CitiDirect BE
SM
Getting Started Kit Solution | Corporate and Public Sector Clients in Singapore Welcome to CitiDirect BE℠! CitiDirect BE℠ is the evolution of CitiDirect® Online Banking (CitiDirect). New user-friendly features in CitiDirect BE include a portal environment and a convenient single log in that gives you one-click access to multiple applications. The new interface and navigation are more intuitive, and provide a more streamlined and customizable electronic workflow. CitiDirect BE includes all the same CitiDirect functionality and tools you use daily but provide easier access to the key tasks you perform.
Logging-in for the First Time: Multi-factor Authentication Users* Before getting started, you will need the following: 1. 2. 3.
Your existing Safeword Card Safeword Card PIN Temporary Password email you received from CitiDirect BE
* For Singapore Clients Log in Steps: 1.
Navigate to: https://portal.citidirect.com
2.
Select your country, then hit Go. This will bring you to the CitiDirect BE User Login screen
3.
Select Multi-factor from the drop-down in the Login Method field. The Login ID and User ID fields will appear.
4.
Select New User in the Login ID field. Input your User ID (received via email from the mailbox –
[email protected] – with title “Important User Information”). Press the Login or Continue button. i. Note: If you would like to store your login information locally, click the checkmark box next to Remember my Login ID on this Computer.
5.
The Challenge Response fields appear.
6.
You must now input a dynamic password generated by using your Safeword™ card’s numeric keys and your PIN i. Activate your Safeword™ Card and enter your 4-digit pin at the Enter Pin prompt ii. At the host? Prompt, enter the number “9” iii. At the CHALLENGE? prompt, enter the CitiDirect BE Challenge which appears in the Challenge Field on your computer screen
7.
In the Response field on your computer screen, enter the response displayed on the Safeword™ Card. Ensure that your cursor appears in the Response field before entering.
8.
A Password field will appear. Enter your Password and click Login. For first-time users, you will be prompted to change your temporary password. Please note that your new password should fullfil the following requirements: i. PINs should be at least 6 digits or 6 alphanumeric characters, without repeating any digit or character more than once (e.g. Citi1234 is a valid password; Ciiti11 is invalid due to ii & 11). ii. The password should be a maximum of 15 characters in length. iii. The minimum number of days before a password can be reused is 90. iv. The minimum number of passwords before reuse is 6.
9.
After your password is saved, you will be prompted to set Security Questions and Answers. These Security Questions and Answers will be used to allow you to change your password in the future. After your Security Questions are saved, you will be granted access to CitiDirect BE.
If you did not receive a password for Multi-factor login via email, follow the below process to acquire your temporary password. •
After completing steps 1 – 8, a password field will appear along with a message: “Don’t know your password? Click here to reset your password”. Click on the indicated link to acquire a temporary password.
•
You will be prompted to input your email address twice, and then click on Reset Password. You will be sent an email with your temporary password. Upon receipt, log in using the Multi-factor process. The first time you login, you will be prompted to change your temporary password and setup security questions.
Navigating from the Home Page After successfully logging in, the CitiDirect BE home page will be displayed. Along the top of the screen, on the blue navigation bar, click on the CitiDirect Services menu item to launch CitiDirect.
A new window will launch and provide access to all your existing CitiDirect services. Mouse over or click on the Menu to locate and launch your CitiDirect services. You will only see menu items for services to which you are entitled.
Click on the service you want to launch, such as Input New Outgoing in the Payment Initiation section of the menu. The screen will launch per the example below. Perform all the actions you normally would via CitiDirect in these screens.
Use the Search CitiDirect Menu field on the upper right corner of the screen to locate all your services. Enter a search term, then click on the Lookup Icon in the field, or press Enter on your keyboard to perform the search. Results will appear on the page. You can click on the screen name to launch the screen, or identify where this item is located.
Frequently Asked Questions - General What’s new in CitiDirect BE? CitiDirect BE will allow users to access the core transaction and reporting functionality of CitiDirect via a single point of entry. All existing CitiDirect services will be available to users upon login. New features include: Improved navigation and search functionalities SM CitiDirect BE has an intuitive user interface that integrates CitiDirect Online Banking capabilities with oneclick access navigation and a new “Search CitiDirect” menu.
