User Interfaces in SAP Solution Manager 7.2 Providing the ultimate end user experience SAP Solution Manager 7.2 will follow the SAP Business Suite Strategy! •

SAP Fiori Launchpad will be used for role-based access to all relevant applications and Work Centers

•

SAPUI5 / Fiori will be provided for key business-facing UIs and mobile applications.

•

Vital SAP Solution Manager UIs will be revamped incrementally using SAPUI5 / Fiori, based on customers’ usage and demand.

•

All Flash-based UIs for Run SAP applications and the existing SAP Solution Manager dashboards are planned to be converted to SAPUI5.

•

We support MS Internet Explorer, Safari, Chrome and Firefox. © 2016 SAP SE. All rights reserved.

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SAP Activate implementation methodology for SAP S/4HANA Builds on SAP Solution Manager 7.2 SAP Activate provides SAP S/4HANA best-practice process content that consists of process diagrams, documentation, and configuration. 1. You can download this content into your SAP Solution Manager 2. From the diagram, you can jump into executables in a pre-activated SAP S/4HANA trial system 3. Execute show and tell of the SAP S/4HANA innovations hands-on 4. Document requirements as a result of this fit/ gap analysis


1

2

4

3

SAP S/4HANA On-Premise Edition

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SAP Solution Manager 7.2 Feedback of Early-Adopter customers


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Upgrade auf SAP Solution Manager 7.2

The right time is right now! Go directly to SAP Solution Manager 7.2 § Do not invest in a release in which SAP does not add innovation any more § Use your next maintenance window to perform the upgrade

Reduce your maintenance effort § No need to implement any Support Package as Upgrade prerequisite § Go to the latest SAP Solution Manager 7.2 Stack in one shot

Advantage of free HANA license Ÿ Full-text search without need for a TREX Ÿ Make first experiences with HANA DB

Get access to latest features in scenarios like: Ÿ Test Management Ÿ Process Management

You can find many more good reasons here: www.support.sap.com/solutionmanager © 2016 SAP SE. All rights reserved.

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Important to Know & Your Next Steps The upgrade from SAP Solution Manager 7.1 to 7.2 is standard

Relevant for all customers: Ÿ No CRM issues this time: SAP Solution Manager 7.2 does not contain a new SAP CRM release. As we only move to a new enhancement package, the impact of the 7.2 upgrade is significantly lower than in the 7.1 upgrade Ÿ If you already adopted the Monitoring & Alerting infrastructure, then you are fine. Note that business process monitoring based on the Monitoring and Alerting Infrastructure (MAI) is mandatory in 7.2 Ÿ The split of ABAP and JAVA stacks, and the upgrade to SAP NetWeaver 7.40 are performed automatically in a standard upgrade procedure Ÿ Activation of Solution Documentation can be prepared well in advance of the upgrade


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Upgrade vs New Installation Both options are possible You may want to consider a new installation if § Your SAP Solution Manager system is outdated, e.g. 7.0 EhP1 § Main purpose is generating keys and downloading Support Packages § None of the data contained needs to be preserved

You can upgrade to SAP Solution Manager 7.2 if §

Your SAP Solution Manager 7.1 runs at least on SPS 01

§

Your productively used scenarios are not impacted by functional restrictions described in the SAP note 2194918 - Release Restriction Note SAP Solution Manager 7.2.

§

If software components ST-TST, ST-QCA, or ST-SPA, are not installed in your SAP Solution Manager 7.1 system (see SAP Note 1109650 SAP Solution Manager 7.x Extension Addons)


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Upgrade vs New Installation Example for Decision making

No

Yes

It is okay to loose all data in Solution Manager 7.1

No

Upgrade

Yes

Low effort to reconfigure SAP Solution Manager 7.2 for same purpose as it is in 7.1

No customer specific adoptions or extentions in 7.1

No

Yes © 2016 SAP SE. All rights reserved.

New Installation Public

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Impacted scenarios Applications rely on SOLAR projects and solutions If you are using one of the following scenarios productively in SAP Solution Manager 7.1 you need to perform the content activation procedure: § § § § §

Solution Documentation Change Request Management (ChaRM) Quality Gate Management (QGM) IT Portfolio and Project Management (ITPPM) Automated Testing (SAP TAO, eCATT, CBTA and third-party test tool tests) § Business Process Monitoring (BPMon) If your SAP Solution Manager 7.1 was only used for monitoring services like SAP EarlyWatch Alert, or for service delivery, like GoingLive, you can skip the content activation procedure! The migration process can already start in 7.10 (SPS05). The coding will de delivered via SAP Note.* *For additional information, refer to Content Activation Guide © 2016 SAP SE. All rights reserved.

