Restaurant Laminate & Postings Footprint Guide Instructions: This is a guide to assist you with maintaining your compliance with Standard Operations Procedures as required by IHOP Corp and ACG, Texas. The postings described in this guide have detailed instructions to assist you with identifying the correct materials and placement in your restaurant. • Use approved Clear 8.5x11 Plexi-Document Holders for all items requiring “document holders”. Use 2 each for larger 8X14 postings (Obtain through our office supply vendor, Staples.) • Use only Velcro (Staples or Home Depot) for posting on tile, FRP, or Stainless “walls”. Attach keeping cloth side ON posting, plastic side ON wall. • Use Magnetic Tape (Staples) for posting on “galley” Refrigerators OR on Vent-aHoods for easy removal and cleaning.
An ACG, Texas, LP Management Training Program © 2012 ACG Texas, LP All Rights Reserved
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Host Station / Wait Area Operations: IHOP N Go Program Deep Cleaning – Host Keep in Binder in Host Stand drawer
(ACG Texas Intranet) Operations: IHOP Guest Wait List Seating Chart by Building Type Post wait list at host stand. Required and ONLY approved wait list. (As a pad or in a binder is acceptable) Post seating chart at host stand for seating rotation. (Data Source)
(email
[email protected] to acquire, (Not all building types available)
Marketing: LTO POP (Promotional POP Kit or ACG Marketing) Display each item as illustrated and remove items as directed. Post the Plan-o-gram in Host Stand Binder for reference until next promotional materials arrive.
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Marketing: E-club & IHOP Nights (Promotional POP Kit or ACG Marketing) Poster framed and mounted on wall.
E-club sign up pad with pen on clipboard, IHOP Night table tent, IHOP Nights Brochures, To-Go Menus, Gift Card Box for E Club signups and Gift Card POP Insert.
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Pass-bar Food Safety 01 5/06: No Eating or Drinking (Data Source) Post on both sides of the pass-bar
Food Safety 04 8/07: Proper Hand washing (Data Source) Post inside each towel dispenser in your Passbar.
Operations: Promotional Menu Item Reference Posters & Service Excellence Posters / Clock & Timer Post inside document holders above Expo windows. NEW 2012
Operations: Pass-bar Floor Chart (email
[email protected] to acquire. (Note, limited building types available)
Laminate & Posting Guide Rev. June 2012 5 Operations: Three Tenets of Guest Service Post On/Near Communication for general reference. (email
[email protected] to acquire) Operations: Service Guidelines – Server Post On/Near Communication for general reference. (email
[email protected] to acquire) Operations 101 5/06: LAST (Data Source) Post On/Near Communication for general reference. Operations: Server Side-work Assignments (Lamination not required) Post On/Near Communication for general reference. (email
[email protected] to acquire) Operations: Deep Cleaning – Servers Post On/Near Communication for general reference. (email
[email protected] to acquire)
Operations: Coffee Brewing Procedure #123 11/07 & ICED Coffee Procedures #132 6/09 (Data Source) Post near your coffee brewing stations for reference. Main Bev
Remote Operations #140 & #141 6/12: Hot & Cold Beverage SOP (Data Source) Post near Beverage Dispensers
NEW 2012
Laminate & Posting Guide Rev. June 2012 Operations #105 6/12: Table Set –up and Sugar Caddie Set-up (Data Source) Post near Drop Off and Refill Station
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NEW 2012
Dish Area Food Safety 01 5/06: No Eating or Drinking (Data Source) Post in Dish area away from direct water/moisture contact.
Food Safety 04 8/07: Proper Hand washing (Data Source) Post inside each towel dispenser in the dish area
Operations: 3 Compartment Sink Set-up #103 5/06 & Glassware Handling #131 6/10 (Data Source) Post over 3 compartment sink Post in Common Area where glasses are stored.
