IT AREAS OF EXPERTISE (Key Words) – General

CLIENT NAME:

DATE:

IT AREAS OF EXPERTISE (Key Words) – General INFORMATION TECHNOLOGY – GENERAL AREAS OF EXPERTISE

Information Technology

3D Rendering Administrative Computer Systems Account Management Analog & Digital Technology Animation Application Development Assembly Code Assembly Language Assembly Network Protocol Audio & Video Editing Automated Solutions Automated Voice Response Back-up Methods & Procedures Beta Testing Budget Development / Administration Building Strategic Relationships Business Liaison Capability Maturity Model Capacity Planning Cellular Communications Client Needs Assessment Client Training Compatibility Testing Competitive Analysis Complex Evaluations Computer-assisted Systems Computer Concepts Computer Science Computer System Needs Evaluation Concept Plan Development Configuration Conflict Resolution Consultative Sales Content Development Corporate-wide IT Initiatives Data Communications Data Storage Methods Data Recovery Database Design Database Administration Database Management Demographic / Psychographic Analysis Demonstrations Design Review Directories Disaster Recovery Plans

INSTRUCTIONS: Review the list of key words and check off all skill areas in which you have knowledge. Doublecheck those skills in which you are highly proficient and directly target your resume objective. ___________

NOTE: Key words are critical components of your resume especially for firms who use scanning software to look for these words and determine whether to screen your resume in or out based on their presence or non presence. Key words are also important because they qualify your expertise.

___________________ Copyright 2004 Creative Image Builders, Inc. All rights reserved.

338

Documentation e-Commerce / e-Business Applications Email Embedded Systems Development End User Support Extranet Extreme Programming Fagan Inspection Process File Formats Functional Overviews & Specifications Formal Test (FQT) Function Points Hardware Configuration Hardware Code Debugging Hardware, Scopes & Logic Analyzers Help Desk Implementation Scheduling IS Business Planning IS Strategizing IT Solutions Information Systems Integration Information Technology Solutions Innovative Delivery Methods Installing, Upgrading & Maintaining Servers Integration of Design, Content & Graphics Integration Techniques Interactive Design & Development Interactive Visual Presentations Internet / Web Tools Intranet Land-based Networks Local Area Networks (LAN) Large Screen Technology Laserdisc Technology Machinery Safety Maintenance Service Contracts Management Information Systems (MIS) Market Research, Analysis & Assessment MIS Systems Monitoring

Multimedia Development Multiple Operating Systems Multitasking Functions Multithreading Multiuser Interface Needs Assessment Negotiations New Business Development Network Administration Network Protocol & Standards Office Automation Online Procedure Database Online Systems On-site Visits Operating Systems Operations Management Passwords Playback Systems Presentations Procedure Development Product Analysis & Development Product Management Product Specifications Development Productivity Improvement Profit & Loss Management Programming Languages Programming Technology Project Development Project Evaluations Project Life Cycle Project Planning Project Strategizing Purchasing Quality Assurance Quality Control Quality Engineering Rapid Development Rapid Prototyping Real Time Environment Relational Database Applications & Structures Relationship Building Relocation/Crisis Management Report Generation Requirements Analysis Research & Analysis Resolution Follow-up Resource Management Satellite / Wideband

IT AREAS OF EXPERTISE – General(cont’d) IT GENERAL AREAS OF EXPERTISE (cont’d)


Communications Security Access Server & Application Configuration Server Administration Server Operating Systems Software Application Consulting Software Conversions Software Customization Software Design & Development Software Document Reviews Software / Firmware Development Software / Firmware Engineering Software Integration Software Lifecycles Software Metrics Software Programming Software Reliability Engineering Software Scheduling Software Sizing Software Testing Software Upgrades

Special Effects Staff Training State-of-the-art Program Establishment Strategic Planning Strategizing Client Needs Structured Analysis System Capability Improvement System Configuration System Integration System Architecture System Direction & Development System / Software Testing Systems Configuration Systems Integration Subsystems TCP/IP Administration Technical Assistance Technical Priorities & Standards Setting Technical Writing Technology Integration Telecommunications Systems Teleconferencing Technology Television Commercials

