Huawei - HRS User Guide Huawei -全球订房网使用指南 © A brand of HRS Group
Start page- 登录页面:
Search throng Huwei local office 根据华为公司地址搜 索
Select the language 选择想要显示的语言
More search possibility click here 更多搜索功能 点击这里
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Hotel list – 酒店列表
New search click here 修改行程点击此处重新 搜索
More filter function to optimize search result 更多精确查找优化酒店 搜索结果
Select the currency 选择想要显示的货币
PREFERRED indicating
commonly used Hotel 代表处常用酒店
Discount exclusive for HRS Corp clients HRS企业客户专享折扣价
Company logo indicating contract hotel 公司协议酒店有公司标志 标注
Click here to see hotel cancellation policy 点击此处查看酒店取消 政策
Hot deal rate with restrict cancellation policy 热卖价通常有严格的 取消政策
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Hotel details – 酒店详情 More details click the navigators 很多详情点击此导航栏
Hot deal might be unrefundable if cancel 热卖价通常一旦取消将 全额扣款
Click here to check rate Description & cancellation policy 点击此处获取价格描述和 取消政策
Company logo indicating contract hotel 公司协议酒店有公司标志 标注
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Booking step 1- Input data 预订步骤1 – 输入数据 Using booking template by login “My HRS” 通过登录“我的HRS”使用预订 模板输入信息
Click here if the booker is different with guest 当预订人非入住客人时，请点击 此处输入预订人信息
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Booking step 2 – Final check 预订步骤2 – 最后检查
Booker data check 预订人信息核实
Click here to double check cancellation policy 点击此处再次查看免费酒店取消 政策
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Booking step 3 – compliment 预订步骤3 – 完成预订
Process No. indicating the compliment of booking 预订完成后会生成一个HRS 处理号
Additional way to receive HRS confirmation letter 额外的方式获取HRS确认信
Create template to save time for future booking 将此预订创建模板以方便今后预订
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Amend & cancel booking – 修改和取消预订
Key in process No. & access code to display booking 输入处理号和提取密码显示预订
Add more bookings or change stay duration 增加房间预订或者更改入住时间
Cancel the booking 取消预订
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Online booking tips & FAQ 在线预订小贴士&常见问题解答
© A brand of HRS Group
Search via map – 通过地图搜索酒店
Click here to show all hotels on map 点击此处在地图上显示所有 酒店
Click here to show routine 点击此处显示两地间路线
Red No. include all hotels near this location Put the mouse on the No. to see hotel details 红色编号所有该地点附近酒店，将鼠 标放在编号上，具体酒店名字会出现, 可以点击名字查看详情
Grey No. indicate the specific hotel Put the mouse on the No. to see this hotel detail 灰色编号特指具体酒店，将鼠标放在 编号上，该酒店详情会出现
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Search selected hotel via map – 通过地图搜索指定酒店
Show on map with hotel No. 酒店编号会出现在地图上
Select the hotels & click here 选中要显示酒店点击此处
Put the mouse on the hotel No. detailed info displayed 将鼠标放在酒店编号处，相 应的酒店详情会显示
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Search specific hotel / hotel chain 特定酒店/连锁集团搜索
Sort hotels by different categories 可以按不同类别重新排序酒店
Click “other search criteria” 点击“其他预订要求”
Input the key word of the hotel/hotel chain 输入酒店/连锁集团的关键 字
** The Chinese PinYin is not suggested to use. E.g. either key in “Marriott” or “万豪”; but not “Wan Hao”. 不建议使用中文拼音 例如：可以输入“Marriott” or “万豪”，但勿输入“Wan Hao”
All related hotels will be top of the list 所有相关的酒店会在列表最前端显示
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Booking history – 预订记录
Overview of bookings made via “My HRS” 通过登录“我的HRS”后做的预 订记录可以查看到
Search availability of your intended date 根据您的入住时间搜索房态
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Hotel evaluation – 酒店评价
After check-out, you could evaluate the booked hotels 离店后，您可以对这些预订过的酒 店进行评价
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Q&A– 常见问题解答 1. Why weren’t all of our corporate hotels displayed online?
