FORMAT OF BANK GUARANTEE2 - Union Bank of India

FORMAT OF BANK GUARANTEE To Union Bank of India 5thfloor , Technology Centre, Union Bank of India AdiShankaracharyaMarg, Opp. Powai Lake, Powai, Andheri(East) Mumbai‐400072 Dear Sirs, In response to your invitation to respond to your RFP for implementation of Collection and Payment Solutions , M/s _____________________________ having their registered office at _________________________________ (hereinafter called the ‘Bidder’) wish to respond to the said Request for Proposal (RFP) for self and submit the proposal for Implementation of Collection and Payment Solutions as per terms and conditions listed in the RFP document. Whereas the ‘Bidder’ has submitted the proposal in response to RFP, we, the ___________________Bank having our head office ________________ hereby irrevocably guarantee an amount of Rs.______ /‐ (Rupees ) as earnest money deposit as required to be submitted by the ‘Bidder’ as a condition for participation in the said process of RFP. The earnest money deposit for which this guarantee is given is liable to be enforced/ invoked: 1) If the Bidder withdraws his proposal during the period of the proposal validity; or 2) If the Bidder, having been notified of the acceptance of its proposal by the Union Bank of India during the period of the validity of the proposal fails or refuses to enter into the contract in accordance with the Terms and Conditions of the RFP or the terms and conditions mutually agreed subsequently. We undertake to pay immediately on a written demand to Union Bank of India, the said amount of Rupees _________/‐only without any reservation, protest, demur, or recourse. The said guarantee is liable to be invoked/ enforced on the happening of the contingencies as mentioned above and we shall pay the amount on any Demand made by Union Bank of India which shall be conclusive and binding on us irrespective of any dispute or difference raised by the Bidder. 1

THIS GUARANTEE IS NON‐ASSIGNABLE AND NON‐TRANSFERRABLE Notwithstanding anything contained herein: I) OUR LIABILITY UNDER THIS BANK GUARANTEE SHALL NOT EXCEED Rs.____________ /‐ (Rs. only) II) THIS BANK GUARANTEE SHALL BE VALID UPTO ____________days and III) WE ARE LIABLE TO PAY THE GUARANTEED AMOUNT OR ANY PART THEREOF UNDER THIS BANK GUARANTEE ONLY IF YOU SERVE UPON US A WRITTEN CLAIM OR DEMAND (AND WHICH SHOULD BE RECEIVED BY US), ON OR BEFORE ____________ (INDIAN STANDARD TIME). In witness whereof the Bank, through the authorized officer has sets its hand and stamp on this _______________ day of ________________ at _________________.

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S. No.

RFP Section Number

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2- Scope of Work

Requirement Data Migration from existing system should be taken care of by the successful bidder

Query

UBI Response

Please provide the sizing of the data to An approximate size of the data is 50GB. Actual data size be migrated will be informed to the successful bidder. Scope of onsite engineer includes configuration changes, version upgradations, performance monitoring, trouble shooting, Bug Fixing, patch installation and liaison with Bank official for various support issues etc. and assist Bank official in switching to the DR site in case of system failure and Conduct DR drills in conjunction with the Bank

2- Scope of Work Post implementation , Onsite support Clause 2.16 Page required during office hours Monday to Saturday and also during Working holidays. No. 7

Please specify the scope of work and please provide a detailed Job Description. Also Please specify the support requirement during off business hours and holidays including weekends.

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3- Hardware, O/S and Data base Hardware supplies are not in the scope of this RFP. Requirement Clause 3.2 Page 8

Please confirm whether the solution provider is responsible for procurement of the hardware like servers, OS, middle ware, storage, network components, network Please be guided by RFP. connectivity, back-up links and the like between the bank and branches, production and Disaster recovery center etc.

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3- Hardware, O/S and Data base Indicative volumes provided by the bank Requirement

What are the total number of concurrent users expected to use the system. Also provide year on year growth rate of such users.

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Presently total active users are 1500 with a Concurrent user of approx. 100. We expect a total user base of 2500 with a concurrent user base of 500 which may scale up every year.

Request bank to modify as follows:

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4- Eligibility Criteria

Clause 4.3- Page 8

"The Bidder / Solution proposed should have implemented the Cash Management or Channel Financing Solution at least in one Public Sector / Private Sector Bank in India and running live for past six months.Bidder should submit proof of implementation along with Purchase orders and letter from user organization mentioning successful implementation / migration along with staff strength".

Clause is modified as below: The vendor in last 5 years should have successfully implemented and is actively supporting the offered solution (Collection and Payment) in at least one PSU Bank or Scheduled commercial bank having a CMS client base of 50 or above in India. (Vendor should submit proof of implementation along with Purchase orders or letters from user organizations).

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Clause 14.6.4 Page 14

onsite maintenance (including applying of Please clarify the scope of work and patches and upgrades for all components) by the JD and experience for the L2 providing an experienced engineer (L2). engineer

Scope of onsite engineer includes configuration changes, version upgradations, performance monitoring, trouble shooting, Bug Fixing, patch installation and liaison with Bank official for various support issues etc. and assist Bank official in switching to the DR site in case of system failure and Conduct DR drills in conjunction with the Bank

Request bank to consider the following evaluation method: "In the interest of bank procuring a technically and commercially competitive solution, bids will undergo a Techno Commercial evaluation with 70% weight-age for technical scores and 30% weight-age to commercials"

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22- Award of Contract

Clause 22- Page 17

vendor RecommendationTechnical Scoring and normalization Bidder with the highest technical score with be awarded a score of 70 and will be called the T1 bidder. Rest of the Please be guided by RFP. bidders will be scored (T2, T3 and so on) in proportion to the score of 70. Technical weightage will be finalized before commercial evaluation. Tx = (Technical Score of Vendor/ Highest Technical Score) x 70 Commercial Scoring and normalization Bidder quoting the lowest in the reverse auction will be given awarded a score of 30 and will be called L1 bidder; Other bidders will be scored (L2, L3 and so on) in proportion to the score of 30.

