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Needs Analysis 1 NEEDS ANALYSIS What Is Needs Analysis/Assessment? • According to McKillip (1987), "Needs are value judgments: that a target group has problems
Specialist Homelessness Services Initial Assessment form The Initial Assessment records the person’s identified needs and the actions required to respond to these needs. The question guide will assist practitioners to seek responses that identify the safety, accommodation and support needs of the presenting person. The act section will assist practitioners to capture the best response for the person, based on their needs. This form also includes an attachment that can be used to capture information for each accompanying person (child). The notes page should be used to record additional information.
Question guide
Client
Administration
Safety
Accommodation
Support
Restrictions
The client section captures the person’s demographic information and contact details.
Client
Administration
Safety
Accommodation
Support
Restrictions
The administration section of the initial assessment seeks to establish who is seeking assistance, the location, date and the details of a third party providing information on behalf of the client.
Client
Administration
Safety
Accommodation
Support
Restrictions
The practitioner must seek to establish the immediate risks to the presenting person and the risks they pose to others. The practitioner must create an actionable response plan.
Client
Administration
Safety
Accommodation
Support
Restrictions
Through a series of open-ended questions, the practitioner must seek to establish: • how the person became homeless (or at risk) • the specific vulnerabilities of the person in relation to their current accommodation / living arrangements • the underlying causes of the current situation • what the presenting person wants to happen next • what immediate action needs to be taken
Client
Administration
Safety
Accommodation
Support
Restrictions
Through a series of open-ended questions the practitioner must seek to establish : • • • • • • • •
what issues may require further investigation how the presenting person understands their needs what the presenting person wants to happen next how best to meet their identified needs how the person’s accommodation needs relate to their support needs the specific issues that require support /referral the person’s current capacity to cope (support network, financial independence) what immediate action needs to be taken
Client
Administration
Safety
Accommodation
Support
Restrictions
The practitioner must establish any locational restrictions. This may be due to safety issues, or legal matters such as an AVO or bail conditions. The presenting person may also state the areas in which they prefer to be located such as near schools or networks.
Response
Outcome
The response section of the initial assessment seeks to capture the main decisions that inform the best initial response.
Response
Outcome
The outcome section of the initial assessment captures the primary response type and the additional or alternative services to which the presenting person is best matched.
Specialist Homelessness Services – Initial assessment | May 2015
2
Client profile Given name
Mobile phone
Middle name
Home phone
Family name
Email
Sex
Male
Female
Current address
Date of birth dd
mm
yyyy
year estimated Identifies as Aboriginal Torres Strait Islander both neither Country of birth
Language at home
Culturally and Linguistically Diverse Comments
Specialist Homelessness Services – Initial assessment | May 2015
3
Identify Administration
Safety
Assessment method In person
Accommodation
Support
Restrictions
Source Person
Telephone
Third party
Teletypewriter
Person & third party
If in person, what location Outreach
Type of third party
(select from list)
Other
SHS interview room Date assistance requested
dd
mm
Details
yyyy
Date of assessment
dd
mm
yyyy
Expiry date
dd
mm
yyyy
Who is looking for assistance Person only Person and another / others Person with one child Person with two or more children Spouse / partner Other Details
Specialist Homelessness Services – Initial assessment | May 2015
4
Administration
Safety
Accommodation
Immediate safety concerns Yes No
Support
Restrictions
Urgent safety issues that require immediate intervention Yes No
Risks to the person (& accompanying persons)
Details
Domestic or family violence Threats, violence or harassment Suicidal thoughts/self harm Physical health Mental health Unaccompanied under 16 year old Risk to accompanying children Parental Responsibility of the Minister Other
Response required to address immediate safety concerns
Details
Risks the person (& accompanying persons) pose to others Domestic or family violence Threats, violence or harassment Physical health Mental health Risks to children and/or young people Other Details In an emergency call 000 Children at Risk of Significant Harm www.keepthemsafe.nsw.gov.au/home Family and Domestic Violence www.domesticviolence.nsw.gov.au/services
