BROCHURE - Official Toronto Blue Jays Website - MLB.com

SEASON TICKET HOLDER BROCHURE 2016

2016 TORONTO BLUE JAYS

SEASON TICKET HOLDER BROCHURE

TABLE OF CONTENTS MyBlueJaysTM is Back!....................................... 5 Account Management....................................... 9 Exclusive Events...................................................13 Benefits & Discounts.........................................17 Ticket Exchanges................................................25 Donating Tickets..................................................29 Seating Map & Pricing.................................... 30 2016 Regular Season Schedule................32 Contact Information..........................................35

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MYBLUEJAYS IS BACK FOR 2016! Your Season Tickets will be delivered to you on your MyBlueJays Card, and you can manage them online via MyBlueJays.

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Your MyBlueJays Card can be used to enter Rogers Centre™ for Blue Jays games, and to pay for Rogers Centre concessions and Jays Shop™ merchandise with stored eCash, all while earning you points towards unique rewards throughout the season! You can redeem your MyBlueJays points through Marketplace and Auctions for once-in-a-lifetime experiences, such as throwing out the ceremonial first pitch, or watching a game in a luxury suite with Blue Jays alumnus.

Accessing your tickets: All of your ticket management will be done by logging into MyBlueJays, and selecting “Manage My Tickets”. When you attend games, simply scan your MyBlueJays Card or your smartphone displaying your virtual card (accessed via MLB Ballpark App) at the gate to enter the stadium and enjoy the game. You will be issued a locator slip for each ticket bearing the applicable seat location and other information. • Points, points, points: We want you to have even more opportunities to earn points throughout the season. 2016 will offer new ways to earn! • You asked, we responded: Look for new experiences and items available in the MyBlueJays Marketplace and Auctions, based on your suggestions! •

Use your smartphone: Don’t forget that you can use the virtual version of your MyBlueJays Card on most smartphones in the same way you use the physical Card by logging in through MLB Ballpark App. This year, you’ll see even greater integration of the MyBlueJays home page on the mobile site.

You will receive a MyBlueJays brochure with your 2016 Season Ticket package outlining the ways you can earn points and the schedule of Auction and Marketplace items for 2016. For more information on the MyBlueJays program, as well as Frequently Asked Questions and Tutorials, please visit bluejays.com/mybluejays.

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ACCOUNT MANAGEMENT Season TIcket Holder Gate Entrance and Subscriber Services Window Making Changes to Your Account Reissuing Misplaced or Stolen Tickets Prohibited Uses of Tickets

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Season Ticket Holder entrance at Gate 6A and Subscriber Services Windows at Gate 7 box office • Gate 6A is a dedicated Season Ticket Holder entrance! This entrance is for Season Ticket Holders, Ticket Partners and their guests. To enter at this gate, you will need one of the following: ◆ MyBlueJays Card, or ◆ Virtual MyBlueJays Card on a smartphone, or ◆ Print-at-home ticket from the original season ticket subscription. • Windows 1, 2 and 3 of the Gate 7 box office at Rogers Centre are dedicated to subscriber services on game days from 90 minutes before the first pitch to the end of the 2nd inning. • Subscriber services windows can be used to purchase additional tickets, complete ticket exchanges, load eCash to your MyBlueJays Card and manage your account.


Account changes •

Please help us serve you better by remembering to update your account information with the correct contact name, mailing address, email address and phone numbers of the person designated to receive account information and tickets.

•

To make changes to your account, log into MyBlueJays, or contact your Account Executive, whose name appears on your season ticket renewal form or order confirmation form.

Reissue misplaced or stolen tickets • Tickets that are misplaced or stolen can be reissued by logging in to MyBlueJays and reprinting the tickets. • Once a ticket has been reissued, the original ticket becomes null and void.

Prohibited uses of tickets •

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No tickets may be used for advertising, promotion (including contests, giveaways and sweepstakes) or any other trade or commercial purposes without the prior written consent of the Toronto Blue Jays.