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Section BSecurity, Item Number - 11

Please advise if the Bank already has Support for file upload with digital signature/ an existing vendor for 2 Factor Authentication. If yes, please provide RSA token/ encryption / biometrics. details.

Please be guided by RFP.

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Section D- Master System should be capable of mapping UBI Maintenance, Item Bank branches to various Dist Co-op Banks, RRBs ,LABs etc Number- 21

System should support for bulk uploading of Section F- PDC PDC data on a consolidated basis per centre Collections, Item and also support uploading of individual Number- 33 cheque wise data.

Systems should support for accepting client wise Cash. This should be supported by deposit detail, invoice detail, denomination detail, minimum and maximum cash limit, float maintenance, cash pickup and delivery Section G- Cash location & FINACLE cash transaction Collections, Item reference number. Number- 37

Please elaborate on the detailed functionality required. How the bank wishes to perform the mapping?

There should be provision to define one to one, one to many and many to many mapping for the Bank/branches.

PDC will be submitted by the customer as a single consolidated entry with total amount and number of Please explain more on what is consolidated basis and Individual basis cheques.The data goes in to the system as a single entry and returns will be netted off and given as a single pooling ? How the bank plans to perform for the location.The customer will reconcile with individual Upload without Instruments ? cheques and returns.

Please elaborate more on float maintenance.

Should be capable of capturing KYC i.e. depositors identity/nominee etc and should support location specific charging at backend as per Masters.

In all cases of Cash, the bank is enjoying the clear credit immediately and the credit will be passed on the next day to the client.Hence system should give us a consolidated position on the float available under cash at any point of time.

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Section G- Cash System should support attached Is this required as part of Pickup point No, it is not for logistics,but for finding the attached Collections, Item branch/currency chest details at various cash details ? Currency chest for the specific branch. pick up locations. Number- 38

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Facility for pooling (credits) to single or multiple accounts/ multiple locations with or without netting of debits. Hierarchy linked Section Ipooling or percentage linked pooling. Net Collections Data Amount Pooling i.e. Total of all Capture, Item products – LCC, UCC etc Intra Product Number- 50 recovery should be facilitated. Facility to do instrument wise/ bank wise/area wise pooling to CBS

Request more clarity on Facility to do instrument wise/ bank wise/area wise pooling to CBS. Is this running a Pooling process for one instrument , for a particular bank or particular location ?

It is a facility where in instrument wise credts goes to Core Banking while pooling funds rather than consolidated amounts as many corporates link their ERP to the CBS account for auto reconciliation.

External customer MIS capability across all modules should be customizable through a user front-end / report manager module Request more clarity on this business Section K- MIS and using all fields in database incorporating List of any additional reports or format not available in the charging, accounting and reconciliation, and requirement. Requst bank to share the 14 Reports, Item standard product will be provided to the successful bidder. security management reports in addition to report list . Number- 60 module functionality, collections / liquidity management/correspondent banking / government business.

Internal operating, customer, system reports should be customizable across all modules through a user front-end / report manager module using all fields in database, audit Request more clarity on this business Section K- MIS and List of any additional reports or format not available in the logs, charging, internal receivables, requirement. Requst bank to share the 15 Reports, Item standard product will be provided to the successful bidder. accounting, masters creation /modification report list . Number- 61 logs, reconciliation, security management, error logs by product, location, customer and all other variables in databases and internal variables.

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Section K- MIS and All reports whether internal or external should be available through internet, alerts, Reports, Item and presentation on multi-user LAN. Number- 62

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Section K- MIS and All reports should be available through the CMS hierarchy and at all locations as per user Request bank to share the report list Reports, Item defined parameters (file input). Number- 63

List of any additional reports or format not available in the standard product will be provided to the successful bidder.

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System should support all types of epayments such as Internal Fund transfer(direct credit to CBS branches), ECS,NACH,IMPS,AADHAR,NEFT,RTGS,NGRTGS, Section M- EPO,SFMS,SWIFT, Authority Cheques (Misc Payments and Credits) for salary disbursements, paper payment, government payments , Mandate based Item Number - 67 credits etc. and also collections through direct debits in CBS branches through cheques/mandates. System should be adaptable to UID/Aadhar based payments.

Please be guided by RFP. Regarding NACH, the offered solution should support the Mandate management including support for Scanned images storage/ management and Transaction processing with support on MIS as per the standards of NPCI.

Request more clarity on this business List of any additional reports or format not available in the requirement. Requst bank to share the standard product will be provided to the successful bidder. report list .

Is international payments also required? What kind of SWIFT Payments i.e MT103,MT202 etc. is required?

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System should be capable of making Section M- Epayments to Co-operative and other such Payments and Banks who do not have NEFT facilities and paper payment, update the status of payments based on Item Number - 68 return files.

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Section M- EIS AML,OFAC etc are existing system of Data should be checked against various Payments and compliance lists e.g AML ,OFAC , terrorist list UBI or bank expect these paper payment, functionalities from the new system? etc. Item Number - 70

Bank is using AMLOCK application from 3i Infotech. Integration with AMLOCk is not in scope. The proposed solution should have facility to store the list and basic pattern matching like Exact Matching etc. against the stored list. It will be discussed in more detail with the successful bidder.

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The vendor assumes that this Section M- Erequirement pertains to on boarding of Payments and System Should support Auto user registration. customers for the web portal. How the paper payment, Bank is planning to automate this Item Number - 78 process. Please elaborate.

Should maintain Benificiary and client account details in case any change or new Benificiary or client is identified it should raise an alert with option to add,remove,continue etc

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Section M- EPayments and paper payment, Item Number - 81

Is the bank referring to on behalf of payment I.e ultimate beneficiary or ultimate issuer.

The system should enable the user to stop a Please elaborate on this business particular payment instruction, even if it is processing for further processing (depending requirement. on bank policy).

Bank has referred to on behalf of ultimate issuer

In case customers ask us to stop a particular upload which has not reached its finality, we should be in a position to abort.

Section P- Back Provision shall be there to 23 office Collections, update/modify/delete the data through Item Number- 110 upload or manual.

Request more clarity on this business requirement.