Specialist Homelessness Services – Initial assessment | May 2015
5
Administration
Safety
Accommodation
Person’s current accommodation Private: house / town house / flat Social housing: Public housing / Community Housing / Aboriginal Community Housing / Aboriginal Housing Office
Caravan
Tenancy ending / eviction Lease ending / ended Eviction notice Warrant of possession Notice of termination / tenancy at risk Financial challenges Can’t pay rent / rent unaffordable
Tent
Experiencing mortgage stress (homeowner)
Cabin Boat Improvised building / dwelling
Property issues Substandard / in need of repairs / dangerous / unhealthy
No dwelling / street / park / in the open Motor vehicle
Does not have essential facilities (e.g. no water / electricity / bathroom / kitchen)
Boarding / rooming house Emergency accommodation
Aggravates a severe or ongoing medical condition/disability
Hotel / motel / bed & breakfast Hospital (excluding psychiatric) Psychiatric hospital / unit
Institutional exit Official exit
Disability support Rehabilitation Adult correctional facility
Restrictions
Primary reason current accommodation no longer viable / appropriate / safe
Couch surfing Young people care arrangements / Out of Home Care
Support
Unofficial exit Family & domestic issues Family & domestic violence
Youth / juvenile justice correctional centre
Family or relationship breakdown Accommodation severely overcrowded
Boarding school / residential college Aged care facility
Accommodation does not allow immediate family members to live together
Immigration detention centre Other
A member of the household is leaving care or custodial setting
Further details
Other Details
Specialist Homelessness Services – Initial assessment | May 2015
6
Administration
Safety
Accommodation
Person has somewhere safe to stay tonight Yes
Support
Restrictions
History of homelessness No Yes
No
Details of history and frequency
Person can stay safely within their current living arrangements for: Tonight only A few more nights after tonight Approximately one week Approximately two weeks Approximately one month Other (not appropriate in the long term) Cannot stay safely within their current living arrangements Date person must leave the current accommodation
dd
mm
yyyy
Current homelessness status At risk of homelessness Homeless Is not homeless or at risk History of current homelessness Less than 1 week ago
History of Temporary Accommodation (TA)
1 week, to 1 month ago
No
More than 1 month, to 6 months ago
Yes
More than 6 months, to 1 year ago
Number of TA days in last 12 months
More than 1 year, to 5 years ago More than 5 years ago Don’t know
T Number
Specialist Homelessness Services – Initial assessment | May 2015
7
Administration
Safety
Accommodation
Housing history
Restrictions
Person has applied for Social Housing
Private rental
No
Owned (mortgage)
Yes
Social housing (Public housing / Community Housing / Aboriginal Community Housing / Aboriginal Housing Office)
Public housing Community Housing Aboriginal Community Housing Aboriginal Housing Office
Parent / carer / relative’s / friend’s house Summary of rent/mortgage history
Support
On NSW housing register Date applied dd
mm
yyyy
Details
Specialist Homelessness Services – Initial assessment | May 2015
8
Administration
Safety
Accommodation
Current Residency Status Australian citizen Permanent resident
Support
Restrictions
Support received from another agency Name of organisation
Sponsored migrant New Zealand Special Category Visa (Protected) New Zealand Special Category Visa (Unprotected)
Name
Telephone
Refugee/Humanitarian program Asylum seeker
Email
Other (specify) Details
Third party consent must be completed if information is required from another agency. Details
Identification No Yes Centrelink Birth Certificate Medicare Card Passport Visa/Migration papers Driver’s Licence Other (Specify) Details
Specialist Homelessness Services – Initial assessment | May 2015
9
Administration
Safety
Accommodation
Support
Restrictions
Identified issues Challenging behaviours
Legal
Child Protection
Literacy
Counselling / support
Living skills
Cultural / religious
Medical / general health
Disability
Mental health
Domestic & family violence
Non family violence
Drug and alcohol
Parenting / caring
Education
Personal safety & wellbeing
Employment
Psychological trauma
Finances & money management
Relationship breakdown
Food / meals
Sexual health
Gender identity
Tenancy support
General health / wellbeing / self care Identity papers
Transition from care Transition from custody
Income support / government allowance
Other
Provide further details of issues identified
Specialist Homelessness Services – Initial assessment | May 2015
10
Administration
Safety
Accommodation
Currently enrolled in education
Support
Restrictions
Approximate income per fortnight
Yes Part time Full time
Income next due
No Details
dd
mm
yyyy
Approximate debt payments per fortnight (exclude living expenses) Currently employed Yes Part time Full time
Further financial information (e.g. variability, duration, reasons)
