Practice file answer key Unit 1
Business communication
Working with words
Exercise 1
Exercise 1 2 f
3 e
4 b
Exercise 2
2 4 6 8
head subsidiaries sell make
Exercise 3
2 4 6 8 10
companies goods specialize operates produce
5 c
6 a
3 5 7 9
operate employees goods competitors
3 5 7 9
subsidiaries based provide services
2 i 7 g
3 a 8 b
4 e 5 j 9 d 10 f
6 c
2 Yes, is that Seth speaking? 3 Are you phoning about that Japanese customer? 4 I’m calling to tell you that I’m sending them now. 5 Thanks very much for calling. 6 Speak to you later or maybe tomorrow.
Language at work
2 is 3 specialize 4 starts 5 works 6 start 7 have 8 specializes 9 are 10 work
Exercise 2
c e g i
does 5 is 2 are 9 start 6 does 8
2 3 4 5
Is he staying You aren’t / You’re not listening I’m leaving are those German engineers visiting
Exercise 2
Do you have 7 do 10 does 1 does 4
2 4 6 8
have are looking are becoming get
2 don’t 4 doesn’t, does 6 don’t
3 does 5 aren’t
5 d 6 e 3 5 7 9
work buy are opening are trying
Unit 3 Working with words Exercise 1
2 c 3 g 7 j 8 a
Exercise 3
4 f
Exercise 3
Exercise 1
b d f h j
4 afraid 7 back 10 help
Exercise 2
2 a 3 b
Language at work
3 This 6 ask 9 give
Exercise 1
Business communication Exercise 1
2 calling 5 take 8 Does
4 e 5 f 9 b 10 i
Exercise 2
2 in charge of 4 for
6 h
Business communication
Working with words
Exercise 1
Exercise 1 2 3 4 5 6 7
a training organization a supplier an employment agency a subcontractor a customer a consultant
Exercise 2
2 e 3 a
Exercise 3
2 deal 4 take part
4 b
5 c 3 involves 5 consists
2 a 3 c
4 a
5 c 6 b
7 a
Exercise 2
2 3 4 5 6
Can everybody see that OK? As you can see The important thing here is Have a look at this table. This table shows the breakdown of sales.
Language at work Exercise 1
2 b 3 b 7 b 8 a
4 a 5 b 6 a 9 b 10 b
2 When did the company start? 3 Where does it have its head office? 4 How many people does the company employ? 5 How much chewing gum do Americans eat?
Unit 4 Working with words Exercise 1
2 3 4 5 6
market research design product trials branded the product launched
Exercise 2
Across: 6 convenient 8 well-designed Down: 1 functional 3 compact
7 stylish 2 user-friendly 5 attractive
Business communication Exercise 1
b c d e f g h i
7 8 9 5 3 6 4 2
Exercise 2
3 reports to 5 with
Unit 2
Exercise 2
2 3 4 5 6 7 8 9
We wanted Why do we need First Then We spoke to Finally We asked customers and staff We found that
Language at work Exercise 1
2 visited 3 met 4 took 5 had 6 did not / didn’t finish 7 wanted 8 flew 9 made 10 did not / didn’t go 11 went 12 interviewed 13 did not / didn’t find
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Exercise 2
played did not / didn’t win replied wrote attended ended did not / didn’t get
Exercise 2
2 3 4 5 6 7 8
Unit 6 Working with words Exercise 1
2 c 3 a
Exercise 1 private healthcare company car pension scheme subsidized childcare gym membership annual bonus flexible hours maternity leave mobile phone
Exercise 2
b with e Where h about
Exercise 1
2 3 4 5 6 7 8 9 10 11 12
have told have not / haven’t found has become has been have already left have not / haven’t recruited have / ’ve asked has / e’s said have / ’ve lost have not / haven’t had have not / haven’t made
Exercise 1
2 connection 3 leave 4 gate 5 reservation 6 facilities 7 luggage 8 board 9 delayed 10 safe
2 ✓ 4 dissatisfied
d 3 g 4 h f 7 i 8 c departure lounge shuttle bus terminal building business trip
Exercise 1
2 f 3 d 6 a 7 b 2 been 5 see 8 kind
4 h 8 c
Exercise 1
2 3 4 5 6 7 8
2 4 6 8
more profitable more expensive most famous the biggest
2 is 5 some 8 was
Exercise 3 2 aren’t 5 a 8 Are
Exercise 2
3 largest 5 better 7 the worst