In case customers asks us to stop a particular upload which has not reached its finality . We should be in a position to abort.

Section TSystem should be capable of incorporating Mandate 24 changes in service tax rates & adding or Management, Item removing other taxes, cess etc Number- 127

Request more clarity on this business requirement.

As tax rates change periodically, which needs to be addressed in the Sevice charge module as a parameter with history of rate and effective date etc.

Section TMandate The system should allow the user to hold, 25 Management, Item cancel and foreclose standing instructions. Number- 128

Please elaborate if this is Direct Debits requirement? If yes, why standing Yes, it's required in Mandate collections & management instruction are needed in collections?

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Section VAuthorization Matrix, Item Number - 134

Please provide more details on how Remote authorization should be available for the Bank wants to offer this feature to It should be available via internet throuh various modes like desktop/mobile internet its corporate customers. Please multiple level of users on the web portal . elaborate with the help of a scenario, if possible.

System should be capable of sending the Section X- Alert SMS/Email alerts to the customers about the Does this functionality pertains to 27 and Notification, due date of the mandate.(i.e. one day prior debtors or to Collection Customer? Item Number- 141 to processing day and should be user configurable)

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Section X- Alert Reports should be customizable and available Please elaborate what other file and Notification, in formatted PDF, txt ,HTML, CSV, formats are expected apart from the Item Number- 151 excel.XABL etc. and should be downloadable ones listed here.

Charging module should allow for all setups Section ADto be carried out through user-interface in 29 Charging Support, the front-end . Item Number - 191

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Should support standard formats available in the industry.

The vendor assumes this to be a backend requirement, which allows the Bank users to set-up charges for each For each of the modules namely collection , payments etc parameterisation should be available from the front end customer. with ADMIN rights/users Please advise the business need of having charges set-up feature in the front-end application.

Section AE System to support collection and payment as Is this functionality also expected for General follows a. One to one b. One to many c. Collection Bill reconciliation? Requirements Many to one d. Many to many Line Item No 198

Section AE Liquidity Management facilitation for a General Requirements Corporate Line Item No 212

Yes, it's required in Mandate collections

Please elaborate on the overall scope of the requirements. Does the bank have an existing Liquidity Management solution in place or vendor is expected to provide the same. If Liquidity management module is required, please elaborate on the functional requirements expected from the same. Also advise, if Liquidity Management services are required over the web portal as well

Yes

Bank do not have a liquidity management solution at present, but application should have the capability to provide the same if it is required. The bank or the client at their end should be able to do liquidity management taking the collections & payments in one kitty for various entities.Yes its required over Web.

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Section AE Instrument wise pooling within limit should General Requirements be permitted. Line Item No 213

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Legal Queries

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Other

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Other

Please clarify on the functional requirements. Does bank want a Pooling solution from the vendor or it has existing solution in place?

Vendor need to provide

Please be guided by the RFP. Hardware Sizing

Please provide your reporting volumes that are expected to be generated per Please refer page no 8 point no 3.6 day and/or per month

Hardware Sizing

If there are file upload through which transactions come to the system , please provide the no of file uploads in a day or month and the max transactions per file.

Given on page no 8 point no3.6 , Presently we are doing 50 uploads per user a day which is expected to grow.Transaction size under payments as of now is 1,00,000 records/ file which is growing

Other

Will the bank provide a monitoring tool Bank will not provide any monitoring tool for proposed application. The cost of monitoring tool, if any should be of their own or, are we supposed to include the commercials for the same? part of TCO.

Other

What shall be the baseline SLAs that the selected solution provider shall need to adhere to in terms of uptime and availability?

Uptime and availability should be 100%

Other

Please provide the Recovery Point objective (RPO) and Recovery Time Objective (RTO) desired by the bank.

RPO- Zero and RTO - 1 hour

Other

Please provide information on the backup and archival policies and procedures observed at the bank? Will The Bank's backup and archival policies will be shared with the bank extend the current Backup successful bidder. and Replication tools for this opportunity or should we propose fresh licenses?

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Other

Can the solution provider propose an offshore support model with the Bank's support personnel on site? Could this support be on shared mode? Else, Bank has asked for onsite engineer. The engineer may take should the solution provider suggest a help from offshore team to resolve the issues. hybrid model for resource deployment where a skeletal staff shall be present on site and the rest of the work shall be carried from the offshore location?

Other

In case of any offshore support from vendor premises for Infrastructure, please clarify as who would be providing the telephone lines and if the bank will permit a VPN to the service providers remote command center?

It should be covered under ATS. The required details will be discussed with the successful bidder.

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vendor would like to propose Payment terms for License, Implementation fee and AMC as mentioned below. However, we are open to discuss the same with the bank. Implementation FeeContract Sign- 20% Requirement Study- 15% Analysis and Design- 10% Development Integration testing- 15% Deployment/ Installation in UAT Please be guided by the RFP environment- 15% UAT Completion- 15% Go Live- 10%

34- Payment Terms Page number 24

License FeeContract Sign- 50% Delivery of Paper License and Media Copy- 50% AMC100% in advance

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14.3- Price Composition

The prices should be inclusive of all costs including taxes, duties, levies etc to be charged. During the offer validity and subsequent contract period, the vendor will absorb any upward revision of prices, custom, taxes (excluding service tax), Govt. duties and pass on the benefit to Bank in case of downward revision of Govt. taxes, levies, etc

Vendor will include the service tax and VAT for the application software as per the existing government tax structure. During the offer validity and Please be guided by the RFP subsequent contract period, if there is an upward revision of taxes by the government, same shall be charged on the prevailing tax rates.

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Other

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Clause 34.1.1

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In case Hardware pricing is required to be given by Vendor, the Payment and Hardware supply is not in the scope. AMC terms & conditions given by OEMs will be applicable. No advance payment against purchase order.

Please refer to the proposed payment terms.

Please be guided by the RFP

Clause 23.18

Vendor shall allow third party audit of the system.

The application provided to tha bank is Vendor IPR. Hence vendor would not like to permit any third party audit by the bank. However, vendor would like to understand bank's need for separate Audit.

