2016 Epic Systems Salary Survey and Job Descriptions

Foote Partners, LLC Foote Research Group

www.FootePartners.com

2016 Quarterly IT Compensation Series (US)

2016 Epic Systems Salary Survey and Job Descriptions

49 U.S. cities

Qx 2016 data edition

Compensation data and job descriptions in this report are updated four times per year. Next updates published on: January 10, 2016 April 7, 2016 July 8, 2016 October 12, 2016

Copyright ©2016 by Foote Partners LLC (www.footepartners.com). All Rights Reserved. This publication may not be reproduced in any form, contents may not be disclosed, distributed, disseminated, published, or sold in any form or format, in whole or in part, without the prior permission of Foote Partners.


2016 IT Professional Salary Survey: Epic Systems (US - xQ 2016 data)

Table of Contents Page

Methodology and Use of Foote Partners 2016 IT Professional Salary Surveys and Job Descriptions…………………………………..…     

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Data surveying and job description intelligence gathering Research participant metrics Presentation of survey data Industry differentials Cities surveyed

Base Salaries and Bonuses………………………………………………..…

©2015 Copyright Foote Partners LLC (www.footepartners.com). All Rights Reserved. COPYING, REPRODUCING, LENDING OR RESELLING PROHIBITED

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Methodology and Use of Foote Partners’ 2016 IT Insider IT Professional Compensation Reports How does Foote Partners collect IT compensation data? Rapidly evolving information technology jobs are often so unique in the universe of business employment that using passive surveying methods to obtain compensation benchmark data can yield extremely inaccurate results. That’s because of the common (and dreaded) problem of lack of standardization in IT job titles and what IT professionals actually do on-the-job. These days it is not uncommon to find specialists with C#, Javascript, PHP, Python, Ruby, SAP/ABAP, and dozens of other popular programming language skills all with somewhat generic "Programmer", "Developer", or “Software Engineer” titles. Or for many years the Linux, Unix, and NT administrators lumped together under a single "Systems Administrator". The problem is that some skills are worth more in the marketplace than others so doing simple job title matches to industry salary surveys often results in underpaying or overpaying IT professionals. The job title mismatch dilemma is an epidemic widely acknowledged by HR compensation professionals and IT salary surveyors alike. It affects nearly half of all employed IT workers by even the most conservative estimate. Making the situation worse is that compensation surveys from the largest HR consulting firms, including Towers Watson, Mercer, Hewitt/AON and others, too often do not offer a comprehensive solution via their off-the-shelf products. Employers often must contract with them for expensive custom surveys. Our solution more than seventeen years ago was to create a new methodology that produced the first salary surveys in North America to define and accurately benchmark progressive IT job families including Web, eCommerce, Data Warehousing/Business Intelligence, Unix and NT, Business Technology (published in 1994 and 1995); SAP, Information Security, SAP and other enterprise software applications (1998); and Epic Systems (2012). The best part about our unique methodology is that it corrects for job title/job content mismatches by matching 220,425 IT professionals to our standardized set of carefully constructed job descriptions before their pay data is loaded into our survey data compilation engine. Then you just need to match your people to our job descriptions to get the most accurate market benchmark salaries available anywhere today. It’s a labor-intensive and expensive way to achieve truly accurate and validated compensation benchmarking, and it requires a deep grounding in technology and the nuances of IT professional employment. In addition to that unique grounding, Foote Partners uses its unprecedented access to IT workers in 2,845 public and private sector employers to overcome the many obstacles for accurately tracking IT compensation and workforce issues. Overall, our methodology produces better data screening and cleansing, superior statistical reliability and validity, and constantly refreshed and consistent ‘real world’ salary and tech skills pay data. No other IT


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compensation survey research firm today publishes off-the-shelf surveys that use these IT job title alignment accuracy methods.


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Methodology and Use, cont. IT infrastructure positions originally formed the strong foundation for our research, however Foote Partners’ competitive distinction has long been its focus on critical new strategic and tactical IT-business hybrid positions often unreported (or under-reported) in other IT surveys. Findings are updated continuously and published every three months (but weekly to our retainer accounts), aided by our constant flow of confidential IT compensation data from North American public and private sector employer HR departments and IT, HR, and business executives research partners. Our relationships with our research partners have been forged over many years: developed from among the clients, colleagues, and associates of our senior research team of former McKinsey & Company, Towers Watson, Gartner and META Group consultants and analysts. We have access not only to their IT compensation databases but to management and rank-and-file workers, which facilitates the matching of job content with comparable job titles that enables the extraordinary accuracy and reliability of our surveys. We survey salaries and skills pay job-by-job, city-by-city: 202 positions, 85 cities in the United States and Canada. There are no geographic multipliers used in our research, no cost-of-living coefficients Each job is tracked individually in all job markets. Ours is constantly refreshed ‘real world’ salary and skills pay data.

Research participant metrics IT compensation data for our latest 2016 IT compensation research findings (collected through April 1, 2016) represents more than 40 private sector industries plus government and educational institutions surveyed every three months. The size of the participating organizations, measured most appropriately for the type of business, by revenues, assets, total premiums and operating budgets, are as follows 

18% of participating organizations have $3 billion+ in sales/$15+ billion in total assets

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28% of participating organizations earn more than $1 billion in annual revenues or more than $3 billion in total assets

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46% of participating organizations have $500+ million in sales/$1+ billion in total assets/$500+ million in premiums/$500+ million operating budget (government, educational, not-for-profit)

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54% of participating organizations fall in the SMB (small-to-medium sized business) segment, generally defined as organization under $500 million in sales.

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[Public sector] 5% have operating budgets of $500 million or more, [nonprofit/educational sectors] 4% with operating budgets $100 million to less than $500million


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Methodology and Use, cont. For our Epic Systems Salary Survey we have captured data from more than 24,000 full-time Epic incumbents from 268 large and small health care systems that have chose Epic Systems as its EMR vendor solution.

Presentation of Survey Data Base salary and bonus

25 th, 50 th, 75 th percentile market

41 U.S. cities

San Jose Ne w York City San Francisco *** ***

25th 50th $123,165 $136,974 $122,830 $136,602 $119,370 $132,754 $118,576 $131,871 $118,319 $131,585 Bonus Range : 7%-12% of base

75th $153,397 $152,979 $148,671 $147,681 $147,361

Bonus range = % of base salary from 10th to 90th percentile


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Cities and Metropolitan Areas Surveyed – 2016 Research (Epic Systems Salary Survey includes selected U.S. city data only)

Canadian Cities Calgary, ALTA Edmonton, ALTA Halifax, NS Hamilton, ONT Kitchner, ONT

London, ONT Mississauga, ONT Montreal, QUE Oshawa, ONT Ottawa, ONT

Quebec, QUE Regina, SASK Saskatoon, SASK St. Catherines, ONT

Toronto, ONT Vancouver, BC Windsor, ONT Winnipeg, MAN

Tier 1 Cities (U.S.) Atlanta, GA Boston, MA Chicago, IL Dallas, TX Detroit, MI

Houston, TX Los Angeles/Orange Cty, CA Miami, FL Minneapolis, MN New Jersey/Northern

New York City, NY Philadelphia/So. NJ Phoenix, AZ San Diego, CA San Francisco, CA

San Jose, CA Seattle, WA St. Louis, MO Washington, DC Westchester County, NY/ Lower Fairfield Cty, CT

Tier 2 Cities (U.S.) Albuquerque/Santa Fe, NM Austin, TX Baltimore, MD Birmingham, AL Boise, ID Buffalo, NY Charlotte, NC Cincinnati, OH Cleveland/Akron, OH Columbus, OH Colorado Springs, CO Dayton, OH Denver, CO Des Moines, IA Grand Rapids, MI

Greensboro/WinstonSalem, NC Greenville/Spartanburg /Anderson, SC Hartford-New Haven, CT Indianapolis/Ft Wayne Jacksonville, FL Kansas City, MO Las Vegas, NV Long Island, NY Louisville, KY Madison, WI Memphis, TN Milwaukee, WI

Nashville, TN New Orleans Norfolk/Virginia Beach/ Newport News, VA Oakland/Walnut Creek/ Concord CA Oklahoma City, OK Omaha, NE Orlando, FL Peoria, IL Pittsburgh, PA Portland, OR Princeton/So. NJ Providence, RI


Raleigh/Durham, NC Richmond, VA Sacramento, CA Salt Lake City, UT San Antonio, TX Tacoma, WA Tampa-St. Petersburg, FL Tulsa, OK Tucson, AZ Upper Fairfield County/ New Haven, CT

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Epic Systems job descriptions

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Epic Program Director – pg. 8

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Sr. Epic Project Manager

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Epic Project Manager

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Sr. Epic Clinical Systems Analyst – pg. 22

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Epic Clinical Systems Analyst

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Sr. EpicCare Ambulatory Analyst – pg. 34

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EpicCare Ambulatory Analyst

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Epic Ambulatory Applications Builder

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Sr. Epic Bridges Interface Analyst – pg. 49

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Epic Bridges Interface Analyst

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Sr. Epic Clarity Report Writer – pg. 59

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Epic Clarity Report Writer

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Sr. Epic Cadence Applications Analyst – pg. 69

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Epic Cadence Applications Analyst

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Sr. Epic OpTime Application Analyst – pg. 80

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Epic Optime Application Analyst

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Sr. Epic Resolute Professional Billing – pg. 91

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Epic Resolute Professional Billing

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Epic Training Manager – pg. 103

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Epic Principal Trainer

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Epic Trainer

(See sample job descriptions and compensation data tables on following pages.)