2 ✓ 3 The Edison Building is the cheapest. 4 The Soria Palace is easier to get to from the city centre than the Master Tower. 5 The Master Tower is more modern than the Soria Palace. 6 The Edison Building is the smallest of the three buildings. 7 The Soria Palace is as expensive as the Master Tower. 8 ✓
4 go 7 think
Countable: flight, hotel, reservation, suitcase Uncountable: information, luggage, money, travel, work
Exercise 2
I don’t agree at all. I don’t think I agree do you think personally, I feel I think you’re right do you feel
5 g
3 often 6 Did
Exercise 1
5 a 9 e 3 key card 5 double room 7 one-way ticket 9 check-in desk
Business communication
Language at work
Language at work d short g out
2 6 2 4 6 8
Business communication
Exercise 1
Language at work
Working with words
Exercise 2
Exercise 2
5 a
c Leave f already i yet
Unit 7
2 Do, c 3 you’re, a 4 should, d 5 I don’t, f 6 How, e
Business communication 4 c
5 b 6 f
meet the needs of customers deal with complaints encourage customer loyalty offer a personalized service get repeat business
1 impossible 3 unhelpful 5 ✓
application Fill CV referees position / post / job interview applicants
2 c 3 a
2 3 4 5 6
Exercise 3
Exercise 2
Exercise 1
4 d
Exercise 2
Working with words
2 3 4 5 6 7 8
Have you seen h Have you ever a Did you have d Has c Did g Have you received b Did you learn e
Exercise 2
did you have lunch did you see did the manager leave did they stay did she join did you spend did you send
Unit 5 2 3 4 5 6 7 8 9 10
2 3 4 5 6 7 8
Practice file answer key
14 15 16 17 18 19 20
3 is 6 is
4 many 7 much
3 an 6 is
4 much 7 some
Unit 8 Working with words Exercise 1
2 3 4 5 6 7
a refund / some prices an enquiry / a complaint shipment / delivery bill / invoice order / price goods / products
Exercise 2
1 3 5 7
deliver make, track make, ask for place, change
2 4 6 8
order, check confirm, quoted cancel, ship process, confirm
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Business communication
Language at work
Exercise 1
Exercise 1
2 Maybe we should think about cancelling the order. 3 How about sending an email to Head Office? 4 Shall we talk about this again tomorrow? 5 We could advertise in the local newspaper. 6 I suggest we discuss this with the manager.
Exercise 2
b sure 2 e work 3
Exercise 3
2 f 3 e
c Let’s 6 f Fine 4 4 g
d think 5
5 d 6 c
7 b
Language at work Exercise 1
2 4 6 8
she’s going to have 3 aren’t going I’m going to wash 5 he’s visiting won’t be 7 I’m going to look She’s playing
Exercise 2
2 3 4 5 6 7
’re not going to finish ’m meeting ’ll ask ’m having ’ll check ’m not going to get
Students’ own answers.
Exercise 2
2 3 4 5 6 7
Do I have has to, are allowed Am I allowed need to can, aren’t allowed don’t have, can’t
Working with words
Working with words
Exercise 1
Exercise 1
2 5 8 11
efficient 3 useful 6 convenient 9 affordable 12
2 3 4 5 6 7 8 9
affordable unusual good value for money recycling convenient initiative efficient popular
Working with words
1 h 2 c 6 f 7 i
Exercise 1
Exercise 2
Exercise 2 outdoor advertising TV advertisements word-of-mouth press ads online adverts
Business communication Exercise 1
2 c 3 a 7 i 8 j
4 b 5 f 9 e 10 g
6 h
Exercise 2
2 3 4 5 6 7 8 9 10
friendly 4 unusual initiative 7 recycling original 10 value disposal
Exercise 2
Exercise 1
2 offer 3 expand 4 launching 5 attracted 6 boost 7 enter 8 improved 9 discount 10 share
I didn’t catch that. I’m not with you. Could you be more specific What was that you said? we’re getting off the subject. we can come back to that later. we’ve covered everything Can we move on to the next point can we sum up what we’ve agreed
2 An email was sent by the HR department to all employees. 3 The money was stolen (by somebody) during the night. 4 The staff were informed by the Heads of Department about the decision. 5 Salaries are discussed with employees individually. 6 The key to the safe is kept (by him) in his desk.