Bank will conduct the audit of the solution implemented at onsite as per requirement and frequency decided by the bank. Bank will give the prior notice in the form of email. Bank will borne the cost of such Audit. The vendor has to comply the audit obseration without any additional cost.

Clause 41.1

The Successful bidder shall ensure that the software supplied meets all the functional requirements as given in the RFP. The Vendor will provide the solution as per successful bidders shall submit the RFP response and the timeframes Please be guided by the RFP. individual time frames, within overall time provided in RFP response. frame stipulated as per this RFP, required to change / modify / customize each part of the functional requirements which needs such change / modification /customization.

Clause 41.2

All customizations required to be provided as per RFP response. Any Any customization done by the Successful additional customizations required by bidder to provide the functionality already the bank over and above the available in the functional requirements of the RFP shall be at no extra cost to the Bank, customizations provided by vendor as per the RFP response shall be whatsoever. chargable extra.


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Clause 41.4

Any gaps identified during product demonstration, functional requirements specifications study, system testing, user acceptance testing, and pilot implementation should be included by the Successful bidder as Implementation efforts. The Bank will not pay the Successful bidder any additional charges for all such customizations. The Successful bidder shall take up all such functionality as required by the Bank on a priority basis.

Clause 41.5

The Successful bidder shall provide all tools, testing instruments, drivers, consumables, etc. required to install and customize and test the software free of any fees or charges or any expenses. The Successful bidder shall document and submit to the Bank all the testing activities, Kindly note Vendor will not be procedures and results. The Successful bidder providing any 3rd party testing tools. shall provide the Bank weekly progress report on the bugs/problems reported/ points taken up with schedule of date of reporting, date of resolving, and status for all kind of bugs and problems whether reported by branch/ Regional Offices/ Head Office or Successful bidder staff.

Vendor should provide necessary mechanism, tools test cases etc to Bank for conducting UAT without any additional cost to Bank.

If the bank desires to upgrade to higher version of database or hardware, selected vendor shall be required to comply with banks requirement.

The proposed solution should support the database and hardware version which are supported by OEM. Bank will take care of hardware and database upgradation activity. Vendor has to ensure that the application should be compatible with hardware and database etc. without any additional cost.

Clause 23.19

Vendor will provide and deliver the customizations as per the stated responses in the RFP response. Any additional customization required beyond what has been committed by Vendor in the RFP response will be chargable extra.

Vendor shall be willing to provide the support. However, there will be extra charge for the same.

Please be guided by the RFP.

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Clause 31.1

Clause 28.1.13

Prices payable to the Successful bidder as stated in the Contract shall be firm and not subject to any changes during performance of the Contract.

Kindly note that Vendor will provide a fixed quote for delivery and installation of the solution committed to by vendor in its RFP response. However, in case the bank has any additional requirements which it might Please be guided by the RFP. want vendor to take up or in the event that there is an extension required beyond the project timelines, then in such eventualities vendor will charge additionally.

The Successful bidder must undertake to indemnify that all the components delivered are free of defects, are brand new and original. If at some stage it is discovered that the components do not meet The bank needs to indicate the these criteria, the Bank has the right to components that do not meet the cancel the order and the Successful bidder criteria prior to going Live. will have to refund the total amount received from the Bank along with the interest and separate penalties. Similar conditions apply to software as well the system software must be licensed and original.


What is the current volume of data that need to migrated from Section 2 -Scope Data Migration from existing system Approx. 50 GB. The tables and entity details will be shared 54 of Work -Section should be taken care of by the successful existing system? with successful bidder. How many entities or table that 2.3 - Page No. 6 bidder need to be migrated?

System should support all types of epayments such as Internal Fund Section 48 transfer(direct credit to CBS branches), Technical & ECS,NACH,IMPS,AADHAR,NEFT,RTGS,NGR functional TGS,PO,SFMS,SWIFT, Requirements Authority Cheques (Misc Credits) for M: E-Payments salary disbursements, 55 and paper What is PO in electronic payments? It is Electronic Purchase Order government payments , Mandate based payment credits etc. and also (cheque Printing collections through direct debits in CBS etc) -Page No. branches through 41 cheques/mandates. System should be Row No. 67 adaptable to UID/Aadhar based payments. Section 48 Technical & functional Requirements M: E-Payments 56 and paper payment (cheque Printing etc) Row No. 68 Page No . 42

System should be capable of making payments to Co-operative and other such Banks who do not have What is the workflow to handle NEFT facilities and such payments update the status of payments based on return files.

The Bank while covering payments in a particalr area where the accounts are maintained with co-operative banks/ local area banks not connected through NEFT/ECS etc, will give the credit to their account with a Major bank in the area and give a statement by email/document with details of beneficiaries and account numbers.The system should be equipped to do this transaction generation & to provide the reverse MIS.

Section 48 Technical & functional Requirements M: E-Payments Facility to load the prepaid Pay roll cards What are these prepaid pay roll and paper with integration to 57 cards and what kind of integration payment CBS and generation of MIS. is required with CBS? (cheque Printing etc) -Page No. 41 Row No. 67-Page No 43

Section 48 Technical & functional Requirements 58 N: PAPER PAYMENTS Row No. 92 Page no .44

It is a Payment mode under which customer is facilitated to credit the payroll cards issued for their constituents thru' the Bank to handle their petty cash payments at remote locations. The system should be able to take a request from the client and provide it to the CBS for debit to Corporate account and credit the Pay roll cards which are virtual accounts of their constituents.

In case of DD drawing arrangement with a Corresponding Bank, the customer after issuing the DD's will give us the System should be capable of providing details in an uploadable format compatible to Finacle and the details, in case details of realised instruments are uploaded from finacle to customer is given post funded facility CMS for generation of MIS.The charges are arrived from CMS Kindly clarify requirement with an based on the funding, whether post funding/ pre such as upload of finacle data of realized example funding. Under Post funding, the account is allowed to be instruments, calculation of funding cash overdrawn and based on the data of cleared cheques system and appropriating the fall out including should calculate the due funds and the charges to be charges. collected. The same model can be used for Dividend Warrant Issues also.

