Fast and Friendly The Timewise Way!
CBT CASHIER STORE TRAINING CHECKLIST 11/1/2015
Employee Name Location #
Date
All Timewise Food Store employees will receive detailed and thorough training . The training checklist will serve as a tool in conjunction with the CBT to ensure that each employee is trained in all key areas within their responsibilities. Training checklists are to be used in conjunction with the CBT by store managers when training there new employees. The Checklist is to be completed with the new employee and returned to the HR office within 10 business days of employment.
COMPLETE PAPERWORK/CBT MODULES/CHAPTER 10 GENERAL POLICIES REVIEW CUSTOMER SERVICE EXPECTATIONS AND REVIEW CUSTOMER SERVICE EXTENDED AND REVIEW SAFETY : ROBBERY REVIEW SAFETY : HOUSEKEEPING and WORK PLACE PRACTICES SAFETY : INJURIES , INCIDENTS and REPORTING SAFETY: SHIFT RESPONSIBILITIES SALES AND REGISTER PROCEDURES/PRACTICAL APPLICATION SHIFT CHECKOUT CASH AND INVENTORY CONTROL FOOD AND BEVERAGE SERVICE EQUIPMENT GENERAL CLEANING AVAILABILITY OF PRODUCT : FRONTING , FACING AND STOCKING ENGLISH PROFICIENCY CONFIRMATION HR 10 2015
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FIRST DAY TRAINING (AM) COMPLETE PAPERWORK/CBT MODULES/CHAPTER 10 1.Employee and Manager New Hire Paperwork is Completed 2. Complete TABC 3. Complete Employee Handbook Module 1 4. Review of Safety Manual (Chapter 10) 5. The Store Manager has 5 days to complete the CBT Training
SECOND DAY TRAINING (AM) GENERAL POLICIES OVERVIEW 1. Tour of Store 2. Bars Program 3. Tardiness and absenteeism policy/Loitering Policy 4. Authorized personnel only (in store restricted areas) 5. Power Outages Policy 6. Personal visitors at store: personal visitors not allowed at the store 7. CompanyTowing Policy 8. Cell phone use policy 9. Video Surveilance equipment : do not touch/change stations 10. Store manuals (location and purpose) 11. Music systems:do not touch: do not change stations 12. Clocking in/out and employee work schedule policy 13. Employee consumption beverage policy 14. Policy for vendors leaving expired product 15. Back door policy 16. Smoke break policy 17. 3rd shift open/closed door regarding going outside for any reason
CUSTOMER SERVICE : EXPECTATIONS 1. No drawer sharing policy or sharing employee codes 2. Customer service Second Register Policy 3. Review product and know what you sell 4. CBT detailed customer service expectations
CUSTOMER SERVICE : EXTENDED 1. Review customer greeting culture 2. Review responding to customer needs 3. Review plus selling
MODULE 2 CUSTOMER SERVICE MODULE 3 DIVERSITY SECOND DAY TRAINING (PM) SAFETY : ROBBERY REVIEW 1. No heroes policy review 2. Who to call in case of robbery/emergency 3. Review of robbery procedure/before/during and after
SAFETY : HOUSEKEEPING and WORK PLACE PRACTICES 1. OSHA Label Training/OSHA SDS training 2. Beertainers/soda containers ice policy 3.Hourly store walk policy…Inside and Outside to include pump areas 4. Avoiding slips, trips and falls 5. Lifting/ladder safety 6. UST and Veeder - Root training
7. Emergency stop button/turning off and on 8. No "Cherry Picking" 9. General safety rules HR 10 2015
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Trainee Initials
Trainer Initials
SAFETY : INJURIES , INCIDENTS and REPORTING 1. Customer related incidents and accidents 2. Employee related incidents and accidents 3. Car wash incidents 4. Efuel nozzle incidents 5. Incident reports and employee statement guidelines 6. Damage to Timewise property
SAFETY: SHIFT RESPONSIBILITIES 1. Leaving premise during work hours 2. Smoke Break on 3rd Shifts 3. Pay Window Hours of Operation
4. No Employee Allowed Outside when Doors are Locked
