service & rate guide 2018 - India

DHL Express – Excellence. Simply delivered.

DHL EXPRESS

SERVICE & RATE GUIDE 2018

INDIA

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The international specialists Page 2

Services Page 3

How to ship with DHL Express Page 8

Shipping tools Page 12

Zones and rates Page 13

2

DHL Service & Rate Guide 2018: India

THE INTERNATIONAL SPECIALISTS The international specialists

Services

DHL Express is the global market leader and specialist in international shipping and courier delivery services, and we’ve been building and continuously improving our service for more than 45 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 90,000 employees provide services to more than 2.5 million customers. What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and ‘can-do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible. Their expertise has been further enhanced recently as a result of all our employees participating in the company’s award-winning Certified International Specialists (CIS) engagement and development program. This guide enables you to find out how DHL Express can help you with your international shipping needs, and to see what best fits your needs from our wide range of products and services. Should you have any questions, please get in touch with your DHL Account Manager or visit us at dhl.co.in.

How to ship with DHL Express

Shipping tools

Zones and rates

3


SERVICES

The international specialists Export services

Services


Import services

Optional services

Shipping tools Surcharges

Zones and rates Customs services

All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments are.

EXPORT SERVICES DHL Express Worldwide

DHL Express 9:00 (10:30 to the USA)

Our most popular product, DHL Express Worldwide, offers

Our premium time-definite service offers a delivery before

an end of business day delivery service around the world for

9:00 (10:30 to the USA) on lanes that guarantee either a

pieces up to 70kg and shipments up to 1,000kg.

next or second business day delivery. DHL Express 9:00 is offered to the majority of business centers in Europe, the

We deliver reliably and quickly to more global destinations

Middle East, Africa, Asia and the Americas. DHL Express 9:00

across a single integrated network than any other express

features a money-back guarantee and is suitable for pieces

delivery company.

up to 30kg and shipments up to 300kg.

DHL Express 12:00 With DHL Express 12:00 you will receive your shipments before 12 noon on the next possible business day. DHL Express 12:00 offers a money-back guarantee and allows for heavier pieces up to 70kg and shipments up to 300kg. Our international services at a glance DHL Express Worldwide

DHL Express 12:00

DHL Express 9:00 (10:30 to the USA)

Service description

Delivery by the end of the next possible business day

Delivery before 12 noon on the next possible business day

Delivery before 9:00 (10:30 to the USA) on the next possible business day

Money-back guarantee

No

Yes*

Yes*

Countries and territories covered

More than 220

75

53

Delivery attempts

2

2

2

Maximum piece weight (not on pallet)

70kg

70kg

30kg

Maximum piece dimensions (L x W x H)

120 x 80 x 80cm†

120 x 80 x 80cm†

120 x 80 x 80cm†

Pallets accepted

Yes

No

No

Maximum pallet weight

1,000kg

n/a

n/a

Maximum shipment weight

1,000kg

300kg

300kg

Maximum pallet dimensions (L x W x H)

120 x 100 x 160cm

n/a

n/a

*Additional terms and conditions apply – see dhl.co.in/express for details. † Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

4


SERVICES


Services


Import services

Optional services



IMPORT SERVICES With our DHL Express Worldwide Import product, you can

You can order an import from another country, to be

import shipments from over 200 countries in the world. This

delivered to your country or any other destination, by using

is more than any other express delivery company can offer.

our dedicated electronic shipping solution for imports.

What’s more, customers in, say, the USA can order an import

You will have one account number, one invoice in a single

from China not just to the USA, but to other destinations as

currency and a fixed price that means you know exactly

well. We call this a third country shipment.

what you will pay.

There is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple way.

5


SERVICES


Services


Import services

Optional services



OPTIONAL SERVICES DHL Express offers a wide range of optional services – from

Extended Liability

non-standard deliveries and billing options to climate

If you are sending valuable documents such as passports,

neutral shipping. In this way, we give you the flexibility to

visa applications or regulatory certificates you can extend

choose the service that best fits your needs when using our

the DHL standard liability with this service. It provides

express delivery services worldwide.

coverage and compensation in the case of loss or damage.

Duties and Taxes Paid

View charges

Direct Signature

View charges

View charges

To make exporting your shipment even easier, DHL Express

If you are sending sensitive documents or high value

can arrange for the shipper or a third party to be billed

contents you can request DHL to obtain a direct signature

for any duties and taxes payable at destination, rather

from the consignee or a representative at the delivery

than the receiver of the shipment being billed. Charges apply

address. DHL will ensure your shipment is not re-directed, or

whenever the shipper requests that duties, taxes or other

delivered at an alternative address.

regulatory fees be paid outside of the destination country. GoGreen Climate Neutral Shipment Value Protection

View charges

View charges

This service is for customers who need a reliable method to

We recommend this comprehensive protection for your

calculate their annual carbon emissions at a shipment level

valuable or personal shipments, giving you peace of mind in

and subsequently offset these emissions through approved

the unlikely event of physical damage or loss.

environmental programs. The whole process is verified annually by an independent body accredited by the United Nations.

