Importance of Nonverbal. • To help make a good first impression. • Understanding how we come across to customers, our staff, contractors and competito...
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Ch 5 - Nonverbal Communication • 5.0 - Chapter Introduction • 5.1 - Recognizing Different Forms Of Nonverbal Communication • 5.2 - Describing How Body Language
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Download The Importance of Human Resource Management in Strategic Sustainability: An Art and Science. Perspective. Harold Schroeder. Schroeder & Schroeder Inc.
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The Power of Communication is divided into three parts focused on principles, strategies, and skills. Each chapter highlights one of the Nine Principles of Effective
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Understanding the Importance of Nonverbal Communication Dan Terry
Importance of Nonverbal • To help make a good first impression. • Understanding how we come across to customers, our staff, contractors and competitors, etc. • Sending the right messages – managers and leaders using the non verbal messages to lead etc. • Reading some of the basic signals to help build rapport, gain trust and improve the morale. • Understanding non verbal communication can confirm or contradict the words actually spoken.
You see, but you don’t observe…
Understanding the Importance of Nonverbal Communication
What is nonverbal communication?
Mirroring is all around... All look the same, dress the same; use same facial expressions and body language BUT each will tell you they’re all doing their own thing...
Mirroring • Mirroring – building rapport with others by mimicking their nonverbal cues. (A great deal of the time you do this unconsciously). • People like those who are similar or equal to them “Mirroring” the nonverbal can aid agreement.
• Matching the other person’s body language can take rapport and trust to a deeper level.
Mirroring
One of the most noticeable forms of mirroring is...
Physical Appearance The first impression people make on one another is based on;
60% on their appearance 33% on the way in which they speak 7% on what they say
Nonverbal Communication Breakdown A. Mehrabian (1970)
7% Spoken words
Nonverbal Communication 7 universal expressions used throughout the world
Disgust Anger Sadness Contempt Happiness Surprise Fear Prof: P.Ekman
What is Rapport?
Rapport Intimacy Bonding Interest Empathy Openness Indifference Coldness Hostility
Reading Nonverbal 1. Never examine gestures in isolation. 2. Check for Congruence. (Consistence) 3. Are all the gestures in context. A. Pease.
You Cannot Not Communicate Some doubt and insecurity to what was said in the meeting.
Arms akimbo – a powerful display that can be used to communicate that there is a potential issue.
You Cannot Not Communicate
Confident and superior postures
The face is capable of conveying 250,000 expressions
(R.Birdwhistell, 1970)
The Smile The face has around 90 muscles in it, 30 of these purely for expressing emotion.
• FOOD servers who smile more often earn increased tips (Heslin & Patterson, 1982) • STUDIES conducted on students caught cheating found that students who smiled were treated with more leniency (LaFrance & Hecht, 1995)
Nonverbal Communication
Positive happy feeling...no tension in the eyes
Eyes wide, excited & full of positive emotion
Where Do You Look? Power gaze
Social gaze
Interest gaze area
Gestures • Gestures can be seen as subtle or not so subtle cues • We use gestures to take the place of words, or help us to increase understanding of what is being said.
Regal stance - don't draw near or keep your distance
Nonverbal Communication
Potentially closed and withdrawn from the discussion
Body Stance During A Talk Some concerns or anxiety
Very open and dominate stance
A little uncomfortable about the talk
Handshakes
Handshake Yes or No?
Hand Gestures
The Power of Words With Actions...
The Eyes Have It...
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