Section 48 Technical & System should be capable of functional incorporating changes in service tax Requirements 59 rates & adding or removing other taxes, T: Mandate cess etc Management Row No. 127 Page No 47

Proposed system has provision to calculate charges on charges e.g. cess on charges calculated through the system. Kindly elaborate the requirement As defined in Point no.24 above related to tax calculation if more is expected form the proposed CMS system

Eligibility Criteria 60 Section 4.3 Page No. 8

Request amendment of the said clause to below: The vendor in last 3 years should have The vendor in last 3 years should implemented the offered solution have implemented or should be (Collection actively supporting the offered and Payment) in at least one PSU Bank or solution (Collection Scheduled commercial bank having a and Payment) in at least one PSU CMS Bank or Scheduled commercial client base of 100 or above in India. bank having a CMS (Vendor should submit proof of client base of 100 or above in implementation India. (Vendor should submit proof along with Purchase orders or letters of implementation from user organizations). along with Purchase orders or letters from user organizations).

The clause is amended as given below The vendor in last 5 years should have implemented and should be actively supporting the offered solution (Collection and Payment) in at least one PSU Bank or Scheduled commercial bank having a CMS client base of 50 or above in India. (Vendor should submit proof of implementation/support along with Purchase orders or letters from user organizations).

User Projections - Concurrent 61 Users Total Users

Kindly share the number of : -Concurrent Users -Total Users of the application required for Hardware Sizing estimation purpose. Kindly provide the same module wise i.e -Collections -Payments -Customer Portal

Presently total users are 1500 concurrent users are 100.

Application Licensing 62 Application Licensing

Please advise the total number of named users required by the bank for Application Licensing purpose for modules: -Collections -Payments -Customer Portal

Bank need enterpise license.

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Database & AS Prices

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Kindly confirm if the Commercial Proposal scope also includes prices for Oracle Database and IBM AIX, Application Server to be provided Cost of Oracle Database, IBM AIX and Hardware is not in Scope. by the OEM. If Yes, kindly confirm if the same will be considered for selection of L1 vendor.

Kindly share annexure G as Hardware Sizing - Detailed Hardware sizing, if not in Detailed Hardware sizing will be availabe to the successful 64 Section 12.2 conformity with existing as mentioned in mentioned. Complete RFP till Pg vendor,Hence no requirement of the Annexure-G 68 only mentions till Annexure F2. annexure G. Page No. 12

BG Action Period In case of Bank Guarantee submitted it 65 - Section 13.5 - should be for a minimum period of 180 days with an action period of 30 days. Page No. 13

Action Period of 30 days as mentioned is assumed to be the Claim Expiry Period. Kindly confirm if vendor understanding on the subject is correct.

Understanding is Correct.

We understand that Annexure F1 (Compliance Statement) as well as Annexure F2 (Letter of Authority for Reverse Acution participation) Reverse Auction are to be submitted ONLY by the > Compliance Statement Participation vendors shortlisted for Reverse 66 Annexure F1 Understanding is Correct. > Letter of Authority for participation in Auction and NOT a part of Reverse Auction Annexure F2 submission documents on Dec Page No. 67, 68 02nd. Kindly confirm if vendor understanding on the subject is correct.

EMD - Bank Guarantee 67 Section 13.2 Page No. 12

The Earnest Money Deposit for this project is Rs 10.00 Lacs (Rs Ten lacs) .The Bidder should furnish, this amount i.e. Rs 10.00 Lacs (Rs Ten lacs) by way of Demand Draft / Pay order or bank Request if Bank can confirm on a guarantee issued by any schedule FORMAT in which the Bank commercial Guarantee to facilitate EMD may RFP for Collection & Payment Solutions be issued. Page 13 of 68 bank in India other than Union Bank of India, in favor of Union Bank of India payable at Mumbai. No interest will be payable on the EMD.

BG Format is enclosed as part of this corrigendum

Vendor Profile 47. Annexure C , 68 Point 15 - Page No. 33

Name of the Bank / large financial Institutions / Government organization for whom EL Facility is provided and maintained.

The point is omitted.

Request if the bank can provide more clarity on EL Facility

2. Scope of Work - Section 69 2.14 - Page No. 7

The bidder should either provide the source code itself with necessary documentation or arrange to keep it under escrow arrangement. The source code of the solution is to be given to Union Bank of India along with the right to make any customization on the solution, if necessary. The right of the customized product done by Union Bank of India after the solution is implemented will be with Union Bank of India. Necessary clause/s will be inbuilt in the agreement to take care of the above aspect also.

Vendor is a product Company. Only object code license is provided with committed support. Escrow can not be extended. Please be guided by RFP. The IPR of customization done on We request for a consideration of behalf of Union Bank of India will rest with bank. waiver/mutual agreement between both parties at the time of contract closure with the selected bidder on the said clause.

23. Other Terms and Conditions - Vendor shall allow third party audit of 70 Section 23.18 - the system. Page No. 19

We request that Audit shall be allowed only of the installation site. Third Party Auditors to maintain confidentiality. Any cost for such audits to be borne by the bank.

If the bank desires to upgrade to 23. Other Terms higher version of database or and Conditions 71 hardware, selected vendor shall be Section 23.19 required to comply with banks Page No. 19 requirement.

We request the bank to allow vendor to provide separate proposals for such additional services including cost, time-lines Please refer reply Point No. 51 and efforts. The same shall be effective only upon acceptance of such proposal.

Please refer reply Point No. 46

The successful bidders should indemnify the Bank (including its employees, directors or representatives) from and against claims, losses, and liabilities arising from: a. Non-compliance of the successful bidder with Laws / Governmental Requirements b. IP infringement under any laws including Copyrights Act 1957 & IT Act 28. 2000 and such other statutory acts and Indemnification - amendments thereto. 72 Section 28.1.8 c. Negligence and misconduct of the Section 28.1.9 - Successful bidder , its employees, Page No. 21 and agents d. Breach of any terms of RFP, Representation e. Act or omission in performance of service. f. Loss of data due to any of the reasons mentioned above 28.1.9 Indemnity would be limited to the damages as awarded by arbitrator / court for direct claim and shall exclude indirect, consequential and incidental damages

We request indemnification and other related clauses to be mutually agreed upon at the time of contract closure with selected bidder.


