Great Ways to Become a Better Health Care Consumer Take your FREE Better Health Works Personal Profile
The Better Health Works Personal Profile starts by asking you questions about yourself and the way you live. Based on the answers you provide, you’ll receive customized recommendations for your health situation. And to help you follow through on those recommendations, we provide you with the support you need to make positive health changes. For more information, go to capbluecross.com/BHW or call 866-802-4781 (TTY: 800-242-4816).
Call Nurse Line 24 hours a day, 7 days a week
When your doctor is out, Nurse Line is always in. Nurse Line is staffed by experienced Registered Nurses who provide information and support for any health-related concern, at no cost to you. Call 800-452-BLUE (TTY: 800-855-2880).
Get moving!
Living healthy 365 days a year means making healthy choices in every area of your life; that’s why you’ll enjoy Healthy Family FunSM with Blue365®, your online resource for living healthier. Search directly from our Web site for recreational activities, health consumer information, special offers, and discounts for Members only.
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Register at mycapbluecross.com Discover a world of health information. Become a wiser health care consumer.
Access to tools and information that can help you and your family lead a healthier life! Just register at mycapbluecross.com1 and start exploring. • • • • •
Take your free, confidential Better Health Works® Personal Profile 2 Access online programs designed to help you stay healthy Receive answers to your emailed questions through our SecureMail system Request a replacement ID card Check benefits and the eligibility status for yourself or a family member
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Access your Certificate of Coverage View your prescription drug history and benefits Check claim status and/or print an Explanation of Benefits statement Update your address and other personal information Convenient access anytime, day or night, to fit your schedule
Follow these five easy steps to set up your personal, secure account on mycapbluecross.com. You can find most of the information you need to register on your Member ID card.
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Step 5
Select “Member” from the list of customer types.
Read and accept the “Terms and Conditions of Use.”
Provide your contact and Member information.
Set up your user ID and password.
Confirm your account information. Print this screen for your records.
Congratulations! You’re registered. From here, you can click “continue” to log in using your new ID and password! After you register, you will receive a thank you letter in the mail. If you did not register for the mycapbluecross.com Web account which has been opened under your name, or if you have questions about the secure Member area of Capital BlueCross, please contact Customer Service at 1-866-802-4781 (TTY: 1-800-242-4816). mycapbluecross.com is a secure and confidential area of the Capital BlueCross Web site available to Members who are enrolled for coverage and have completed the online registration. Please have your ID card handy when you register.
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Not available to all Members.
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Health care benefit programs issued or administered by Capital BlueCross and/or its subsidiaries, Capital Advantage Insurance Company® and Keystone Health Plan® Central. Independent licensees of the Blue Cross and Blue Shield Association. Communications issued by Capital BlueCross in its capacity as administrator of programs and provider relations for all companies.
