ICT Servicecentre SAP SOLUTION MANAGER AT A GLANCE •Solution Manager is mandatory, SAP contractually requires usage of this toolset •Business Case: RO...
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SAP Solution Manager Using SSM in SAP Implementation & Support
INTRODUCING HENNY
•SAP Overlay Consultant since 1997
•Board Member Netherlands SAP User Group & Member SUGEN
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SAP SYSTEM LANDSCAPE –EXAMPLE UM Development-D In Project Redesign Redesign (ERP (ERP 6.0 6.0 -- NW NW 7.01) 7.01) and?
related Identity Identity & & Access Access Management Management Facility Facility Management Management system system Syllabus+ Syllabus+
Non Non SAP SAP Transaction Transaction system system NetWeaver NetWeaver Tools Tools
d
October 2009
APPLICATION LIFECYCLE MANAGEMENT
EH&S EH&S (ERP 6.0 (ERP 6.0 -- NW NW 7.0) 7.0)
Quality Ass.-Q
Production-P
ERP ERP 6.0 6.0
ERP ERP 6.0 6.0
ERP ERP 6.0 6.0 -- Ehp4 Ehp4
NW NW 7.0 7.0 [CSO] [CSO]
NW NW 7.0 7.0 [CST] [CST]
NW NW 7.0 7.0 [CSP] [CSP]
ERP ERP 6.0 6.0
ERP ERP 6.0 6.0
NW NW 7.0 7.0 [CSU] [CSU]
NW NW 7.0 7.0 [CSV] [CSV]
CRM CRM 7.0 7.0
CRM CRM 7.0 7.0
CRM CRM 7.0 7.0
NW NW 7.0 7.0 [CRO] [CRO]
NW NW 7.0 7.0 [CRT] [CRT]
NW NW 7.0 7.0 [CRP] [CRP]
SRM SRM 4.0 4.0
SRM SRM 4.0 4.0
SRM SRM 4.0 4.0
WAS WAS 6.40 6.40 [SRO] [SRO]
WAS WAS 6.40 6.40 [SRT] [SRT]
WAS WAS 6.40 6.40 [SRP] [SRP]
BI BI 7.0 7.0
BI BI 7.0 7.0
BI BI 7.0 7.0
NW NW 7.0 7.0 [BIO] [BIO]
NW NW 7.0 7.0 [BIT] [BIT]
NW NW 7.0 7.0 [BIP] [BIP]
PI PI 7.0 7.0
PI PI 7.0 7.0
PI PI 7.0 7.0
NW NW 7.0 7.0 [XIT] [XIT]
NW NW 7.0 7.0 [XIP] [XIP]
SNP SNP 7.0 7.0
SNP SNP 7.0 7.0
NW NW 7.0 7.0 [UPO [UPO ++ BPO] BPO]
NW NW 7.0 7.0 [UPT + [UPT + BPT] BPT]
NW NW 7.0 7.0 [UPP [UPP ++ BPP] BPP]
SSM SSM 7.0 7.0
SSM SSM ??
SSM SSM 7.0 7.0
NW NW 7.0 7.0 [SLO] [SLO]
NW NW ?? [SLT] [SLT]
NW NW 7.0 7.0 [SLP] [SLP]
NW NW 7.0 7.0 [XIO] [XIO]
SNP SNP 7.0 7.0
NWDI NWDI .... NW0 NW0 [DIP] [DIP]
SAP SOLUTION MANAGER AT A GLANCE
Think BIG, start small, … but do START • Solution Manager is mandatory, SAP contractually requires usage of this toolset • Business Case: ROI 1½ to 2 years due to more efficient support effort • Develop a Roadmap for implementing Solution Manager
Inzet formatie SAP domein 20 15
Lineaire groei
Fte 10
Afnemende meerinspanning
5
Vrijkomend voor projecten
0 Varianten
Fte reduction in IT support: •Red: linear growth without SSM •Green: less growth with SSM in place •Yellow: available for IT innovations
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PLANNED EVOLUTION OF THE SSM LANDSCAPE • At the IT operations side there is not that much new – Will be better informed then before
• Most attention draws Solution Manager Diagnostics – Because it is relatively new – Relatively new also means: instable to a certain extent
• When Solution Manager Diagnostics is in scope
– Recommendation to realize 2-system landscape to minimize downtime due to upgrades •Development system (D) •Production system (P)
• When CHARM is in scope
– Recommendation to realize 3-system landscape (D –Q –P) Development-D
Quality Ass.- Q
Production-P
SSM SSM 7.0 7.0
SSM SSM 7.0 7.0
SSM SSM 7.0 7.0
NW NW 7.0 7.0 [SLO] [SLO]
NW NW 7.0 7.0 [SLT] [SLT]
NW NW 7.0 7.0 [SLP] [SLP]
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PRELIMINARY REMARKS ON CHANGE
Good
We can offer you 3 kinds of services: 1) good 2) cheap 3) quick
The devil’ s triangle Quick
Cheap ICT Servicecentre
You may choose from either 2 options..... - good & cheap...(is not quick) - good & quick...(is not cheap) - quick & cheap...(is not good)
GROWING COST OVERRUNS
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GROWING TIME OVERRUNS
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QUALITY FAILURES
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SAP SOLUTION MANAGER (SSM) • An ERP system for IT environment • Ultimate goal: mastering devil’ s triangle –Cost overruns
–Time overruns
–Poor quality • Manage all, concentrating on customer satisfaction ICT Servicecentre