Test Equipment Test Planning & Integration Test Readiness Review Timelines Touch-screen Technology Training Materials Troubleshooting Upgrades User Demand Prioritization User Needs Assessments User Training / Support Vendor Relations Video Video Card Technology Video Tele-Conferencing Visibility Control Visual Image Processing Vendor Relationships Voice Communications Waterfall Lifecycle Web-based Products Website Development Website Security Wide Area Networks (WAN) Wireless Networks Management

IT MANAGEMENT AREAS OF EXPERTISE Account Management Acquisitions Automated Solutions Direction Business Case Development Business Start-ups Business Strategizing Capacity Planning Capital Equipment Budgets Communication Technology Management Competitive Edge in Technology Contract Negotiations Data Management Database Management Systems Diversified Services Forecasting Global IT Services Hardware Acquisitions Information Delivery Systems Direction


339

Information Resources Policies & Procedures Information Systems Management Information Technology Direction Information Technology Initiatives Local Area Networks (LAN) Management Long-term IT Planning Market Strategy Multi-Million Dollar P&L Direction Multiple Technology Areas Management National IT Services New Market Identification New Product Lines Policy Formulation Project Management Risk Management

Satellite / Wideband Communications Direction Strategic IT Vision System Requirements Establishment Technology Planning & Direction Technology Standards Development Telecommunications Systems Management Training Direction Visionary Strategies Voice & Data Communications Management Website Presence Wide Area Networks (WAN) Management Wireless Networks Management

IT AREAS OF EXPERTISE – General(cont’d) AUDIT CONTROLS / COMPLIANCE / QUALITY CONTROL


Audit Examinations Audit Findings Preparation Audit Practices & Processes Audit Programs Audit Reports Audit Testing & Evaluation Program Development Automation Tools Development Automated Controls Compliance Complex Data Processing Problems Control Programs Cost Reductions Data Integrity Assurance Data Processing System Audits Exit Conferences

Exposure Assessment Federal Regulations Compliance Financial Systems Evaluation Findings Reports Information Systems Audits Information Technology Practices Internal & External Controls Operating Practice Audits Presentations Procedure Change Recommendations Processing Controls Productivity Increases Quality Assurance Quality Control Quality Standards Research & Analysis

Review of Written Responses Risk Assessment Methodology Risk Management Security Controls & Breaches Security Measures Sound Recommendations System Risk Technical Support & Guidance Test Procedures Time Management Transaction Verification User Training Work Direction Working Papers Written Plans Other:___________________ Other:___________________

DOCUMENTATION / TECHNICAL WRITING Composing Computer Conversions Copy / Content Writing Departmental Policy Development Editing End User Needs Assessment Indexing & Cataloging Interpreting & Translating Regulations Network Migration Policies & Procedures Documentation

Proofreading Publication Regulations Compliance Report Writing Researching & Compiling Materials Rules& Regulations Staff Training Standard Operating Procedures Documentation Statistical & Analytical Techniques Summary Writing

Support Documentation System Requirements Technical Support & Assistance Technical Procedure Writing Training Materials Translating End User Needs Troubleshooting User Needs Assessments Writing & Editing Other:___________________ Other:___________________

IT USER TRAINING & TECHNICAL SUPPORT


340

Call Management Reports Coding & Scripting Instruction Commercial Software Packages Computer Repair Configuration Training Course Development & Implementation Courseware Development Database Development Instruction Debugging Development Tools Instruction Electrical Safety Checks Evaluation File Backup File Servers First-tier User Support Hardware Updates Help Desk Support Installations Support Instructor-Led Instruction

Learner Performance Assessments Mainframe Environment Microcomputer Environment Network Environments On-the-job Training Ongoing Staff Development Programs Online Procedure Database Problem Resolution Procedure Documentation Programming Language Instruction Research & Analysis Second-tier User Support Self-paced Instruction Service Logs Software Updates Step-by-step Processing Procedures Systems Analysis Technical Guidance

