dotFIT Me Program Current Member Sample Script Connecting the Dots
Sample Script for enrolling a current member into a Club-Sponsored Subscription Susie, a current member, visits the club for a workout. Assume the commitment based on their needs: Hi Susie, it’s great to see you today! How have your workouts been coming along? Are you happy with your results? What if you could see even better results? Would you be interested in speeding up your progress? The reason I ask, Susie, is because you already took the first step and joined the club, and we’re thrilled that you did! I see you in here quite often, and it’s our job to make sure that you not only have a great time during each and every one of your workouts, but we also want you to achieve your goals, because the only time we feel like we are successful is when we know you are successful. In order to guarantee that you achieve your goals, we have to guarantee that you have the exact plan to get there. So we recently partnered with the experts at dotFIT, a research and development company, to create a totally individualized and personalized nutrition and exercise program for all of our members. It’s called the Me Program, and it truly is all about You! Here’s the best part, Susie: This incredible Program, which costs $10 per month for nonmembers is now included with your Membership here at the club – at no extra cost to you! It’s our way of ensuring all of our members achieve their goals, and it’s a small token of our appreciation to you for choosing our club. Would you like to get started with your Me Program? We’ll even help you do it! Great! Here are our next steps: After creating your account, we will schedule your Fitness Orientation with one of our Certified Fitness Professionals. They will assist you with creating a customized program that is perfect for you. As I said before, ensuring that all of our members are successful is very important to us, and because of that fact, both your Me Program and Fitness Orientation are something that we include with your membership. There is no extra cost for you for either of these services, Susie. The only thing that we ask of you is to commit to scheduling and completing your session within the next ten days. Why ten days? Because people who commit to completing this within ten days are significantly more successful at the club than those who do not. dotFIT, LLC 250 North Westlake Blvd. Ste 220 Westlake Village, CA 91362
dotFIT Me Program Current Member Sample Script Connecting the Dots
What should you expect? The Fitness Orientation is approximately 50 minutes in duration, you should come dressed to workout, and be absolutely ready to achieve your goals. What day and time in the next ten days works best for you, Susie? Fantastic! Julie, one of our best Certified Fitness Professionals, is available and will be working with you on [date and time]. Here is Julie’s card if you have any questions beforehand. You will have a great time with Julie – she’s fantastic. One more thing, Susie: If for whatever reason, something comes up and you absolutely need to reschedule, we ask that you would be so courteous as to please contact Julie at least 24-48 hours prior to the appointment to do so. Our Certified Fitness Professionals are some of the best in the industry, and as a result, their schedules can fill up fast - sometimes we even have waiting lists! Extending that courtesy will give you, Julie, and even other members the opportunity to adjust our schedules to make sure everyone receives the topnotch service they deserve. (After scheduling the appointment, the Front Desk or Salesperson should create a dotFIT Account for the new member. Upon completion of the account creation, an auto-generated email from dotFIT with their login information will be sent to the member.) Susie, here is your dotFIT Me Program login information. When you get home, you will also notice an email with the same information from dotFIT for future reference. Again, Susie, we want to congratulate you on taking control of your health, fitness and vitality today. We are so happy that you are a member here, and we want you to know we are as committed to the achievement of your goals as you are. Please let us know if there is anything else we can assist you with – have fun!
dotFIT, LLC 250 North Westlake Blvd. Ste 220 Westlake Village, CA 91362