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(Pages 8 – 21 missing)


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Sr. Epic Clinical Systems Analyst This position is responsible for the design, build, testing, installation and support of software applications required for the deployment of the Epic electronic medical record (EMR) system. Serves as a leader with overall responsibility for software analysis and design, application and system installation and implementation. Formulates system scope and design objectives through analysis and research to configure vendor maintained systems or develop or modify in house systems. This individual must have broad knowledge of application integration and data flow, as well as extensive experience in the on-site installation and support of EMR applications. Primary responsibilities include designing and modifying screens, design and configuring reports, and application workflows to support the organizational needs of EpicCare and the related applications related the Epic system. As part of the project implementation team, this individual will provide expert and creative solutions to user requirements and problems. Takes the initiative to research, resolve and respond to inquiries during the deployment and ongoing maintenance/support phases of the program. This position requires knowledge of processes and workflows common in inpatient and ambulatory settings, in addition to advanced computer skills. Requires EMR implementation experience coupled with web design/marketing knowledge. May also take an active role in the implementation of programs related to the Epic Ambulatory EMR operations (such as MyChart online portal). This position is responsible for acquiring knowledge of EPIC clinical software, working independently in completing project tasks and executing the following tasks as part of a clinical systems implementation: building system components, testing, documentation of workflows and other project information, implementation support and maintenance of Epic clinical system software. In addition this position requires the ability to independently interact with clients and demonstrate critical thinking and follow through when developing solutions to identified issues.

Responsibilities   

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Reviews and understands system options and specifications in Business and Clinical applications and utilizes the specifications as applicable to make recommendations on use. Develops the preparation of functional and technical software specifications that reflect an in depth understanding of the business and end- user requirements while also considering the IT standards and technical direction. Performs in-depth analysis of end user department workflows, data collection, reports details and other technical issues associated with Epic software as they relate to system design and build decisions. Involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering. Understand and translate the business functionality into Epic system configuration and workflow validations. Gathers business requirements, designs applications, and documents detailed specifications and prototypes.


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Analyzes design alternatives and makes appropriate design decisions. Designs, validates and confirms new or changed functionality with the Epic environment that meets customer specifications. Ensures the availability and efficiency of application processing, documentation and maintenance. Accesses data from existing systems and produces formatted reports using multiple data sources, with minimal assistance. Works with Epic and legacy system resources and the user community to ensure the applications meet the organizations needs. Advises senior analysts and/or managers of potential problems, requirements for expanded services and status of current systems on an ongoing basis. Proactively completes assigned Epic application deployment(s), management, and testing tasks. Builds, tests, and debugs Epic application(s) to ensure the system meets end user requirements. Builds complete testing plans to validate system parameters and functionality performs as specified, with minimal guidance. Listens to business needs expressed by clients and documents clearly system capabilities and constraints. Participates in identified development and production support meetings, reviews, and design sessions, as assigned Writes scope statements, defining size and planning parameters of complex projects or multiple groups of tasks with minimal guidance. Assesses risk, cost, schedule, and resource trade off when considering alternative IT solutions. Provides complete documentation of all tasks and projects; develops and maintains specifications according to departmental standards. Provide system production support including the analysis, prioritization and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancements. Develops report specifications and works closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with Meaningful Use requirements Assists application and technical teams in the on-going management of user requests, issues, clinical application problems, and delivery or information management systems solutions such as software enhancements or issue resolution. Manages customer expectations while prioritizing and implementing requested changes to the system. Adheres to organizational policies and procedures and documents change control and system problems according to departmental procedures. Develops and documents system and user procedures as necessary Manages small projects according to department standards with guidance. Completes project and department deliverables as directed by IT leadership. Assists in the planning and completion of projects on time and as designed. Performs work tasks according to work plans and within target times. Promptly notifies managers of problems, unexpected tasks and missed targets Follows the project lifecycle methodology on assigned projects and tasks. Performs end-user functions for assigned products to a high level of competency. Identifies and resolves complex issues. This includes identifying appropriate parties and potential solutions with minimal guidance. Delegates systems issues to junior resources for resolution. Provides guidance on priority. Works with all clinical, business and IT constituents in positive, supportive and collaborative team manner.


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Provides technical support to Business and Clinical Information Systems and applications and provides analysis of system requirements and specifications. Consults directly with clinical and business users, and provides second-tier support to end users to ensure reliable application system availability and performance. Evaluates clinic user competency and training requirements. Conducts structured training sessions for assigned applications/modules for small groups with minimal guidance. Actively pursues training and knowledge of new technologies, and completes training programs as required. Provides the necessary experience and knowledge to ensure all aspects of the application integrates with the other cross functional applications utilized by the organization. Develops and maintains a thorough knowledge of the medical and/or business operations of the assigned clinics, while managing vendor relationships and responding to any technical questions. Maintains software maintenance and report requests through service center tracking systems. Ensures that reports, data and devices are appropriately secured. Maintains awareness of the latest developments in key areas of responsibility and brings forward opportunities that might benefit the organization Provides guidance and mentoring for clinical customers.

Skills and Knowledge 

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Knowledge and experience with health care information systems IT or knowledge of processes and workflows common in physician office practices across varied specialties combined with advanced computer skills. Preferred: prior experience working on project team(s), health care system administration, financial and/or clinical systems support and maintenance as well as general knowledge of major health care information issues. Knowledge of current business practices and computing systems, interfaces and hospital and medical group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications. An ability to translate information into computer system specifications, design program logic for computer applications. Knowledge of a variety of hardware and software environments and of the healthcare industry and Epic healthcare applications required. Analytical skills necessary to apply computer technology to resolve clinical problems and/or increase operational efficiency of data processing systems. Ability to analyze the functionality of systems and their fit with specifications. Must be a technical expert in subject matter areas demonstrated by documented experience in analysis, process design and workflow, research, installation/implementation and support of software applications and systems. Advanced training in SAS, JMP or other statistical software packages is highly desirable. IT or clinical experience in one or more of the following areasis typically preferred: OR, Anesthesia, Emergency, Pharmacy, Oncology, CPOE, Clinical Documentation, Obstetrics/L&D, Radiology, Transplant or Ophthalmology.


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Understands relationships between system processes/programs, system parameters, files and data relationships for assigned products. Demonstrated knowledge of clinical documentation and orders databases, data conversion models, workflows, master files, category lists, synonyms and preference lists. Demonstrates exceptional ability to research, analyze and thoroughly understand workflows of end users, using this knowledge to configure systems which improve processes, add efficiencies and promote patient safety. Ability to use standard flowcharting tools and techniques to create and maintain business process and functional flow charts. Is able to read and edit technical flow charts. Proficient knowledge of web-based technologies, processes, and analytics. Proven ability to deliver IT solutions through the entire systems development lifecycle (requirements, design, build, test, deploy, and support). Ability to employ software quality assurance and testing concepts, techniques, industry best practices, tools and standards. Ability to employ systems analysis concepts, techniques, industry best practices, tools and standards. Mastery of program development tools such as editors and configuration tools. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Excellent skills in dealing with unstructured problems that affect efficiency and effectiveness of customers Basic knowledge of standardized quality improvement methodologies. Demonstrates timely, effective and efficient troubleshooting of end user questions/complaints. Ability to respond to changing demands, priorities, procedures and technology. Able to lead large groups to make key decisions. Proven ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan Interpersonal skills necessary in order to communicate effectively with user departments in ascertaining and converting needs for application to electronic data processing systems. Ability to express needs clearly, both verbally and in writing. Ability to work independently. Self-directed in identifying changing demands and priorities. Acts as a change agent in adjusting to new procedures and technology. Dedication to detail with proven organizational skills Ability to establish and maintain effective working relationships with co-workers, supervisors, and user department personnel Demonstrated competency in leadership skills. Leadership in communicating positively with end users, other analysts, management and customers; ability to effectively facilitate group discussion. Project management and planning expertise. Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.

Experience 

Bachelor Degree in Health Care Administration, Clinical Information Systems, Informatics, Information Technology, or Sciences is required (or equivalent experience). RN, RRT, RPH, ARNP, PA degrees may be acceptable.


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7 years experience in the healthcare field in a hospital or major medical center clinical setting, including hospital information systems selection, implementation and support. IT system deployment experience as a clinical analyst, business analyst or systems analyst with multiple technology implementations. 4 or more years experience with clinical hospital software and/or hardware technology, database, screen handler, query languages including designing, configuring, training, or implementing clinical systems applications. Healthcare operations background is desirable, such as billing, scheduling, access services, health information management or other support functions. Solid knowledge of operational healthcare hospital workflows required. Experience with clinical and business workflow analysis for development of electronic solutions within assigned application. 2 years of hands-on Epic clinical systems experience with appropriate Epic training in at least one area and at least one Epic certification Demonstrated technical administrative experience with Epic clinical applications, including but not limited to master file maintenance and clinical build (i.e. smart sets, order sets, documentation flowsheets). Proven experience supporting Epic clinical systems is required, with design, build and validate experience. Experience with currently installed computer and telephone equipment, and operating systems. Training in systems analysis with special emphasis in data processing standards, supervisory techniques, user relations, data gathering techniques, written and oral communications, and management information systems relative to the assigned area(s) of responsibility (i.e., financial applications, patient care applications, etc.). Proven record of excellent leadership, communications, and organization skills. Proven project management experience, both leading and participating on project teams, from initiation through successful implementation and acceptance of application changes. Proven experience and ability to work with SDLC concepts. Excellent analysis, problem solving, and trouble-shooting skills Excellent customer service skills In-depth experience with Microsoft Office tools. Good communication skills in technical and non-technical vernacular Ability to write technical documentation in a clear manner. Core competencies include the ability to communicate effectively, work as an independent professional, be self-motivated, and work effectively in a team setting to facilitate timely and successful systems deployment and program execution.