For a full list of optional services, please visit your country website at dhl.co.in

6


SERVICES


Services


Import services

Optional services



SURCHARGES In order to maintain a consistently high level of service, in specific circumstances DHL Express levies a surcharge for exceptional activities, ensuring that these surcharges are fair for all of our customers.

Fuel Surcharge

View charges

This variable surcharge is applied to the weight charge of

Dangerous Goods

each shipment and any transportation related surcharges.

This surcharge is applied to any shipment that contains

It is derived from publicly available fuel oil indices that

substances or commodities that are classified as hazardous.

are also shown on the DHL Express website at dhl.com/

Dangerous Goods surcharges apply to domestic and

fuelsurcharge. The charge is calibrated every month to

international shipments.

View charges

the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to domestic and

Address Correction


This fixed surcharge is applied to any shipment that has

View charges

an incorrect delivery address at the time of pickup and

Remote Area

View charges

the delivery cannot be fulfilled after making efforts at

This surcharge applies when a shipment is collected from or

the destination to determine the correct address. The

delivered to a location that is distant or difficult to serve.

Address Correction surcharge applies to domestic and

The Remote Area surcharge applies to international and


domestic shipments.

Data Entry Oversize Piece

View charges

View charges

This fixed surcharge applies for each shipment consigned

This fixed surcharge applies to any piece, including a pallet,

with non-electronic, paper based manual waybills. Electronic

that exceeds the scale weight of 70kg or with a single

shipping documentation incurs no additional charges.

dimension in excess of 120cm. The Oversize Piece surcharge applies to domestic and international shipments.

Security Charges

View charges

Additional surcharges may apply when shipping from or to a

Non-Stackable Pallet

View charges

destination country where DHL is operating at elevated risk

This fixed surcharge is applied to any pallet within a

due to continuous state of war, civil unrest, or continuous

shipment that is not stackable either on request by the

threats from terrorism (Elevated Risk), or when shipping

shipper, or because of its shape, packaging or content. The

to a destination country that is subject to trade restrictions

Non-Stackable Pallet surcharge applies to domestic and

imposed by the UN Security Council (Restricted Destination).


For a full list of surcharges, please visit your country website at dhl.co.in/en/surcharges

7


SERVICES


Services


Import services

Domestic services



CUSTOMS SERVICES DHL Express is the international specialist in shipping,

Formal Clearance

with extensive knowledge and experience of dealing with

Applied in selected countries, when importing goods with

customs topics worldwide. For your peace of mind, we

an aggregated declaration value or weight exceeding the

provide a wide range of customs support for standard as

limits set by destination Customs Authorities, or due to

well as non-routine customs-clearance processes. By making

other regulatory requirements are excluded from routine

sure that clearance is a smooth and efficient process, we

clearance on a consolidated manifest and thus require

ensure your shipments arrive as quickly as possible, and

clearance under an individual entry form.

View charges

leave you free to focus on your core business. With our online tool (tas.dhl.com) we provide essential customs

Bonded Storage

information to help you prepare your shipments.

Storage charges apply when the shipment cannot be

View charges

released by customs due to inaccurate or missing paperwork. Disbursement

View charges

These charges take effect three days after the shipment

At the receiver’s request, DHL credit or cash is used to fund

arrival date or the broker notification, whichever is later.

the clearance, duty and tax charges relating to a shipment

The charge applies to the duty and taxes payer.

or piece, instead of the receiver using their own bond or credit line. The customs process is accelerated, with DHL

Export Declaration

making prompt payment of relevant charges while the

Applies in countries where an export declaration is required

receiver defers payment until an agreed date.

for shipments containing controlled commodities or

View charges

exceeding a certain value threshold or weight. Depending Release to Broker

View charges

At shipper or importer request, the release of a DHL Express

on origin country, shippers that submit a declaration online may avoid the local charge.

shipment to the customers designated customs broker of choice. DHL will transfer the responsibility for a shipment

Broker Notification

and related customs documentation to the customer’s

At customers request, DHL will provide the necessary

nominated broker for clearance and last mile delivery.

paperwork to the customers designated broker within

View charges

the same customs office to perform the import clearance and resume the delivery to the final destination once the clearance is completed.