29. Software License 73 Agreements Section 29.1 Page No. 22

As per standard Industry practice, the ownership of the product IPR & Title remains with the vendor. Procuring the product from an international vendor helps the customer in many ways as the vendor takes the ownership of maintenance and healthy running of software. The vendor also keeps the Customer abreast with the best All the intellectual property rights and industry practice and on ownership of all tools, processes, customer’s advice provides software, utilities, and methodology technology & functional upgrades Please be guided by RFP. The IPR of customization done on including any Successful bidder to the software. This is done by behalf of Union Bank of India will rest with bank. proprietary products or components Vendor by doing investment in thereof used in the provision of Services research & development over its shall remain with the Bank. product. Implementation of product also helps customer by saving time of development of all functionalities themselves as the products available in markets which are IPR owned by vendors are more superior and offer best of industry practices incorporated in the functionalities. To get all these benefits the IPR of the software in this business remains generally

Vendor agrees to abide by job safety, insurance, customs and immigration measures prevalent The Successful bidder will abide by and laws in force in the Country, the job safety, insurance, customs provided, such laws are applicable and immigration measures prevalent and on NSEL as an IT service provider. laws in force in the Country, and will NSEL's Liability shall be only for 32. Obligations indemnify the Bank from all demands or Direct loss/ claims and shall be of the Successful responsibilities arising from accidents or 74 bidder - Section Please be guided by the RFP capped the value of license fee loss of life or property, the cause of received. 32.1 - Page No. which is the Successful bidder's 23 negligence. The Successful bidder will We request indemnification and pay all indemnities arising from such other related clauses to be incidents and will not hold the Bank mutually agreed upon at the time responsible or obligated. of contract closure with selected bidder.

36. Liquidated Damages 75 Section 36.1 Page No. 24

36.1 If the Successful bidder fails to perform the Services within the period(s) specified in the RFP the Bank shall, without prejudice to its other remedies under the Contract, deduct penalty from the Contract Price, as Liquidated Damages (LD). 36.2 The LD shall be a sum equivalent to 0.5% of the cost (license cost of Application + implementation cost) for each week or part thereof of delay beyond the given timelines for each phase. Part of the week will be considered as full week. However, maximum amount of Liquidated Damages shall not exceed 5% of the contract amount. 36.3 Notwithstanding the fact that Bank may levy LD, the bank also reserves the right to terminate the contract. All the deliverables given to the Bank at the time of termination of contract will continue to be the property of the bank and the bank may use the same for any purpose which it may deem fit.

We request clause to be mutually agreed upon at the time of contract closure with selected bidder.

Please be guided by RFP.

The Bank, without prejudice to any other remedy for breach of contract, by written notice of default sent to the Successful bidder, may terminate this Contract in whole or in part: 37.1.1 if the Successful bidder fails to deliver any or all of the deliverables within the period(s) specified in the Contract, or within any extension thereof granted by the Bank; or; 37.1.2 If the Successful bidder fails to 37. Termination perform any other obligation(s) under We request clause to be mutually the Contract. for Default 76 37.1.3 If the Successful bidder, in the agreed upon at the time of Section 37.1 judgment of the Bank has engaged in contract closure with selected Page No. 25 bidder. corrupt or fraudulent practices in competing for or in executing the contract. 37.1.4 When the value of the liquidated damages exceed 5% of the contract amount. 37.1.5 In the event the Bank terminates the Contract in whole or in part, the Bank may procure, upon such terms and in such manner as it deems appropriate, Goods or Services similar to those undelivered and the Successful bidder


The Bank reserves the right to cancel the contract in the event of happening one or more of the following Conditions: 38.1.1 Failure of the successful bidder to accept the contract and furnish the Performance Guarantee within 21 days from receipt of purchase contract as stated in the RFP; 38.1.2 Delay in delivery beyond the specified period; 38.1.3 Delay in completing installation 38. Exit Option - / implementation and acceptance 77 Section 38.1 tests/ checks beyond the specified Page No. 25 periods; 38.1.4 Serious discrepancy in functionality to be provided or the performance levels which have an impact on the functioning of the solution. 38.1.5 In addition to the cancellation of contract, Bank reserves the right to appropriate the damages through encashment of Bid Security /Performance Guarantee given by the Bidder.



Vendor’s aggregate liability for actual direct damages shall be limited to a maximum of the Contract Value, provided that this limit shall not apply to (1) the infringement indemnity; or (2) bodily injury 39. Limitation of (including death) and damage to real liability 78 property and tangible personal Section 39.1 property caused by Vendor’s Page No. 26 negligence. For the purposes of this Section, “Contract Value” at any given point in time, means the aggregate value of purchase orders placed by Bank on the Vendor under this project. Security - Point 79 8

It should check/record/verify authentication of source of each transaction

System Should support Auto user registration and the captured data E-Payments and should be used to give alerts on future paper payment 80 transactions in case of any discrepancy (cheque Printing in a/c no, name etc. It should maintain etc.) - Point 78 Beneficiary Library with payment mode details.

81

Routing - Point 114



Require more clarification.

It should record user IDs, IP address, Mac address etc required for AUDIT purpose.

Kindly clarify on auto user registration.

Should maintain Benificiary and client account details in case any change or new Benificiary or client is identified it should raise an alert with option to add,remove,continue etc

Should be able to identify and define routing rule/Business Rules for different business partners for Target2 and SEPA are European various settlement systems payments. Are those required by like SWIFT, RTGS ,ECS, EMZ, union bank ? TARGET2,SEPA, MOBILE PAYMENTS(IMPS) , Aadhar Payments etc.

It should support all formats/systems in case if it's needed in future.

Mandate 82 Management -Point 130

Support for the above collections based on the Sol Id of the Retail Processing Centres from where it is uploaded and the reverse flow of MIS to the retail processing centres.