Working Relationships Internal: 

This position reports to the Epic Application Manager or equivalent, taking direction from and collaborating with the manager on work priorities and assignments as well as resolution and escalation of issues.


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Works closely with the other application analysts and project teams to complete actions as assigned on team-level work plans and report status, progress and project-related issues to the Application Manager or senior analyst as appropriate. Acts independently under general supervision, requiring minimal instruction and guidance. May supervise lower level analysts.

External:  Works closely with vendors  Is in frequent communication with other companies and outside vendors on technology issues.  Develops relationships with professional organizations, user groups, and help function personnel at other companies to keep abreast of new industry trends.


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Sr. Epic Clinical Systems Analyst Xth Quarter - 2016 Base Salary – U.S. cities: 25th 50th 75th San Jose $106,784 $121,136 $136,122 San Francisco $101,380 $115,005 $129,232 Ne w York City $97,845 $110,996 $124,727 Oakland/Walnut Cre e k/Concord, CA $96,897 $109,920 $123,518 Lowe r Fairfie ld Cty,CT/We stche ste r Cty, NY $96,397 $109,353 $122,881 Ne w Je rse y/Northe rn $95,888 $108,775 $122,232 Boston $95,350 $108,165 $121,546 Washington DC $95,290 $108,097 $121,470 Se attle $94,237 $106,903 $120,127 Long Island, NY $91,875 $104,224 $117,117 Los Ange le s/Orange County, CA $91,828 $104,170 $117,056 San Die go $90,128 $102,242 $114,890 Baltimore $89,492 $101,520 $114,079 Hartford $88,654 $100,570 $113,011 Philade lphia $88,502 $100,397 $112,817 Houston $88,306 $100,174 $112,567 Chicago $87,837 $99,643 $111,969 Dallas $87,484 $99,242 $111,519 De nve r $87,069 $98,771 $110,990 Sacrame nto, CA $86,409 $98,023 $110,149 De troit $86,313 $110,026 Data $97,914 has been Rale igh/Durham, NC $86,262 $97,855 $109,961 shielded Minne apolis $85,994 $97,552 $109,620 Charlotte , NC $85,841 $97,378 $109,424 Atlanta $84,860 $96,266 $108,175 Portland, OR $84,773 $96,167 $108,063 Tacoma, WA $84,283 $95,611 $107,439 Provide nce , RI $84,244 $95,567 $107,389 St. Louis $82,626 $93,731 $105,327 Miami $82,485 $93,571 $105,147 Columbus, OH $81,976 $92,994 $104,498 Milwauke e $81,850 $92,851 $104,338 Phoe nix $81,674 $92,651 $104,113 Gre e nsboro/Winston-Sale m, NC $81,615 $92,585 $104,038 Ne w Orle ans $80,821 $91,684 $103,026 Tampa/St. Pe te rsburg, FL $80,785 $91,642 $102,979 Cincinnati $80,591 $91,423 $102,732 Birmingham, AL $80,001 $90,754 $101,981 Jacksonville , FL $79,964 $90,711 $101,933 Salt Lake City $79,768 $90,489 $101,684 Cle ve land/Akron $79,547 $90,239 $101,402 Me mphis, TN $79,277 $89,932 $101,057 Madison, WI $78,848 $89,446 $100,511 Pittsburgh $78,627 $89,195 $100,229 Omaha, NE $78,051 $88,541 $99,494 Tucson, AZ $77,297 $87,686 $98,533 Louisville $76,369 $86,634 $97,351 Nashville , TN $75,893 $86,094 $96,744 Boise , ID $74,092 $84,050 $94,448 Bonus Range : x%-x% of base NATIONAL AVERAGE $85,967 $97,521


$109,585

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Sr. EpicCare Ambulatory Analyst The Senior Ambulatory Analyst designs, configures, and tests software products for the EpicCare ambulatory applications supported by other members of the Epic implementation team. The primary responsibility is to lead the implementation of EpicCare applications including review the requirements, high-level designs, detailed design, build and test artifacts for the implementation project. The Sr. Analyst is also required (with the team) to provide post go-live support and resolve problem tickets for those applications to which they are assigned. Leads and coordinates the efforts of the team to ensure the successful implementation and optimization of the applications. Functions as the primary contact and expert of the application to troubleshoot problems and questions from end-users. Under minimal supervision, analyses problems in terms of systems and programming requirements, as well as policy/procedure and training requirements. Key activities include the design, build, and validation of the Ambulatory and clinical workflow within the EMR, including worksets, smart texts, templates, etc. Additional activities include the analysis of vendor issues and new releases to determine how workflow, tables, programming points should be modified. Conduct monthly system testing and documentation of operational specifications and application functionality is required. Attention to detail is a critical skill for this position as is skilled communication and ability to make decisions both independently and in collaboration with others.

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Design, validate and confirm new or changed functionality with the EpicCare Ambulatory environment that meets enterprise specifications. Performs analysis, design, development and maintenance of the EpicCare Ambulatory application and other clinical information systems. Develop and modify system configurations that meet design requirements. Provide highly complex qualitative and quantitative analysis on data and information collected as part of Epic Ambulatory application requirement gathering. Develop and modify system configurations that meet design requirements. Conduct programming code related peer reviews; resolve issues Lead highly complex technical decision making efforts Analyze system requirements and determine system functional specifications. Defines and documents user requirements. Participate in meetings with stakeholders from physician groups, nursing, ED, OB, hospital service departments, information systems, clinic operations and reporting. Document main points, issues and key decisions Provide support for customized implementation and installation of the software and related integration elements. Prioritize system build efforts. Understand and translate the business functionality into Epic system configuration and workflow validations.


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Testing. Work closely with business users and application team to design, build and execute a comprehensive integration and user acceptance test plan and scripts for unit testing and maintain log of test results. Ensure test scenarios are adequately documented and perform testing as needed. Conduct all phases of testing: unit, assembly, integration and user acceptance tests. Design test approach for unit testing stage for releases & enhancements. Collaborate with Application Analysts from other service lines to build test plans for integration testing. Work with project and infrastructure team to manage and maintain test environments as needed. Prepare cycle test environment including data, processes and configuration setup tests as necessary. Gather requirements, provide fit gap analysis and create effective technical solutions for the business needs. Collaborate with vendors, staff and analysts to resolve outstanding issue relating to design and workflow challenges. Configures vendor applications and products Conduct most phases of testing: unit, assembly, integration and user acceptance tests. Follow project compliance procedures such as obtaining sign-offs before developing program code or migration to production. Provide input on required processes and schedule dependencies on the overall project roll-out plan. Proactively identify impact of changes upon other applications and downstream systems. Update Change Control schedule with upcoming production releases. Monitor production of recently migrated components. Lead large groups to make key decisions. Work with the team leadership to create detailed application designs that conform to application architecture guidelines. Create and maintain all necessary documentation and training materials for application implementation and changes. Collaborates with colleagues. Audit Application Analyst’s work. Train and mentor Application Analysts. Resolve the most complex technical applications issues. Takes on-call for system application support at scheduled times. Applies project planning and project management methodologies. Audits data entered by clinicians Troubleshoots and tracks issues and problems. Provides on-site user support during implementations. Provide analysis of government incentive, regulatory and grant programs.

Skills and Knowledge  

Proficient in all aspects of design, development and testing and best practices of Epic Ambulatory applications implementations. Knowledge of Epic product suites and its implementation process standards.


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Demonstrate or acquire in-depth knowledge in Epic Ambulatory application in order to design, document and develop functional and technical specifications. Demonstrated knowledge and skill in developing complex software solutions Knowledge of client/server and host-based systems. Proficient in complex troubleshooting and problem solving, performing root cause analysis on development and production support related issues. Understanding of the technical aspects of applications and integrated tools used to complete the business cycle. Advanced understanding in the design, development and/or maintenance of Electronic Medical Record systems. Ability to acquire knowledge through research or self-training where needed for effective implementation. Ability to identify key business processes to validate and or re-engineer for optimum integration with Epic modules. Demonstrated ability to apply business analysis tools and plan and manage actions in response to changing business needs. Ability to provide subject matter expertise in relationship to applications supported. Ability to work both independently and in teams Ability to independently prioritize work assignments, meet deadlines and manage multiple projects and/or priorities. Ability to handle technical support questions of customers: Demonstrated hands-on system build experience, process design and testing for clinical documentation tools used by clinicians, nurses and ancillary services in both a hospital setting and Ambulatory setting System configuration and build experience with navigators, best practice alerts, health maintenance, doc flowsheets, notes activity configuration, the MAR and user security Knowledge of clinical workflows and ability to integrate into system composition. Knowledge of ambulatory physician and back office nursing and specialty department clinical documentation workflows, care planning, and patient education using Epics Ambulatory Clinical application. Experience developing a test plan and executing test scenarios for Best Practice Alerts, Health Maintenance, Documentation Flowsheets, Reports and Print Groups and SmartTools Experience documenting and developing communication documents for physician and nursing staff Experience in leading clinical workgroup system design and review sessions.

