How to Build a Million Dollar Medical Transportation Company

How to Build a Million Dollar Medical Transportation Company ... How to Build a Million Dollar Medical Transportation Company ... General Employee Han...

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How to Build a Million Dollar Medical Transportation Company TABLE of CONTENT

Introduction

5

From Independent Operator to Something BIG!

6

The Ride-Share Program Frenzy

7

Building a Job versus Building a Business

8

Conceptual Context of this Material

9

Research & Development

11

Deregulation of Operating Authorities

15

What is the Need for Operating Authorities

17

Learn from My Mistakes

20

The Department of Health

22

Registering with the Department of Health/Broker

33

Medicaid Contact Info in Your State

42

Operating Authorities

60

Registering with Operating Authorities

63

The Department of Motor Vehicles

71

Defining Your Business Model

76

Important Logistical Concerns

77

Residential Clientele

78

Medicaid Clients

81

Facility Clients

84

Establishing Your Rates

87

Important Action Items

91

Vehicles & Equipment

94

Vehicles

95

Used Vehicles

95

Purchasing New Vehicles

100

Communication Devices

103

Wheelchairs, Stretchers, & Accessories

107

© All Rights Reserved

Edition XVIII

How to Build a Million Dollar Medical Transportation Company Maintenance

110

Vehicle Maintenance

111

Preventative Maintenance

113

The Nuts & Bolts of Your Maintenance Program

118

Long-Term Maintenance

122

Wheelchairs, Stretchers, & Accessories

123

Communication Devices

126

Communication & Dispatch

128

Dispatching Made Easy

129

Manual Dispatching Method

132

Dispatching Policies & Procedures

139

Managing Your Trip Ticks

143

Creating a Daily Schedule

149

Computerized Dispatching

155

Evening and After-Hours Operation

156

Managing Your After-Hours Business

159

Serving “On-Call”

163

After-Hour Policies & Procedures

168

Accountability, Accountability, Accountability!

171

Incident / Accident Reports

174

Damage Reports

176

Checking Out and Checking In Policies & Procedures

178

Training & Preparing Your Team for Success

180

Developing Systems & Processes

181

Hire Hard

184

Training Your Personnel

187

General Employee Handbook

189

Company Employee Handbook

190

Driver Manual & Instructions

220

Office and Dispatch Management Procedures

253

© All Rights Reserved

Edition XVIII

How to Build a Million Dollar Medical Transportation Company Company Daily Journal

255

Keeping Track of the Time Clock

258

Accounting

260

Invoicing and Statistics Policies & Procedures

261

Processing Payroll Records

273

Accounts Receivables & Accounts Payable

275

Keeping the Books 101

277

Additional Operational Suggestions

298

Establishing a Fuel Account

298

Company Uniforms

300

Forming Your Company

302

Legal Structures

303

Learn Advantages of Incorporating

305

Establishing an Effective Culture

310

Attitude

311

Teamwork

312

Accountability

313

Communication

314

Responsiveness

315

Appearance

316

Confidentiality

317

Ownership

318

Additional Products & Resources

319

Final Thoughts

321

© All Rights Reserved

Edition XVIII