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SAP Solution Manager Upgrade and DB Migration in one Process Classical Procedure

ABAP

Java

Java

ABAP

ABAP

SAP Solution Manager 7.1

MP/MOPZ Prepare

SAP Solution Manager 7.2

SUM Upgrade

Java SAP Solution Manager 7.2 on any DB (MCOD)

SWPM Stack Split

ABAP

Java SAP Solution Manager 7.2 on HANA (MCOD)

SWPM (Optional)* DB Migration, e.g. to SAP HANA

SOLMAN_SETUP Configuration and Content Activation

*) For additional information to SAP HANA DB migration, please refer to „Technical Path to SAP Solution Manager 7.2“ guide attached to SAP note 2227300 - Further Upgrade Information for SAP Solution Manager 7.2 © 2016 SAP SE. All rights reserved.

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SAP Solution Manager 7.2 Times Spent doing Technical Upgrade – experience so far

Preparation

up to two weeks Runtime (7.1)

All scenarios working

Import

up to 7 hours Downtime

No scenarios working

Post-Processing

3 to 4 hours

Content Activation

Scenario reconfiguration

2 hours

up to 2 days

Runtime (7.2)

Scenarios working: • EarlyWatch Alert • Application Operations • ITSM • DVM • System Recomendations

All scenarios working

Times should be considered as minimum values. We suggest to perform the upgrade in the development system first and to transport notes and corrections. Testing before go-live is required!


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SAP Solution Manager 7.2 Upgrade Project

SAP Labs Preview

QG1

DISCOVER Project Mgmt.

QG2

QG3

PREPARE

REALIZE

DEPLOY

RUN

Init

Planning

Execution / Monitoring

Closing

Content Activation Process Adoption

Custom Code Adjustments

Functional Testing

User Training

Upgrade Planning

Technical Architecture & Infrastructure

Core / Delta Configuration

Evaluation of functional and architectural changes

Application: Solution Adoption

Upgrade of production system

Pre-production upgrade and verification

Java stack split

HANA DB migration Data Cleanup / Archive

Quality gates

Task/activity type:


functional

HANA Sizing Assessment

technical and functional

technical

HANA Appliance Preparation

DB Migration to HANA

*) Summary node – relates to multiple activities Public

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SAP Support Angebote

SAP Solution Manager 7.2 Upgrade: Enterprise Support QG1

DISCOVER Project Mgmt.

QG2

QG3

PREPARE

REALIZE

DEPLOY

RUN

Init

Planning

Execution / Monitoring

Closing

EGI

Core / Delta Configuration

Guided-Discovery Tutorials

Task/activity type:


Functional Testing

User Training

Upgrade of production system

EGI for Technical Upgrade AIE Expert on Demand Pre-production upgrade and verification

HANA Sizing Assessment

technical and functional

technical

AIE Expert on Demand

Java stack split

SAP Notes functional

AIE Expert on Demand

Support Message,

Data Cleanup / Archive

Quality gates

Test Mgmt Service EGIs

Custom Code Mgmt EGI

Custom Code Adjustments

EGI for Technical Upgrade

HANA DB migration

SAP Solution Manager 7.2: Installation, Upgrade and Upgrade Planning Maintenance (MTE)

Technical Architecture & Infrastructure

Guided-Discovery Tutorials Evaluation of functional and architectural changes

Application: Solution Adoption

discovery SAP SolutionValue Manager Roadmap EGI

Content Activation EGI + GDT Content Activation

HANA Appliance Preparation

DB Migration to HANA

*) Summary node – relates to multiple activities Public

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SAP Enterprise-Support Portfolio Guided Discovery Tutorials for SAP Solution Manager 7.2

i


For more information Enterprise Support Academy: http://support.sap.com/esacademy

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SAP Enterprise Support Portfolio EGI sessions for SAP Solution Manager 7.2 Build SAP Like a Factory & Application Lifecycle Management

Foundation Available: SAP Solution Manager Roadmap

Solution Documentation & Implementation

ALM Jump Start

Run SAP Like a Factory

Test Management

Change Control Management

Incident and Problem Management

Maintenance Optimization & Security

Business Process Operations

Application Operations

Solution Documentation I: Basic, Initial Upload, Verification

Test Management I: SAP Test Workbench

Change Control Management I: CTS+

Incident and Problem Management

Configuration Validation

Business Process Monitoring & Stabilization

System Monitoring & Reporting

Basic Configuration of SAP Solution Manager

Solution Documentation II: Reverse Process Documentation

Test Management II: Business Process Change Analyzer

Change Control Management II: Quality Gate Management

Incident and Problem Management for VARs

Custom Development Management Cockpit

Job Scheduling Management

End-User Experience Monitoring Reporting Analytics

Roles & Authorization Concept

Solution Implementation

Test Management IV: Component Based Test Automation (CBTA)