Experience   

BS/BA degree in health care, computer science, business or related field 7 years industry related experience (healthcare, information services, business systems or within applicable area) with a minimum 5 years information services experience required. Preferred: Clinical / RN background. 4+ years experience with EpicCare Ambulatory system components, testing, developing workflows, implementation and supporting EpicCare clinical systems software. Ambulatory and Clinical


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Documentation or other healthcare operation experience and knowledge of a variety of ambulatory practice models and EMR system implementations. License and Certifications: Current EpicCare Ambulatory certification is required. Any certifications relating to software applications, technology infrastructure and or clinical specializations are an advantage. Experience in leading a team for implementation of EpicCare Ambulatory module for at least two or more Clinics/projects. Experience in scope definition and estimation for EpicCare implementation. Knowledge of database structures, data definitions, data relationships, and all phases of software development or lifecycle for vendor supplied software. SQL proficiency is required. Demonstrated experience managing medium to complex software configuration projects, including task planning, time estimates, delivery schedules, and documentation. Previous experience with client/server and host based systems is required. Must also be proficient with Microsoft Word, Excel and PowerPoint and have strong communication, interpersonal and organizational skills. RN preferred. Epic Ambulatory certification. Must have excellent verbal and written communication skills, exceptional interpersonal skills and the ability to multi-task in a busy and constantly changing environment.

Working Relationships Internal:    

This position reports to the Epic Application Manager or equivalent, taking direction from and collaborating with the manager on work priorities and assignments as well as resolution and escalation of issues. Works closely with the other application analysts and project teams to complete actions as assigned on team-level work plans and report status, progress and project-related issues to the Application Manager. Acts independently under general supervision, requiring minimal instruction and guidance. May supervise lower level analysts.



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Sr. EpicCare Ambulatory Analyst Builder Xth Quarter - 2016 Base Salary – U.S. cities: 25th 50th 75th San Jose $106,784 $121,136 $136,122 San Francisco $101,380 $115,005 $129,232 Ne w York City $97,845 $110,996 $124,727 Oakland/Walnut Cre e k/Concord, CA $96,897 $109,920 $123,518 Lowe r Fairfie ld Cty,CT/We stche ste r Cty, NY $96,397 $109,353 $122,881 Ne w Je rse y/Northe rn $95,888 $108,775 $122,232 Boston $95,350 $108,165 $121,546 Washington DC $95,290 $108,097 $121,470 Se attle $94,237 $106,903 $120,127 Long Island, NY $91,875 $104,224 $117,117 Los Ange le s/Orange County, CA $91,828 $104,170 $117,056 San Die go $90,128 $102,242 $114,890 Baltimore $89,492 $101,520 $114,079 Hartford $88,654 $100,570 $113,011 Philade lphia $88,502 $100,397 $112,817 Houston $88,306 $100,174 $112,567 Chicago $87,837 $99,643 $111,969 Dallas $87,484 $99,242 $111,519 De nve r $87,069 $98,771 $110,990 Sacrame nto, CA $86,409 $98,023 $110,149 De troit $86,313Data$97,914 $110,026 has been Rale igh/Durham, NC $86,262 $97,855 $109,961 shielded Minne apolis $85,994 $97,552 $109,620 Charlotte , NC $85,841 $97,378 $109,424 Atlanta $84,860 $96,266 $108,175 Portland, OR $84,773 $96,167 $108,063 Tacoma, WA $84,283 $95,611 $107,439 Provide nce , RI $84,244 $95,567 $107,389 St. Louis $82,626 $93,731 $105,327 Miami $82,485 $93,571 $105,147 Columbus, OH $81,976 $92,994 $104,498 Milwauke e $81,850 $92,851 $104,338 Phoe nix $81,674 $92,651 $104,113 Gre e nsboro/Winston-Sale m, NC $81,615 $92,585 $104,038 Ne w Orle ans $80,821 $91,684 $103,026 Tampa/St. Pe te rsburg, FL $80,785 $91,642 $102,979 Cincinnati $80,591 $91,423 $102,732 Birmingham, AL $80,001 $90,754 $101,981 Jacksonville , FL $79,964 $90,711 $101,933 Salt Lake City $79,768 $90,489 $101,684 Cle ve land/Akron $79,547 $90,239 $101,402 Me mphis, TN $79,277 $89,932 $101,057 Madison, WI $78,848 $89,446 $100,511 Pittsburgh $78,627 $89,195 $100,229 Omaha, NE $78,051 $88,541 $99,494 Tucson, AZ $77,297 $87,686 $98,533 Louisville $76,369 $86,634 $97,351 Nashville , TN $75,893 $86,094 $96,744 Boise , ID $74,092 $84,050 $94,448 Bonus Range : x%-x% of base NATIONAL AVERAGE $85,967 $97,521


$109,585

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Epic Clarity Report Writer This position analyzes, provides specifications for, and writes individual reports for assigned applications. Serves as the primary reporting resource and have responsibility and focus on system support, maintenance, analysis, design, specifications documentation, change control, and versioning of all reporting components used to build and manage and perform multisystem Hospital reporting. Defines report requirements; designs/develops/tests/installs/implements report based programs; report programming designs; and codes/tests/ debugs/documents system scripts, programs and reports in application, web and database environments. Responsible for validating model system reports and identifying advanced reporting needs with report consumers. Meets with Epic application coordinators and report consumers to understand their reporting needs. May create new reports using a third-party report-writing tool to display Clarity data.

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Designs and documents the general functional requirements and detailed technical specifications for a report/database. Assesses reporting needs to Epic customers through investigations, analysis and evaluation to create desired reports. Receives and documents formal requests from customer including specifications (layout, calculations, data source, etc.) Evaluates requests for completeness and if needed works with customer to finalize request. Creates complex operational and project-related reports including analysis, design, documentation, versioning development, configuration, testing, implementation and ongoing support for Epic Clarity and Chronicles reports. Uses tools such as Reporting Workbench, Crystal Reports, and Business Objects Enterprise. Maintains existing reports and analyzes/evaluates requirements for new modified reports/databases Prepares detailed specifications, technical and user documentation from which reports, downloads, and extracts will be written. Ensures complete and accurate logical definition of data Responsible for maintaining data integrity and the ongoing quality control of delivered reports. Validates system build/reports designs and performs audit and report findings of security and data controls. Provides technical direction, guidance and assistance during project development and accomplish all required formal sign-offs Investigates, resolves and performs follow-up tasks on system and related problems. Collaborates to seek resolution of system design conflicts for points of integration and communicates risk implications to team lead/project manager. Implements reports/database software in an optimal manner to minimize the effect on production and development activities Consults with and advise vendors and technical groups concerning the continued support of reports and databases Recommends changes to established guidelines, standards, methodologies and conventions as appropriate Assists customers with quality assurance (testing) and documentation of testing results through standard procedures and processes


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Provides technical direction, guidance and assistance during project development and accomplish all required formal sign-offs. Participates in hardware and software selection, modification, and implementation. Maintains related support tools, including database installation and testing programs and standards/procedures Analyses, designs, documents, develops, tests, implements and maintains reporting user interfaces including alerts, prompts, screens, dashboards and templates. Ensures test scenarios are adequately documented and perform testing as needed. Prepares report management documentation to manage reports library, track project progress and reports problems in a timely fashion. Provides documentation and training to transfer knowledge and operational support to the EMR Reporting team. Works within established guidelines, standards, methodologies and conventions for report writing and documentation. Recommends changes to established guidelines, standards, methodologies and conventions as appropriate May utilize ITIL processes if present in the enterprise environment. Safeguards protected health information from any intentional or unintentional disclosure in compliance with applicable rules and regulations. Consults with and advise vendors and technical groups concerning the continued support of reports and databases Participates in meetings with stakeholders from physician groups, nursing, ED, OB, hospital service departments, information systems, clinic operations, management, executive leadership and reporting. Document main points, issues and key decisions. Maintains professional growth and development through seminars, workshops, and professional affiliations. Demonstrates positive interpersonal skills by effectively working with other team members to identify and resolve problems with project workflow

Skills and Knowledge     

Ability to gain an in-depth understanding of the Epic data model and determine data structures that benefits the entire reporting environment. Extensive knowledge of reporting programs and tools reports creation and maintenance including Epic Reporting Workbench, Epic Clarity, Chronicles, and Crystal Reporting writing will be utilized on the Reporting Team. In-depth knowledge and experience with relational database concepts and query tools. Sound knowledge of SQL tuning and data extraction methodologies. Ability to use OLAP and OLTP technologies along with knowledge of data warehouses/data stores and data marts to execute SQL query techniques. Strong background in programming, systems analysis, design and problem solving. Ability to translate user requirements into functional & design specifications, communicate with report consumers to gather specifications, review designs, present drafts, and validate results.


