Classic account Our classic account gives you access to your money when you need it, leaving you free to concentrate on more important things.
Classic Account
Contents Getting started
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Making the most of my account
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– Everyday Offers & It’s On Us
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Day to Day
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– Overdrafts
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– Mobile Alerts
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– Moving your money
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– Cheques
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– Easy ways to pay
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Contacting us
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Welcome
Getting started The Classic Account is popular for good reason. It comes with many helpful features and there’s no monthly account fee. Whether you prefer Internet Banking, or talking to a real person, you’ll be able to manage your money how you want to.
What can I do next? Now you’ve opened your Classic Account you can: Register for Internet Banking to view statements, check your balance, view Direct Debits, set up standing orders and make transfers and payments. Register or log on to Internet Banking at lloydsbank.com
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Welcome
Download our Mobile Banking app Our free Mobile Banking service helps you stay on top of your finances on the move. You can do your banking on the spot with most mobile phones. If you have an iPhone or Android mobile, download our app from Apple App Store or Google Play to get started right away. If you have a different type of smartphone, sign into our mobileoptimised Internet Banking straight from your mobile browser. Register for PhoneBank® Open new accounts, book an appointment at your branch, order cheque books, make payments and much more. Our automated telephone service lets you carry out simple transactions, and our advisers are also available for anything a little more complex, call us on 0345 300 0000.
Use the Current Account Switching Service If you want to move your regular payments to your new account, you can use our switching service. We’ll help you switch your Direct Debits and standing orders. We can also help arrange for anyone who regularly pays money into your account to redirect their payments.
Our switching service moves everything over in just
7 working days
All you need to do is: –– Let us know the date you want to be switched. –– Tell us the account details, including the 16 digit number from your debit card for the account you want to switch from. We’ll ask your existing bank to close your account and send the balance to your new account with us. If you’d like us to arrange this ask in branch or visit lloydsbank.com/howtoswitch
Please note, although you can use Internet, PhoneBank and Mobile Banking to give us instructions 24 hours a day, seven days a week, some instructions, such as those given after 10pm or at weekends, cannot be processed until the next working day. Not all Telephone, Internet and Mobile Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information. You must be registered for Internet Banking to be able to use our Mobile Banking service. Services may be affected by phone signal or functionality. Mobile Banking services are only available to our UK personal Lloyds Bank customers and registration is required. Terms and conditions apply. We don’t charge you for Mobile Banking but your mobile operator may charge you for some services, please check with them. Our mobile app requires Apple iOS 7.0 or above, or Android 4.1 or above. Our tablet app requires iOS 7.0 or above. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Internet Banking registration is required. Terms and conditions apply. Not available on jailbroken/rooted devices.
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Classic Account
Making the most of my account Set up Save the Change® Set up Money Manager - our online tool that Save each time you spend. Saving is not always helps you organise your finances. as easy as it sounds. With Save the Change® it Money Manager automatically breaks down can be. most of your spending into meaningful Register for Save the Change® and each time categories (like entertainment, food and you buy something with your Lloyds Bank travel) to give you a better picture of Visa debit card, and your account is in credit, your spending. the amount you spend will be rounded up to Once you have registered for Internet Banking the nearest pound and the difference will be you can use the service free of charge. transferred from your current account to an Money Manager can be used with all your UK eligible Lloyds Bank savings account. You can Lloyds Bank personal current and credit card use your own savings account or choose a accounts together. friend’s or family member’s. To register and start using this free service, With Save the Change® your everyday visit lloydsbank.com/moneymanager purchases can quickly boost your savings – a few pounds at a time. For more details visit us in branch, at lloydsbank.com/savethechange or call us on 0345 300 0000.
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Money Manager is provided free to help you manage your personal finances and is not intended to provide legal, tax or financial advice. There may be differences between descriptions shown on printed or online statements and Money Manager. Your printed and online statements remain the definitive record of your account. Transactions may appear earlier or later on your statements. You must be registered for Internet Banking. Further terms and conditions apply.