MODULE 4 ROBBERY & SAFETY THIRD DAY TRAINING (AM) SALES AND REGISTER PROCEDURES/PRACTICAL APPLICATION 1. Introduction to Passport/operating proficiency/general operating procedures 2. PLU'S : price look up (deli) 3. Register departments 4. Lotto Machine 5. Lottery Sales 6. Sales dictated by laws : ID anyone looking 30 and under 7. Methods of payment : Cash Debit Credit Check Coupons Traveler's Checks Fuelman and local charge 8. Counterfeit bills 9. ATM'S : Troubleshooting 10. Correcting register mistakes : voids, line item voids/no sale policy 11. Figuring and counting change : verbally 12. Gas sales/pre pay protocol/move pumps 13. Car wash sales/car wash voids 14.Epay 15. Proper safe drop procedures 16. Manual credit card procedures 17. Proper handling of a coupon 18. How to refund transaction/credit and cash 19. Manual entry of an item 20. Manual Fuelman procedures 21. Money order training
THIRD DAY TRAINING (PM) SHIFT CHECKOUT 1. Cash drawer (how much allowed in drawer) 2. Change fund (processing properly) 3. Lottery ticket counts 4. Equipment readings and reports 5. Lotto and Lottery reports 6. Cash over and shortages and troubleshooting 7. Shift reports: complete, sign and date
MODULE 5 LOTTO LOTTERY & PASSPORT CASH AND INVENTORY CONTROL 1. Drop procedures 2. Safe (shift counting accurately) 3. Vendor check - in/out 4. Credit card charge backs/fraud (responsibility) 5. Personally count cash drawer , safe and lottery tickets 6. Intercoms 7. Discuss with manager any potential problems you may see HR 10 2015
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FOURTH DAY TRAINING (AM)
FOOD AND BEVERAGE SERVICE EQUIPMENT 1. Coffee Makers/cleaning/timers 2. Drink Dispensers 3.Icees / Frozen Drinks 4. Hot Dog Grill / Nacho 5. Proper marking in/out dates of hot dogs 6. Proper temperatures of hot dogs and how to calibrate a thermometer 7. Microwave 8. Cappuccino machine 9. Heat and serve
10. Maintaining food service area/stocking/cleaning
GENERAL CLEANING 1. Duties : responsibility of ALL store employees 2. Restrooms : check them at least one time per hour 3. Floors : make sure you use your wet floor sign 4. Fast food and drink center 5. Sales Counter Area 6. Shelves , gondolas and endcaps 7. Cooler vault : do not turn off cooler fans or prop open cooler doors 8. Windows and window ledges 9. Fuel dispensers 10. Drives, porches and parking areas 11. Inside and outside trash policies 12. Car wash bays 13. Cleaning product use and knowledge 14. Use of PH strips 15. SDS material for cleaning products
MODULE 6 CLEANING & FASTFOOD STANDARDS HR 10 2015
FOURTH DAY TRAINING (PM) AVAILABILITY OF PRODUCT : FRONTING , FACING , STOCKING 1. Windshield service centers 2. Cigarette displays 3. Beer and soda boxes and barrels 4. Fronting and facing; rotating stock 5. Fast food and drink center 6. Back stock 7. Restroom
MODULE 7 CASHIER CBT TEST
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REVIEW NOTES:
COMMENTS:
I have been trained in all areas covered by the cashier training store checklist and have initialed each accordingly. I fully understand the cashier training I have received.
Employee Signature
Date
Store Manager
Date
HR 10 2015
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CASHIER TRAINING CLASS ENGLISH PROFICIENCY ACKNOWLEDGEMENT
Printed Employee Name
Date
I have observed the above named employee in my Cashier Training Class for the last two days and I certify that they have independently spoken to me in English, and answered my questions that were written in English , read the policies and procedures in English, and answered questions that were written in English. In my opinion , the above named employee is able to capably read ,write, speak, and comprehend English.
Training Manager
Store #
I have read, written, and spoken English in my Cashier Training Program with my Manager and I again certify that I can read, write, speak, and comprehend English.
Employee Signature
Date
HR 10 2015
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