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EXCLUSIVE EVENTS As a Toronto Blue Jays Season Ticket Holder you will be invited to attend exclusive events throughout the year.

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STH FAN FESTIVAL

Expect a great day of fun and excitement for the entire family when Season Ticket Holders take over the stadium. Cheer on your Toronto Blue Jays while they’re on the road by watching an away game on the giant video board at Rogers Centre. Enjoy exciting activities like playing catch on the field, inflatables, face painting, games and giveaways. NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance there will be a limited number of spaces available and registration will be done on a first come first served basis. Attendees will be required to present their MyBlueJays Card to gain access to this event.

Event details subject to change without prior notice. Some conditions apply.

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STATE OF THE FRANCHISE

An exclusive opportunity for Season Ticket Holders to meet with senior members of the Toronto Blue Jays front office for a candid Q&A on the overall philosophy and direction of the organization.

STH PLAYER AUTOGRAPH NIGHT

PREGAME BATTING PRACTICE

Join us postgame on the field at Rogers Centre one night this season where Season Ticket Holders will have an exclusive opportunity to get autographs from Toronto Blue Jays players.

Get right down on the field to watch your Toronto Blue Jays take batting practice and prepare for the game from our designated Season Ticket Holder area. Season Ticket Holders will be able to register for one pregame batting practice visit during the 2016 season from a list of available dates.

NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance there will be a limited number of spaces available and registration will be done on a first come first served basis. Attendees will be required to present their MyBlueJays Card to gain access to this event.

NEW THIS YEAR: Registration will be conducted through MyBlueJays as a Marketplace item. To ensure the best experience possible for all those in attendance, there will be a limited number of spaces available for each available date and registration will be done on a first come first served basis.Event details subject to change without prior notice.

Event details subject to change without prior notice. Some conditions apply.

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BENEFITS & DISCOUNTS Scanning your MyBlueJays Card, or using your smartphone, when you enter the gate or buy concessions or merchandise will help you earn additional benefits.

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Access to Postseason • Season Ticket Holders are eligible to purchase Toronto Blue Jays Postseason tickets before the general public.

Jays Shop VIP discount • Your MyBlueJays Card will save you 20% off most regularly-priced Toronto Blue Jays and Major League Baseball merchandise at any Jays Shop location, including the Stadium Edition at Rogers Centre Gate 5, stadium kiosks, and the new flagship location at the Eaton Centre. Simply attend in person and present your MyBlueJays Card. You may be required to present photo identification. • The 20% merchandise discount is available on all regularly-priced Toronto Blue Jays and Major League Baseball merchandise at the listed locations with the exception of game-used/game-ready merchandise, custom cresting services, publications, gift cards, PAGE 20


admission tickets, shipping charges and surcharges. • The 20% merchandise discount cannot be combined with any other discounts or offers. • The 20% merchandise discount benefit is valid until the end of the final home game of the 2016 Toronto Blue Jays regular season on Thursday, September 29, 2016.

Storing and using eCash • Your MyBlueJays Card can be loaded with eCash up to a maximum dollar value of $2,000 CDN. You can load and reload eCash on your Card through your online MyBlueJays account or by visiting the Rogers Centre Gate 9 Box Office during regular hours of operation. •

eCash stored on your Card can be used to purchase, in person, any product at selected merchandise and concession kiosks inside Rogers Centre and at the Jays Shop locations inside Rogers Centre and at the Eaton Centre. You can return merchandise purchased using stored eCash by showing your receipt to the

place of purchase within 30 days. Your purchase can be exchanged only for merchandise of equal or greater value at the time of the return. Unfortunately, we are currently unable to accept returns for store credit.

•

eCash stored on your card can be used to purchase, in person, any of the food or beverage items available at selected Rogers Centre fixed food and beverage concession stands. For clarity, you cannot use the eCash stored on your card to pay for food or beverages at any Rogers Centre restaurant (e.g. Sightlines, Arriba, TD Comfort Clubhouse), mobile food and beverage vendors (carts and hawkers) or in Rogers Centre luxury suites.