For a full list of customs services, please visit your country website at dhl.co.in/customs_services

8


HOW TO SHIP WITH DHL EXPRESS The international specialists

Services


Preparing your shipment

Packaging your shipment

Shipping tools

Zones and rates

Paying for your shipment

PREPARING YOUR SHIPMENT Shipment weight

Documentation required

If you are sending a large but lightweight shipment, where

Waybill

its volumetric weight exceeds its actual weight, the cost of

All shipments sent with DHL Express need to have a fully

the shipment is calculated on the space your consignment

completed DHL waybill or label securely attached to each

takes up on the aircraft. This is a standard IATA method. To

piece. This will enable the successful movement of your

calculate the volumetric weight of your shipment, simply

shipment through the DHL network. Each waybill or label is

multiply the length by height by width in centimetres, then

individually numbered to allow you to track your shipment

divide the total sum by 5,000.

from collection through to delivery. Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to. Invoice

Height

A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable. A commercial invoice is used when goods are part of a commercial transaction or intended for resale.

Length Width

A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).

9



Services



Shipping tools


Zones and rates


Your invoice will require the following details: 1

Bank details

8

Reason for export

These are the bank details that will be used for the

This could be: For Sale; For Repair; After Repair; Gift;

transaction between the seller and buyer. These details are

Sample; Personal Use Not For Resale; Replacement;

not required for non-commercial/proforma invoices.

Intercompany Transfer; or Personal Effects.

2

Description

Generic or broad descriptions are no longer permitted and are likely to cause delays. Descriptions should include the items, how many there are, what they are made of, and

Commercial Invoice

Exporter Tax ID/VAT No:

Bank details

Date:

1

Waybill number:

what they will be used for. For example, describing items

Invoice no:

as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs classification, safety and security reasons.

Exporter code: Importer (Bill to):

Receiver if different from Importer Tax ID/VAT No:

3

Commodity code

This is the product identification code used by the exporting country to classify the goods to be exported. It assists

Shipment reference: Full description of goods

Commodity code

2

Item quantity

Unit value [Currency]

Subtotal value [Currency]

3

Net weight

Country of manufacture/origin

4

clearance and avoids delays. 4

Country of manufacture/origin

This relates to the place of manufacture, not the country of export. If items are manufactured in more than one country,

Freight: Insurance: Total declared value/currency:

please list the origins.

Total net weight/

5

Total Pieces

5

Total declared value

This is the total value of the transaction for customs purposes based on the Incoterm selected. The total declared value should include freight and insurance charges if the seller is responsible for these two elements. 6

Type of export

The options are: (1) Permanent; (2) Temporary; and (3) Repair & Return. 7

Incoterms

Insert the Incoterm that best describes the terms of the transaction. For example, DAP (Delivered At Place).

Type of export: Incoterms:

kg(s)

Total gross weight/ kg(s)

6

7

Reason for export:

8

I/We hereby certify that the information contained in this invoice is true and correct and that the contents of the shipments are as stated above Position in company:

Signature: Company stamp

10



Services



Shipping tools


Zones and rates


PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely

Prohibited and Restricted Goods

through the DHL Express global network, it is important that

Prohibited Items

they are packaged and labeled correctly.

The following items will NOT be accepted for carriage by DHL. This list includes items which are prohibited for

Packaging guidelines n

n

n

n

carriage by any law, regulation or statute of any federal,

If you are re-using envelopes or boxes, please ensure that

state or local government of any country from, to or

old labels and markings are removed.

through which the items may be carried. For international

Securely fix the waybill to the shipment. The waybill can

carriage there may be additional prohibited items specified

be thought of as the shipment’s airline ticket and it will

by the country of destination. DHL may at its sole discretion

delay delivery if it becomes separated from your shipment.

refuse to carry other items not listed below.

The barcodes on the waybill are scanned at numerous points

n

All Samsung Galaxy Note7 and Samsung Note7 devices

during your shipment’s journey. Please ensure the barcode

n

Bullion (of any precious metal)

is flat and not covered by tape, shrinkwrap or strapping.

n

Cash (legal tender – bank notes, currency notes and coins)

Place the waybill on the top or side of your shipment

n

Complete firearms, ammunition, explosives / explosive

and please ensure it does not overlap the corners or n

n

devices

edges of boxes.

n

Human remains or ashes

Use adequate protective wrapping for fragile or delicate

n

Hunting (animal) trophies, animal parts such as ivory

items and ensure they are packed as far away as possible

and sharks fin, animal remains or ashes, or animal by-

from the corners of boxes.

products and derived products not intended for human

To prevent injury to our employees, please pay special

consumption, prohibited for movement by the CITES

attention to the packaging of sharp items. There should not n

Convention and/or local law

be any possibility of the contents piercing the packaging.

n

Illegal goods, such as counterfeit goods and narcotics

Any individual pieces over 70kg should be placed on a

n

Live animals (including but not limited to mammals,

pallet. If you are sending a multi-piece shipment, it is not

reptiles, fish, invertebrates, amphibians, birds, insects,

necessary to place the individual pieces on a pallet unless

larvae and pupae)

they exceed 70kg. For example, a shipment comprising

n

Loose lithium metal batteries under IATA PI968 section II

four 25kg pieces does not have to be placed on a pallet.

n

Loose precious and semi-precious stones (cut or un-cut, polished or un-polished)

DHL packaging We offer a range of high-quality DHL-branded packaging items, suitable for shipping items of all shapes and sizes. The items available include: n

Flyer bags

n

Boxes in a range of sizes

For more information on the range of packaging available, please contact your DHL Account Manager or local Customer Service team.