Technical Support Technical Support Management Technical Skills Assessment Technical Training Telephone Networks Testing Train-the-trainer Classes Training Effectiveness Evaluation Training Manuals Development Training Materials Evaluation / Update Training Program Development Troubleshooting User Instruction Voice Networks Web-based Products Work Stations Other: _______________

IT AREAS OF EXPERTISE – General(cont’d) DATABASE


Administration Client Interaction Computer Formats, various Data Analysis Data Coordination Data Dictionary Standards Data Integrity Assurance Data Modeling Concepts Data Standards Development Database Administration Database Analysis

Database Design & Installation Database Maintenance Database Management Systems Database Security Business Applications Geographic Information System Information Management Information System Planning Liaison with Federal & State

Agencies Operating Systems Priority Assessment Quality Control Reporting Systems Specific Use Databases System Monitoring & Evaluation System Needs Evaluations System Testing Other:___________________

SOFTWARE & SYSTEMS INTEGRATION Alternative Approaches Applications Software Closed-loop Control Systems Conflicting User Goals Resolution Cost / Benefit Analyses Cross-functional Activities Diverse Applications, Tools & Methodologies Feasibility Analyses Initialization Processes Installations Integrated Operating Systems

Integrated Systems Solutions Modeling & Technical Analysis Multi-architecture Multi-faceted Systems Multi-platform Systems Multi-processing Environments Multiple Technologies Network Systems Presentations Problem Resolution Risk Analysis & Reduction Robotics System Analysis Security Levels

Server Software Modules Software Integration Software Requirements Analysis SQA& SCM Functions System Requirements Analysis Systems Integration Technical Guidance Test Plans & Procedures Third Party Products Utilities

Configurations Multiple Locations Network Administration Network Architecture Network Configuration Network Data Collection & Analysis Methods Development Network Design Network Equipment Network Installation Network Interface Network Operating Systems Network Processes Network Resources Network Security Network & System Environments Network Testing Network Training Network Upgrading &

Maintenance Networking Essentials Operating Systems Passwords Second-tier Technical Support Serial Connections Software Network Infrastructure Server Hardware Staff Training Structured Wiring Systems Technical Math Technical Guidance Token Ring Connections Training Troubleshooting User Guides Documentation Website Management Wide Area Networks (WAN) Other:___________________ Other:___________________

NETWORKING Ancillary Services Automated Inventory Control Programs Business Software Research Client Relations Electronics Equipment Purchasing Enterprise Technology Equipment Industry Standards Ethernet Connections Fast-packet Technology Firewalls Frame Relay Connections IPAddresses IT Solutions International Standards Local Area Networks (LAN) LAN Administration LAN / WAN Technology Math Analysis Micro Systems &

COMPUTER CONTROL PROGRAMMING / OPERATIONS


341

3D Blueprints Compressors Computer-aided Design (CAD) Software Computer-automated Manufacturing (CAM) Computer Network Linking Computer Programming Computer Simulations CNC Programming, Design &

Production Command Instructions Planning Computer Numerically Controlled (CNC) Machines Control Modules Cutting & Finishing Operations Design Translations Lathes Machinery Integrity

Maintenance Milling Machines Multi-axis Spindles Precision Products Productivity Increase Program Modifications Working Properties of Metals Other:___________________ Other:___________________

IT AREAS OF EXPERTISE – Hardware/ Programming / OS HARDWARE / OPERATING SYSTEM PLATFORMS


Alpha / PC Amdahl Mainframe Cabling CD Writers Dell Computers Ethernet Devices Expansion Boards Firewalls Gateway Computers Hard Drives Handheld Devices Hardware Upgrades HP-UX Hubs

Telecommunications

IBM AS/400 IBM Desktops IBM Mainframe IBM RS/6000 KVM Switches Laptops LANs Macintosh Modems Motherboards MVS Network Configurations Network Interfaces

