NEW PRODUCT LAUNCH

Download Evidence. • Product marketing team is new to the company. • New gated process is being tested for product launch. • Previous product launch...

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NEW PRODUCT LAUNCH

PRODUCT LAUNCH Competitive Analysis

Problem: Business relying on 4M lift from product launch and this represents a high risk

Objective: Understand how new product compares to competitive alternatives Measurement Objective: Measure the impact of the product launch

Evidence • Product marketing team is new to the company • New gated process is being tested for product launch • Previous product launch communications are Inward-out • Disconnect between corporate view of launch training and the lack of familiarity in the field • Field reps lack knowledge of new product resources

Positioning Objective: Define to solve customer problems

Reinforcement

Launch Plan

Objective: Ensure product launch has been adopted

Objective: Rollout and gain quick wins

Incentives

Training

Objective: Design incentives that drive behaviors to sell new products

Objective: Enable reps to sell dealers on the new product

Marketing Execution Objective: Drive interest in new products through field marketing

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PRODUCT LAUNCH – COMPETITIVE ANALYSIS Objective: Understand how new product compares to competitive alternatives Step 1 - Competitive Analysis Deliverables: • Competitor Analysis by Product/Solution • Expert Panel

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PRODUCT LAUNCH – POSITIONING Objective: Describe new product to solve customer problems Step 1 – Positioning Deliverables: • Product/Solution Lifecycle Assessment • Positioning Document by Product/Solution o o o o

• •

Problem Solution Primary Message Product Description

Value Prop by Product/Solution Messaging by Product/Solution

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PRODUCT LAUNCH - LAUNCH PLAN Objective: Rollout and gain quick wins Step 1- Launch Plan Deliverables: • Launch Strategy o o o o o o o

• • • •

Retention Share of Wallet Migration Wedge Displacement Mindshare Breakthrough

Training Plan Launch Goals Cross Functional Project Plan Communication Plan

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PROJECT LAUNCH - TRAINING Objective: Enable reps to sell dealers on the new product Step 1 - Training Deliverables: • External Training o Value Prop Training Plan & Delivery o Product Messaging Training Plan & Delivery o Industry Positioning Training Plan & Delivery o Competitive Positioning Training Plan & Delivery o Company Positioning Training Plan & Delivery • Internal Training o Persona Training Plan & Delivery o Buying Process Training Plan & Delivery o Internal Company Process Training Plan & Delivery o Partner Enablement Training Plan & Delivery

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PROJECT LAUNCH – MARKETING EXECUTION Objective: Drive interest in new products through field marketing Step 1 - Marketing Execution Deliverables: • Product Marketing Goals • Product Marketing Plan o o o o o o

Events Collateral Website update Presentations Promotions Mystery Shopping

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PROJECT LAUNCH - INCENTIVES Objective: Design incentives that drive behavior to sell new products Step 1– Design Incentives Deliverables: • Incentive plan by role (Bonus, Commissions, SPIFFs, etc.) • Incentive Financial Models • Incentive Approval

Step 2– Implement Incentives Deliverables: • Incentive Calculator • Communication Plan • Quarterly Compensation Review

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PROJECT LAUNCH - REINFORCEMENT Objective: Ensure product launch has been adopted Step 1 – Reinforcement Deliverables: • Communications Plan • Launch Calendar with phase out • Adoption Plan • Gamification or recognition plan by role

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PROJECT LAUNCH - MEASUREMENT Objective: Measure the impact of the product launch Step 1 – Measurement Deliverables: • KPIs • Financial Performance • Enablement Scorecard • Win/Loss Analysis • Customer Satisfaction • Pipeline Analysis

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NEW PRODUCT LAUNCH Quick Wins Sales Training: Help the sales field understand how the product solves dealer and end-user needs (what problem does this new product solve, what objectives does this help meet, what are the reasons to believe) Communication: Announcement emails and presentations geared towards sales on how to present the offering (Benefits targeted to personas) Segmentation: Identify top targets for sales force and direct on where to focus their efforts (classic blocking and tackling) Marketing: Develop Lead Generation program with internal nurture campaign to cultivate leads for dealers Enablement: Dealer training on how to present and sell the new product (Webinar with 30 minute overview and 30 minute Q & A). Record webinar to

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PRODUCT LAUNCH GAP TO BEST PRACTICE Adopt outward>in focus

Lead Generation Nurture Campaigns Event-based Buying Process Advancement

Personas Buyer Process Maps Dealer Training

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Sales Enablement  Sales Performance Management  Talent Management  Sales Execution

Gate Process

Demand Generation

LeadGen Process

GTM Readiness

Quote Setting

Market Potential

Sales Process Comp

Talent Mgmt. Territory Design

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SALES AND DEALER ENABLEMENT What is Sales and Dealer Enablement?

Is an approach for how a company equips its sales people and dealers to have the right conversations with right buyers

What does Sales Enablement do? Gets the right product, marketing and sales content into the hands of the right sellers a the right time to move sales opportunities forward What does it mean to use Sales Enablement? Sales effectiveness increases, measured in revenue per RSM/dealer 13

ENABLEMENT OBJECTIVE Business objectives of sales and dealer enablement • Align efforts of product management, marketing and sales to buyer/end-users • Provide high impact content to improve sales call quality and effectiveness • Make content accessible in multiple forms to advance opportunities forward • Train RSMs and dealers on product benefits, unique selling proposition, target markets and launch plan

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PRODUCT LAUNCH ROLES & RESPONSIBILITIES

FUNCTIONS

ACTIVITIES

BUSINESS STRATEGY

LAUNCH OBJECTIVES

PROGRAM DEVELOPMENT

LAUNCH EXECUTION

PROGRAM MEASUREMENT

• Business case development • Functional requirements • Launch requirements • Market Analysis • Financial targets

• Product marketing establishes set of launch objectives aligned to business units • Develop a campaign roadmap

• Product marketing coordinates planning with business unit stakeholders • Awareness campaigns developed to drive demand generation • Sales/Partner strategies defined

• Product marketing executes on defined strategies and orchestrates activities with sales, partners, field marketing and product management • Sales enablement leads training

• Marketing and Sales operations measure campaign progress and results. • Iterate on changes to drive adoption and sales • Pipeline activity provided to show campaign productivity

• Product Management • Director of Marketing • Sales Directors • Exec. Leadership

• Product Marketing • Director of Marketing • Sales Directors

• Product Management • Product Marketing • Director of Marketing • Sales Enablement • Dealer Marketing

• Product Management • Product Marketing • Director of Marketing • Sales Enablement

• Product Marketing • Director of Marketing • Sales Operations

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