11



Services


How to ship with DHL Express Packaging your shipment

Restricted Items

n

Shipping tools

Zones and rates


Financial and monetary commodities – examples include

The following items will NOT be accepted for carriage unless

but are not limited to activated SIM cards for mobile

otherwise agreed to by DHL. To obtain such agreement a

phones, blank or activated credit or cash dispenser cards,

business case will need to be conducted by DHL and the

blank cheques, event tickets, lottery tickets, money or

items approved for carriage will be recorded in writing with

postal orders, pre-paid phone cards, tickets (blank stock),

the Customer.

traveller’s cheques, vouchers/tokens, unused stamps

n

n

Air guns, imitation or replica firearms, firearm parts

etc. Applicable to all shipments valued in excess of EUR

and replica ammunition (includes rifle butts, trigger

500,000

mechanisms, screws / bolts etc which are manufactured for

n

Furs

the sole purpose of creating a functional firearm)

n

Jewellery and watches and with individual values in excess

Antiques and works of art with a shipment value in excess of EUR 500,000

n

Banderols / Tax stickers with a shipment value in excess of EUR 500,000

n

Cigarettes and electronic cigarettes with a shipment value in excess of EUR 500,000.

n

Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations. Applicable to all shipments valued in excess of EUR 500,000

of EUR 5,000. The shipment must not exceed EUR 100,000

PAYING FOR YOUR SHIPMENT You can pay for DHL Express services either with cash, a credit card or by bank transfer. You can open an account with DHL Express to pay via bank transfer; and all account customers receive invoices on a pre-determined basis. For more details, please get in touch with a Customer Service Advisor at your local DHL Express office or go to dhl.com/en/express/shipping/open_account.

12


SHIPPING TOOLS

The international specialists

Services


Shipping tools

Zones and rates

SHIPPING SOLUTIONS Making shipping easier

Easyship

DHL Express offers a choice of electronic tools to suit even

This is an offline advanced shipment management tool for

the most demanding requirements. We invest continually

any organization with large shipping volumes or regular

in market-leading technologies to make it easier for you to

scheduled deliveries. DHL Easyship can handle the needs of

send your shipments around the world. As a result, you have

multinational supply chains or any business with a central

more time to focus on your business.

shipping function. It is a Windows-based system, which is easy to use yet very powerful – enabling you to handle

Our electronic solutions cover online and offline options,

everything from regular mailshots to multi-stage shipping

as well as integrated solutions. In addition, we provide

processes.

industry-specific solutions tailored for the Life Sciences and Technology sectors. More information about our general

Customer shipping integration

capabilities is provided on this page.

Using EDI and XML Services enables you to incorporate DHL’s online shipping capabilities into your own website,

dhl.co.in

warehouse or customer service application. This provides

Our website provides a comprehensive guide to DHL Express

global shipment tracking while making it faster and easier

shipping services, as well as transport news, service updates

to access information about transit times, rates and courier

and contact details. To make doing business with us even

bookings.

easier, the site features interactive tools that include online booking, tracking and a volumetric weight calculator.

Specific solutions DHL offers additional capabilities for businesses requiring

MyDHL

more specialized solutions – for example, its Medical Express

MyDHL gives you access to all DHL’s online capabilities. It

and Collect & Return services. For more information, please

allows you to prepare your shipments, arrange collections,

contact your DHL Account Manager or local Customer

store address details and use proactive tracking services.

Service team.

You can register online at mydhl.com and benefit from online billing solutions, eReturn and a lot more – all via a

On Demand Delivery

single portal, giving you access to one or more accounts.

An innovative, easy-to-use DHL Express service designed to improve first-time delivery performance and enhance the customer experience, especially for private or residential deliveries. On Demand Delivery alert messages keep DHL Receivers informed of shipment progress and scheduled delivery. And the On Demand Delivery website allows Receivers to reschedule, reroute, release or conveniently collect from a DHL Service Point. Global availability ensures consistent service standards and a harmonized user experience for Receivers.