Change Control Management III: Change Request Management

SAP IT Infrastructure Management

Scope and Effort Analyzer

E2E Root Cause Analysis

Data Volume Management: Methodology and Infrastructure

Setup Remote Support Component (SAP Business-Objects BI 3)

Available: Content Activation 7.2

Guided Procedures

Business Intelligence Monitoring and Troubleshooting

SAP Solution Manager configuration for SAP Business Objects BI 4

SAP HANA Monitoring and Troubleshooting

In development: Technical Upgrade 7.2

Integration Monitoring


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Get started on your SAP Solution Manager 7.2 journey SAP Solution Manager 7.2 in the Cloud for Evaluation and Demo •

Moving to 7.2 may require that your existing documentation in your 7.1 system be activated to function in the new documentation environment.

•

A guided procedure will be provided to assist in the activation process.

•

Current documentation can be optimized in 7.1 to prepare for the upgrade to 7.2.

•

But – how can customers access a 7.2 system quickly and easily to test activation and use the new documentation?

Answer: Test-drive SAP Solution Manager 7.2 in the cloud!


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ES Value Map SAP Solution Manager 7.2

SAP Enterprise Support Value Maps / Solution Manager Setup

SAP Enterprise Support value map for Solution Manager Setup guides you to adopt and configure your SAP Solution Manager. By completing these simple steps, you can easily consume SAP Enterprise Support deliverables to get your SAP Solution Manager up and running. POTENTIAL OBJECTIVES Ÿ Install SAP Solution Manager 7.2 & 7.1 Ÿ Complete SAP Solution Manager basic configuration Ÿ Enable root cause analysis in SAP Solution Manager Ÿ Get SAP Solution Manager ready for SAP Enterprise Support service delivery Ÿ Discover latest information about SAP Solution Manager 7.2 Ÿ Include cloud hybrid and SAP-HANA systems to SAP Solution Manager

Learn more in the SAP Enterprise Support value maps for SAP Solution Manager presentation © 2016 SAP SE. All rights reserved.

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SAP Enterprise Support Value Map / Solution Manager Setup


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SAP Enterprise Support Value Maps / Solution Manager Setup


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SAP Solman SetupValue Map Objective-based approach* 01

03

PLAN / EVALUATION SOLUTION DESIGN

RUN – POST GOLIVE SUPPORT

Ÿ Ÿ

Ÿ Ÿ

MTE: What‘s new in SAP Solution Manager 7.2 MTE: Overview of hardware requirements with the SAP Quicksizer Realize the Value of SAP Solution Manager …

Ÿ Ÿ

BUILD – INTEGRATION TESTING & GOLIVE Ÿ

Ÿ

SELECT YOUR OBJECTIVE

Ÿ

Ÿ

EGI: SAP Solution Manager Basic Configuration EGI: Enable Root-CauseAnalysis …

BP: Install the System with the help of the available guides AIE: Get in touch with SAP Experts …

e.g., get SAP Solution Manager ready for usage

02

* Not all steps in value map mentioned here Check out our new Value Map Tutorial (also available for download) © 2016 SAP SE. All rights reserved.

OPERATE, OPTIMIZE & INNOVATE § Ÿ

Ÿ

OBJECTIVE ACHIEVED

EGI: SAP Solution Manager Roadmap MTE: What’s new and planed for Application Operations MTE: Operate cloud based soutions with SAP Solution Manager

04

Questions/ functional help required? Functional experts collaborate via SAP Jam Public

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Zusammenfassung

Zusammenfassung – 3 Punkte zum Mitnehmen 1. Mehrwert durch SAP Solution Manager 7.2 Das neue Release 7.2 bietet signifikante Vorteile durch das neue Prozess-Management, Cloud-Integration, HANA-basierte Unterstützung und das neue Fiori Design.

2. Upgrade zum Release 7.2 vereinfacht Der Umstieg auf das Release 7.2 kann durch einen Upgrade oder eine Neuinstallation durchgeführt werden. Der technische Upgrade ist weniger kritisch immer Vergleich von 7.0 auf 7.1. Der Umstieg auf eine HANA Datenbank kann während der Installation oder im Nachgang erfolgen.