• eCash stored on your card can be used in conjunction with cash, debit or credit card for the purchases specified above. • Any promotional eCash loaded on the card by the Toronto Blue Jays Baseball Club will expire at the end of the final home game of the 2016 Toronto Blue Jays regular season on Thursday, September 29, 2016. Any eCash loaded on the card by the Season Ticket Holder that remains unused at the conclusion of the 2016 Toronto Blue Jays season (i.e., including the 2016 Postseason, if applicable) will remain in your account.

• eCash stored on your card is not redeemable/ refundable for cash. • eCash stored on your card is not transferable. In order to use eCash, the cardholder may be required to present photo identification.

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Season Ticket Holder Wall Of Fame In recognition of your commitment to the team, see your name displayed all season long on the digital Wall of Fame, located on the 100 level concourse behind home plate, near aisle 123.

Preferred Acura Luxury Suite Rate Receive a preferred rate on a regular priced single Acura luxury suite for a corporate or personal event during a Toronto Blue Jays 2016 regular season game.

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TICKET EXCHANGES Ticket Exchanges (Before a Game is Played) Ticket Exchanges (After a Game is Played) Designated Ticket Partner Exchanges Donating Your Tickets

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• Only Season Ticket Holders and designated Ticket Partners can exchange tickets from their own account. Valid ID is required at the box office. • Exchanges not available until March 2016.

TICKET EXCHANGES AFTER A GAME IS PLAYED •

TICKET EXCHANGES BEFORE A GAME IS PLAYED •

Tickets from a 2016 Toronto Blue Jays full season ticket subscription can be exchanged in advance of the game on a ticket-for-ticket basis only for games scheduled to be played during the 2016 regular season.

•

Replacement tickets must be selected at the time the original tickets are returned to complete the exchange process. There will be no future ticket credits provided and no credit will be issued to the account.

• Maximum of 40 tickets can be exchanged per account per season. •

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Maximum of 4 tickets can be exchanged per account per season for Canada Day, New York Yankees and Boston Red Sox games and a maximum of 10 tickets can be exchanged per account for any other game.

• Exchanges are not available for the first 2016 home game. • Exchanges must be completed at least 24 hours prior to the date on the original ticket. •

Tickets can be exchanged by logging into MyBlueJays or at the subscriber services windows at the Gate 7 box office on game days or to the Gate 9 box office on non-game days.

•

The replacement ticket(s) will be issued for the 2016 Toronto Blue Jays regular season based on availability, in a seating area of equal or lesser value than the original ticket(s).

•

Only tickets from the Season Ticket Holder's 2016 full season ticket subscription can be exchanged. In other words, there are no exchanges for tickets acquired through a previous ticket exchange, from other subscription packages, from group sales, or as single game tickets.

If you are unable to exchange tickets from your 2016 full season ticket subscription in advance of the game, there are still opportunities to exchange them for your choice of three designated games played during the 2016 Toronto Blue Jays regular season:

◆ Wednesday, May 18 vs. Tampa Bay Rays ◆ Tuesday, June 21 vs. Arizona Diamondbacks ◆ Friday, August 26 vs. Minnesota Twins • Maximum of 20 tickets can be exchanged per account per season with a limit of 10 tickets per designated game. • Tickets can be exchanged by visiting the subscriber services windows at the Gate 7 box office on game days or to the Gate 9 box office on non-game days. •

The replacement ticket(s) will be issued for the 2016 Toronto Blue Jays regular season based on availability, in a seating area of equal or lesser value than the original ticket(s) and will be limited to the 200 Level Bases, Field Level Bases, 100 Level Outfield, 200 Level Outfield and 500 Level seating.

•

Only tickets from the Season Ticket Holder's 2016 full season ticket subscription can be exchanged. In other words, there are no exchanges for tickets acquired through a previous ticket exchange, from other subscription packages, from group sales, or as single game tickets.