13


ZONES AND RATES

The international specialists Calculate the price of your shipment

Services

Optional services


Surcharges

Customs services

Shipping tools

Service capability and rating zones

Zones and rates

Export services

Import services

CALCULATE THE PRICE OF YOUR SHIPMENT 1. Decide which service best suits your needs

3. D etermine the rating zone of the origin or destination

(see page 3 for international services)

(see pages 15 and 16)

2. Weigh your shipment (see page 8 and dhl.co.in/

4. F ind the rate using the rating zone and weight of your

volumetric_weight)

shipment (see page 17 for exports and page 19 for imports)

OPTIONAL SERVICES Optional services

How we charge

Additional charge

Duties and Taxes Paid

Per shipment

INR 2,200

Shipment Value Protection

By shipment value

INR 500+ (0.35% for OB & 1% or INR 700 whichever is higher for IB) of Shipment Value

Extended Liability

Per shipment

INR 330

Direct Signature

Per shipment

INR 375

GoGreen Climate Neutral

By shipment weight

INR 7.1 per kg INR 7.1 minimum per shipment

View explanation

For a full list of optional services, please visit your country website at dhl.co.in/optional_services

14


ZONES AND RATES


Services

Optional services


Surcharges

Customs services

Shipping tools


Zones and rates

Export services

SURCHARGES Surcharges

How we charge

Additional charge

Fuel Surcharge

Per shipment

Variable

Remote Area

By shipment weight

INR 24 per kg INR 1,950 minimum per shipment

View explanation

Additional Handling Oversize piece Per piece

INR 6,000

Non-Stackable Pallet Per piece

INR 11,000

Dangerous Goods Lithium Batteries Section II (PI965) Per shipment

INR 6,000

Excepted Quantities Per shipment

INR 5,000

Address Correction

Per shipment

INR 850

Data Entry

Per shipment

INR 225

Security Charges Elevated Risk Per shipment

INR 1,650

Restricted Destination Per shipment

INR 2,500

CUSTOMS SERVICES Customs services

How we charge

Additional charge

Disbursement

Per shipment

INR 500, or 2.5% of the credit advanced if higher

Formal Clearance or Release to Broker

Per shipment

Formal Clearance: INR 2,200 Release to Broker: INR 2,300

Broker Notification

Per shipment

INR 4,500

Bonded Storage

Per shipment and per kg per day (Charged after 2 calendar days)

INR 500 per shipment and INR 4.45 per kg (both per day)

Export Declaration

Per shipment

Export Declaration: INR 1,800

View explanation

For a full list of surcharges/customs services, please visit your country website at dhl.co.in

Import services

15


ZONES AND RATES


Services

Optional services


Surcharges

Customs services

Shipping tools


Zones and rates

Export services

Import services

SERVICE CAPABILITY AND RATING ZONES Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands, The Cape Verde Cayman Islands Central African Republic Chad Chile China, Peoples Republic Colombia Comoros Congo Congo, The Democratic Republic

Cook Islands Costa Rica Cote d'Ivoire Croatia Cuba Curacao Cyprus Czech Republic, The Denmark Djibouti Dominica Dominican Republic

Zone 11 11 11 9 8 11 10 10 10 11 10 6 7 11 10 4 1 10 8 7 10 11 10 1 10 10 11 11 10 5 8 11 11 5 11 9 8 11 10 11 11 10 3 10 11 11 11 11 10 11 7 11 10 7 7 7 11 10 10

DHL Express Worldwide P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P

DHL Express 12:00

DHL Express 9:00

P

P

P P

doc doc

P P

P

doc

P

P P P P

P P

P P P

doc

P P

P

P P P

doc doc

Imports P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P

Country East Timor Ecuador Egypt El Salvador Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guyana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Republic Guinea-Bissau Guinea-Equatorial Guyana (British) Haiti Honduras Hong Kong Hungary Iceland Indonesia Iran (Islamic Republic of) Iraq Ireland, Republic of Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Republic Of Korea, The D.P.R of Kosovo Kuwait Kyrgyzstan Lao People's Democratic Rep

Latvia Lebanon Lesotho Liberia

Zone 5 10 11 10 11 7 11 8 8 11 7 7 10 11 11 11 7 11 8 7 8 10 10 9 10 8 11 11 11 10 10 10 2 7 8 5 11 11 7 8 7 10 5 8 4 11 11 11 5 11 11 4 11 5 7 4 11 11

DHL Express Worldwide P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P

DHL Express 12:00

DHL Express 9:00

P

P

P P

doc

P

P

doc

P

P P

doc

P P P P

doc

P

doc

P

doc

P P

doc

P P P

P

P

Imports P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P

Table continues overleaf doc = document contents only P = document and non-document contents For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

16


ZONES AND RATES


Services

Optional services


Surcharges

Customs services

Shipping tools


Zones and rates

Export services

Import services

SERVICE CAPABILITY AND RATING ZONES Country Libya Liechtenstein Lithuania Luxembourg Macau Macedonia, Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of

Moldova, Republic Of Monaco Mongolia Montenegro, Republic of Montserrat Morocco Mozambique Myanmar Namibia Nauru, Republic Of Nepal Netherlands Antilles Netherlands, The Nevis New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines, The Poland Portugal Puerto Rico Qatar Reunion, Island Of Romania Russian Federation, The Rwanda Saint Helena Saipan