Classic Account
Everyday Offers & It’s On Us Everyday Offers You can earn up to 15% cashback with Everyday Offers. Food, clothes, or something new for the home. With your Lloyds Bank debit card, or credit card if you’re the main cardholder, you can earn cashback using Everyday Offers on purchases at the types of places you shop.
It’s On Us With It’s on Us, we reward your loyalty by giving you the chance to be paid back for something you’ve bought every month, up to £500 with your Lloyds Bank debit card, or credit card if you are the main cardholder. You can activate It’s On Us when you view your Everyday Offers.
REGISTER NOW For more details visit lloydsbank.com/everydayoffers
Everyday Offers is available to Lloyds Bank UK personal current account and credit card customers (excluding Basic Account) aged 18+ who are registered for Internet Banking. Once enrolled, any cashback earned on credit card purchases will be paid to the primary account holder, so long as they have a Lloyds Bank personal current account. You’ll need to stay registered for Everyday Offers and keep your current account open to receive your cashback. Merchant offers and cashback amounts may vary and must be activated through Internet Banking. To enter the It’s On Us free draw, you must be a UK resident (excludes NI), be registered for Everyday Offers for up to a week, and have activated the It’s On Us offer. 1,000 debit or credit card transactions up to £500 will be reimbursed each week. For full terms and conditions visit lloydsbank.com/everydayoffers
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Day to Day
Day to Day Your Visa debit card
Managing your money
• Use your Visa debit card in shops, online and • Get 24 hour banking with your choice over the phone.
• Withdraw up to £500 per day at ATMs or up
of Internet Banking, Mobile Banking and PhoneBank®.
to £300 at Post Office® branches.
Cashpoint®
At many of our Lloyds Bank Cashpoint machines, you’re never far from being able to:
• Top up your pay-as-you-go mobile phone*. • Pay your bills. • Pay in cash and cheques. • Check your balance, change your PIN, withdraw cash or move money between Lloyds Bank personal accounts.
• Withdraw up to £500 per day.
*Your bank account will be debited in the same way as a cash withdrawal. Successful top-up transactions will reduce your £500 daily withdrawal limit.
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Using an overdraft
Overdrafts Planned Overdrafts We can offer our Classic Account holders a Planned Overdraft, subject to application and approval. This could give you some financial flexibility for those unexpected bills and payments or if you just need to borrow a small amount for a few days at the end of the month.
Calculating your overdraft fees When using your overdraft, you’ll pay a fee of 1p a day for every £7 that you borrow. There are no usage fees and no unexpected charges. You only pay for the amount you borrow for the time you borrow it. Here’s an example of how this might work:
Example: An account is overdrawn by £500 over the fee-free amount
The daily overdraft fee is 1p for every £7 you borrow
First, divide the amount of the overdraft by 7 and round down
Overdraft of
£500
500 ÷ 7 = 71
(rounded down)
Then multiply the result by 1 penny
71 × 1p = 71p
This gives the amount we charge each day £0.71 per day
REPRESENTATIVE EXAMPLE If you use a Planned Overdraft of £1,200 on your Classic Account, then we’ll charge you a daily overdraft fee of £1.71.
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Using an overdraft
Grace period
One daily overdraft fee You’ll pay a daily overdraft fee of 1p for every £7 you borrow. When calculating the daily overdraft fee, we will only use every full £7 you have borrowed, so if you borrow less than £7 you won’t be charged.
If you go over your limit
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So all your payments are made, it’s important you manage your account within your planned overdraft limit. If you don’t have enough money in your account or you reach your limit, you may not be able to make any more payments. If a payment takes you over your limit or we stop it, you won’t be charged.
Daily charging Instead of paying all fees in one go each month, the fee will be charged at the end of each day you use your overdraft including weekends and bank holidays – so you’ll pay for what you borrow on the day you borrow it. This will help you keep track of how much your overdraft costs you.