• Only Season Ticket Holders and designated Ticket Partners can exchange tickets from their own account. Valid ID is required at the box office

DESIGNATED TICKET PARTNER EXCHANGES •

Designated Ticket Partners can perform ticket exchanges based on the above exchange policies, unless the Club is otherwise notified by the primary Season Ticket Holder to deactivate this privilege.

• Exchanges done by Designated Ticket Partners count towards the Season Ticket Holders exchange limits. • Designated Ticket Partners will have access to perform exchanges at the box office only and will not have access to exchange tickets online.

Once a ticket has been transferred out of the primary Season Ticket Holder account, that ticket can no longer be exchanged online and can only be exchanged at the box office, even if the ticket is transferred back to the Season Ticket Holder

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THE BLUE JAYS CARE ABOUT PUTTING KIDS UP FRONT!

How do fans donate their Blue Jays tickets? Tickets can be donated in one of 4 ways:

We are thrilled to announce that the Toronto Blue Jays, through Jays Care Foundation, have continued our partnership with KIDS UP FRONT to provide an outlet for Ticket Holders to donate tickets to children who otherwise would not have the opportunity to experience the excitement of a Blue Jays game this season!

2) Email: Email transfer your tickets to [email protected].

How are the tickets distributed? Kids Up Front Foundation Toronto is a charitable organization that provides access to arts, culture, sport and recreation for children who otherwise do not have the opportunity. Your donated tickets will be distributed to children and families from more than 200 participating charities and social service agencies in and around Toronto.

1) MyBlueJays: Log into MyBlueJays and select the "donate tickets to charity" action when managing your tickets.

3) Mail\Courier: • Kids Up Front Foundation Toronto • Corus Quay, 25 Dockside Drive • Toronto, ON M5A 0B5 4) Call: 416-479-6926. Tickets are accepted until noon on the day of an evening game, and 5 p.m. the day before an afternoon game (5 p.m. on Friday for weekend games). That said, the more notice the better! Will a tax receipt be provided for my ticket donation? Yes! If you purchased the tickets and can provide proof of purchase including the donor's name and mailing address then Kids Up Front can issue you a charitable tax receipt for the purchase price of the tickets. Why donate tickets to Kids Up Front? To provide children who otherwise wouldn't have an opportunity to experience the Toronto Blue Jays!

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FRONT STREET

GATE

539

■ FIELD LEVEL BASES

$3,564

■ 200 LEVEL BASES

$3,564

■ 100 LEVEL OUTFIELD

$2,430

■ 200 LEVEL OUTFIELD

$2,106

■ 500 LEVEL

$1,134

2

4

137

136

40

207

409

208

537

237

113D

236

130B

235

535 GATE

11

534 533 GATE

10

532

35 6 35 5 130A 35 4 234 353 129 352 3 5 1 233 128 35 0 349 3 4 8 232 3 47 127 346 5 231 5 47 34 4 34 474 3 3 34 2 47 230 2 7 34 1 4 1 34 229 47 0 0 4 47 9 3 46 8 46

531

530

GATE

9A

529

GATE

4

41 3

414

511

211

300 415 301 416 113C 302 417 303 418 212 304 419 305 420 113B 306 42 1 213 307 422 30 8 42 3 113A 3 0 9 42 4 3 10 214 3 11 4 25 4 26 114 3 12 4 27 215 3 1 3 4 2 8 115 314 4 29 315 4 3 0 216 3 1 6 431 317 116 4 32 318 217 3 1 433 9 32 43 218 32 0 4 3 4 32 1 4 5 36 3 2 219 3 23 4 37 43 24 8 4 220 4 4 39 0 GATE

512 513

GATE

5

514

515

126

117 125

228

528

527

227

226

526

118

119 124 123 122 121 120

225

525

224B

516

224A

GATE

6

517

223

222

221

518

6A

519

520

524B

524A

523

GATE

9

510

4 12

210

130C

536

4 11

209

130D

3

509

410

108

WHEELCHAIR ACCESS

GATE

508

408

238

12

507

6

4 07

107

135

4

206 106

2

506 40

NON-ALCOHOL SEATING AREA

GATE

03

205

1 44 2 44 3 5 32 44 4 6 44 32 7 445 32 446 328 4 47 329 48 4 33 0 449 331 450 3 32 451 45 2 45 3 454 455

†Ticket prices are per seat and include applicable taxes. Ticket prices do not include service, delivery or other similar charges. Seats are subject to availability at the time of purchase. The Toronto Blue Jays reserve the right to limit the availability of seats for sale in any section or price category.

