OPIM 631 Operations Management: Quality and Productivity

The Wharton School

Quarter II Fall 1999

The University of Pennsylvania

OPIM 631 Operations Management: Quality and Productivity Key Event Schedule M 11/1

Class 1 • •

Introduction Operations Strategy (Web Tour)

W 11/3

Class 2 • • •

Process Flow Analysis Analysis of an Assembly Line (Toshiba Case)

M 11/8

Class 3 • • • •

Bottleneck Analysis Analysis of a Continuous Process (National Cranberry Case)

W 11/10

Class 4 • •

Process Design Work Methods (Work Methods Design Exercise)

M 11/15

Class 5 • •

Variability and Process Performance Simulation

W 11/17

Class 6 • • • •

Managing Variability I (Beau Ties Ltd. of Vermont)

M 11/22

Class 7 • • • •

Managing Variability II (Manzana Insurance Case)

W 11/24

Class 8 •

Summary of “Process Management”

M 11/29

Class 9 • • • • •

Bottleneck Management Production Control (The Goal)

NOTE: The book, The Goal, may be read any time before 11/29.

W 12/1

Class 10 • • • • • • • •

Competing through Operations (Stonehaven, Inc.)

Take-Home Quiz Due (individual assignment)

M 12/6

Class 11 • • •

Toyota Production System Process Improvement (Toyota Case)

W 12/8

Class 12 • •

Service Operations (MGH Case)

M 12/20

Final Exam 1:30-3:30pm

Team Exercise Due Tuesday 11/9