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Our grace period gives you until 2.30pm (UK time) to pay in enough to ensure the payment goes out, but you have until midnight to avoid a daily overdraft fee for that day. The money needs to be immediately available to use, so you could transfer money from another personal account you have with us via Mobile, Internet or Telephone Banking or pay in cash over the counter in branch.
Mobile Alerts
Mobile Alerts It’s important to monitor your account regularly to make sure you have enough funds to make any payments due. Our mobile alerts service offers a simple way to stay on top of your finances without even having to think about it. So if we have a mobile number for you, we’ll let you know when:
• You’ve started using your overdraft and
are being charged. You will only receive this message once when you are first charged for using your overdraft. You have until midnight to pay in enough to avoid future daily overdraft fees. The money needs to be immediately available to use, so you could transfer money from another personal account you have with us via Mobile, Internet or Telephone Banking or pay in cash over the counter in branch.
• You’re nearing your limit. We’ll send a
message when your balance falls below £50. If you have a planned overdraft, we’ll also send an alert when you’re within £50 of your planned limit.
• You don’t have enough to pay a standing
order. If you’re able to move your money from other accounts, you will have until 2.30pm (UK time) to pay in cleared funds in order to make any payments.
• You’ve reached your limit. You will
only receive this message once when you first reach your limit and have zero available funds.
Mobile alerts are sent before 10am UK time 7 days a week including Bank Holidays. This is a free service for all eligible current account customers.
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You can receive alerts abroad, but please check with your service provider for any charges you may incur. You can check if we have a valid number for you – or set one up – through Internet Banking, in a branch, or by calling us on 0345 300 0000. If you don’t want to receive alerts you can text STOP to 63338 to opt-out. If you opt-out you may miss important messages about your account so make sure you keep track of your balance and regularly check your statements through Mobile Banking, Internet Banking or Telephone Banking.
Moving your money
Make quick, secure deposits
• All the deposits you make over the counter are processed immediately.
• Any deposits made through our
Depositpoints™ before the cut-off time shown in branch will be processed the same day. Any deposits made after that time or at weekends will be processed the next working day.
• All cash will be immediately available when processed and cheques will follow normal clearance timelines.
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It’s easy to move my money
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• Our easy-to-use Immediate Deposit
Direct Debits Direct Debits are a quick and easy way to make payments. They go straight from your account to a company or service, which is really useful for paying regular bills like your utilities, where the amounts might vary. If you ever need to cancel or change a Direct Debit, simply let the company you are paying and us know. If you think there’s been an incorrect payment, tell us immediately and we’ll arrange a full refund, and tell the company or business involved.
Sending money abroad
Machines (IDMs), let you pay in cash and cheques in a matter of seconds – you don’t need your PIN and you’ll get a copy of the cheque in your receipt.
Our International Payment Services help you send money abroad quickly, easily and securely. To find out more go to lloydsbank.com/internationalpayments
Weekends and Bank Holidays are not counted as working days.
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Moving your money
Standing orders Another simple way to pay your bills is by standing order. This is a fixed, regular payment from your account. We can help you set these up, and if you ever need to change or cancel them just let us know.
Standing orders and future dated payments We make payments from your account shortly after midnight at the start of the due date. If your payment date falls on a nonworking day, then we will try to collect your payment the next working day.
If you don’t have enough funds in your account If there are still not enough available funds, we at this point to make a payment, we will try will make a final try on the next working day to make a payment again after 2.30pm the before rejecting the payment. same day. This gives you the chance to put extra funds into your account so that we can make the payment. The money needs to be available to use straight away, so you could transfer money from another personal account you have with us via Internet, Mobile or Telephone Banking or pay in cash over the counter in branch. If you do not have enough funds at the beginning of a day to make a payment:
• You have until 2.30pm to pay money into
your account to make the payment that day.
