MANAGEMENT ANALYST – GS-0343 THOMAS S. ADANTE 1138 Point Loma Way Antioch, CA 94531 Contact phone: 925 818-9902 Contact email:
[email protected] US Citizen; Yes Veteran’s Preference: 10 points, 30 percent compensable, US Navy, 08/1997 to 10/2007 Highest Previous Grade: N/A Security Clearance: Secret (Inactive) PROFESSIONAL PROFILE Experienced, multi-faceted professional with demonstrated expertise in analyzing and solving problems in a variety of human resources settings. Master’s in Human Resources; Journeyman Counselor through US Department of Labor. Proven interpersonal skills with diverse customers; dedicated to providing outstanding customer service and follow through. Organized, detailed oriented and thorough, with demonstrated ability to manage and track projects and meet deadlines. Outstanding oral communication skills; mature work ethic. Skilled in use of Microsoft Office Suite. Polished, professional presentation. RECENT PROFESSIONAL HISTORY 02/2008 to present, ASSISTANT STORE MANAGER, Blockbuster, Inc., 2239 Bay Way, Brentwood, CA 94513, 25 hours per week, $16 per hour, Marcia Mason, 925 634-9022, may contact. PLAN AND MANAGE the efficient operation of busy store with annual revenues in excess of $2.5 million. Identify and analyze store’s long and short term needs and develop detailed plans to address identified requirements. Implement plans, track progress and make midcourse adjustments as required to taken changing conditions into account. RECEIVE AND VERIFY INVENTORY STOCK, unit of issue, item description, quality, quantity, condition and receipt of all inventory. Monitor sales trends; implement procedures for reorder of low items to maintain continuous flow of inventory and related merchandise without overstocking. DIRECTLY SUPERVISE 5 EMPLOYEES; set short and long-term priorities. Plan and organize work; coordinated schedules to ensure maximum coverage. Monitor work in progress; troubleshoot customer service issues, schedules and quality concerns. Interview applicants; make hiring recommendations. Monitor performance, provide performance feedback, make disciplinary recommendations.
PREPARE A WIDE VARIETY OF SALES AND OTHER REPORTS, correspondence and other written materials. Analyze and evaluate workload and staffing requirements; sales figures and related information; prepare narrative and graphic reports to document results and make recommendations to improve efficiency. DEMONSTRATE OUTSTANDING CUSTOMER SERVICE to a broad range of internal and external customers, at all levels of understanding. All interactions are professional, courteous and tactful, despite occasional provocation by customers and others. Provide timely, accurate service; ensure all guidance is detailed and thorough. PLAN AND ORGANIZE WORK; set priorities to ensure optimal performance and results. Monitor work to ensure all project deadlines are met; appropriately identify potential problems and resolve. PROMOTE TEAM APPROACH to problem solving. Share plans and information and seek input from internal and external stakeholders including customers and colleagues. Work to build consensus to ensure optimal efficiency and effectiveness, as well as technical compliance with store and company policies and procedures. 08/1997 to 10/2007, RECRUITER/HOSPITAL CORPSMAN/HUMAN RESOURCES/TRAINER, E-7, US Navy, various locations, 40+ hours per week, various supervisors, may contact. KEY ROLE in developing and exceeding annual recruitment goals of new recruits for the Recruitment Center. Researched, analyzed and defined recruitment strategies using area surveys, statistics, market trends and area demographics to fulfill operational commitments. Developed proactive interviewing approach that resulted in the selection of outstanding candidates for the US Navy. PREPARED A WIDE RANGE OF ADMINISTRATIVE REPORTS to document progress in meeting goals. Utilized Word and Excel to prepare and analyze data for reports. Identified and analyzed recruiting and related trends as well as anomalies in data. Ensured all report deadlines were met. DEVELOPED, PLANNED AND IMPLEMENTED EFFECTIVE CAMPAIGNS in order to generate interest in US Navy opportunities. Developed collaborative relationships with local colleges and high schools and implemented other public relations programs in order to increase awareness of US Navy careers and diversify applicant pool. Conducted hundreds of recruitment presentations to groups of up to 230+ potential applicants and other interested parties. ENGAGED IN EFFECTIVE ORAL AND WRITTEN COMMUNICATIONS IN A VARIETY OF CAPACITIES: Prepared a wide range of written documents including emails, marketing materials, strategy reports, security reports, internal policies and performance evaluations, management reports for submission to headquarters and other command staff. Utilized Word, Excel, PowerPoint and DOD proprietary software to prepare a
variety of numerical and narrative documents for both internal and external customers. Prepared and delivered presentations, analyses and recommendations on findings to a wide range of interested parties, from potential recruits to senior command staff. Made persuasive presentations to instill confidence in recruits for US Navy career opportunities. Discussed assignments, coach and provide both positive and negative feedback to team members and deliver performance evaluations. Developed and maintained collaborative relationships with law enforcement agencies, community groups, educators and other local officials. Demonstrated tact and diplomacy on all occasions, even under stressful conditions. PERSONALLY RECRUITED, SCREENED AND INTERVIEWED candidates for the US Navy in order to determine their mental, moral and physical fitness for military service. Gathered and reviewed information for accuracy and suitability. Prepared and submitted applicant