INFORMATION TECHNOLOGY DEPARTMENT

INFORMATION TECHNOLOGY DEPARTMENT

USER GUIDE - MY CHART

VERSION 1.0 10/08/2017

MyChart UserGuide_Version1.0

Contents 1. Introduction ................................................................................................................................................ 3 2. Target Users ................................................................................................................................................ 3 3. Connecting to the service ........................................................................................................................... 3 3.1 Register User......................................................................................................................................... 4 3.2

Login to Service............................................................................................................................... 7

4. Functionalities and Features .................................................................................................................... 13 4.1 Messaging ........................................................................................................................................... 13 4.1.1. View messages from your clinic ................................................................................................. 13 4.1.2 Ask your doctor for medical advice ............................................................................................. 14 4.2 Visits.................................................................................................................................................... 14 4.2.1 View your upcoming appointments ............................................................................................ 14 4.2.2 View your After Visit Summary for a past appointments or admission ...................................... 16 4.2.3 Cancel an appointment ............................................................................................................... 17 4.3 My Medical Record ............................................................................................................................. 18 4.3.1 View your test results .................................................................................................................. 18 4.3.2 Manage Your Medications........................................................................................................... 19 4.3.3 Request a medication refill .......................................................................................................... 20 4.3.4 View a Summary of Your Health Information ............................................................................. 21 4.3.5 Download a Copy of Your Medical Record .................................................................................. 22 4.4 Family Access ...................................................................................................................................... 22 4.4.1 Request access to a family member's record .............................................................................. 22 4.4.2 Access a family member's record ................................................................................................ 23

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1. Introduction DHA MyChart provides you with online access to your medical record. It can help you participate in your healthcare and communicate with your health care providers. From DHA MyChart, you can:    

Review summaries of your previous appointments, including issues addressed during each visit, your vital signs, and tests or referrals that were ordered. View your medications, including dosage information and instructions, and request a refill. View new lab results, as well as trends over time. For example, view results for your past cholesterol tests on a graph to see if you're close to meeting your target number. Access your family members' medical records. For example, you can view your child's growth charts, immunization history, and upcoming appointments.

This guide provides an overview of many of DHA My Chart’s features and how to use them.

2. Target Users All the users having medical record in DHA facilities can use it to access their medical record online.

3. Connecting to the service To sign up for DHA MyChart, you must be at least 18 years old. You also need an activation code from your catchment area family medicine clinic. Your clinic staff can provide an activation code when you're in the office for a visit. When you have the activation code, complete the following steps to activate your DHA MyChart account:           

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Please visit www.dha.gov.ae and click on the Login Icon to access the DHA MyChart portal You will be guided to a new page https://eservices.dha.gov.ae/DHAWeb/default.aspx If you have already registered with Dubai Health Authority, then kindly enter your username and password. If this is your first time to access Dubai Health Authority website, then please click on ‘Register With Us’ to create a new username & password After successful login, you will be guided to DHA Service start page, where it will prompt to set your preference for Individual Home or corporate home page. Kindly set Individual Home as your default page. Now you have access to all the eServices provided by Dubai Health Authority. Please click on the DHA MyChart Icon to gain access to DHA MyChart Portal The system will request you to enter the Access code provided in your After visit summary, Please enter the access code along with your date of birth, which will guide you to MyChart Portal Once you accept the Terms & Conditions you will be given access to DHA MyChart Portal In case of any issues kindly contact 800342 (800 DHA) or email us at [email protected]

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3.1 Register User Please visit www.dha.gov.ae and click on the Login Icon to access the DHA MyChart portal

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You will be guided to a new page https://eservices.dha.gov.ae/DHAWeb/default.aspx

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If this is your first time to access Dubai Health Authority website, then please click on ‘Register With Us’ to create a new username & password

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3.2 Login to Service After registering with Dubai Health Authority, then kindly enter your username and password.

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After successful login, you will be guided to DHA Service start page, where it will prompt to set your preference for Individual Home or corporate home page. Kindly set Individual Home as your default page.

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Please click on the DHA MyChart Icon to gain access to DHA MyChart Portal

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The system will request you to enter the Access code provided in your After visit summary, Please enter the access code along with your date of birth, which will guide you to MyChart Portal

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Once you accept the Terms & Conditions you will be given access to DHA MyChart Portal

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4. Functionalities and Features 4.1 Messaging 4.1.1. View messages from your clinic You can read any messages sent by your doctor or other clinic staff by going to your Inbox (Messaging > Inbox). Click the message you want to read. From here, you can reply to the message or delete it.