• If a payment takes you overdrawn, you
have until midnight to pay money into your account to avoid a daily overdraft fee for that day.
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Using cheques
Cheques Processing cheques
Unpaid cheques
For more information on paying in cheques and the processing times, please refer to your Terms and Conditions.
If you write a cheque without having enough money in your account to cover it, it might get returned (or ‘bounce’). Cheques can usually be returned up to six days after we receive them and charges may apply. Please refer to the Banking Charges section of the Personal Banking terms and conditions for more information.
If you need to stop a cheque call us straight away on 0345 300 0000 or visit a branch.
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When travelling
Easy ways to pay Use your Visa debit card abroad wherever you see the Visa sign, in hotels, bars, restaurants and shops. Your Visa debit card is an alternative to carrying cash, and is just as safe to use abroad as it is at home.
Travel Money
How to order
You might like to take foreign currency or American Express® Travellers Cheques with you when you go abroad. We also offer instant euro and US Dollars in many of our branches.
• Internet banking – if you’ve registered, sign into lloydsbank.com It’s the simple way to order and pay direct from your account.
• Phone 0345 366 1149 (lines open Monday to Friday 8am–10pm, Saturday and Sunday 10am–8pm).
We’ll monitor your account when you’re out of the country, and if we see anything suspicious, we’ll try to let you know. Let us know before you go so we can get in touch. Visit us in branch with your debit card or call us on 0345 300 0000.
• Call in to your local branch.
Our branches will also buy back any foreign notes or American Express Travellers Cheques you might have left over.
Fees apply, so please refer to the Banking Charges section in the Personal Banking terms and conditions for more information.
Order your foreign currency or American Express® Travellers Cheques by 3pm Monday to Friday (excluding Bank Holidays) and we’ll deliver them to a branch of your choice for you to collect after 1pm the next working day free of charge. If you need to call us from abroad, or prefer not to use our 0345 number, you can also call us on 01733 347007. You should always check travellers cheques are accepted at your travel destination. The price at which we buy back your currency may differ from the price at which we sold it to you. There are minimum denominations we can accept in certain currencies. Details of these are available on request. We may not be able to re-purchase currency if a country becomes embargoed or we no longer deal with that currency. Different delivery timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee next working day delivery to certain remote areas within the United Kingdom. Please ask in a branch for further details.
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Contacting Us
Contacting us
Telephone Banking
More information
Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.
There’s no monthly fee for a Classic Account, but for more details of our current fees and charges, please refer to lloydsbank.com or visit a branch.
Lost and stolen 0800 096 9779 (or +44 1702 278 270 from abroad) Help with your account 0345 300 0000 (or +44 1733 347 007 from abroad) Unrecognised transactions 0345 300 6699 (or +44 1702 462 493 from abroad)
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Important information
American Express® is a registered trademark of American Express Company.
Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.
Cashpoint®, PhoneBank® and Save the Change® are registered trademarks of Lloyds Bank plc. DepositpointTM is a trademark of Lloyds Bank plc.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
The Post Office® and Post Office logo are registered trademarks of the Post Office Ltd.
Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 3572 or 01733 462 267 (Textphone 0800 056 7614 or 01733 347 500 if you have a hearing impairment). For more information visit www.lloydsbank.com/contactus
Lloyds Bank plc. Registered Office: Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk Eligible deposits with us are protected by the Financial Services Compensation Scheme. We are covered by the Financial Ombudsman Service. Information correct as of November 2017.
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Contact us
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Go to lloydsbank.com/classic
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Call us on 0345 300 0000
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Visit your local branch
If you’d like this in another format such as large print, Braille or audio CD please ask in branch. If you have a hearing or speech impairment you can contact us using the Next Generation Text (NGT) Service or via Textphone on 0345 300 2281 (lines are open 24 hours a day, 7 days a week). If you’re Deaf and a BSL user, you can use the SignVideo service available at lloydsbank.com/accessibility/signvideo.asp
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