recommendations, civil and medical requests to command headquarters for final approval. Prepared and maintained applicant files. ANALYZED AND EVALUATED a wide range of recruitment and personnel security policies, systems and programs to determine effectiveness and compliance with various federal laws and Department of Defense regulations. Developed detailed annual recruitment plans and strategies to meet recruitment goals. Identified problems and concerns requiring additional analysis; prepared specific, detailed recommendations for changing methods and practices in order to enhance operations. Presented and defended analyses and recommendations, both orally and in writing to senior military personnel. DEVELOPED, MODIFIED AND INTERPRETED Department of Defense and US Navy policy guidance in recruitment, personnel security and related operations. Reviewed, interpreted and provided advice and guidance on regulations related to recruitment, bonuses and opportunities, to command staff and potential recruits. Analyzed the impact of new or proposed policies on recruitment procedures, practices, and systems and prepared both written and oral briefings to share analyses. PREPARED AND PRESENTED TRAINING PROGRAMS for new recruits and other personnel. Presented detailed information about military benefit programs; responded to questions, helped new recruits complete forms and provided authoritative advice about eligibility, benefit entitlements, claims and similar information. Ensured all training was appropriate for the level of understanding of the audience. Used PowerPoint and other training materials. Examples of programs taught included orientation for 25-30 new recruits each quarter, as well as stress management, occupational health and safety and leadership. PREPARED AND PROCESSED PERSONNEL AND BENEFITS for US Navy personnel; maintained personnel files, consistent with regulations. Responded to a wide range of questions on pay and benefits, provided timely and accurate information. Verified information and processed identification cards for active duty members and dependents. Reviewed completed forms to ensure accuracy and completeness for timely processing and enrollment.
MANAGED AND COORDINATED HEATH SUPPORT AND PATIENT CARE for 500 soldiers and dependents; services provided included emergency care, medical maintenance, optical and dental support. Coordinated medical evacuations of active duty personnel to designated facilities; supervised urgent care clinic, ancillary services, ambulance dispatch and other related administrative and clinical matters. PROVIDED DIRECT, HANDS-ON MEDICAL CARE AND RECORDS MANAGEMENT as corpsman while on extended deployments. Also trained military personnel in first aid, safety, preventative medicine and hygiene. Tested for and reported communicable diseases such as hepatitis and tuberculosis. Administered mass immunization programs. Managed medical and dental records for more than 130 service members consistent with Department of Defense regulations and policies, ensuring 100 percent accuracy. PLANNED AND CONDUCTED TRICARE AND HEALTH BENEFITS information and advisory sessions to military dependents and DOD civilian employees. Reviewed and processed pay patient medical claims, ensuing completeness and accuracy. Coordinated and processed Medical Board review cases of active duty members on Limited Duty status. Ensured all medical information was complete and accurate; claims were properly documented and submitted timely. ANALYZED AND INTERPRETED COMPLEX FEDERAL, MILITARY AND MEDICAL REGULATIONS, policies and procedures including Occupational Health and Safety Administration (OSHA) regulations, human resources, procurement and related regulations; ensured compliance. Source of authoritative information for staff on these regulations. KEY ACCOMPLISHMENTS: Record of accomplishment; superior officer stated, “He greatly contributed to a team effort in setting a phenomenal recruiting production pace resulting in the attainment of 233% overall mission excellence and provided a motivational catalyst for their recruiting success.” On own initiative, designed and proposed the utilization of at least 5 new forms to enhance recruitment process. Recommended a customer service initiative for the human resources office that was adapted. Updated and revised Branch Medical Clinic Iwakuni’s administrative policies and instructions; stood duty as Clinic Chief-of-the-Day overseeing medical services that covered medical emergencies, medical appointments, and all administrative and clinical matters for Branch Medical Clinic Iwakuni. PROFESSIONAL TRAINING Basic Pre-Hospital Trauma Life Support Course, Hospital Trauma Life Support, 10/2001 The 7 Habits of Highly Effective People, 08/2000 Legal Clerk Course, 11/1999 Hospital Corpsman Basic, 02/1998 Field Medical Technique, 04/1998 End User Computing, 06/1998 Sales Supervisor’s Development Workshop, 12/1996 Formulating and Manualizing Personnel Policies and Procedures, 03/1993 Training the Trainers, 08/1990
Human Resources Management, 02/1989 CERTIFICATIONS Department of Labor/ USMAP – Completed Journeyman as Counselor (Professional/Kindred) June 2007 Emergency Medical Technician, Basic, 04/2003 LANGUAGES Tagalog/ Pilipino AWARDS AND RECOGNITION Navy Achievement Medals, 2007 (3), 2005, 2003 Letters of Commendation, 2007, 2006 (2), 2005 Citation, 2005 Letters of Appreciation, 2003, 1999 Good Conduct Medals (4) EDUCATION 2004, Graduate Certificate in Leadership and Management University of Maryland University College, Adelphi, MD, 84 semester hours, GPA 3.2 2002, Master of Science in Administration, Central Michigan University, Mt. Pleasant, MI, major: human resources, 67 semester hours, GPA 3.57 1983, Bachelor of Science, in Psychology, San Juan De Letran College, Manila Philippines, major: psychology, 128 semester hours, GPA 3.0