3. SAP Supportangebote & ES Value Maps Innerhalb des Portfolios im Rahmen des Enterprise-Supports stehen Ihnen zum neuen Release des SAP Solution Managers Informationen, Recordings sowie Live-Trainings zur Verfügung. Durch die SAP ES Value Map Solution Manager Setup werden diese Inhalte nach Zielen strukturiert und Sie können mit SAP-Experten über die SAP JAM Plattform in Verbindung treten.


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Zusammenfassung – Hilfreiche Links Zusammenfassung der Links zu wichtigen Informationsquellen zum SAP Solution Manager: SAP Support Portal http://service.sap.com/solutionmanager SAP Solution Manager im SDN http://scn.sap.com/community/it-management/alm/solution-manager SAP Solution Manager 7.2 in der Cloud Appliance Library http://scn.sap.com/community/cloud-appliance-library SAP Guided Discovery Tutorials Geführte Demos über Funktionalitäten des SAP Solution Manager 7.2 http://scn.sap.com/community/software-support-and-maintenance/blog/2016/03/09/get-ready-for-sap-solutionmanager-72-with-guided-discovery-tutorials SAP Enterprise Support - Value Map for Solution Manager Setup Sie können sich unter folgendem Link für die Value Map anmelden und weiterführende Informationen erhalten: https://support.sap.com/support-programs-services/offerings/enterprise-support/academy/valuemaps.html


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Der neue SAP Solution Manager 7.2 Strategie – Innovation – Praxis Fachtagung Mittwoch, 14. September 2016 | SAP Regensdorf Jetzt registrieren! sapevent.ch/solman

Kontakt Christoph Bechtloff SAP SE Hasso-Plattner-Ring 7 69190 Walldorf [email protected]

© 2016 SAP SE oder ein SAP-Konzernunternehmen. Alle Rechte vorbehalten. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP SE oder ein SAP-Konzernunternehmen nicht gestattet. SAP und andere in diesem Dokument erwähnte Produkte und Dienstleistungen von SAP sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP SE (oder von einem SAP-Konzernunternehmen) in Deutschland und verschiedenen anderen Ländern weltweit. Weitere Hinweise und Informationen zum Markenrecht finden Sie unter http://global.sap.com/corporate-de/legal/copyright/index.epx. Die von SAP SE oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten auch anderer Softwarehersteller enthalten. Produkte können länderspezifische Unterschiede aufweisen. Die vorliegenden Unterlagen werden von der SAP SE oder einem SAP-Konzernunternehmen bereitgestellt und dienen ausschließlich zu Informationszwecken. Die SAP SE oder ihre Konzernunternehmen übernehmen keinerlei Haftung oder Gewährleistung für Fehler oder Unvollständigkeiten in dieser Publikation. Die SAP SE oder ein SAP-Konzernunternehmen steht lediglich für Produkte und Dienstleistungen nach der Maßgabe ein, die in der Vereinbarung über die jeweiligen Produkte und Dienstleistungen ausdrücklich geregelt ist. Keine der hierin enthaltenen Informationen ist als zusätzliche Garantie zu interpretieren. Insbesondere sind die SAP SE oder ihre Konzernunternehmen in keiner Weise verpflichtet, in dieser Publikation oder einer zugehörigen Präsentation dargestellte Geschäftsabläufe zu verfolgen oder hierin wiedergegebene Funktionen zu entwickeln oder zu veröffentlichen. Diese Publikation oder eine zugehörige Präsentation, die Strategie und etwaige künftige Entwicklungen, Produkte und/oder Plattformen der SAP SE oder ihrer Konzernunternehmen können von der SAP SE oder ihren Konzernunternehmen jederzeit und ohne Angabe von Gründen unangekündigt geändert werden. Die in dieser Publikation enthaltenen Informationen stellen keine Zusage, kein Versprechen und keine rechtliche Verpflichtung zur Lieferung von Material, Code oder Funktionen dar. Sämtliche vorausschauenden Aussagen unterliegen unterschiedlichen Risiken und Unsicherheiten, durch die die tatsächlichen Ergebnisse von den Erwartungen abweichen können. Die vorausschauenden Aussagen geben die Sicht zu dem Zeitpunkt wieder, zu dem sie getätigt wurden. Dem Leser wird empfohlen, diesen Aussagen kein übertriebenes Vertrauen zu schenken und sich bei Kaufentscheidungen nicht auf sie zu stützen.


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Christoph Bechtloff, SAP SE 06. September 2016

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