Zone 11 7 7 7 5 11 11 11 2 1 11 7 9 10 11 11 11 9 11 11 7 5 11 10 11 11 5 11 11 1 11 7 10 11 6 10 11 11 11 7 4 4 11 10 6 10 10 5 7 7 9 4 11 7 8 11 11 9

DHL Express Worldwide

DHL Express 12:00

DHL Express 9:00

P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P

Imports P

P P P

doc

P P P P

P P P P

doc

P

P P P P P P P P P P

doc doc doc

P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P

Country Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia, Republic of Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia Somaliland, Rep of (N Somalia)

South Africa South Sudan Spain Sri Lanka St. Barthelemy St. Eustatius St. Kitts St. Lucia St. Maarten St. Vincent Sudan Suriname Swaziland Sweden Switzerland Syria Tahiti Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Of America Uruguay Uzbekistan Vanuatu Vatican City State Venezuela Vietnam Virgin Islands (British) Virgin Islands (US) Yemen, Republic of Zambia Zimbabwe

Zone 11 11 11 4 11 11 11 11 2 7 7 11 11 11 10 11 7 1 10 10 10 10 10 10 11 10 11 7 7 11 11 5 11 11 2 11 11 10 11 8 10 11 11 11 1 7 9 10 11 11 7 10 5 10 9 11 11 11

DHL Express Worldwide P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P

DHL Express 12:00

DHL Express 9:00

P P

P P P

doc doc doc

P P P

doc

P

P P

doc doc

P

doc

P P

doc

P

P P P P

P

P P

doc doc

Imports P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P

doc = document contents only P = document and non-document contents For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