Alert and 83 Notification Point 150

Kindly provide examples of System should support various hierarchy hierarchy based housekeeping based housekeeping reports. reports.

PAPER 84 PAYMENTS -

Point 92

System should be capable of providing the details, in case customer is given post funded facility such as upload of Finacle data of realized instruments, calculation of funding cash and appropriating the fall out including charges.

Please elaborate on the process flow.

Kindly clarify 1. What are the post funded facilities? 2. What are the basis on which funding cash is calculated? 3. What are the different charge events ?

We have retail banking outlets across all major towns with separate Branch Id and the mandate/cheque based collections needs to centralised with MIS and flow of pooled amount to these Branches as per the Branch Id's(Sol Od's). Branch manager should have access to his branch report,AGM to have overall report etc Based on their seniority and location, system admin should have his own report etc. Rule and role based.

Clarified in Point No.58

General Requirements 85 (Common) Point 206

System should support the clearing Will the clearing be done from CBS CBS. However there should be integration with CBS. operations and also support the concept or CMS system ? of National clearing.


What is the purpose for file upload from specific ID? Does it mean the System should support File upload from file upload access should be from a Authenticated users a specific ID only. specific user ID (Role based access)?


Kindly explain 1. What are the different System should support for validating with validations? It should check with in the Beneficiary and client library 2. What data will be available in vendor data in our database before which needs to maintained by the system. vendor data maintained by bank? remitting. 3. Where is the vendor data stored ?


System should be able to segregate Indian and NRI clients and process only after fulfilment of all statutory requirements

What are the services provided by bank to NRI clients for Cash management?

What is the purpose of attaching System should support attached Cash Collection 89 branch/currency chest details at various branch/currency chest details at Point 39 pickup location? cash pick up locations.

All types of credits to NRI accounts under Mandate transactions received on account of Direct credit/ACH credit etc needs to be validated for the authenticity by giving alerts/permission, if the product code is of NRI in the account no. and an option to automatically give the requisite code to upload in finacle.

We will pickup cash only at those locations

90 General

Does bank require cost to be included for 3rd party softwares like webservers, database, OS, middleware etc.

The bidder should either provide the source code itself with necessary documentation or arrange to keep it under escrow arrangement. The source code of the solution is to be given to Union Bank of India along with the right to make any customization on the solution, if General -Clause 91 necessary. The right of the customized No. 2.14 product done by Union Bank of India after the solution is implemented will be with Union Bank of India. Necessary clause/s will be inbuilt in the agreement to take care of the above aspect also.

The offered solution from Vendor is a product and the IP rest with the company. The source code can be placed in the escrow arrangement, provided bank bears Please be guided by RFP. The IPR of customization done on the cost of placing the source code behalf of Union Bank of India will rest with bank. under arrangement. It is practically not possible to built in the right to customization clause at the bank site in the agreement. Please amend the clause in RFP.

Cost of Oracle Database, IBM AIX and hardware is not in the scope of RFP. Other cost should be included in TCO

92 Clause No. 4.3

93

Eligibility Clause 4.3 is not appropriate as the same should be The vendor in last 3 years should have redrafted as “ the proposed implemented the offered solution solution should have been live in a (Collection and Payment) in at least one PSU Bank or PSU/scheduled bank for a minimum of 3 years in India.” Scheduled commercial bank having a CMS Clarified in Point no.60 Reason - In last three years no PSU client base of 100 or above in India. banks has signed off a tender and (Vendor should submit proof of gone live with in three years for implementation CMS in India. To prove the maturity along with Purchase orders or letters from user organizations). of the solution above mention amendment to the clause is more relevant.

The vendor must have minimum annual turnover of Rs. 10.00 Crores for each of these last three (3) financial years viz 2010-11, 2011-12, 2012-13 and should also be in operating profit in each of the Clause No. 4.2 financial years. (Certified / Audited Balance Sheets and P&L statements for last 3 years should be submitted in support of the turnover and profitability.)

Financial Eligibility of 10 cores is too low for a software vendor offering CMS solutions. It should be Please be guided by the RFP. minimum 200 Crores at the base level.

94

95

To provide discipline to the project and its funding, below amendment for milestone payment are recommended 01. Completion of the System Requirement Study (SRS) 10% 02. Successful installation and customization 40% 03. After UAT and Training 10% 04. After 3 months of Successful Please be guided by the RFP. Go live 30% 05. After a period of 1 year or against furnishing a performance Bank Guarantee of a scheduled commercial Bank for the equal amount. (After Completion of milestone 04 above)10%

Clause No. 34.1.3

Clause 6.1 - Partnership

Can we partner with a System Integrator (SI) for this RFP? The SI NO would be the single point of contact for the Bank for the entire implementation.

a. There has been no major Cash Management implementation in the last 3 years. Can this limit be extended to 5 years? b. It would be difficult to get a certificate stating the number of Clarified in Point no.60 Customers. Can we get a letter stating that Cash Management system from vendor has been implemented and is currently being used? c. Can this letter from customers be dated about 6-7 months back?

96

Clause 4.3 - The vendor in last 3 years should have implemented the offered solution (Collection and Payment) in at least one PSU Bank or Scheduled commercial bank having a CMS client base of 100 or above in India (Vendor should submit proof of implementation along with Purchase orders or letters from user organizations).

97

We have our Support Centre in Clause 4.4 - The vendor should have Pune. Would this be fine with the support centres in Mumbai and Bangalore Bank?


Technical & Commercial weightage

Normally there is about 70% weightage given to Technical scoring and the balance 30% being Please be guided by the RFP. for Commercials. What is the split in this case?

99

Payment Terms

Can we have better Payment Terms? As we have to commit our resources upfront before we start this project, can we get 50% Please be guided by the RFP. advance payment, 30% on installation and balance 20% on UAT sign-off or go-live, whichever is earlier?

100

RFP Submission extension

Can we get an extension of 2 weeks for the RFP submission?