Operations: Combo – Maintenance & Deep Cleaning Post in BOH in common Combo area. Cluster together (email
[email protected] to acquire)
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Galley Food Safety #01 5/06: No Eating or Drinking (Data Source) Food Safety #02 6/10: Critical Temperatures (Data Source) Food Safety #06 5/06: Product Labeling (Data Source) Galley Utensil List #111 6/12 (Data Source) Hash Brown & Bacon Chart #107 8/08 (Data Source) Batter Shelf Life #106 8/08 (Data Source) Plating Rules #133 6/12 (Data Source) T-Bone Steak Doneness #108 6/10 (Data Source) Cluster on wall, far end of Galley, visible from Galley Entrance
Proper Hand washing 04 8/07 (Data Source) Post inside every paper towel dispenser in the galley.
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Operations: Burger Builds, Plating Guides #134 6/12 (Data Source) Post one by each Sandwich Station Table
Operations: Sandwich Build Guide #138 6/12 (Data Source) Post one by each Sandwich Station Table
NEW 2012
Operations: Take Two Combo Sandwich Build Guide #139 6/12 (Data Source)
NEW 2012
Operations: Simple & Fit Omelette Build – Plating Guide #137 6/12 (Data Source)
NEW 2012
Laminate & Posting Guide Rev. June 2012 9 Operations: Omelette Build – Plating Guide #136 6/12 (Data Source)
NEW 2012
Operations: Waffle Iron Procedure Guide #135 8/10 (Data Source) Post in each Galley near Waffle Irons
Operations: Fryer Oil Maintenance Guide #110 6/10 & Fry Item Cook Times #114 6/12 (Data Source) Post over Fryer Bank(s)
Operations: Promotional Menu Item Reference Posters Post in Galley on Refrigerated Doors OR Vent-a –Hoods in Document Holders.
Operations: ROSnet Daily Soft Inventory Post in Galley on Refrigerated Doors, inside a plastic document holder
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Prep Area Food Safety 01 5/06: No Eating or Drinking (Data Source) Post in Prep area for reference. Food Safety 06 5/06: Product Labeling (Data Source) Post in prep area for reference. Food Safety 02 6/10: Critical Temperatures (Data Source) Post in Prep area for reference. Food Safety 05 5/06: Safe Procedures for Cooling Foods (Data Source) Post one in your Prep Area for reference. Operations #130 6/12: Shelf Life – Refrigerated, Prep, Frozen, Dry Storage (Data Source) Post in the Prep area near your Label Station
Food Safety 04: Proper Hand washing 04 8/07 (Data Source) Post inside each towel dispenser in the prep area.
Operations #124 11/7: Batter Shelf Life Buttermilk Recipe & Lumps Are Good! (Data Source) Post in Prep area for reference. Lumps Are Good should be posted ON the mixer.
Laminate & Posting Guide Rev. June 2012 Operations: Slicer Safety Posting (MANDATORY) (Data Source) Post Slicer Safety Rules sign near slicer in prep area.
Operations: Deep Cleaning – Cooks & Prep (email
[email protected] to acquire)
Operations: Walk-in & Freezer Hierarchy Walk-in & Freezer Defrost Time Schedules Walk-in Front to Back Order Post on your walk-in and freezer for OAR and R&M Vendor reference. (email
[email protected] to acquire)
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Back of House / Human Resources Each of these laminates is required to be posted in your restaurant. Utilize the employee break area to post each of these laminates in plain view so everyone can see them. Note, these examples are the most current versions from our current vendor. Your actual postings may not look exactly like these. Make sure your version of these posters has the same content as identified in these examples.
Human Resources: Federal Labor Law Poster and Minimum Wage Update Stickers (English & Spanish) (Human Resources – ACG Texas)
Human Resources: State Labor Law Poster & Military Family Leave (Human Resources – ACG Texas)
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Human Resources: (Human Resources – ACG Texas) The following posters should be posted in the BOH break area in clear view so anyone can easily read and reference them. (Not to be mounted using double sided tape) 1. 2. 3. 4. 5.
First Aid, Safety Fire Extinguishers Lifting, Slips, Trips, and Falls Blood-borne Pathogens CPR/Choking Techniques (1)
(2)
(3)
(4)
(5)
Laminate & Posting Guide Rev. June 2012 Human Resources: REACT Management Crisis Management Poster (Data Source) IHOP Support Center Contact Info. (Data Source) Food Allergens Poster 5/12 (Data Source) Post the IHOP Support Center Contact Information and REACT Poster in the team member break area for reference.