Unit 11
Unit 10
Business communication
Unit 9
2 3 4 5 6
Exercise 3
2 3 4 5 6 7 8 9
3 g 8 j
4 b 5 e 9 a 10 d
I’m here today I’ll talk First of all, Let’s move on My next point as I said before That brings me Thanks very much
2 event 5 budget
3 venue 4 guests 6 host company
Exercise 2
2 reinforce 3 arranged 5 booked 6 accept
Exercise 3
2 4 6 8 10 12
host company purpose held accepted guests arranged
3 5 7 9 11
4 entertains
entertain reinforce venue budget book
Business communication Exercise 1
2 3 4 5 6 7
Would you like to join us for lunch? Shall I pick you up from the station? Thanks but I’d rather get some sleep. Would you like me to book a table? Would you like a glass of water? Thanks for the invitation but I’m not hungry.
Exercise 2
Language at work
2 Would you like to stop for a break? 3 Would you like me to meet you at the airport? 4 Shall I get some tickets? 5 Would you like to visit the new factory now?
Exercise 1
Exercise 3
2 The invoice was sent yesterday. 3 Over a thousand guests were invited to the event. 4 The post is collected at 10 a.m. every day. 5 The software is written by our own engineers. 6 The meeting was cancelled because of the strike.
Exercise 2
2 3 4 5
was first suggested was published saves is often lost
2 Thanks for the 4 like me to 6 would be nice
3 very kind of 5 thanks I’d rather
Language at work Exercise 1
2 3 4 5 6 7
is, won’t won’t get, waits don’t hold, ’ll lose won’t accept, doesn’t like arrange, won’t arrive ’ll cancel, rains
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2 If the singer is ill, they’ll cancel the concert. 3 We won’t go to the show if it finishes late. 4 How will they travel if the airline is on strike? 5 He’ll call the host company if he doesn’t receive an invitation. 6 What will you do if it snows on the day? 7 If she doesn’t like the food, she’ll order something different.
Exercise 3
2 3 4 5
Exercise 1
2 3 4 5 6 7
Working with words 4 a 8 d
5 g
Exercise 2
2 3 4 5 6 7 8
safety record, excellent perform well, encouraging satisfactory, socially responsible poor, manage costs environmental performance, satisfactory diversity of the workforce, encouraging good reputation, encouraging
Business communication Exercise 1 2 from 5 to
3 to 6 by
4 by 7 to
Exercise 2
2 dropped 3 decreased 4 remained stable 6 increasing
5 risen
Exercise 3 Students’ own answers
Language at work Exercise 1
world supply economic development renewable energy Population growth global demand oil shortage
Exercise 2
1 I got a degree from Portland University in 1998. 2 I have worked as a Manager at Portland Running Company since 2005. 3 I’ve been responsible for cost management for several years. 4 I was an Assistant Manager at One Step Fitness Club for three years. 5 At One Step Fitness Club I developed customer activities. 6 I worked as a sales assistant for four years. 7 I left One Step Fitness Club in 2005.
2 estimate 4 running out
3 forecasts 5 improving
Business communication Exercise 1
2 I hope we won’t have to close the factory. 3 The staff will definitely support the decision. 4 Do you think the strike will be successful? 5 The oil shortage probably won’t start until 2015. 6 The world supply of water is unlikely to increase.