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Possesses comprehensive knowledge of hospital operations, procedures/functions and the relationships between them. Demonstrates the ability to build relationships and effectively communicate with the project team, and key clinical stakeholders, including business services, nurses and physicians. Works closely and collaboratively with other project team members including business and clinical leaders. Participates and sometimes facilitates building, planning and problem solving discussions with project teams, clinicians, and leadership. Ability to troubleshoot technical issues with reports, including reviewing code and database issues. Experience with business or clinical computer systems in the areas of data/information warehousing data and reporting of such data required. Solid understanding of computer systems, interfaces, software, and IT functions. Experience organizing and running multiple projects required. Can provide regular status updates to project lead/manager. Strong organization, analysis and problem solving skills required, with an emphasis on attention to detail and the ability to work on multiple projects simultaneously. Approaches problems constructively by focusing on how to move the project forward. Possesses strong interpersonal skills and effective communication skills, written and oral. Demonstrates the ability to adapt to project changes related to scope, schedule, workflow, and system utilization. Familiar with HIPAA, JCAHO and other regulations that impact hospitals and clinics. Excellent business analytical skills and general knowledge of statistics. Ability to adapt to a changing environment, problem solve and develop solutions. Strong documentation and communication skills. Experience with Microsoft Office or similar software required.

Experience    

Bachelor's degree in Computer Science, Business Administration or Health Information Management, or approved equivalent combination of education and experience. Three years of additional related experience may be substituted in lieu of educational requirement. 4 or more years professional healthcare/hospital experience with business systems report writing experience. 3 years or more experience with requirements definition of reporting needs, systems analysis, SDLC, developing a test plan and executing test scenarios to validate data in reports. Solid technical/database experience. Extensive experience with Epic clinical reporting. 1-2 years of experience designing, building, testing and supporting Epic Clarity reports for the clinical applications/end users. Epic Clarity certification (2009) highly preferred. Experience with various Epic modules, especially inpatient, hospital billing, HIM, ASAP, Epic Inpatient and Epic Ambulatory. Meaningful Use, Core Measures, and other quality measures reporting a plus.


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Experience with the following is required or highly desirable: Reporting Workbench, Business Objects Crystal Reports (Version 2008, XI or 10), Business Objects Enterprise, Business Objects Xcelsius. Experience writing complex reports in Crystal, writing stored procedures to be used in conjunction with Crystal. 3 to 5 years demonstrated expertise with relational database concepts and query tools including data management practices, logical data design and data modeling. Sound knowledge of SQL and data extraction methodologies. In depth training and expertise with some of the following: OLAP, Oracle, SQL Server, T-SQL, PLSQL,XML, HTML, Teradata database programming, SQL query tools. Experience with. Must be customer focused, results-oriented, flexible and adaptable. Ability to interact with stakeholders at all levels to communicate reporting needs and understand business requirements. Must be able to establish and maintain a high level of customer trust and confidence and have the ability to resolve conflict and manage conflicting priorities. Ability to establish and achieve goals and maintain time lines. Ability to accurately estimate development time Strong analytical and problem solving skills Strong report presentation, interpersonal, verbal, written communication skills Ability to work independently with general direction Self-directed and able to work independently with general direction. Flexible and adaptable

Working Relationships Internal:  This position reports to the Epic systems management, taking direction from and collaborating with the manager on work priorities and assignments as well as resolution and escalation of issues.  Works closely with application analysts and project teams to complete actions as assigned on team-level work plans and report status, progress and project-related issues to the Application Manager or senior analyst as appropriate. External:  Works closely with vendors  Is in frequent communication with other companies and outside vendors on technology issues.  Develops relationships with professional organizations, user groups, and help function personnel at other companies to keep abreast of new industry trends.


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Epic Clarity Report Writer Xth Quarter - 2016 Base Salary – U.S. cities: 25th 50th 75th San Jose $106,784 $121,136 $136,122 San Francisco $101,380 $115,005 $129,232 Ne w York City $97,845 $110,996 $124,727 Oakland/Walnut Cre e k/Concord, CA $96,897 $109,920 $123,518 Lowe r Fairfie ld Cty,CT/We stche ste r Cty, NY $96,397 $109,353 $122,881 Ne w Je rse y/Northe rn $95,888 $108,775 $122,232 Boston $95,350 $108,165 $121,546 Washington DC $95,290 $108,097 $121,470 Se attle $94,237 $106,903 $120,127 Long Island, NY $91,875 $104,224 $117,117 Los Ange le s/Orange County, CA $91,828 $104,170 $117,056 San Die go $90,128 $102,242 $114,890 Baltimore $89,492 $101,520 $114,079 Hartford $88,654 $100,570 $113,011 Philade lphia $88,502 $100,397 $112,817 Houston $88,306 $100,174 $112,567 Chicago $87,837 $99,643 $111,969 Dallas $87,484 $99,242 $111,519 De nve r $87,069 $98,771 $110,990 Sacrame nto, CA $86,409 $98,023 $110,149 Data $97,914 has been De troit $86,313 $110,026 Rale igh/Durham, NC $86,262 shielded $97,855 $109,961 Minne apolis $85,994 $97,552 $109,620 Charlotte , NC $85,841 $97,378 $109,424 Atlanta $84,860 $96,266 $108,175 Portland, OR $84,773 $96,167 $108,063 Tacoma, WA $84,283 $95,611 $107,439 Provide nce , RI $84,244 $95,567 $107,389 St. Louis $82,626 $93,731 $105,327 Miami $82,485 $93,571 $105,147 Columbus, OH $81,976 $92,994 $104,498 Milwauke e $81,850 $92,851 $104,338 Phoe nix $81,674 $92,651 $104,113 Gre e nsboro/Winston-Sale m, NC $81,615 $92,585 $104,038 Ne w Orle ans $80,821 $91,684 $103,026 Tampa/St. Pe te rsburg, FL $80,785 $91,642 $102,979 Cincinnati $80,591 $91,423 $102,732 Birmingham, AL $80,001 $90,754 $101,981 Jacksonville , FL $79,964 $90,711 $101,933 Salt Lake City $79,768 $90,489 $101,684 Cle ve land/Akron $79,547 $90,239 $101,402 Me mphis, TN $79,277 $89,932 $101,057 Madison, WI $78,848 $89,446 $100,511 Pittsburgh $78,627 $89,195 $100,229 Omaha, NE $78,051 $88,541 $99,494 Tucson, AZ $77,297 $87,686 $98,533 Louisville $76,369 $86,634 $97,351 Nashville , TN $75,893 $86,094 $96,744 Boise , ID $74,092 $84,050 $94,448 Bonus Range : x%-x% of base NATIONAL AVERAGE $85,967 $97,521


$109,585

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Sr. Epic OpTime Application Analyst The Sr. OpTime Applications Analyst functions as the primary support contact and expert for the Optime application. Helps end-user departments in the conceptualizing, design, and implementation of new applications, systems, major enhancements, and required maintenance. Works under the direction of the Team Lead to configure, build and install the application, including application implementation and enhancement, software configuration, process optimization, interface development, project management, technology and integration, training and knowledge transfer. Responsible for the requirements gathering, system build, and workflow analysis Performs tasks such as table management, configuration control, software version control and account administration. Participates in and facilitates day to day building, planning and problem solving discussions with project teams, clinicians, and leadership. Coordinates all issues that arise during the project for their application area. Primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations support by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application. Develops user training aids and trains end users in workflow and use of the application. Functions as the primary contact to troubleshoot problems and questions from end-users during training, golive and stabilization periods. Successful analyst are skilled communicators who make decisions independently and in collaboration with others up and down the project structure. Attention to detail is a critical skill for this position. Enjoys helping other user to learn and adopt to use of the application.

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Lead analyst/team member for Epic OpTime build/install, full cycle implementation. Assist with DBV (Design, Build, Validate) and re-engineering sessions. Has cross-team responsibilities on building for implementation Principal duties include analysis & documentation, customer support and management, project management associated with affiliate customers and others support work as assigned. Serves as a senior subject matter expert with clinical content, processes, and procedures associated with the enterprise. Conducts analysis of business and users needs to provide appropriate systems solutions. Gathers requirements and provides fit gap analysis and effective technical solutions for business needs. Develops and modify configurations (builds) that meet design requirements. Designs special screens, reports, databases, etc., and prepares specifications for system changes.


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Determines test approach for unit testing stage for releases/enhancements. Implements, modifies, test and administers more complex business systems and applications. Provides documentation for testing, functional and technical designs and development processes as required by project management methodology. Assists the Application Manager in state of work estimations and project scoping. Communicates effectively with end users providing timely work request status to Epic Application Manager and project managers. Contributes to the development of training materials for new processes developed by the team. Monitors production of recently migrated components. Assists with issue identification and resolution as appropriate. Collaborates to seek resolution of system design conflicts for points of integration and communicates risk implications to team lead/project manager. Supports implementation project methodologies and supplemental tools as appropriate. Provides regular status updates to project lead/manager. Provides required status reporting. Assists with other project related activities as needed Participates and sometimes facilitates building, planning and problem solving discussions with project teams, clinicians, and leadership. Facilitates development of integrated workflows working closely with the rest of the project team, subject matter experts and technical leads to define processes that cross applications and functional areas. Interfaces well with others at all levels including medical professionals, patients, co-workers, and the general public. Works closely and collaboratively with other project team members and clinical leaders. Champions new and innovative ideas to address business units / system barriers or opportunities. Provides experienced guidance and lessons learned Assists with mentoring and guidance of staff Maintains professional growth and development through seminars, workshops, and professional affiliations. Safeguards protected health information from any intentional or unintentional disclosure in compliance with applicable rules and regulations. Directs/support/lead the efforts of the associate analysts in the design, coding, testing, implementing, and documentation required for an application.