Value Added Services – Analytics (Coming in 2013) SM CitiDirect BE provides a suite of Analytics tools for a quick and intuitive assessment of operations performance, allowing improved control and management of financial flow.
Centralized Administration Service (“CAS”) Security Managers will be using a CAS to create new user profiles, user groups and perform user association.
Multi-factor Authentication (“MFA”)* MFA offers enhanced security through a combination of the existing Safeword Card, Security PIN and the New Password login processes.
Do I need to provide additional documents for CitiDirect BE? No, your existing documents on file with Citi will be used for CitiDirect BE.. Existing documentation relating to accounts and electronic banking (including but not limited to those that reference CitiDirect) will extend to CitiDirect BE and all current capabilities including client definition(s) and user entitlements/profile(s) used in CitiDirect will be replicated in CitiDirect BE. Your usage of CitiDirect BE confirms that you are aware of this. Whom can I contact for support on CitiDirect BE? Contact your regular Citi representative for support.
Where can I access additional training? You can access the Client Service Academy at: http://www.citibank.com/transactionservices/home/region/university/
Is there anything I need to do before using CitiDirect BE? Please work with your security manager to ensure that the e-mail address in your User Profile screen is accurate. We will need to send you important information about CitiDirect BE via e-mail. What are CitiDirect BE’s system requirements? Please refer to the link below: https://www.citidirectonline1.citidirect.citicorp.com/web/cda/systemrequirement/detail.jsp?systemRequirementId=1289
Frequently Asked Questions – Multi-factor Authentication Do I need a new Safeword Card to use Multi-factor login? No, you will be able to use your existing Safeword card to log into CitiDirect BE using Multi-factor.
At login I received a message indicating I need to login with Multi-factor. What should I do? Multi-factor Authentication has been introduced to limited users based upon their client profiles, If you receive a message about logging in with Multi-factor, please select Multi-factor from the Login Method drop down on the home page. You will be prompted to generate a Challenge/Response, and then you will be asked to input a password. If you do not have a password, click on the message that states: “Don’t know your password? Click here to reset your password”, and the system will guide you through the actions needed to login.
I did not receive a password via email. What should I do? You will be able to generate a new password by following the steps below: •
After following the Multi-factor login method process and completing the Challenge Response portion of the login, a password field will appear along with a message: “Don’t know your password? Click here to reset your password”. Click on the indicated link to acquire a temporary password.
•
You will be prompted to input your email address twice, and then click on Reset Password. You will be sent an email with your temporary password. Upon receipt, log in using the Multi-factor process. The first time you login, you will be prompted to change your temporary email and setup security questions.
I would like to add the Multi-factor login method to my company’s profile. What should I do? Please contact your Citi representative who will guide you through the process.
Frequently Asked Questions – Navigation How do I use the improved navigation in CitiDirect BE? CitiDirect BE utilizes a dynamic menu for quick and easy navigation, allowing users to launch services with fewer clicks. You can navigate to your CitiDirect screens by moving your mouse over the heading, then clicking on a menu item, or you can click on the heading to display the new menu over the whole window. Note that you will only see navigation links for the screens you are entitled to, just as CitiDirect behaves today. 1. 2.
After you log in to CitiDirect BE, and click on CitiDirect Services, the CitiDirect BE applet will appear. Mouse over or click on the following CitiDirect BE Applet Headings to explore which navigation items are available: • • • • • •
Home My Transactions & Services: Includes Payment Initiation, Payment Services, as well as Trade and Receivables Transaction Initiation Inquiries & Searches: Allows users to access all existing Inquiry pages Reports: Access to all CitiDirect Reports Tools & Preferences: Includes User Preferences & Maintenance Functions User Administration: For entitled individuals, this includes Security Manager screens
Can I close the portal home page after I launch CitiDirect Services? No. The portal window must be kept open after each login and throughout the duration of your session. The portal home page controls session time out features across the application.