17


ZONES AND RATES


Services

Optional services


Surcharges

Shipping tools

Zones and rates

Customs services


Export services

Import services

Export rates by zone and product

DHL EXPRESS WORLDWIDE Weight in kg

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

Zone 10

Zone 11

Documents only up to 2kg 0.5

1939

2406

2529

2584

2803

2870

2681

3225

2730

3476

4090

1

2476

3132

3310

3339

3680

3734

3483

4188

3437

4738

5246

1.5

2928

3745

3982

4029

4422

4453

4045

4982

4013

5514

6203

2

3380

4358

4654

4719

5164

5172

4607

5776

4589

6290

7160

Documents from 2.5kg and non-documents from 0.5kg 0.5

2401

3170

3340

3476

3566

3677

3414

4159

3512

4294

4972

1.0

3126

3920

4170

4286

4460

4526

3945

5090

4058

5667

6167

1.5

3597

4521

4811

4939

5127

5201

4476

5792

4606

6431

7124

2.0

4068

5122

5452

5592

5794

5876

5007

6494

5154

7195

8081

2.5

4538

5723

6100

6245

6462

6551

5538

7185

5702

7960

9038

3.0

4900

6177

6631

6776

7009

7128

6028

7886

6214

8659

9936

3.5

5262

6631

7162

7307

7556

7705

6518

8587

6726

9358

10834

4.0

5624

7085

7693

7838

8103

8282

7008

9288

7238

10057

11732

4.5

5986

7539

8224

8369

8650

8859

7498

9989

7750

10756

12630

5.0

6348

7993

8755

8900

9197

9436

7988

10690

8262

11455

13528

5.5

6565

8254

9130

9284

9594

9824

8385

11342

8690

12056

14284

6.0

6782

8515

9505

9668

9991

10212

8782

11994

9118

12657

15040

6.5

6999

8776

9880

10052

10388

10600

9179

12646

9546

13258

15796

7.0

7216

9037

10255

10436

10785

10988

9576

13298

9974

13859

16552

7.5

7433

9298

10630

10820

11182

11376

9973

13950

10402

14460

17308

8.0

7650

9559

11005

11204

11579

11764

10370

14602

10830

15061

18064

8.5

7867

9820

11380

11588

11976

12152

10767

15254

11258

15662

18820

9.0

8084

10081

11755

11972

12373

12540

11164

15906

11686

16263

19576

9.5

8301

10342

12130

12356

12770

12928

11561

16558

12114

16864

20332

10.0

8518

10603

12505

12740

13167

13316

11958

17210

12542

17465

21088

10.5

8770

10784

12799

13028

13460

13630

12239

17663

12906

17967

21629

11.0

9022

10965

13093

13316

13753

13944

12520

18116

13270

18469

22170

11.5

9274

11146

13387

13604

14046

14258

12801

18569

13634

18971

22711

12.0

9526

11327

13681

13892

14339

14572

13082

19022

13998

19473

23252

12.5

9778

11508

13975

14180

14632

14886

13363

19475

14362

19975

23793

13.0

10030

11689

14269

14468

14925

15200

13644

19928

14726

20477

24334

13.5

10282

11870

14563

14756

15218

15514

13925

20381

15090

20979

24875

14.0

10534

12051

14857

15044

15511

15828

14206

20834

15454

21481

25416

14.5

10786

12232

15151

15332

15804

16142

14487

21287

15818

21983

25957

15.0

11038

12413

15445

15620

16097

16456

14768

21740

16182

22485

26498

15.5

11290

12594

15739

15908

16390

16770

15049

22193

16546

22987

27039

Table continues overleaf

18


ZONES AND RATES


Services

Optional services


Surcharges

Shipping tools

Zones and rates

Customs services


Export services

Import services

Export rates by zone and product

DHL EXPRESS WORLDWIDE Weight in kg

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

Zone 10

16.0

11542

12775

16033

16196

16683

17084

15330

22646

16910

23489

27580

16.5

11794

12956

16327

16484

16976

17398

15611

23099

17274

23991

28121

17.0

12046

13137

16621

16772

17269

17712

15892

23552

17638

24493

28662

17.5

12298

13318

16915

17060

17562

18026

16173

24005

18002

24995

29203

18.0

12550

13499

17209

17348

17855

18340

16454

24458

18366

25497

29744

18.5

12802

13680

17503

17636

18148

18654

16735

24911

18730

25999

30285

19.0

13054

13861

17797

17924

18441

18968

17016

25364

19094

26501

30826

19.5

13306

14042

18091

18212

18734

19282

17297

25817

19458

27003

31367

20.0

13558

14223

18385

18500

19027

19596

17578

26270

19822

27505

31908

21.0

14124

15007

19349

19495

20179

20755

18581

27598

20831

28908

33791

22.0

14690

15791

20313

20490

21331

21914

19584

28926

21840

30311

35674

23.0

15256

16575

21277

21485

22483

23073

20587

30254

22849

31714

37557

24.0

15822

17359

22241

22480

23635

24232

21590

31582

23858

33117

39440

25.0

16388

18143

23205

23475

24787

25391

22593

32910

24867

34520

41323

26.0

16954

18927

24169

24470

25939

26550

23596

34238

25876

35923

43206

27.0

17520

19711

25133

25465

27091

27709

24599

35566

26885

37326

45089

28.0

18086

20495

26097

26460

28243

28868

25602

36894

27894

38729

46972

29.0

18652

21279

27061

27455

29395

30027

26605

38222

28903

40132

48855

30.0

19218

22063

28025

28450

30547

31186

27608

39550

29912

41535

50738

Multiplier rate per 1kg from 30.1kg 30.1 - 70.0

589

661

805

807

945

950

893

1140

958

1173

1500

70.1 - 300.0

545

611

738

750

870

872

848

1044

932

1105

1410

Above 300*

560

629

758

771

895

897

872

1074

976

1147

1450

• Fuel Surcharge & Goods and Services Tax will be charged, as applicable • Any other levies, taxes or duties enforced by the government would be charged as applicable DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide. Add INR 800 to the DHL Express Worldwide. DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 53 countries worldwide. Add INR 1,200 to the DHL Express Worldwide. Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Rates are in INR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.co.in for details. * DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit time commitment may not apply. Please contact your DHL account manager.

19


ZONES AND RATES


Services

Optional services


Surcharges

Customs services

Shipping tools

Zones and rates


Export services

Import services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT Weight in kg