PURPOSE
‘ The purpose of this presentation is to provide an overview how SAP Solution Manager (SSM) could be used in SAP projects and SAP support…..’
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Agenda • Unit • Unit • Unit • Unit • Unit • Unit • Unit • Unit • Unit • Unit
01: 02: 03: 04: 05: 06: 07: 08: 09: 10:
SAP Solution Manager Overview Project Preparation Project Blueprint Working with Documents Customizing via Solution Manager Documenting Tailoring via Solution Manager Documenting Jobs via Solution Manager Go Live & Support Tips & Tricks More Information
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Unit 01
SAP SOLUTION MANAGER OVERVIEW…
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SAP Solution Manager project –overall model Solution Monitoring
Service Desk
CHARM
Business Process Monitoring
Implementation / Upgrade
In Scope: Realized
Job Scheduling Management
Templates Cutover
Diagnostics
Customization Synchronization
3rd Party Integration
Retrofit
Central System Administration
SLA Management
Transport Integration
Solution
Early Watch Alert
Basis Service Desk
Change Management
Project Standards
System Monitoring
Test Management
Business Process Mapping
Populated Business Processes
Solution Directory
Technical Base 2/3 Solution Manager System Landscape
System Landscape Directory
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In Scope: still to be realized Out of current scope
Functional Base Standards
In Scope: In execution
Connections with Managed Systems
Connect to SAP
Maintenance Optimizer
SAP SOLUTION MANAGER –CUSTOMIZED ROADMAP SCOPE 1. Technical base (Gateway to SAP included) 2. Functional base 3. Solution Monitoring 4. Implementation /Upgrade 5. Service Desk 6. CHARM ICT Servicecentre
On the road to a transparant SAP Solution…
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Current status SSM Implementation Project at Maastricht University • Project preparation: – First projects in SSM gedefinieerd – Autorization roles defined for project-members – Defenition of documentation standards is in execution – Document-status/acceptance procedure in place – Instruction material finalized for working in projects in SSM (UM Kick-off presentation, guidelines) • Project execution: – ARIS –SAP Solution Manager Synchronization Procedure defined – ARIS Synchronization technically realized ICT Servicecentre
UM Documentation: templates for each project phase… Project Preparation
Blueprint
Realization
• Business Process Design
• Functional Design Extension
• Technical Design Extension
• Functional Design Interface
• Technical Design Interface
• Decision Paper
• Functional Design Report
• Technical Design Report
• Business Case
• Functional Design Form
• Technical Design Form
m a
e l p
• Functional Design EDI Inbound • Technical Design EDI Inbound • Functional Design EDI Outbound
Final Preparation • Test Script Assembly Test • Test Script Component Test • Test Script Technical Integration Test • Test Script Acceptance Test
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x E
Go Live & Support
• EUT Work Instruction
• Technical Design EDI Outbound
Unit 03
SAP SOLUTION MANAGER PROJECT BLUEPRINT…
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Business Blueprint
Business Process structure in Solution Manager Procurement and Logistics Execution Processes in ERP
Scenario
Processing Purchase Requisitions in ERP
Business Process 1
Process Step 1
01 Create or process purchase requisitions
Process Step 2
02 Release purchase requisitions
…
Processing Purchase Orders in ERP
Business Process 2
Process Step 1
…
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01 Create or process purchase orders
Implementing Processes, not Systems CRM
SAP ERP
Create Customer Order
Create Order
Shipment
Picking
Goods Issue
Send Confirmation
Create Invoice
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WMS
How to build Business Process structure content?