How do I find the menu items I need? You can search to locate the screens you need on the new menu. On the upper right-hand corner of the screen, in the Search CitiDirect Menu field, enter the partial or complete screen name you are looking for, and then either click on the Lookup icon within the field, or press the Enter button on your keyboard. Results will be returned indicating where the item is located; along with a hyperlink directly to the screen. The Search menu field allows you to locate menu items within the new and enhanced User Interface (UI). Examples include:
Input New Outgoing Payment Home>My Transactions & Services>Payment Initiation>Input New Outgoing
Balance Summary Inquiry Home>Inquiries & Searches>Cash Statement>Balance Summary Inquiry
Cash Transaction Initiation Reports Home>Reports>Payment Reports>Cash Transaction Initiation Reports
What is Quick Help? Quick Help has been added to provide easy answers to the most common inquiries our service teams hear. On the upper right-hand corner of the page, click on the “I would like to…” drop-down button to see the list of frequently used functions. Click on the items you are interested in learning more about, and the response will populate your screen. Please be sure to save your work before loading this screen.
Why doesn’t CitiDirect Services window launch immediately after I login? CitiDirect BE features a contemporary user interface with access to a suite of Citi applications. Many CitiDirect BE users log into the portal to access applications other than CitiDirect Services. CitiDirect Online Banking can now be accessed by clicking the CitiDirect Services menu item located on the blue navigation bar within the CitiDirect BE home page. How do I access additional information on the CitiDirect Online Banking informational website? Click on the “Support Website” link, accessible from the upper right-hand corner of your screen.
How can I access the Online Help features? On the upper right-hand corner of the screen, click on Online Help. Alternatively, press the F1 button on your keyboard while in any CitiDirect screen.
Frequently Asked Questions – Security Practices
What is the composition of a Secure Password? i. PINs should be at least 6 digits or 6 alphanumeric characters, without repeating any digit or character more than once. ii. The password should be a maximum of 15 characters in length. iii. The minimum number of days before a password can be reused is 90. iv. The minimum number of passwords before reuse is 6. Will the system prompt for a Secure Password change? Users’ Secure Password will expire after 180 days. 5 days before the expiry date, the user will be prompted to change the Secure Password. Once the password has expired, the user will be required to change their passwords before continuing.
Under which circumstances will be access to CitiDirect® BE be disabled? Your access to CitiDirect® BE will be disabled after 6 successive invalid login attempts.
My access to CitiDirect® BE has been disabled. How do I regain access? Please contact your CitiDirect® BE Customer Support Representative.
If the Customer encounters any of the following problems: Unable to generate dynamic password Lost Safeword® Card Forgotten PIN Forgotten User ID User Locked Unable to login Please contact your CitiDirect® BE Customer Support Representative.
What are the security measures I should take? Password Security Do not reveal the One Time Password (OTP) generated by the security card to anyone. Customer should not allow anyone to keep, use or tamper with his OTP security token. Customer should not divulge the serial number of his security token to anyone. PINs should not be based on user-id, personal telephone number, birthday or other personal information. PINs must be memorized, not recorded and kept confidential and not be divulged to anyone. The same PIN should not be used for different websites, applications or services, particularly when they relate to different entities. Software Security Ensure that anti-virus, anti-spyware, and firewall software is deployed on the Customer's personal computers, especially when the personal computers are linked via broadband connections, digital subscriber lines, or cable modems Update the anti-virus and firewall products with security patches or newer versions on a regular basis Do not install software or run programs of unknown origin Data Security Make regular backup of critical data Consider the use of encryption technology to protect highly sensitive data. Usage Security Customer should check the authenticity of the bank’s website by comparing the URL and the bank’s name in its digital certificate or by observing the indicators provided by an extended validation certificate. Check that the financial institution's website address changes from http:// to https:// and a security icon that looks like a lock or key appears when authentication and encryption is expected. Terminate a login session if a SSL certificate does not belong to Citi and a warning is given to this effect. Log off the online session and turn off the computer when not in use. Do not select the browser option for storing or retaining user name and password. Check your bank account balance and transactions frequently and report any discrepancy. Do not disclose personal, financial or credit card information to little-known or suspected websites. Remove file and printer sharing in Customer's computers, especially when those computers have internet access via cable modems, broadband connections, or similar set-ups. Do not use a computer or a device which cannot be trusted. Do not use a public or internet café computers to access online banking or perform financial transactions. Delete junk or chain emails. Do not open email attachments from strangers.
Need Help? CitiDirect BE is designed to be intuitive and user friendly. If you have questions about how to log in or access main features and tools: 1.
Please visit The Client Service Academy at: http://www.citibank.com/transactionservices/home/region/university/
2.
Contact your Citi Representative
3.
Contact the CitiDirect BE (Singapore) Team at: Hotline: +65 6657 5633 Email:
[email protected]