No Details
Main Source of Income No income Employee income/salary Casual/intermittent work Self employed Super/self-funded Business income Government/Centrelink payment or allowance Not sure Newstart Parenting payment Disability pension Youth allowance Age pension
Person’s support needs are appropriate to a SHS response Yes No Details
Austudy/Abstudy Carer allowance or payment Sickness allowance Family Tax Benefit A Family Tax Benefit B Specialist Homelessness Services – Initial assessment | May 2015
11
Administration
Safety
Accommodation
Locations to consider when looking for vacancies
Support
Restrictions
Presenting people can be separated No Yes Details of arrangements
Locational restrictions relating to where the person can be placed Bail or parole conditions Legal or AVO requirements Domestic and family violence Other (specify) Specify
Persons can be separated from their pets No Details of service/s from which the person has been excluded
Yes Details of arrangements
Specialist Homelessness Services – Initial assessment | May 2015
12
Act Response
Outcome
SHS Outcome If a person is safe within their current living arrangements, could a preventative response address their accommodation / support needs? Yes > the person may be suitable for a Prevention and Early Intervention response. (End) No > continue to the next question Is the person able to settle quickly back with family & friends or have the capacity & willingness to manage a tenancy / live independently with low level support? Yes > the person may be suitable for a Rapid Rehousing response. (End) No > continue to the next question Could the person’s high and complex needs only be met by an intensive response? Yes > the person may be suitable for an Intensive Response For Clients With Complex Needs. (End) No > the person may be suitable for a Crisis And Transitional Response. (End) Additional comments (reasons for suitability)
Specialist Homelessness Services – Initial assessment | May 2015
13
Response
Outcome
Primary recommended outcome
Details
SHS: Prevention & Early Intervention SHS: Rapid Rehousing SHS: Crisis & Transitional SHS: Intensive Responses for Clients with Complex Needs Non-SHS response Information Only Alternative or additional non-SHS responses
Key issues that should be noted in an immediate response
Aboriginal Medical Service Aged care service Ambulance Brokerage Centrelink Child Protection Agency Court Advocacy Disability Support Service Drug & Alcohol Service DV Line Education enrolment/support
Other issues that the caseworker may need to investigate further
Emergency Crisis Line Employment agency/support Family & child support service Family/friends It Stops Here Safer Pathway (Domestic and family violence) Legal service Medical service Mental health service Other agency (government / nongovernment) Out of Home Care provider Police Refugee or asylum seeker service
Assessment status Complete Incomplete Safety concerns
Social Housing Provider (for housing assistance)
Client provided insufficient information
Temporary accommodation provider (Link2home or local office) Other
Client abandoned assessment (End)
Specialist Homelessness Services – Initial assessment | May 2015
14
NOTES
Specialist Homelessness Services – Initial assessment | May 2015
15
Accompanying person attachment (child) Given name
Mobile phone
Middle name
Home phone
Family name
Email
Sex
Male
Female
Current address
Date of birth dd
mm
yyyy
year estimated Identifies as Aboriginal Torres Strait Islander both neither Country of birth
Language at home
Relationship to presenting person
Culturally and Linguistically Diverse Comments
Specialist Homelessness Services – Initial assessment | May 2015
16
Accompanying person attachment (child) Current Residency Status Australian citizen Permanent resident Sponsored migrant
Currently enrolled in education No Yes Part time
New Zealand Special Category Visa (Protected) New Zealand Special Category Visa (Unprotected)
Full time Details
Refugee/humanitarian program Asylum seeker Other (specify) Details
Currently employed Identification
No Yes
No
Part time
Yes
Full time
Birth certificate Medicare card
Details
Passport Visa/migration papers Other (specify) Details
Specialist Homelessness Services – Initial assessment | May 2015
17
Accompanying person attachment (child) Identified Issues Challenging behaviours
Legal
Child Protection
Literacy
Counselling / support
Living skills
Cultural / religious
Medical / general health
Disability
Mental health
Domestic & family violence
Non family violence
Drug and Alcohol
Parenting / caring
Education
Personal safety & wellbeing
Employment
Psychological trauma
Finances & money management
Relationship breakdown
Food / meals
Sexual health
Gender identity
Transition from care
General health / wellbeing / self care
Transition from custody
Identity papers
Other
Income support / government allowance
3374 FACS 060315
Provide further details of issues identified
Specialist Homelessness Services – Initial assessment | May 2015