NIC Cards Packard Bell PC Hardware Configuration Peripheral Hookups Printers Rack Systems Random Access Memory (RAM) Routers SCSI Systems Scanners / Imaging Devices Servers

SGI Siemens Rolm 9751 PBX SUN Solaris Tandem TCP/IP-based Networking TSO / ISPF Unisys Mainframe USB Ports ________________ ________________ ________________

OPERATING SYSTEMS Apple Macintosh OS DOS HP-UX Microsoft Proxy Server

Website / Multimedia

Novell OS Nucleus Plus OS/2 PSOS QNX

Red Hat Linux RTOS TCL UNIX OS UNIX (Solaris) VRTX

VXWorks WindowsCE. uC/OS-II Windows Family (3, 4, NT, 95, 98, 2000) ________________

PROCESSORS 1860 DSP DEC Alpha Intel 8086/186, 80386, 80486, 8051

Motorola DSP 56800, 68HC11/12, 683xx(CPU32) Power PC Sharp DSP

TI DSP Family Zilog: z80/180, CY8C25/26xx (SOC from Cypress) ________________________

METHODOLOGIES / ARCHITECTURES Booch BURH 90 Gane & Sarsen Client Server

Electronics

OOP OMT Method One Productivity Plus

Rumbaugh SDM SSAD Spectrum

Waterfall Yourdon UML ________________

IMS/DB IMS - Full Function IMS - Fastpath Informix INGRES MS Access

MS SQL Server MS VC++ Code Oracle Progress SQL Base SYBASE

Uniface Unify VSAM ________________

Network Firewall Configurations

RACF Security Systems

SuperScan Windows XP Pro MMC

DATA STRUCTURE / DATABASE DB2 Family (DB2, DB2/2, DB2/6000, DB2/4000) DL/1 DMSII IDMS

________________

SECURITY ASSET Ethereal


342

IT AREAS OF EXPERTISE – Hardware/Programming / OS (cont’d) PROGRAMMING SKILLS / TECHNOLOGY


Application Programming Computer-assisted Software Engineering (CASE) Configuration Management Tools Database Programming Debugging Development Tools Diagnostic Program Development Digital Signal Processing Digital Sound Processing

Telecommunications

Encoding Embedded Systems Firmware Internet Programming Mainframe Programming PC-Based Environment Program Design & Development Program Testing Programming Languages Programming Logic & Techniques

Programming Tools Program Updates & Expansions Scripting & Coding Storage & Retrieval Methods Design System Programming Technical Documentation User Acceptance Testing Other: __________________ Other: __________________

PROGRAMMING & ASSEMBLY LANGUAGES ActiveX ADA ADO.NET ADS/O ASP ASP/VBScript Borland C++ C C+ C++ C#NET CICS Cascading Stylesheets (CSS) C-Shell Script CGI Scripting Clarion for Windows COBOL / COBOL 2 COM/ATL


Electronics

Crystal Report DCL Commands DDE Delphi Focus Fortran Gamma Hypertext Transfer Protocol (HTML) IBM Assembler IDL ICON IMS / DB / DC Java JavaScript JCL LINC Microsoft Access Microsoft .NET

Framework, XML Microsoft Visual C++.NET MFC ODBC OPC Pascal PEM Hogan PERLProgramming PL/1 PMD DSP Motion Control Processor Language Prolog PowerBuilder MOTIF Net Class Library Radio Beacon Shipping REXX

RPG SAS Programming Smalltalk Structured Query Language (SQL) Sybase TAL TCL Telon VAX / Alpha VMS VAX Macro Assembly Language VAX VMS Fortran Extensions Visual AGE/GEN Visual Basic VB.NET Visual CC Web Services

DEVELOPMENT & REAL-TIME IDE TOOLS Access Cadre/Teamwork-SA CASE Tools CA/ Harvest CCC/ Harvest CGI Tools CMVC