204

103

105

45 7

$4,779

538

241

102

138

45 6

■ 200 LEVEL INFIELD

4 93 4 92 49 1 359 490 358 240 4 89 357 488 4 87 239 486

141

104

4 59 458

$4,779

242

140 139

46 46 7 33 46 6 9 5 46 33 4 463 3 8 37 4 62 336 4 61 460 335

■ FIELD LEVEL INFIELD

5

TV

$4,860 BLUE JAYS WAY

■ PREMIUM DUGOUT

243

540

13

GATE

244

7

6

101

142

SIMCOE STREET

$5,670

49

505

494

GATE

$18,630

49

49

541

FULL SEASON PRICE†

■ TD COMFORT ZONE

542

14

1

543 8

■ IN THE ACTION

15

49

STADIUM SECTION

GATE

N

GATE

504

40

SEATING MAP AND PRICING

544

GATE

522

521

GATE

7

8

BREMNER BOULEVARD PAGE 30

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APRIL SUN

MON

TUE

WED

MAY THU

FRI 1

2016 REGULAR SEASON SCHEDULE PREMIUM

REGULAR

3

4

5

6

4:05PM

7:10PM

7:10PM

1:10PM

TB 10

BOS

11

TB

TB

MON

TUE

WED

FRI

SAT

SUN

7

1

1:10PM

7:07PM

7:07PM

7:07PM

7:07PM

7:07PM

1:07PM

7:07PM

13

14

5

6

7

8

9

8:05PM

8:05PM

TEX

TEX

TEX

9

8

9

7:07PM

1:07PM

1:07PM

10:15PM 10:15PM 3:45PM

LAD SF

10

11

SF

SF

TEX 12

LAD LAD TEX

TEX

NYY 1:35PM

7:08PM

7:08PM

1:08PM

7:07PM

7:07PM

1:07PM

15

16

17

18

19

20

21

12

13

14

15

16

17

18

3:05PM

7:07PM

7:07PM

7:07PM

12:37PM 7:05PM

7:05PM

7:05PM

7:05PM

24

25

8:10PM

2:10PM

TEX

TB

TB

TB

MIN MIN MIN

BAL PHI

TBD 23

22

1:35PM

TBD

7:05PM

7:05PM

7:05PM

7:07PM

1:07PM

2:10PM

24

25

26

27

28

29

30

29

30

31

26

1:07PM

7:07PM

7:07PM

7:07PM

7:10PM

TBD

1:07PM

7:07PM

7:07PM

2:10PM

BOS BOS BAL BAL BAL OAK OAK CHI

CHI

TB

TB

MIN

23

8:10PM

8:10PM

TBD

1:07PM

7:07PM

24

25

26

27

28

19

20

7:05PM

7:05PM

TBD

7:07PM

1:07PM

1:35PM

NYY NYY NYY BOS BOS

BOS NYY NYY

JULY MON

TUE

WED

THU

FRI

SAT

SUN

MON

TUE

WED

6

7

7:07PM

1:07PM

1:10PM

TBD

7:05PM

7:05PM

19

20

11

12

13

14

7:10PM

7:10PM

1:07PM

7:07PM

7:07PM

12:37PM 10:05PM 10:05PM 9:05PM

7:07PM

7:07PM

7:07PM

OAK OAK

10:05PM 4:05PM

12:37PM

SAT

5

2:15PM

7:07PM

FRI

4

16

7:07PM

THU

13

1:07PM

SD

WED

12

15

SD

TUE

11

7:07PM

SD

MON

7:15PM

DET DET DET

28

SUN

8:15PM

14

27

SAT

8:10PM

7:07PM

3:40PM

FRI

8:10PM

7:07PM

26

THU

8:10PM

7:07PM

9:40PM

7:07PM

8:10PM

7:07PM

25

8:40PM 8:40PM

SEPTEMBER/OCTOBER

HOU HOU HOU HOU KC

1:07PM

24 SEA 1:07PM 31 BAL 1:07PM

3:10PM