Manual Input Manual Input ARIS
SAP Business Process Repository
SAP Business Process Repository
Aris
SoDocA RBE Plus RBE Plus
….
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….
Business Process Repository… Business Process Repository Both in ARIS and in SAP Solution Manager a Library of Business Processes could be build & used…
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Level
Level 1
Level 2
Level 3
Model level Corporate Proces Model (VACD)
-
-
Synchronizat ion project (VACD)
Synchronizat ion EPC (EPC)
Object level
ARIS
Operationele inkoo p
Tactische inkoop
Activa management (Finan ci eel)
Revenue ma nagement (Financ ieel)
Proj ect management
Investeringsm a nagement (Fina ncieel )
De biteuren admini stra tie
Invoeren Basisgegevens
Logisti ek
Sa larisverwerk ing
Zi ekteverzuim en Poortwachter
Uitvoeren Onts lagbevestiging
Controlli ng en management rapportage
Timemanage ment
Invoeren Ontslagbevestiging
EPC
Level 4
Detailed Process (EPC + FAD)
P laatsingsmogelij kheid geidentific e erd
U itvoeren Salarisverw erking
Mutatie noodzakelij k
Resultaten simulatie bekend bij...
Medew erker AZM
manager
decentrale P Zmedew erker
A anpassen Organisatorische Indeling
centrale medew erker P.. .
Wijziging doorber ekening/kost enverdeling
centrale medew erker P.. .
Nieuwe Formatieplaats bekend
Maintain HR Master Data
V erandering Tijdgegevens nodig?
A...
S tandaard r ooster veranderen
centrale medewerker P ...
Aanpassen Normw erktij den (incl. OR T/BB D)
A...
Werk tij d verander t
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Uitvoeren wijzigen functionele basisgegevens
Beheer Organisat iestructu ur
Indienen Mutatieaanvraag funct ionele gegevens
A utoriseren Mutatieaanvraag
Controleren/Behere n In/Uitstroomenquete
FAD
B eant woorden vragen iv m Salaris
A anvraag mut at e i function...
Personeel s admin istratie
cent rale medewerker P ...
W ji ziging per centage ziektever zuim
Process
Verwerken Declaratie s
Afrekening ontslag
Beschikking U WV W IA ontvangen
Scenario
Financ ieel management (Financ ieel)
Crediteuren admi nistrati e
Be dri jfsvo eri n g
Controleren op Arbeidshandicap
Beheer Organisatiestructuur
Grootboek adminis tratie
Treasury cash fl ow (Financi eel)
centrale medew erker P.. .
Aanbrengen van correct ies functionele gegevens
Process step + Transactio n
Project
Business Process Structure
Documentation organized in Tabs…
Level 1
Level 2
Level 3
Example: List of transactions which are valid for this proces step…
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Populate the Business Process Structure…
All Customer Objects
All Documentation All Customizing Objects
All End User Transactions All Test Cases
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Status of Objects within SSM Project
Start
Process Step Relevant?
Status: Open
Status: Not Relevant
Status: In Process
Status: Finished
End
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Unit 04
WORKING WITH DOCUMENTS…
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Where to find documents in SSM?
e l p m a x E ICT Servicecentre
Start
Status of Documents: Project side In Process
Review
Released
Reopen by Project
Review
Initial Status of the Document
A team-member offers the document for review. The team-lead accepts (Released) or rejects (In process) the document. End-status of the document within the project. Based on the status ‘ Released’ UM Support Dept. will decide of the document is accepted for Maintenance Phase.
In case new insights occur (change before go-live) a finalized document can undergo changes; document has to be re-opened.
History History Delete Delete Document Document from from KW KW Copy Copy Document Document Change Change Document Document
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Difference between Delete Row en Delete! With the Delete Row button the link between the document and the project will be removed. The document itself remains available in the SAP Knowledge Warehouse.
With the Delete button the link and the document will be removed from the SAP Knowledge Warehouse. ICT Servicecentre
Step 1: How to move a document?