Skills and Knowledge      

Possesses comprehensive knowledge of the Surgical Services clinical environment (inpatient and outpatient) and hospital operations, procedures/functions and the relationships between them. Exhibits solid knowledge of the clinician workflows and documentation practices – including nursing, other clinical specialties, physicians and ancillary departments. Displays a solid understanding of computer systems, interfaces, software, and IT functions. Displays a solid knowledge and skill set for Epic system build/trouble shooting. Proven ability to interpret clinical care workflow and translate clinical needs into business and technology system applications. Extensive integrated knowledge of healthcare industry and business fundamentals


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Demonstrates thorough understanding of information systems, policies & procedures, including application support, operating systems, databases and related IT areas. Advanced skills in one or more of the following: - Clinical workflow - proven skills in accepted workflow methodology (Adaptive Design, Lean, etc.) - Business skills - ability to work collaboratively with Sr. Clinical and Executive Leaders. Proven project management skills for med / large projects, with broad reach / organizational impact. - Proven skills in complex meeting management and communication. - Information Services - ability to maximize technology capabilities to address complex strategic and operational needs. Proven skills in the following: - Work flow design. - Build, maintenance, and support of system. - Using change control procedures. - Providing support to users (on-call rotations required). - Deployment to new practices including training & support. - Prioritizing and implementing system updates & changes. - Thoroughly reviewing, analyzing, and testing new software releases. - Assisting users with the customization (preference lists, smart notes, etc.). - Analyzing data conversion needs. Familiar with HIPAA, JCAHO and other regulations that impact hospitals and clinics Demonstrates awareness and familiarity with Meaningful Use requirements. Ability to develop a basic cost benefit analysis. Ability to research, organize, analyze and synthesize data to support effective decision making as well as work within tight deadlines. Approaches problems constructively by focusing on how to move the project forward. Ability to accept responsibility to develop solutions from concept to completion. Ability to manage medium and large projects. Demonstrates the ability to adapt to project changes related to scope, schedule, workflow, and system utilization. Strong leadership judgment and business acumen. Demonstrates solid organizational skills. Proven ability to lead meetings and direct team problem solving sessions. Demonstrated ability to build relationships and effectively communicate with the project team, and key clinical stakeholders, including nurses and physicians. Possesses strong interpersonal skills Excellent communication skills internally and externally and with all levels of employees including senior management. Experience in formal analysis and presentation skills. Excellent customer relationship and negotiation skills. Ability to motivate others to learn. Monitors other Business Analysts in development methods and processes and implementation of methods. Ability to learn & adapt quickly in a fast paced environment. Ability to work independently and possesses initiative. Maintaining professional certifications and experience. Collaborating with peers and members of adjacent teams (PM, IP, etc.).


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Experience 

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Bachelor's Degree in a health, science, or business field, or an approved equivalent combination of education and experience, especially with process improvement / business applications in broader and complex areas. 5 years experience working in a healthcare setting, physician practice or hospital required. Clinical experience in a surgical area or a nursing degree is preferred. Proficiency in Epic: 2 years in design, build, testing and support of at least one full cycle Epic implementation of OpTime (Surgical Application) and/or Anesthesia is required (two full cycles preferred). Solid knowledge of clinician workflows and ordering practices and how they relate to other departments/clinicians in the hospital and outpatient areas. Awareness and familiarity with Meaningful Use requirements. Proven ability to interpret clinical workflow and translate clinical needs into business and technology system applications. Ability to lead clinical care initiatives regarding technology and system solutions. Proven ability to understand and interpret medical terminology and clinical situations. Demonstrated ability to build relationships and effectively communicate with a project team and key clinical stakeholders, including physicians. Exceptional interpersonal, analytical, organizational, and communication skills. Ability to work on multiple, complex projects with high quality results. Adaptability to project changes related to scope, schedule, workflow, and system utilization. High functioning team skills, including active listening, rapport building, effective written & verbal communication, receiving and delegating work assignments and escalating and resolving problems Excellent logic, verbal and math skills Certifications: Epic certified in Epic Optime and Anesthesia preferred but minimum requirement is Optime with experience in supporting at least one Epic implementation beginning to end.

Working Relationships Internal:  This position reports to the Epic Application Manager or equivalent, taking direction from and collaborating with the manager on work priorities and assignments as well as resolution and escalation of issues.  Works closely with the other application analysts and project teams to complete actions as assigned on team-level work plans and report status, progress and project-related issues to the Application Manager or senior analyst as appropriate.  Acts independently under general supervision, requiring minimal instruction and guidance.  May supervise lower level analysts.


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Sr. Epic Optime Application Analyst Xth Quarter - 2016 Base Salary – U.S. cities: 25th 50th 75th San Jose $106,784 $121,136 $136,122 San Francisco $101,380 $115,005 $129,232 Ne w York City $97,845 $110,996 $124,727 Oakland/Walnut Cre e k/Concord, CA $96,897 $109,920 $123,518 Lowe r Fairfie ld Cty,CT/We stche ste r Cty, NY $96,397 $109,353 $122,881 Ne w Je rse y/Northe rn $95,888 $108,775 $122,232 Boston $95,350 $108,165 $121,546 Washington DC $95,290 $108,097 $121,470 Se attle $94,237 $106,903 $120,127 Long Island, NY $91,875 $104,224 $117,117 Los Ange le s/Orange County, CA $91,828 $104,170 $117,056 San Die go $90,128 $102,242 $114,890 Baltimore $89,492 $101,520 $114,079 Hartford $88,654 $100,570 $113,011 Philade lphia $88,502 $100,397 $112,817 Houston $88,306 $100,174 $112,567 Chicago $87,837 $99,643 $111,969 Dallas $87,484 $99,242 $111,519 De nve r $87,069 $98,771 $110,990 Sacrame nto, CA $86,409 $98,023 $110,149 Data $97,914 has been De troit $86,313 $110,026 Rale igh/Durham, NC $86,262 shielded $97,855 $109,961 Minne apolis $85,994 $97,552 $109,620 Charlotte , NC $85,841 $97,378 $109,424 Atlanta $84,860 $96,266 $108,175 Portland, OR $84,773 $96,167 $108,063 Tacoma, WA $84,283 $95,611 $107,439 Provide nce , RI $84,244 $95,567 $107,389 St. Louis $82,626 $93,731 $105,327 Miami $82,485 $93,571 $105,147 Columbus, OH $81,976 $92,994 $104,498 Milwauke e $81,850 $92,851 $104,338 Phoe nix $81,674 $92,651 $104,113 Gre e nsboro/Winston-Sale m, NC $81,615 $92,585 $104,038 Ne w Orle ans $80,821 $91,684 $103,026 Tampa/St. Pe te rsburg, FL $80,785 $91,642 $102,979 Cincinnati $80,591 $91,423 $102,732 Birmingham, AL $80,001 $90,754 $101,981 Jacksonville , FL $79,964 $90,711 $101,933 Salt Lake City $79,768 $90,489 $101,684 Cle ve land/Akron $79,547 $90,239 $101,402 Me mphis, TN $79,277 $89,932 $101,057 Madison, WI $78,848 $89,446 $100,511 Pittsburgh $78,627 $89,195 $100,229 Omaha, NE $78,051 $88,541 $99,494 Tucson, AZ $77,297 $87,686 $98,533 Louisville $76,369 $86,634 $97,351 Nashville , TN $75,893 $86,094 $96,744 Boise , ID $74,092 $84,050 $94,448 Bonus Range : x%-x% of base NATIONAL AVERAGE $85,967 $97,521


$109,585

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Epic Resolute Professional Billing Analyst The Epic Resolute Professional Billing Analyst functions as the primary support contact and expert for the Resolute application. Works under the direction of the Team Lead or senior-level analysts to configure, build and install the application. Coordinates all issues that arise during the application build phase. Key operational activities include primary responsibility for analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations supported by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. Develops and documents internal procedures and establishes change control processes for the application. Develops user training aids and trains end users in workflow and use of the application. This analyst functions as the primary contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods. Must be a skilled communicator who makes decisions independently and in collaboration with others up and down the project structure. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other user to learn and adopt to use of the application The Epic Resolute Professional Billing Analyst helps end-user departments in the conceptualizing, design, and implementation of new applications, systems, major enhancements, and required maintenance. Directs the efforts of the associate analysts in the design, coding, testing, implementing, and documentation required for an application. Participates in the design, coding, testing, and documentation of new or existing applications.

