ServiceNow Capability Roadmap Align your organisational strategic drivers against ServiceNow capability with a ValueFlow Capability Roadmap Why a ServiceNow Capability Roadmap? We have listened to customers' issues and needs “After phase 1 we haven’t been able to reach a consensus on the next steps. We need management buy-in on priorities.” “We hear a lot about frameworks and methodologies we are looking to adopt, but need clear guidance that works for us” “There’s so much to leverage from the ServiceNow platform and we need to validate and develop our thinking with experts"
ValueFlow has responded Whether you’re just getting started on your ServiceNow implementation, or you’ve already gone live with core functionality like Incident, Problem and Change – a key factor in maximising your investment in the platform is having a clear plan for ongoing automation and improvement. ValueFlow’s ServiceNow Capability Roadmap aligns your organisational strategic drivers and operating model with best-of-breed frameworks and methodologies such as IT4IT, ITIL, COBIT, Agile, SIAM and more to produce a prioritised program of targeted capability development. At the same time ValueFlow is a ServiceNow Design Partner so we can help avoid wasted development effort to guide your investment for the best return.
“Technical skills alone aren't the answer — we need guidance on process, strategy and roadmap“ Capability Roadmap Workshop Series Pre-Workshop Data Collection Basic organisational and reporting data upfront helps us set the scene
Seek To Understand
Analyse & Propose
Prioritise & Sequence
Workshop 1
Workshop 2
Workshop 3
In a facilitated session we co-create insight into the business drivers and current state of IT and sourcing
We use the output from workshop 1 to discuss a strawman and agree priorities and the right pace for change
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Designing Capabilities
Next steps are to Finally, we propose a draft develop the business roadmap for discussion case, prepare initial and agreement such that plans & designs a business case can be prepared Deliverable:
ServiceNow Roadmap
What the Capability Roadmap delivers
The Capability Roadmap Workshop Series is designed to understand the ServiceNow capabilities you need to underpin your business drivers, service portfolio and IT operating model aspirations. We work with you to understand: • The current state of your IT capability and gaps to be addressed • Your team’s skills and culture • Any service delivery models in place or planned (e.g. move to cloud development platforms and SaaS) From there we will propose frameworks and approaches successful for clients in similar circumstances. Core to this, is our IT4IT-based operating model framework (see below) that helps organise ServiceNow functionality into value streams and supporting capabilities. We can "heat map" your current capabilities onto this model and use this in the priorities workshops and ServiceNow Roadmap deliverable. We consult with you to understand priorities and budgets, so we can structure ServiceNow capabilities into a series of releases. These releases combine capability uplift and continuous improvement (based on Toyota’s Kaizen model). The result is IT agility and your team can grow and adapt using ServiceNow as the enabling platform. If desired, this approach can be scaled out to your full IT operating model and become the basis for IT transformation.
Contact Email:
[email protected] Twitter: @ValueFlowIT
www.valueflow.com.au
