SSO Form Templates - Victoria's Secret

V ICTORIA’S S ECRET PRINTABLE RETURN & EXCHANGE FORM ABOUT RETURNS & EXCHANGES Thank you for shopping with Victoria’s Secret. More information on returns & exchanges can be found at www.CustomerService.VictoriasSecret.com. Search Returns.

STEP 1: PLEASE FILL OUT THE BILLING INFORMATION BELOW NAME:

CUSTOMER NUMBER:

ORDER NUMBER:

ADDRESS:

APARTMENT/SUITE NUMBER:

CITY:

STATE/PROV:

PHONE NUMBER:

EMAIL ADDRESS:

ZIP/POSTAL CODE:

STEP 2: PROVIDE A SHIPPING ADDRESS IF DIFFERENT THAN THE BILLING ADDRESS ADDRESS:

APARTMENT/SUITE NUMBER:

CITY:

STATE/PROV:

PHONE NUMBER:

EMAIL ADDRESS:

ZIP/POSTAL CODE:

STEP 3: LIST THE ITEM(S) YOU ARE RETURNING QUANTITY RETURNED

ITEM NUMBER

COLOR NUMBER

SIZE

ITEM DESCRIPTION

RETURN REASON (SEE BELOW)

1

123-456

093

M

EXAMPLE

11

 CHECK HERE IF YOU ARE RETURNING MORE THAN 5 ITEMS. LIST ADDITIONAL ITEMS ON THE REVERSE SIDE. RETURN REASON CODES

STEP 4: PLEASE SELECT ANY THAT APPLY. I AM: 

CHANGING MY PAYMENT METHOD



RETURNING A GIFT

SIZING

TOO LARGE

TOO SMALL

QUALITY / PREFERENCE

OVERALL

22

28

DAMAGED/DEFECTIVE – 19

CHEST/BUST

23

29

NOT AS PICTURED – 21

WAIST

24

30

LENGTH

27

33

DON’T LIKE FABRIC – 37 DON’T LIKE COLOR – 38

SERVICE / OTHER

WRONG ITEM – 11 LATE ARRIVAL – 12 DUPLICATE SHIPMENT – 14 CHANGED MIND - 40

DON’T LIKE STYLE - 39

STEP 5: LIST THE ITEM(S) YOU WOULD LIKE IN EXCHANGE FOR YOUR RETURN MERCHANDISE. LIST ADDITIONAL ITEMS ON REVERSE SIDE. QUANTITY RETURNED

ITEM NUMBER

COLOR NUMBER

SIZE

ITEM DESCRIPTION

PRICE EACH

TOTAL PRICE

2

123-456

093

S

EXAMPLE

$20

$40

STEP 6: PAYMENT FOR BALANCE PLEASE CHARGE TO MY:  VICTORIA’S SECRET ANGEL CARD

 VISA

 AMERICAN EXPRESS

 DISCOVER

 MASTERCARD

 JCB

 VICTORIA’S SECRET GIFT CARD / MERCHANDISE CARD CREDIT CARD NUMBER:

EXPIRATION DATE:

GIFT CARD NUMBER:

GIFT CARD PIN:

SIGNATURE:

STEP 7: RETURN YOUR PACKAGE

RETURN ADDRESS: VICTORIA’S SECRET DIGITAL 8695 E. BROAD STREET REYNOLDSBURG, OHIO 43069-0001 U.S.A.

Enclose this form along with your merchandise in a securely sealed package that has all original shipping labels covered and removed. Secure the return address on the outside (address label provided on page 2) and return via an insured/traceable method. You are responsible for return shipping costs. Please allow 30 days for us to process your request.

V ICTORIA’S S ECRET PRINTABLE RETURN & EXCHANGE FORM RETURN LABEL: Cut along dotted line and secure to the outside of your package.

VSD

ATTN: RETURNS PROCESSING 8695 E. BROAD STREET REYNOLDSBURG, OH 43069-0001 U.S.A. CARRIER WILL NOT RETURN WITHOUT POSTAGE

ABOUT RETURNS & EXCHANGES Thank you for shopping with Victoria’s Secret. We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selections, we will gladly issue a refund for the value of the merchandise or exchange your items within 90 days of purchase. Original shipping and handling fees are not refundable. Offers are subject to adjustment due to returns, cancellations, and exchanges. Merchandise returned after 90 days may be exchanged or refunded in the form of a merchandise card. A gift return will be refunded in the form of a merchandise card. DROP OFF YOUR ONLINE PURCHASE IN STORES (WITHIN THE UNITED STATES AND PUERTO RICO): Here’s how: • Bring your items to a store near you. Don’t forget your invoice! Our sales associates are unable to process a return or an exchange without an invoice. • An associate will accept your return and give you a drop-off receipt. • You will receive credit once your return is received and processed by our fulfillment center.