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Coordinates and supports full cycle implementation and ongoing optimization and stabilization of the Epic Resolute Professional Billing module. Assists in ensuring timely deliverables of high quality work including requirements gathering, analysis, current and future state workflows, coding, design, system configuration, testing, implementation, support and documentation required for the Epic Resolute application. Planning, development, training, implementation, and evaluation of application functionality. Design workflows and build the Epic application, conduct testing, assist with training curriculum creation, and support the go live Works with the team and key customers to ensure appropriate development, training, and implementation of application functionality, and to validate system design and identify additional requirements for successful adoption/use Handles rapidly evolving system requirements and demands Executes build activities and ensure the build complies with Epic build guidelines and design decisions


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Works with end users to validate system design and identify additional requirements for successful adoption/use Participates in workflow design and understand how the system will impact end users. Through the implementation process become proficient with host applications, touch points with other applications and interface requirements Provides end user support and resolve issues once the system is activated Follow guiding principles for master file ownership and manage assigned master files. Participate in education, design and validation sessions Stays current with new versions and interim release functionality Works closely with other application analysts and IT on integration points across applications Conducts facility impact analysis to determine exceptions to enterprise model Reviews enterprise application workflows and model with facilities to identify exceptions and assist them in developing solutions Serves as the application liaison between facility and enterprise team to address variations via change control committees, etc.; once approved, work with enterprise AC and testing team to build and test exceptions Practice billing operations duties - Reviews, develops, implements, evaluates, and revises charge guidelines to optimize revenue management; effectively implements recommendations and monitors results. - Prepares analyses and reports/recommendations based on activities. - Evaluates/monitors the charge submission and accounts receivable work done by the practices. - Assigns Revenue Analysts to assists practices with charge/AR work as needed. - Ensures charge submission, work queue submissions, and follow-up required by the practices is occurring on a timely basis - Reviews office procedures as they relate to charge submission and accounts receivable management; recommends suggestions, ideas and solutions to improve operational processes - Collaborates with practice personnel and administration to implement change to practice operations where necessary and communicates responsibilities and expected performance to staff. - Reviews patient-specific billing issues/complaints as needed. - Serves as a coding resource on projects. - Trains staff on billing policies and procedures. - Reviews reports and analyses to identify operational issues. - Schedules, coordinates and conducts meetings with staff, physicians and vendors. - Participates in Quality Control measurement and follow-up. - Reports to Management regularly and requests intervention where necessary. System implementation duties - Conducts special projects and special studies to facilitate revenue management as required for system conversions, new facilities/acquisitions, new departments, new service lines, changes in regulations, legal reviews, etc. - Attends workflow and operational meetings to discuss Epic Resolute Professional Billing Implementation. - Makes recommendations on system changes to improve the revenue cycle.


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Provides guidance to the Training team on improving curriculum and providing users with additional training. Participates in policy and procedure development discussions and assist in implementation of billing policies

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Competent to work at a high technical level on all phases of application systems analysis, workflow analysis, build, design, testing, interface knowledge and programming activities. Possesses a thorough knowledge of the inpatient/outpatient revenue cycle environment and hospital operations, procedures/functions and the relationships between them. Exhibits solid knowledge of the revenue cycle workflows and the integration with clinical processes and practices including inpatient billing and professional billing and claims. Ability to analyze complex system configuration. Ability to document current state workflow; configure system based on organizational requirements, document build processes and participate in product testing. Ability to create testing scenarios based on current state workflow processes; troubleshoot issues and report findings to leadership as appropriate. Ability to analyze, build and design work queues to improve financial reimbursement. Ability to interact effectively with department stakeholders, project team members and vendors Demonstrates the ability to build relationships and effectively communicate with the project team, and key stakeholders, including clinical and non-clinician. Must be able to work effectively with all staff levels and collaboratively with other project team members. Displays a solid understanding of computer systems, interfaces, software, and IT functions. Displays a solid knowledge and skill set for Epic system build/trouble shooting. Able to identify business processes to improve the Revenue Cycle Flow; make recommendations to project leadership to ensure compliance with regulatory billing requirements. Must possess the ability to understand the integration of applications and their impact on business processes and operations. Must be forward thinking, able to meet project deadlines, possess high level of energy and professional acumen, and be client service oriented. Must be able to work independently or as part of a team. Must exhibit a dedication to quality, reliability and resourcefulness. Excellent attention to detail, organizational, listening, and verbal and written communication skills are required. Ability to take initiative, advise internal clients on alternate methods of solving problems, or recommend specific solutions. Creativity and excellent presentation skills are an asset. Ability to anticipate problems and visualize solutions on a proactive basis. High level of proficiency required within the MS Office Professional Suite: Word, Excel and Powerpoint.


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Experience     

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Bachelor’s Degree preferred or equivalent professional experience Minimum of 3 years of experience working in a position of a health care provider or organization with healthcare technology implementations. Hands-on experience with Epic Resolute Billing design, configuration, and build in a real-time environment with Claims as they relate to the Resolute Module. Epic Resolute Professional Billing certification may be required. Must have demonstrated experience implementing financial and administrative systems including patient accounting, billing, claims processing, managed care, and decision support. A solid understanding of the business aspects of physician based business operations Strong functional knowledge of Prelude and Cadence and how they impact Hospital Billing is preferred Creativity and analytical ability to solve problems in a variety of client situations, roles and environments Extensive knowledge of hospital workflow and business process flow analysis and design. Prior experience with IT systems and systems development projects. Ability to identify, document, resolve and/or escalate issues and maintain a complete issues log. Ability to research, organize, analyze, and synthesize data to support effective decision making. Must have excellent verbal, written communication, and documentation skills Proficient with Microsoft Office tools (Project, Visio, Word, Excel and PowerPoint) Project management skills including the ability to lead meetings, prioritize, resolve conflicts, and manage project plan. Must be able to work on multiple projects concurrently. Strong customer service orientation. Experience working with interfaced/integrated multi-vendor applications preferred. Must recognize and evaluate problems and refer appropriately when necessary. High functioning team skills, including active listening, rapport building, effective written and verbal communication, receiving and delegating work assignments. Must have the ability to develop and maintain good working relationships and to interact positively and productively with teams across organizational lines, including administrative and executive staff. Ability to identify, document, resolve and/or escalate issues and maintain a complete issues log. Ability to research, organize, analyze, and synthesize data to support effective decision making. Detail orientation and a knack for probing for information in order to fully understand the underlying needs that influence how the system should be configured Ability to work independently with minimal supervision and manage multiple priorities

Working Relationships Internal:  Report to Epic Application Manager or Sr. Epic Resolute Professional Billing Analyst  Works closely with the other application analysts and project teams to complete actions as assigned on team-level work plans and report status, progress and project-related issues to the Application Manager or senior analyst as appropriate.


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Epic Resolute Professional Billing Analyst Xth Quarter - 2016 Base Salary – U.S. cities: 25th 50th 75th San Jose $106,784 $121,136 $136,122 San Francisco $101,380 $115,005 $129,232 Ne w York City $97,845 $110,996 $124,727 Oakland/Walnut Cre e k/Concord, CA $96,897 $109,920 $123,518 Lowe r Fairfie ld Cty,CT/We stche ste r Cty, NY $96,397 $109,353 $122,881 Ne w Je rse y/Northe rn $95,888 $108,775 $122,232 Boston $95,350 $108,165 $121,546 Washington DC $95,290 $108,097 $121,470 Se attle $94,237 $106,903 $120,127 Long Island, NY $91,875 $104,224 $117,117 Los Ange le s/Orange County, CA $91,828 $104,170 $117,056 San Die go $90,128 $102,242 $114,890 Baltimore $89,492 $101,520 $114,079 Hartford $88,654 $100,570 $113,011 Philade lphia $88,502 $100,397 $112,817 Houston $88,306 $100,174 $112,567 Chicago $87,837 $99,643 $111,969 Dallas $87,484 $99,242 $111,519 De nve r $87,069 $98,771 $110,990 Sacrame nto, CA $86,409 $98,023 $110,149 De troit $86,313 $110,026 Data $97,914 has been Rale igh/Durham, NC $86,262 $97,855 $109,961 shielded Minne apolis $85,994 $97,552 $109,620 Charlotte , NC $85,841 $97,378 $109,424 Atlanta $84,860 $96,266 $108,175 Portland, OR $84,773 $96,167 $108,063 Tacoma, WA $84,283 $95,611 $107,439 Provide nce , RI $84,244 $95,567 $107,389 St. Louis $82,626 $93,731 $105,327 Miami $82,485 $93,571 $105,147 Columbus, OH $81,976 $92,994 $104,498 Milwauke e $81,850 $92,851 $104,338 Phoe nix $81,674 $92,651 $104,113 Gre e nsboro/Winston-Sale m, NC $81,615 $92,585 $104,038 Ne w Orle ans $80,821 $91,684 $103,026 Tampa/St. Pe te rsburg, FL $80,785 $91,642 $102,979 Cincinnati $80,591 $91,423 $102,732 Birmingham, AL $80,001 $90,754 $101,981 Jacksonville , FL $79,964 $90,711 $101,933 Salt Lake City $79,768 $90,489 $101,684 Cle ve land/Akron $79,547 $90,239 $101,402 Me mphis, TN $79,277 $89,932 $101,057 Madison, WI $78,848 $89,446 $100,511 Pittsburgh $78,627 $89,195 $100,229 Omaha, NE $78,051 $88,541 $99,494 Tucson, AZ $77,297 $87,686 $98,533 Louisville $76,369 $86,634 $97,351 Nashville , TN $75,893 $86,094 $96,744 Boise , ID $74,092 $84,050 $94,448 Bonus Range : x%-x% of base NATIONAL AVERAGE $85,967 $97,521