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

Zone 10

Zone 11

Documents only up to 2kg 0.5

2327

2887

3035

3100

3363

3444

3218

3870

3276

4171

4908

1

2971

3758

3973

4005

4415

4481

4180

5026

4124

5686

6294

1.5

3514

4493

4780

4832

5305

5345

4855

5980

4816

6617

7442

2

4057

5228

5587

5659

6195

6209

5530

6934

5508

7548

8590

Documents from 2.5kg and non-documents from 0.5kg 0.5

2881

3804

4008

4171

4279

4413

4097

4991

4214

5153

5966

1.0

3751

4704

5003

5144

5351

5432

4734

6108

4869

6800

7401

1.5

4317

5425

5773

5928

6152

6241

5371

6950

5528

7717

8549

2.0

4883

6146

6543

6712

6953

7050

6008

7792

6187

8634

9697

2.5

5447

6867

7320

7496

7755

7859

6645

8620

6846

9552

10845

3.0

5882

7412

7957

8133

8411

8552

7233

9461

7461

10391

11923

3.5

6317

7957

8594

8770

9067

9245

7821

10302

8076

11230

13001

4.0

6752

8502

9231

9407

9723

9938

8409

11143

8691

12069

14079

4.5

7187

9047

9868

10044

10379

10631

8997

11984

9306

12908

15157

5.0

7622

9592

10505

10681

11035

11324

9585

12825

9921

13747

16235

5.5

7883

9905

10955

11142

11511

11790

10061

13608

10434

14468

17142

6.0

8144

10218

11405

11603

11987

12256

10537

14391

10947

15189

18049

6.5

8405

10531

11855

12064

12463

12722

11013

15174

11460

15910

18956

7.0

8666

10844

12305

12525

12939

13188

11489

15957

11973

16631

19863

7.5

8927

11157

12755

12986

13415

13654

11965

16740

12486

17352

20770

8.0

9188

11470

13205

13447

13891

14120

12441

17523

12999

18073

21677

8.5

9449

11783

13655

13908

14367

14586

12917

18306

13512

18794

22584

9.0

9710

12096

14105

14369

14843

15052

13393

19089

14025

19515

23491

9.5

9971

12409

14555

14830

15319

15518

13869

19872

14538

20236

24398

10.0

10232

12722

15005

15291

15795

15984

14345

20655

15051

20957

25305

10.5

10535

12939

15358

15636

16147

16361

14689

21199

15468

21560

25954

11.0

10838

13156

15711

15981

16499

16738

15033

21743

15885

22163

26603

11.5

11141

13373

16064

16326

16851

17115

15377

22287

16302

22766

27252

12.0

11444

13590

16417

16671

17203

17492

15721

22831

16719

23369

27901

12.5

11747

13807

16770

17016

17555

17869

16065

23375

17136

23972

28550

13.0

12050

14024

17123

17361

17907

18246

16409

23919

17553

24575

29199

13.5

12353

14241

17476

17706

18259

18623

16753

24463

17970

25178

29848

14.0

12656

14458

17829

18051

18611

19000

17097

25007

18387

25781

30497

14.5

12959

14675

18182

18396

18963

19377

17441

25551

18804

26384

31146

15.0

13262

14892

18535

18741

19315

19754

17785

26095

19221

26987

31795

15.5

13565

15109

18888

19086

19667

20131

18129

26639

19638

27590

32444

Table continues overleaf

20


ZONES AND RATES


Services

Optional services


Surcharges

Customs services

Shipping tools

Zones and rates


Export services

Import services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT Weight in kg

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

Zone 10

16.0

13868

15326

19241

19431

20019

20508

18473

27183

20055

28193

33093

16.5

14171

15543

19594

19776

20371

20885

18817

27727

20472

28796

33742

17.0

14474

15760

19947

20121

20723

21262

19161

28271

20889

29399

34391

17.5

14777

15977

20300

20466

21075

21639

19505

28815

21306

30002

35040

18.0

15080

16194

20653

20811

21427

22016

19849

29359

21723

30605

35689

18.5

15383

16411

21006

21156

21779

22393

20193

29903

22140

31208

36338

19.0

15686

16628

21359

21501

22131

22770

20537

30447

22557

31811

36987

19.5

15989

16845

21712

21846

22483

23147

20881

30991

22974

32414

37636

20.0

16292

17062

22065

22191

22835

23524

21225

31535

23391

33017

38285

21.0

16971

18003

23222

23385

24218

24915

22451

33128

24625

34700

40544

22.0

17650

18944

24379

24579

25601

26306

23677

34721

25859

36383

42803

23.0

18329

19885

25536

25773

26984

27697

24903

36314

27093

38066

45062

24.0

19008

20826

26693

26967

28367

29088

26129

37907

28327

39749

47321

25.0

19687

21767

27850

28161

29750

30479

27355

39500

29561

41432

49580

26.0

20366

22708

29007

29355

31133

31870

28581

41093

30795

43115

51839

27.0

21045

23649

30164

30549

32516

33261

29807

42686

32029

44798

54098

28.0

21724

24590

31321

31743

33899

34652

31033

44279

33263

46481

56357

29.0

22403

25531

32478

32937

35282

36043

32259

45872

34497

48164

58616

30.0

23082

26472

33635

34131

36665

37434

33485

47465

35731

49847

60875

Multiplier rate per 1kg from 30.1kg 30.1 - 70.0

693

778

948

949

1113

1120

1041

1342

1100

1380

1765

70.1 - 300.0

654

733

885

900

1044

1047

1018

1253

1075

1283

1692

Above 300*

673

754

910

925

1074

1076

1046

1288

1106

1319

1740

• Fuel Surcharge & Goods and Services Tax will be charged, as applicable • Any other levies, taxes or duties enforced by the government would be charged as applicable DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide. Add INR 800 to the DHL Express Worldwide. DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 53 countries worldwide. Add INR 1,200 to the DHL Express Worldwide. Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Rates are in INR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.co.in for details. * DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit time commitment may not apply. Please contact your DHL account manager.

DHL Express (India) Pvt. Ltd 801/A, Silver Utopia Cardinal Gracias Road, Chakala, Andheri - East. Mumbai - 400 099

For contact details of the DHL Express office nearest to you, please visit our website at dhl.co.in or call the customer service hotline on 1800 111 345 / 1800 200 1345

Valid: 1st January 2018

service & rate guide 2018 - India

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