Exercise 2
2 3 4 5 6
likely to find a substitute for oil will probably notice the effects first are likely to rise dramatically definitely won’t last forever Hopefully, they’ll invest more money
Exercise 3
2 are 3 Hopefully 4 will 5 probably 6 likely
Language at work Exercise 1
Exercise 2
2 ’ll be 3 won’t feel 4 will exist 5 may/might lose 6 may/might not apply 7 won’t find
Unit 14 Working with words Exercise 1
2 h 3 b 6 a 7 e
Exercise 2
Working with words
Unit 12 2 f 3 h 6 c 7 b
2 When did she join One Step Fitness Club? 3 How long was she Assistant Manager at One Step Fitness Club? 4 How long has she been a manager? 5 Where did she work from 1998 to 2002? 6 How long has she been responsible for sales growth? 7 How long did she work at Sun Sports Clothing? 8 How long has she been in the sports and fitness industry?
Unit 13
isn’t, ’ll go ’ll complain, runs out continues, won’t hold won’t find, don’t give
Exercise 1
Exercise 2
2 We’ll finish the report today. 3 The manager may not / might not be in her office right now. 4 Your secretary may / might know when the meeting is. 5 I won’t get the job I applied for. 6 They may not / might not give us a pay rise this year. 7 He won’t go on any more business trips.
2 enough 5 plan 8 spend
4 d 8 g
5 c
3 save 4 time 6 schedule 7 allow 9 time 10 on time
Practice file answer key
Exercise 2
Business communication Exercise 1
2 e 3 i 7 h 8 j
4 c 5 f 9 d 10 g
6 b
Exercise 2
1 Oh dear. What’s the problem exactly? 2 Basically, I ordered fifty ducks but you sent me chickens. 3 I’m sorry. Would you agree to keep the chickens? 4 No I’m afraid that wouldn’t be acceptable. 5 Would it be too late if we sent the ducks today? 6 No, that would allow me to have them for the weekend. 7 OK I’ll send them today.
Language at work Exercise 1
2 3 4 5 6 7 8 9
didn’t know would you think about they would give found themselves they could start might they do could only read we would recommend
Exercise 2
1 2 3 4 5 6 7 8 9
had would, had were, would gave, might work would finish, worked Would, sent wouldn’t, didn’t pay might buy, earned would, didn’t get
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Unit 15
Unit 16
Working with words
Working with words
Exercise 1
Exercise 1
2 e 3 f 6 c 7 h
4 b 8 a
5 d
2 d 3 b 6 h 7 i
Exercise 2
2 3 4 5 6 7 8
Exercise 2
2 4 6 8 10 12
give feedback develop your skills step back set goals motivate achieve improve
2 3 4 5 6 7
motivate give them feedback develop my skills set the goals achieve improve my promotion prospects
Business communication Exercise 1
2 3 4 5 6 7 8 2 3 4 5 6 7 8
Exercise 2 2 ✓ 5 ✓ 8 must
2 3 4 5 6 7
At the moment Up to now last year Over the next year in my previous role recently
Exercise 2
3 Recently 6 At
4 from 7 future
2 3 4 5 6
Up to now Last year at the moment In the future Over the next week
Language at work Exercise 1
2 4 6 8
didn’t stop has launched signed is investing
3 5 7 9
found has made will take hopes
Exercise 2
Language at work 2 g shouldn’t 4 b could 6 c mustn’t
spent ambition jobs complete / finish path
Exercise 3
I’m sure there’s a solution. Have you thought I can’t do that. Why don’t That might be possible You could that’s a good idea
Exercise 1
3 5 7 9 11
Exercise 1
2 current 5 Up
see worry, a solution Right totally, fault talk, can’t thought, contacting, might take, idea
Exercise 2
concentrate give up challenge career strength weakness
5 f 9 c
Business communication
Exercise 3
4 e 8 a
3 e don’t think 5 a should 7 d must 3 could 6 ✓
2 3 4 5 6 7
Where shall we advertise Who is going to arrange When are we having How long has he known How much did they pay What time does the last person leave
4 mustn’t 7 should
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