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NEW 2012
Human Resources: Harassment Free Work Policy & EEO Information Post in the employee break area for reference. (Human Resources – ACG Texas)
Human Resources: OSHA Compliance List Post on your Office Door and Update as needed. (Print monthly from you Safety Meeting Excel Workbook)
Laminate & Posting Guide Rev. June 2012 15 Human Resources: Mission Statement Laminate and Pour It On Board Human Resources: Micros Team Member Schedules (2 Weeks Posted) Post near Office Door (Human Resources – ACG Texas and Micros System) English
RECOGNITION: POUR IT ON BOARD
(Human Resources – ACG Texas)
OAR Cycle Questions & Answers (IHOP Connect or ACG Intranet Website) Post in Break Area or on designated Communication Board in English & Spanish.
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Human Resources: Emergency Exit Plan Emergency Utility Shut Off Locations Emergency Medical Facility Travel Directions Sample: Emergency Exit – Use Floor Chart Print Out
Sample Emergency Utility Cut Off – Schematic available from Facilities (most building types)
Sample: Nearest Emergency Medical Facility – Use Mapquest IHOP #0000
Local Hospital Name and Address
Human Resources: OSHA Material Safety Data Sheet Binder (Right-To-Know Information) & OSHA Safety Equipment Post in common BOH area available at all times for all employees.
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Manager’s Office Laminates: Accident Claim Procedures and Guidelines (Human Resources – ACG Texas)
Employee Handbook: (Human Resources – ACG Texas) English
Spanish
Postings: (Human Resources – ACG Texas) Who to Call List
ACG IHOP Directory
Emergency Phone List
ACG-IHOP Directory
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REQUIRED BINDERS & LOGS: MANAGER’S OFFICE (Some images represent generic covers to identity the content) (email
[email protected] to acquire) O.A.R. Binder
I-9 Binder
Time Card Adj.
Payroll Binder
ROSnet
Deposits
Micros 4X
Food Safety/Temp
ACG Texas Development Plan
Reference Materials: Promotional Menu Items & Marketing Implementation Plan-o-gram for MANAGERS:
(LTO POP Kit or ACG Marketing) IHOP Allergen Information Guide Post inside the office for Promotional Menu item implementations.
NEW 2012
Facilities
Laminate & Posting Guide Rev. June 2012 Reference & Training Materials: SOP Manuals (set of 6) (Data Source except for Specification & Regional Preferences) OPS 12/05
Cost Control 12/05
Approved Products (PDF only) 05/12
Equipment 2002
(ACG Texas Intra-Net Website)
Core Prep Recipes 07/11
Core Line Recipes 6/12
Regional Menu Items 05/12
NEW 2012 (ACG Texas Intra-Net Website) (IHOP Connect)
MANAGER’S OFFICE: TRAINING & L.M.I.H. MATERIALS: IHOP 101 Restaurant Training Program Materials (Data Source) DVD/CD Set
TRAINING TRACKING SHEET (ACG Texas Intra-Net Website)
On-Boarding (Data Source)
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Trainer and Learner Training Guides (Data Source)
Passport Test Book and Station Reference Booklets (Data Source)
Certified Trainer: Training Others Module and Certificate (ACG Texas Intra-Net Website) Training Others Training Verification Trainer Certificate
(Area Director creates this)
Employee/Training Files Includes IHOP 101 Learning Style Assessment, IHOP 101 Safety and Sanitation Test, IHOP 101 Passport
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SERVICE EXCELLENCE IMPLEMENTATION MATERIALS (Service Excellence Rollout Kit or IHOP Connect)
NEW 2012
Service Excellence DVD: Keep with all other Training DVD’s
Service Excellence Training Tracking: Post in OAR Binder with your IHOP 101 Tracking sheet.
Passports Take-a-ways for Servers, Hosts & Service Assistants: Learner & Trainer Guides Keep in your IHOP 101 Training Materials Box
Postings: Passbar: Post in designated areas. Table Release Standards By Drop & Refill Station
Food Runner Calls Above both Expo Stations
Check Down At Micros Station
