FREE SHARPENING IS BACK!
We are happy to announce that effective September 10th, 2012, Kai USA Ltd. will once again sharpen your Shun cutlery for free, for as long as you own it. It’s as simple as that. You pay for shipping, and our expert sharpening services are FREE. Why the Change? Many of you were disappointed when we discontinued sharpening here at our Oregon facility. We listened to you, our customers and improved our processes. As a result, we have brought back the Japanese whetstone sharpening system which will allow us to replicate the original handcrafted Japanese cutting edge.
Shipping your Shun Knives. • Download the Shun Sharpening Services & Warranty Form. The form is located at http://www.shuncutlery.com/warranty.php?brand=shun. Complete all the information on the form and include a copy with your knives when shipping. Be sure to include your return shipping payment. • Carefully pack your knives; even a dull knife can be dangerous! Packing must survive multiple handlings and arrive intact. All packaging received at our facility will be recycled. If you wish to keep your original Shun knife box, please DO NOT send it in with your knife.
Kitchen Knives: • Wrap your knife in several layers of newspaper or bubble wrap, making sure to fully cover the tip. Use tape to keep the layers of wrapping and keep from becoming loose. If you have a blade sheath, place your knife in its sheath and we will return both of them to you. • If you are returning more than one knife, wrap each knife individually, and then wrap them all together so that they won't roll around in the box, causing damage to the blades or handles. Shipping Box: • Place filler material - such as packing peanuts, bubble wrap, or newspaper - on the bottom of your shipping box. Then place the knives in the box and add another layer of filler on top of the knives. • If you wish to keep original Shun knife packaging, please do NOT send it in with your knife for warranty service. All packaging sent to us as part of a warranty service shipment will be recycled. • Ship the knife or knives to us via any shipping carrier of your choice; please get tracking information for your records. We are not responsible for knives lost during shipping before reaching us. Kai USA ltd., Shun Cutlery WARRANTY SERVICES 18600 SW Teton Avenue Tualatin, OR 97062 Return Shipping. Return shipping costs apply for Shun sharpening and warranty services. The cost is $5 for the first knife and $2 for each additional knife for domestic shipping. For shipping to Canada, a $15 flat rate applies. Please enclose check, money order, or credit card information in the space provided on the warranty form. Thank you for cutting with Shun.
Jeremy Smalling Warranty Services Supervisor
Sharpening Services & Warranty Form For sharpening services and warranty, please fill out this form completely; missing information may delay return shipment to you. Make a copy of the completed form for your records. Enclose the completed form, along with your warranty or service item/s, in a shipping box (envelopes are not allowed). Close and tape the box securely. We recommend shipping your package with a company that uses tracking numbers. Kai USA Ltd. will not be responsible for any damage or loss incurred if your items are not properly packaged and shipped. If you are shipping from outside the United States: Avoid unnecessary duty charges by filling out the declaration form required by US Customs. Note on the form that the items are being returned for warranty service. Ship to:
Warranty Dept. Kai USA, Ltd. 18600 SW Teton Ave Tualatin, OR 97062
Please allow two weeks processing for sharpening and warranty orders, plus round trip shipping of up to four weeks.
Name (please print): Mailing Address: Apartment Number:
Suite Number:
City:
State/Prov:
Zip/Postal Code:
Country:
Phone:
Email:
Please Include Return Shipping Fee: $5 for the first knife; $2 for each additional. Candian Customers: Please include a flat fee of $15 for return shipping. Other international customers please call or email for a quote. Along with this form, please include check, money order, or provide your credit card information:
Name on Credit Card (If different from above): Billing Address (if different from above): City:
State/Prov:
Card Number:
Zip: Exp. Date:
Sec. Code (3-4 digit number):
Please complete the information below. (Model number is on the blade.) If you need more space, use an additional form and ship all forms and products in one box. Let us know whether any of these items have sentimental value. If we cannot repair a knife which has sentimental value, we can return it to you.
Example: Quantity:
1
Model #
DM0723
Description:
6” Classic Chef’s
Date of Purchase:
7/20/99
Reason for Warranty Service:
Sharpening Quantity:
Sentimental value? (Circle one) Y / N
Model #
Description:
Date of Purchase:
Reason for Warranty Service: Sentimental value? (Circle one) Y / N
Example: Quantity:
Model #
Description:
Date of Purchase:
Reason for Warranty Service: Sentimental value? (Circle one) Y / N
Example: Quantity:
Model #
Description:
Date of Purchase:
Reason for Warranty Service: Sentimental value? (Circle one) Y / N
Knives are extremely sharp tools and should only be used with the utmost care and caution. For warranty or sharpening service, please do NOT return your product to the place of purchase. Information about product repairs, sharpening services, and frequently asked questions is available online at www.kaiusaltd.com. If you have any questions, please contact us directly at 1-800325-2891 or email warrantyinfo@kai-usa-com. When calling or emailing, please have your information available.
Note: If you wish to keep your original Shun packaging, please do not send it with your warranty or service shipment. All shipping materials will be recycled.