$109,585

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Epic Training Manager The Epic Training Manager is primarily responsible for management, oversight, development, and facilitation of the training team in the implementation and support of Epic Systems projects. Additionally, the Manager provides effective communication and direction in the deployment of the Epic Core / Ancillary Clinical applications and oversees the provision of accounts for all these applications. Develops the strategy and provides support for the roll-out of Epic training to end-users in hospitals, ancillary clinics, physicians and physician offices. Responsible for the development and evaluation of training materials for Epic applications end-user training and oversees the Epic Trainers. Hires, develops and evaluates Credentialed Trainers to deploy Epic training. Works with business owners in defining, planning, implementing and evaluating the training required to ensure a smooth change management and training plan as it impacts on departmental operations. Supports and participates in interdepartmental collaboration and problem solving. Works closely with business owners and other members of Enterprise Information Services (EIS) teams. Effectively coordinates the transition from solution definition to training delivery. Competent to work at the highest technical level of implementation and support of systems while considering the business implications of the application of technology to the current and future training environment. The successful individual creates a vision document that outlines the intent and delivery method of training in preparation for go live and beyond. This document is written for the project team and project leadership. In addition, the EPIC Training Manager will be responsible for: development of all training materials and determination of specialized and role-based/generic training requirements; development of a certification or assessment programs; development of the overall training schedule and scheduling the appropriate level of training for each user; securing and scheduling training facilities; ensuring that all users who need to be trained on the system are trained prior to gaining access to the production system; and development of an ongoing training program for after go-live.

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Provide supervision and direction for IT and user department staff participating in Epic system implementations. Plan, develop, coordinate, manage, and evaluate implementation and optimization training for all trainers Act as the subject matter expert and a team manager to ensure training quality and consistency Responsible for creating a vision document that outlines the intent and delivery method of training in preparation for go-live and beyond. This document is written for the project team and project leadership. Formulate/define training system scope and objectives for identified applications/programs requiring build and development Responsible for ongoing communication with Organizational Leadership regarding training issues and requirements.


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Responsible for developing the overall training schedule and for securing training facilities. Responsible for coordinating with both the application and technical team leads to design and maintain a Training Environment Management Plan--i.e., Master Train environment, population of clinical data, data replication, copy to multiple training environments. Responsible for overseeing the development of training schedules, agendas, course materials, job aids and post training competencies that are role-specific. Training material should be available in multiple training modes as appropriate. Responsible for leading the training efforts of end-users as they relate to assigned applications, ensuring that departmental trainers are prepared for end-user training, understand the training materials, and maintain competency. Responsible for participating in the preparation of application test scripts, integrated test scripts, and regression test scripts for assigned applications that meet end-users needs. Actively participate in testing the system. Responsible for utilizing project tools and maintaining documentation for the Master Train environment as well as check lists, issues lists, change control, etc. Assist in the development of a ‘go live’ plan and the ongoing support of the plan. Participate in weekly vendor calls. Complete assigned projects according to the published work plan and within time and cost estimates. Report project status information to the Director of Hospital Information Systems or Director of Ambulatory Systems (or equivalent management roles) and project requesters on a timely basis. Communicate anticipated deviations from project estimates in a timely manner. Follow established program and departmental policies, procedures, and technical standards. Review work of trainers for compliance and consistency with established standards Attend and participate in IT and hospital information systems departmental and project meetings relevant to assigned responsibilities and tasks. Follow established change control practices and procedures. Provide off-hours support for critical problem resolution. Demonstrate a willingness to accept non-routine work assignments as appropriate. Coach training team members and providing constructive feedback, advice, and best practices Recommend various personnel actions including, but not limited to, hiring, work assignments, performance appraisals, promotions, and disciplinary actions. Complete performance evaluations, analyzing the effectiveness of trainers, techniques, programs, and associated end-user outcomes and provide recommendations for improvement Provide system analysis and technical design for ongoing training environments Diagnose complex application issues and recommend remedial actions to correct problems using comprehensive application knowledge Review new application enhancements/upgrades and assists in development of implementation plans Orchestrate change and provide education leadership to maintain optimal standards to achieve Epic IT strategies.


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Skills and Knowledge          

Ability to manage other trainers to deliver hospital and clinic EMR and revenue cycle training to a diverse set of end users. Knowledge and experience with health care information systems and ideally Epic Systems. A strong belief in enterprise goals and objectives for installing Epic and excellent interpersonal skills to inspire end users and others on the training team to accept Epic. Demonstrated leadership skills - ability to lead others and impress upon them the importance of training during the install. Strong organizational skills, since this person will be responsible for coordinating the training effort for all applications before, during, and after training is conducted. Excellent communication and interview skills Excellent interpersonal and team skills Ability to work independently Good organizational skills Preferred: IT or clinical experience in one or more of the following areas: Anesthesia, Transplant, Ophthalmology, Radiology, Clinical Laboratory, and Regulatory Reporting

Experience 

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Bachelor’s degree in a health care, business, or technical field or commensurate experience in adult training and learning required. Master’s degree preferred. 8 years of progressive IT experience including 5 years of healthcare IT management experience or Education experience (preferably in a healthcare setting) including 3 years of progressively responsible supervisory/management and/or administrative experience required. 2 years experience in training module development with an emphasis on computer/web-based and multimedia design. Epic curriculum development and training experience is highly desirable. Certification: Incumbent is typically required to obtain Epic certification through a formal Epic training program while employed. Demonstrated experience with, process flow analysis, user relations and vendor interactions. Thorough understanding of the core business processes within health care organizations. Demonstrated experience in adult learning methodology and/or instructional design Ability to be self-directed with strong interpersonal, communication, analytical, organizational and PC skills required. Experience with EMR, Revenue Management or Practice Management implementations or support is a plus. Experience as a technical writer is desirable. Must possess excellent computer skills including advanced knowledge of MS Office, MS Access, Visio, Project and Project Tracking applications. Project management experience.


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Working Relationships Internal:  

This position reports to the Epic Application Manager or Sr. Epic Clinical Systems Analyst. Works closely with the other application analysts and project teams to complete actions as assigned on team-level work plans and report status, progress and project-related issues as appropriate.



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Epic Training Manager Xth Quarter - 2016 Base Salary – U.S. cities: 25th 50th 75th San Jose $106,784 $121,136 $136,122 San Francisco $101,380 $115,005 $129,232 Ne w York City $97,845 $110,996 $124,727 Oakland/Walnut Cre e k/Concord, CA $96,897 $109,920 $123,518 Lowe r Fairfie ld Cty,CT/We stche ste r Cty, NY $96,397 $109,353 $122,881 Ne w Je rse y/Northe rn $95,888 $108,775 $122,232 Boston $95,350 $108,165 $121,546 Washington DC $95,290 $108,097 $121,470 Se attle $94,237 $106,903 $120,127 Long Island, NY $91,875 $104,224 $117,117 Los Ange le s/Orange County, CA $91,828 $104,170 $117,056 San Die go $90,128 $102,242 $114,890 Baltimore $89,492 $101,520 $114,079 Hartford $88,654 $100,570 $113,011 Philade lphia $88,502 $100,397 $112,817 Houston $88,306 $100,174 $112,567 Chicago $87,837 $99,643 $111,969 Dallas $87,484 $99,242 $111,519 De nve r $87,069 $98,771 $110,990 Sacrame nto, CA $86,409 $98,023 $110,149 Data $97,914 has been De troit $86,313 $110,026 Rale igh/Durham, NC $86,262 shielded $97,855 $109,961 Minne apolis $85,994 $97,552 $109,620 Charlotte , NC $85,841 $97,378 $109,424 Atlanta $84,860 $96,266 $108,175 Portland, OR $84,773 $96,167 $108,063 Tacoma, WA $84,283 $95,611 $107,439 Provide nce , RI $84,244 $95,567 $107,389 St. Louis $82,626 $93,731 $105,327 Miami $82,485 $93,571 $105,147 Columbus, OH $81,976 $92,994 $104,498 Milwauke e $81,850 $92,851 $104,338 Phoe nix $81,674 $92,651 $104,113 Gre e nsboro/Winston-Sale m, NC $81,615 $92,585 $104,038 Ne w Orle ans $80,821 $91,684 $103,026 Tampa/St. Pe te rsburg, FL $80,785 $91,642 $102,979 Cincinnati $80,591 $91,423 $102,732 Birmingham, AL $80,001 $90,754 $101,981 Jacksonville , FL $79,964 $90,711 $101,933 Salt Lake City $79,768 $90,489 $101,684 Cle ve land/Akron $79,547 $90,239 $101,402 Me mphis, TN $79,277 $89,932 $101,057 Madison, WI $78,848 $89,446 $100,511 Pittsburgh $78,627 $89,195 $100,229 Omaha, NE $78,051 $88,541 $99,494 Tucson, AZ $77,297 $87,686 $98,533 Louisville $76,369 $86,634 $97,351 Nashville , TN $75,893 $86,094 $96,744 Boise , ID $74,092 $84,050 $94,448 Bonus Range : x%-x% of base NATIONAL AVERAGE $85,967 $97,521


$109,585

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2016 Epic Systems Salary Survey and Job Descriptions

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