COL COL COL CLE

1:07PM

CLE

10

21

30

1:07PM

9

ARI

29

CHI

6

8

20

28

CHI

5

7

19

4:07PM

ARI

4

9

ARI

7:07PM

ARI

23

3

8

1:07PM

22

BAL BAL

2

7

ALL-STAR BREAK

21

PHI

1

6

13

PHI

2

5

12

PHI

1

4

KC

27

CHI

3

KC

BAL

AUGUST CLE

4:05PM

11

16

22

18

TBD

10

15

7:10PM

OAK

7:10PM

BOS BOS

14

21

17

SAT 4

13

7:07PM

11

FRI 3

12

20

10

2

BOS DET DET DET BAL BAL BAL

7:07PM

KC

THU

6

19

CLE

WED

5

7:07PM

SUN

TUE

4

18

OAK CHI

MON

3

8

BOS BOS

THU

2

17

DET

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SUN 1

TB

NYY NYY NYY BOS BOS

1:07PM

AWAY

All times are Eastern (Toronto) time. Times, opponents and dates are subject to change. Schedule as of September 8, 2015

TB

7

SAT 2

JUNE

KC

TB

TB

TB

TB

NYY NYY NYY

16

17

1:07PM

7:05PM

7:05PM

1:05PM

22

23

24

25

26

27

18

19

7:07PM

7:07PM

1:07PM

3:35PM

10:10PM 10:10PM 3:40PM

25 NY Y 1:07PM 2 BOS 1:35PM

26

27

28

29

7:07PM

7:07PM

7:07PM

7:07PM

23

21

7:07PM

1:07PM

1:10PM

7:07PM

7:07PM

29

30

28

29

30

31

7:07

1:07

1:07PM

7:05PM

7:05PM

7:05PM

BAL BAL

HOU HOU

8

15

22

SEA SEA

KC

14

HOU NYY NYY NYY CLE

18

1

CLE

CLE

LAA LAA LAA MIN MIN

MIN BAL BAL BAL

BOS TB

TB 20

TB 21

LAA SEA SEA SEA

15

2

3

7:10PM

TBD

TB

TB

9

10

7:07PM

TBD

16

17

BOS BOS

LAA LAA LAA 22

23

24

7:07PM

TBD

30

1

7:10PM

TBD

NYY NYY

NYY BAL BAL BAL BOS BOS

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CONTACT US SEASON TICKET SERVICES DEPARTMENT ERIK BOBSON MANAGER 416.341.1196 [email protected] JONATHAN BAGNELL ACCOUNT EXECUTIVE 416.341.1329 [email protected] KRISTOPHER ERICKSON ACCOUNT EXECUTIVE 416.341.1334 [email protected] ADAM HAGERMAN ACCOUNT EXECUTIVE 416.341.1206 [email protected] GENERAL INQUIRIES 416.341.1280 www.bluejays.com/seasontickets MYBLUEJAYS INQUIRIES [email protected]

MAILING INFORMATION TORONTO BLUE JAYS BASEBALL CLUB One Blue Jays Way, Ste 3200 Toronto, ON M5V 1J1

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™TORONTO BLUE JAYS, JAYS SHOP, MYBLUEJAYS and all related marks and designs are trademarks and/or copyright of Rogers Blue Jays Baseball Partnership. ©2015

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BROCHURE - Official Toronto Blue Jays Website - MLB.com

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