2
1
Select the document
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Select Copy Document
Step 2: How to move a document?
4
Select right Tab for type of document!
5
3
Select right node in process structure
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Select the option: Insert as Link
Step 3: How to move a document?
7
6
Select the ‘ old’document link
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Select Delete Row to remove old link
Unit 05
CUSTOMIZING VIA SOLUTION MANAGER
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Realization
Step 1: Configuring IMG Objects
3
1
Select the right node in the process structure
2 ICT Servicecentre
Select IMG Object
Select …. IMG Object
Step 2: Configure IMG Object thru using SSM 2
1
Click Configure
Select the IMG Object
3
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Configure the IMG Object in target system…
Step 3: Document the IMG Configuration
1
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Document IMG Configuration. Per tab 1 Configuration Document
Displaying SAP IMG Documentation… Select a IMG object and click on the ‘ Display Documentation’button.
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Unit 06
DOCUMENTING CUSTOMER SPECIFIC DEVELOPMENTS IN SAP SOLUTION MANAGER…
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Step 1: Create customer specific object in the system where it belongs to
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Step 2: Record & Document the Customer specific Developed Objects Document Customer specific development
3
1
Select the right node in the process structure
2
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Register the Object
Unit 07
DOCUMENTING BACKGROUND JOBS WITH SAP SOLUTION MANAGER…
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Step 1: How to perform/schedule a background job?
2
Select the tab: Transactions
3
1 ICT Servicecentre
Select the right node in de process structure
Select Type: Job Documentation
Step 2: How to perform/schedule a background job?
4
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Fill in Job Name
Step 3: How to perform/schedule a background job?
5
Fill in a description of the job
6
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Fill in the job step information
Step 4: How to perform/schedule a background job? 8
File the Job Document
7
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Fill in all relevant information like restarting procedure etc.
Unit 08
GO LIVE & SUPPORT
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Go Live & Support
Start
Transfer from Project to Support Final
Reopen by Support
Review by Support
In Process
Status of document when Support accepts the document for Maintenance. When Support does not accept the document status ‘ Reopen by Support’applies.
Review
Docume nt OKE?
Project
Released
Reopen by Project
Support
In Maintena nce?
Reopen by Support
After updating the document it can be re-offered for ‘ Review by Support’ .
Review by Support
In Maintena nce? Final
End
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Unit 09
TIPS & TRICKS IN SAP SOLUTION MANAGER
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Documenting in separate window…
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Where-Used List Select an object and click the Where-Used button.
Example: User Exit RV60AFZZ is used in two scenarios
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Searching for Customer specific Objects thru TCODE: SOLAR01/SOLAR02
Example: Search for all spots within the project where object RV60AFZZ occurs…
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Search Objects with TCODE: SOLAR_EVAL
Example: All Z transactions…
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Unit 10
USAGE OF SSM TOGETHER WITH OTHER TOOLING
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Possible Use Case SDA: SSM –ARIS –SSM: a Conceptual View…
SSM
SDA Project
SSM
SSM
SDA
Project
SSM Project
Project Template Project
SSM
Mainte nance
Mainte nance
Template Project
Impl. Project Solution Impl. Project …
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SSM
Maint. Project
ARIS, SSM & HP Quality Centre
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Options for Testing SAP Solutions Option 1
Test Scope Identification Solution Manager Business Blueprint
Solution Manager Business Process Change Analyzer
Test Planning
Manual Tests
Automatic Tests UI Based Tests HP QTP
Solution Manager Test Workbench
Solution Manager Test Workbench
Solution Manager eCATT
SAP TDMS
Option 2 SAP TAO Solution Manager Business Blueprint
HP Quality Center Solution Manager Business Process Change Analyzer
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SAP TDMS
HP Quality Center
HP QTP
Backend Tests eCATT Application Logic Tests
Unit 10
More INFORMATION…
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Ramp up Knowledge Transfer in SAP Support Portal 1 2
3
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Select a Learning Map…
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Links – Online Documentation • http://help.sap.com/content/documentation/solutionmanager – SAP Solution Manager on SAP Service Marketplace • http://service.sap.com/solutionmanager – E-Learning Materials • http://service.sap.com/rkt-solman – Training curriculum • http://service.sap.com/solutionmanager --> Training – Frequently asked questions • http://service.sap.com/solutionmanager --> FAQ