CodeWarrior COSMIC IDEA Dynamic C G++ Gcc Gdb Intel / CAD-UL

WorkBench Microsoft IIS Microsoft Interdev Microsoft Studio Microsoft Studio.NET Microsoft Visual

Source Safe Microsoft Visio Paradigm C++ Photon Rational Rose (UML) Requisite Pro Visual Studio

PCS Processor Architectures Rational

UNIX Workstations ________________ ________________ ________________

DEVELOPMENT ENVIRONMENT Concurrent Processing Emulators / Debuggers

Firmware Multitasking Object Oriented

PROTOCOLS / NETWORK PROTOCOLS & STANDARDS Allen Bradley Remote I/O & Data Highway+ BDM Internet Protocol (HTTP, ARP, ICMP, BOOTP, SNMP, SMTP, POP3, PPP) CAN Bus


343

ISDN JTAG ModBus / ModBusTCP Opto22 ProfiBus RS232/485/UART

SNMP SONET TCP/IPUDP Win Socket, DeviceNet X.25 / X.400 / X.500 ________________________

IT AREAS OF EXPERTISE – Software WORD PROCESSING / PRESENTATION / DATABASE PROGRAMS


Microsoft Works Microsoft Office Suite Microsoft PowerPoint (Presentation)

Microsoft Word (Word Proc.) WordPerfect (Word Proc.) Claris Works (Word Proc.) Foxbase+ (Database)

Filemaker Pro (Database) Other: __________________ Other: __________________ Other: __________________

ACCOUNTING / SPREADSHEET / LEGAL PROGRAMS Lexis Lotus 1-2-3 Lotus SmartSuite Microsoft Excel MYOB Account Edge

Telecommunications

Quatro Pro QuickBooks Pro Quicken Real World Skyline Property Management

TurboTax Deluxe West Law Other: __________________ Other: __________________ Other: __________________

GRAPHIC DESIGN / DRAWING / PAINTING / DIGITAL IMAGING Adobe Freehand Adobe InDesign Adobe Illustrator Adobe Pagemaker Adobe Photoshop Adobe Type Manager Computer-aided Design & Drafting (CADD) Corel Draw Deneba Canvas


Extensis QX-Tools Pro Fontmonger Fontographer Fractal Design Painter KPT Bryce KPT Convolver KPT Power Tools Microsoft Publisher Multi-Ad Creator Paint Shop Pro

PhotoVista Photoshop Plug-ins Spyder Photo Suite Pro Streamline Suitcase Typestyler Quark Publishing System QuarkXpress Xaos Paint Alchemy Other: _________________

IMAGE FINDERS & BROWSERS Aldus Fetch Extensis Fotolook

Satellite / Wideband

Image Finder iView MediaPro Portfolio Browser

XPert Tools Pro for Quark Other:_________________ Other:_________________

MISCELLANEOUS PROGRAMS & UTILITIES Adaptec Easy CD Creator Adobe Acrobat Writer / Reader ACD Applications Authorware BAAN DBS Daily Commerce Application Plus Software Dragon Naturally Speaking EDI Edit Box EPBX Exchange GEAC

Electronics


344

Great Plains Illusion JD Edwards Lawson LINC MS Proxy Server NetBeui Protocols Norton Utilities PeopleSoft ROSS Sound Forge Timbuktu Pro Toast with Jam

SAP SAS Spyder Photo Suite Pro Translating PC to Mac Files Triton Visio Technical Windows NT 4.0 Server & Workstation WinZip Win 2000 Server & Upgrades WS FTP Zone Alarm Other: __________________

CLIENT NAME:

DATE:

ACTION VERBS for IT / Telecommunications

INSTRUCTIONS: Review the Action Verbs list and circle all words which relate to your job functions and / or are important in your targeted profession. When you read each verb, explore your job duties to determine if you per formed any task which relates to that word; and be sure to include those functions in your “Job Responsibilities.” EXAMPLES: • Software Designer – research, design, code, script, test, develop, install, configure, debug, program, troubleshoot, diagnose… • IT Executive – direct, manage, spearhead, oversee, implement, establish, forecast, strategize, increase, orchestrate, negotiate… • Website Developer – design, develop, code, script, ensure, optimize, test, maximize, host, configure, program… • Telecommunications Manager – configure, network, integrate, assess, forecast, converge, connect, distribute…