98

101

B-Security -Point It should be capable of Logistics control No - 10 and tracking of courier

The date is extended upto 20.12.2013

Please elaborate on when and what Its should have a facility to record details like waybill no , functionality is expected for name of courier/delivery mode,POD details etc in the logistics control and tracking of database for future query courier

X-Alert and 102 NotificationPoint No - 150

System should support various hierarchy Please elaborate on hierarchy based housekeeping based reports.

AML Compliance and other statutory compliance should be AA - Audit Trail- available & be checked against Hot List 103 ,terrorists organization Point No - 180 etc and Alerts should be sent automatically

AB 104 ReconciliationPoint No - 181

System should provide for all kinds of reconciliation for the bank, customer and for Govt Payments in an auto reconciliation mode by total integration with CBS ,ERP etc using respective transaction reference numbers. Reconcilation should be available in General ledger format on daily basis with CBS+ERP.

Please provide details of the AML system with the bank. What is the integration mechanism for integrating with the bank's AML System ?

Branch manager should have access to his branch report,AGM to have overall report etc Based on their seniority and location, system admin should have his own report etc. Rule and role based. The AMLOCK application from 3i Infotech. Integration with AMLOCk is not in scope. The proposed solution should have facility to store the list and basic pattern matching like Exact Matching etc. against the stored list. It will be discussed with the successful bidder.

Please elaborate this requirement. What reconciliation information Response/Reverse MIS of successful and failed transaction in various desired formats needs to be provided for Govt. Payments

105

Hardware Sizing Parameters Please provide details on existing and proposed data as below : 1. Average transaction volume processed per day – Existing and 5 years forecast 2. Average monthly/yearly transaction volumes processed Existing and 5 years forecast 3. No. of customers and users expected to access the customer front-end - Existing and 5 years Expected volume details/monthly are given on page no 8 forecast 4. No. of active users accessing the point no3.6.Bank requires all the four environments customer front-end - Existing and 5 Production, DR, Testing ,Development etc years forecast 5. No. of concurrent users expected on the customer frontend - Existing and 5 years forecast 6. Data retention period on production environment - Existing and 5 years forecast 7. Expected growth in volumes on a year-on-year basis - Existing and 5 years forecast 8. Expected environments within the bank – Production DR Testing

106

Please provide the expected timeline for initial implementation Clarified in Page no 9 point 5.2 of the RFP of the proposed project

107

Please advise whether the Bank expects the proposed solution's Internet Channel offering to integrate with the Bank's existing No portal via SSO. If yes, please provide details of the SSO server of the bank.

Is there a middleware technology platform The proposed solution is supposed to integrate available for integration? If yes, then independently to other applications and not through the please name the product. existing middleware.

108

Page No 6 - Clause No 2

109


Scope of Work

Please specify the list systems\ interfaces CBS but it should have capability built into it to integrate to be integrated with proposed with all payment channels like NACH, RTGS, NEFT, applications ? SWIFT,IMPS etc which are mentioned in RFP

110


Scope of Work

Back office > DMS is marked with different Please, ignore the color codes. The diagram is only for color, what does this signify ? Pls do indicative architecture. confirm the DMS in place?

111


Scope of Work

Are there any requirements for human intervention in these interfaces or all interfaces are straight through process?

All are STP. Manual intervention is required in case of decision taking situation/business rule.

Scope of Work

At present how the Treasury /Corporate and SWIFT payments are handled ? What will be impact on the new proposed systems for these corporate \treasury payments?

They are interfaced to CBS.

112


Scope of Work

Kindly provide current peak transaction volumes on working days for payment Expected monthly Volumes are given on page no 8 point 3.6 transaction wise in the RFP (NEFT/RTGS/NACH/IMPS/Aadhar/Internal/ ECS,SWIFT )?

113


114


Hardware, O/S and Data base Requirement

Kindly provide us the customers and number of branches going to use the proposed application?

Presently approx 700 branches are using. We expect the no. to grow to all the branches (at present 3650+)

115

Page No 49 - Sr no 140

Alert and Notification (Sr.No 140)

Does the bank have any email\SMS alert system in place?

Yes

116

Page No 50 -(Sr.No 157)

Reports, Dashboards and Queries -(Sr.No 157) - " Report writer should be provided to the Bank to generate their own report and queries."

Does the bank has any existing reporting tool like B.O \OBIEE?


117

Page No 52 Reconciliation

Reconciliation

Does bank has any recon system in place for payment and collection transactions?

NO

118

Hardware, O/S and Data base Requirement

Also please elaborate on the given Each entry should have a transaction reference no. generated in statement “Reconciliation should be CMS which should match with a corresponding entry of CBS and available in General ledger format on daily knock off for auto reconciliation. basis with CBS+ERP”

119

120

Page No 6 Clause No Data Migration 2.3

As we understand data migration falls under scope of this R.F.P ?Pls confirm

Data Migration is in Scope.

Page No 6 Clause No Data Migration 2.3

If yes ,broadly specify the list of applications to be considered for data migration , like vendor collection system etc ?

Profunds collection System from M/s Polaris (purchased from M/s Lasersoft)

As we understand the maximum LD would be limited to 5 % of (Application & Implementation cost) .Please confirm .

Understanding is Correct.

Request if the same clause could be modified from: (Vendor in the last 3 years should have implemented the offered solution…) to ( The Proposed Solution should have been implemented in …)


Request if in Sr.No 1.1. “” Reference where Vendor has implemented the proposed collection & payment solution…“” should be modified to . “” References where The proposed solution has been implemented in … “”


Page No 24 - Clause Liquidity Damages 121 No 36

122

123


Eligibility- Vendor should have implemented proposed solution.

Page No 16 - Clause Evaluation criteria - Experience No 21.1.0

124

What if the solution is based on Ref: Existing technology profile of bank Microsoft Technologies (Front End) Please be guided by the RFP under CMS. Portability on IBM AIX that cannot be ported on to IBM platform – IBM WAS WAS

125

ATS for next 1 years after expiry of warranty (Value for 5 yrs)

126

Cost of Software including customizations

ATS for next 1 year after expiry of warranty (ATS Value Valid for 5 yrs) Cost of Software including customizations with one year warranty

FORMAT OF BANK GUARANTEE2 - Union Bank of India

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