If you're looking for a specific message, you can enter key words in the Search field on the Inbox page to locate them.

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4.1.2 Ask your doctor for medical advice If you have a non-urgent medical question, you can send a message to your doctor's staff members. This message is secure, meaning your information stays private as it is sent over the Internet. You might use the Get Medical Advice feature if you're not sure whether you should come in for an appointment, if you need clarification on the dosage of one of your medications or something that was discussed in a recent visit, or if you just want advice about a common illness.

1. Go to Messaging > Get Medical Advice. 2. Click Ask a general medical question. 3. Select a recipient from the list. This list might include doctor with whom you've recently had an office visit, or the general nursing staff at the clinic. 4. Select a subject for your message and enter your question. 5. When you are finished, click Send. Someone at your clinic should respond to you within two business days. If you've opted to receive email or text notification for new messages in your DHA MyChart account, you'll receive a message letting you know that the clinic has responded to your request.

If you want to view a message after you've sent it, you can do so by going to Messaging > Sent Messages. Messages that appear in bold text have not yet been read by clinic staff.

4.2 Visits 4.2.1 View your upcoming appointments You can view your future appointments in the Upcoming Appointments feature (Visits > Upcoming Appointments). Select a scheduled appointment to see info, such as:

 

The date, time, and location of the visit Any pre-visit instructions from the clinic

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4.2.2 View your After Visit Summary for a past appointments or admission To access a visit summary for a previous appointments in DHA MyChart, go to Visits > Visit Summaries and select the appointment you want to review. This feature might be helpful if you've lost the summary or patient instructions from your last visit, or if you want to review the procedures that were performed.

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4.2.3 Cancel an appointment Depending on the date and time of your next appointment, you might be able to cancel it through DHA MyChart. If it is too close to your appointment date or time, you'll need to call the clinic to cancel your appointment. To cancel an appointment:

1. Go to Visits > Cancel Appts, and select the appointment from the list. Click Continue. 2. Enter cancellation comments. 3. Click Confirm Cancellation.

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4.3 My Medical Record 4.3.1 View your test results With DHA MyChart, you can view test results as soon as they become available, rather than waiting for a phone call or letter from your physician. To view test results, go to My Medical Record > Test Results. Select a test to see more information about it, such as:



The standard range for the result.

Any additional comments your provider entered about the result.

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4.3.2 Manage Your Medications View your current medications Go to My Medical Record > Medications to see all of your current medications in one place. You can see details for each medication, including the prescribed dosage, instructions, and the physician who prescribed the medication

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4.3.3 Request a medication refill You can request a refill for a medication directly though DHA MyChart, rather than by calling your doctor.

1. From the medication list, click Request Refills. 2. On the Request Rx Refill page, select the check box next to the medication you need refilled and enter any comments. 3. Click Continue. 4. Select a pharmacy for pickup and a pickup date and time that's convenient for you. Then, click Submit Request to finish your refill request. You will receive a message in your DHA MyChart Inbox when your prescription refill is processed.

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4.3.4 View a Summary of Your Health Information To get a summary of your medical record, go to My Medical Record > Health Summary. This summary includes:

    

Current health issues Medications Allergies Immunizations Preventive care topics

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4.3.5 Download a Copy of Your Medical Record You can save your health summary to a USB drive to carry with you in case of emergency. The portable summary includes all of the allergies, medications, current health issues, procedures, test results, and immunizations you can see in DHA MyChart. If necessary, the information on your USB drive can be uploaded into a personal health record or another healthcare organization's electronic health record.

1. Go to My Medical Record > Download My Record. 2. Click Download. 3. When you are prompted to save or open the file, click Save and save it to an accessible location on your computer. 4. Open the folder and extract the .zip file. 5. To view your medical record, open the PDF file in the folder.

4.4 Family Access If you have access to your family members' medical records, you can view most of the information in their records in the same way that you view your own. Some things that might be particularly useful include:

  

Viewing or printing your child's immunization record Viewing your child's growth charts Viewing a family member's test results

If you're a parent, you can have full access to your child's record through a designated age (check with your clinic) and limited access through age 18. This section explains how to access a family member's record and how to access growth charts and immunizations in in a child's record.

4.4.1 Request access to a family member's record Contact your clinic to request access to a family member's record.

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4.4.2 Access a family member's record After you've received permission, you can view your family member's records by clicking the tab for that family member in DHA MyChart. After you read the proxy access disclaimer, click Accept to continue to your family members’ chart.

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INFORMATION TECHNOLOGY DEPARTMENT

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