350

Access Accomplish Achieve Acquire Acknowledge Act as Activate Adapt Adhere to Adjust Administer Advise Affiliate with Allocate Amend Analyze Answer Apply Approach Appropriate Approve Archive Arrange Articulate Ascertain Assemble Assess Assign Assimilate Assist Assure Audit Authorize Automate Balance Bill Brainstorm Bridge Bring about Broadcast Budget Build Bundle Calculate Calibrate Canvas Capitalize on Carry out Categorize Centralize Chair Challenge Change Charge Chart Check Classify Co-chair Co-coordinate Co-create Co-design Co-develop Co-direct

Co-handle Co-head Co-lead Co-manage Code Collaborate Collate Collect Combine Communicate with Compare Compile Complete Comply with Compose Composite Compress Compute Conceptualize Condition Conduct Confer with Configure Conform to Connect Consider Consolidate Consult with Contact Contribute to Contrive Control Converge Convert Convey Coordinate Correct Create Cross-check Cross-file Cross-index Cross-link Crossreference Cross-section Cross-sell Critique Cycle Deactivate Debug Decide Declassify Decode Decompress Decrease Delegate Deliver Demonstrate Deploy Describe Deselect Design

Designate Determine Develop Devise Diagnose Digitize Direct Disassemble Disconnect Discover Discuss Dismantle Distill Distribute Disunite Diversify Divert Document Denote Draft Edit Educate Elevate Eliminate Employ Encourage Enforce Engineer Enhance Ensure Enter Enumerate Equate Establish Estimate Evaluate Examine Exceed Execute Exercise Exhibit Expand Expedite Explain Explore Fabricate Facilitate File Fine-tune Fix Follow up on Forecast Formulate Fulfill Gather Generate Handle Help Identify Illustrate Impact Implement Improve

Incorporate Increase Inform Initiate Inspect Inspire Install Instruct Instrumental in Integrate Interact with Interface with Interpret Interview Introduce Investigate Involved in Join Juggle Launch Layout Lead Learned Lend Lessen Link List Locate Maintain Manufacture Market Maximize Measure Meet Mentor Minimize Modify Monitor Motivate Negotiate Network with Observe Obtain Offer Open Operate Optimize Order Organize Overcome Oversee Participate in Partition Penetrate Perform Perpetuate Persuade Place Plan Post Prearrange Pre-establish Prep

Prepare Present Preserve Prevent Prioritize Problem-solve Process Produce Project Promote Proofread Protect Prove Provide Publish Purchase Pursue Question Raise Rank Realign Rearrange Reassemble Reassess Reassure Rebuild Recheck Recalculate Recommend Recondition Reconstruct Record Recreate Recruit Rectify Redesign Redevelop Redirect Redistribute Reduce Reengineer Reevaluate Re-examine Refer Regenerate Reinstall Reintroduce Reinvent Relay Relocate Render Repair Replace Report Represent Reprocess Rerun Reschedule Research Resolve Respond to Restructure Retest

Retouch Review Revisit Rewrite Run Safeguard Sample Satisfy Save Scan Schedule Screen Script Search Serve (as) Service Select Selected to Serve Set up Simplify Solve Sort Spearhead Specialize in Split Standardize Strategize Streamline Structure Substantiate Succeed Successful in Supervise Support Surpass Synchronize Synthesize Tackle Tailor Teach Test Thwart Track Transition Translate Transmit Train Troubleshoot Turn around Uncover Unify Use Utilize Validate Verify View Work with Write

CLIENT NAME:

DATE:

PERSONAL ATTRIBUTES for IT / Telecommunications Accountable Accurate Action-driven Leadership Adaptable Analytical Approachable Articulate Attentive to Detail Balanced Budget Conscious Calm / Level-headed Client Focused Client-ServiceOriented Collaborative Command Presence Communicative Competent Comprehensive Computer Literate Conceptual Concise Conflict Management Coordination Critical Thinker Customer Focused Deadline Conscious Decisive Dealing with Ambiguity Delegation Detail-Oriented Developing Loyalty in Staff

INSTRUCTIONS: Check off those attributes which you feel come closest to who you are. Then review each checked item and determine which attributes help you the most in your profession. Underline those. NOTE: Bolded items are deemed critical for management personnel.


351

Diplomatic Directing High Producing Teams Diversity Management Easy to Get Along With Educated / Degreed Efficiency-Oriented Employee Retention Ethics & V alues Flexible / Versatile Follow-up Focused Friendly Goal-Driven Good Judgment Good Listener Help Others Solve Problems Implementer Inclusive Initiator Innovative Insightful Inspires Team Instructor Integrity Interpersonal Skills Intuitive Leadership Abilities Listening Skills Logical Thinker Mentoring Methodical

Meticulous Morale Building Multi-Skilled Negotiator / Mediator Nonjudgmental Observant Objective Open-minded Open to Change Organized Outcome Focused Overcoming Boundaries Overcoming Adversity Perceptive Persistent Personable Planning & Conceptualizing Positive Attitude Practical Precise Presenter Priority Setting Proactive Problem-Solver Productive Project-Oriented Professional ProfitabilityConscious Provide Direction Quick Learner Rapport Builder Relationship Building Resourceful

Respected by Others Responsive Results-Oriented Revenue Growth Self-Disciplined Self-Starter Self-Motivated Sensible Sound Decisionmaker Straight Forward Streamline Operations Supportive Systematic Tackling Challenges & Obstacles Tactful Tactical Action Plans Task-oriented Team Builder / Leader Team Oriented Technical Think Outside the Box Time Manager Thorough Trouble-Shooter Trusted by Others Visionary Willing to Learn Work Ethic Work Well Under Pressure

CLIENT NAME:

DATE:

IT / TELECOMMUNICATIONS ACHIEVEMENTS 1.


What type of systems, software, or technologies have you conceptualized, designed, developed, and/or implemented? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

What did the process involve? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

Telecommunications

What was the resultant benefit? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

2.


What type of IT or Telecommunications hardware, software, operating systems, or networks do you program, install, code, configure, test, integrate, or monitor? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

Is this for the firm, its clients, or both? ________________________________ For what purpose?_________________________________________________


________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

3. Electronics

What type of programming languages and developing tools do you use? What do you use them for? (What do you script, code, program, or evaluate and for what purpose?) ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

352

IT / TELECOMMUNICATIONS ACHIEVEMENTS (cont’d) 4.


What is your involvement with project timelines and associated functions? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

How do you ensure projects remain on task and timely? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Telecommunications

5.

What do you research, troubleshoot, diagnose and/or correct? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

How have your efforts helped the company and/or its clients? Website / Multimedia

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

6.

For whom do you provide technical assistance, consultation, or advisement and for what purpose? ________________________________________________________________________ ________________________________________________________________________


What types of assistance do you provide? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

7.

What type of programs or initiatives have you spearheaded?

Electronics

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

What was the purpose? Did you meet your / the company’s goals? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

Did you save the company money? How much and in what areas? 353

________________________________________________________________________ ________________________________________________________________________

IT / TELECOMMUNICATIONS ACHIEVEMENTS (cont’d) 8.


With whom do you work or meet regularly and for what purpose? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

9.

What type of technical procedures, support documentation, and/or user manuals have you written / revised / edited and for what purpose? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

Telecommunications

10. What type of end user acceptance testing do you perform, develop, or coordinate? Does it involve multiple technologies, platforms, operating systems, interfaces, protocols, languages, or locations? Explain in detail. ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________


11. Have you directed and/or led any teams in the development of any new products or technologies? What was the result? Were they within time frames and budget?


________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Electronics

12. Have you improved the performance or efficiency or any systems? ________ What systems? _____________________________________________________ ________________________________________________________________________

How did you accomplish this? _________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

What were the results? Quantify in numbers, if possible._____________________ 354

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

IT / TELECOMMUNICATIONS ACHIEVEMENTS (cont’d) 13. In what ways do you handle post-sales customer service and/or support?


________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

14. What type of technical support do you provide and to whom? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

Telecommunications

15. Have you developed and/or implemented any support agreements? Explain.

Yes

No

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________


16. If you are involved in information / financial / data processing system audits, what do you examine and/or check for? Data Processing Standards Dependability of Information Systems Integrity and Security of Data Effectiveness of Policies and Procedures Audit Controls Compliance with Federal and State Regulations Unauthorized Activities Mismanagement of Funds / Data Data Records Adequacy of Security Measures System Documentation Transaction Input and Output System Processes Internal and External Controls Balancing of Accounts Management Procedures Other: ________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________


Electronics

17. What methods do you use to evaluate automated operating practices to assess the dependability of information systems and adequacy of security measures?

355

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

IT / TELECOMMUNICATIONS ACHIEVEMENTS (cont’d) 18. Have you improved the performance or efficiency or any systems, increased productivity, or streamlined operations? ________________


How did you accomplish this? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

What were your results (quantify in numbers, if possible).

Telecommunications

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

19. What type of training do you provide? To whom? What topics do you cover? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________


20. Do you direct, manage, or supervise a technical staff? Yes How many direct reports and what titles? Indirect reports?

No

________________________________________________________________________ ________________________________________________________________________


________________________________________________________________________

21. Do you evaluate service quality or conduct cost of service analyses? What is your involvement and the end result?

Yes

No

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

Electronics

22. If in management, how do you plan for the company’s growth and diversification?

356

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

IT / TELECOMMUNICATIONS ACHIEVEMENTS (cont’d) What type of capacity planning measures do you take?


________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ No 23. Do you act as a corporate advisor or consultant? Yes To whom? _________________________________________________________ What type of advise do you provide?

Telecommunications

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

What are the benefits / end results? ________________________________________________________________________ ________________________________________________________________________ Website / Multimedia

________________________________________________________________________

24. What quality assurance, compliance, and/or control measures do you take? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________


How do you know they are effective? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

What are the results / benefits of these measures? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

Electronics

________________________________________________________________________

25. What level / type of technical support do you provide and to whom? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ 357

IT / TELECOMMUNICATIONS ACHIEVEMENTS (cont’d) 26. Was there any very complex or difficult problem you solved that saved the No Explain the problem (challenge). firm money? Yes


________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

What actions did you take to solve this problem? ________________________________________________________________________ ________________________________________________________________________

Telecommunications

________________________________________________________________________ ________________________________________________________________________

What were the results of your efforts / benefits to the company? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Website / Multimedia

27. What measures do you take to ensure the integrity and security of systems and data? How do you know they are effective? Explain. ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________


28. What was the biggest project you ever worked on and for whom? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

What did it involve? Electronics

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

What was the budget for this project or cost (sale) to client? 358

________________________________________________________________________ ________________________________________________________________________

IT / TELECOMMUNICATIONS ACHIEVEMENTS (cont’d) 29. Have you worked with any new or unique technologies, such as face-to-face teleconferencing, touch screen, video card, or laserdisc technology? Yes No If so, what type of projects?


________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

What was it used for? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

Telecommunications

How did the end result benefit the company? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Website / Multimedia

30. Do you perform any animation, multimedia, digital modeling, special effects, sound design, audio /video editing or similar projects? _________________________________________________________ What are these functions / processes used for? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

What are the results / benefits to the company?


________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Electronics

31. What other achievements, if any, have you performed and what was the result? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________


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IT AREAS OF EXPERTISE (Key Words) – General

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