为什么我们的协议酒店不能在线显示？ •
HRS is showing the real time information online which means the hotels displayed online should have the room available. So if one of your preferred hotels can not be visible, that might be: HRS显示的是在线即时信息，意指所有在线显示的酒店都是有可预订的房间。所以如果没有看到您中意的酒店，原因可能是：
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Hotel is fully booked which not appear in HRS system 酒店已经满房，故不在HRS的系统里显示
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Hotel can not accept the instant confirmation which makes them not appear in HRS system 酒店无法满足即时确认的要求，故无法在HRS的系统里显示
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Please email your booking request to us and our reservation agent will handle it for you. 请发送预订需求的邮件，我们的预订工作人员会为您处理。
2. Can I search hotels by the exact hotel name or specified area?
可以按酒店名字或特定区域来搜索酒店吗？ Yes, we can. 是的，可以。 Please key in the city name in the destination and then input the full or part of the official hotel English name or Chinese name: 请在目的地输入城市名字，然后输入酒店的英文或中文全名或部分名称 P.S. The Chinese PinYin is not suggested to use. 注：不建议使用中文拼音 E.g. Shanghai JW Marriott hotel – either key in “Marriott” or “万豪”; but not “Wan Hao”. 例如：上海JW万豪酒店—可以输入“Marriott” or “万豪”，但是“Wan Hao”是不可以的
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3. What is the international standard hotel check-in/out time?
酒店入住和离店的国际标准时间是什么？ Standard: check-in after 14: 00pm & check-out before 12: 00pm (noon); 标准：下午两点之后入住， 中午十二点之前离店 Early check-in: if check in before 10: 00am, 01 night more will be charged If check in between 10:00am and 14: 00pm, 0.5 night more will be charged (in China, most hotel will not charge this part if the daily occupancy is not so full) 早入住：如果上午十点之前入住，将增加一晚房费。如果上午十点到下午两点入住，将增加半
晚房费（中国大多数酒店在客房未满
的情况下不会收取此费用） Later check-in: if check in after 18:00pm, guest has to provide credit card information for reservation guarantee 晚入住：如果下午六点之后入住，客人需要提供信用卡信息作预订担保 Late check-out: if check-out between 12: 00pm (noon) and 18:00pm, 0.5 night will be charge. If check-out after 18: 00pm, 01 night more will be charged Hotel will arrange rooms according to today’s occupancy rate 晚离店：如果在中午十二点到下午六点之间离店，将增加半晚房费，如果在下午六点之后离店, 将增加一晚房费.酒店可能会根据当日 的入住情况调整房间
4. Can I use my English name when booking the hotel?
预订酒店时可以使用英文名字吗？ Yes, you can. No matter what kind of name you use, please ensure to use this same name upon check-in. otherwise the reception cannot find your booking record. 是的，可以.不管您用什么名字，请您入住时报上与预订时所用的相同的名字，否则酒店前台找不到您的预订记录
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5. How can I recognize that my hotel booking is completed?
如何确认我的预订已经完成了？ When you finished your hotel booking, the system will send you a HRS confirmation letter to your mail-box. There is a unique
booking process No. and access code on this letter. That means you already booked this hotel successfully. 当您完成酒店预订，系统会发送HRS的确认信到您的电子邮箱.邮件会提供预订号码和密码.这就说明您已成功预订该酒店.
6. Shall I need to show HRS confirmation letter or indicate HRS booking No. when check-in?
入住时需要提供HRS的确认信或者HRS的预订号吗？ No, you need not. Just indicate your name which is as same as you used during the booking. 不需要.出示和您预订时相同的入住人姓名即可
7. How can I change or cancel the bookings?
如何更改或取消预订？ You could either change or cancel the bookings online or forward HRS confirmation letter to our 24H customer service team. 您可以在线更改或取消预订，或者把您的HRS确认信转发到我们24小时客服团队 We suggest you make the new booking first and then cancel the original booking in case the hotel has limit room availability. 我们建议您先完成新的预订，再取消原来的，以免有的酒店客房率比较紧张。 Kindly be noted: Do not reply to the HRS confirmation letter, since it is sent by system automatically and nobody can receive your further request. 注：请不要直接回复HRS的系统确认信，因为这是系统自动发送，没有人员会跟进您的需求.
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8. Do we need to wait hotel to send back the hotel confirmation?
我们需要等待酒店回复酒店的确认吗？ No, you don’t. All the hotels display online have the available rooms. Therefore HRS can do the immediate confirmation for your bookings. 不需要.所有在线显示的酒店都为有空房可预定的.所以HRS能够做到即时确认. 9. Why the webpage is expired when I didn’t use it for a while?
为什么一会儿没用网页就过期了？ Because all the contents display online is the real time information. If you left the webpage for a while, please do click the “refresh” button on the IE tool bar firstly, so that we could ensure you are browsing the most update hotel information for the further action.
因为在线显示的所有信息都是即时信息.如果您离开一小会儿，请IE浏览器中点击“刷新”，那么我们才能保证您下一步骤是源自最新 的酒店信息.
10. Can the special requirements (such as, king-size non-smoking bed, etc.) be guarantee before check-in?
特殊要求，如大床房，非吸烟房等，可以在入住前确保的吗？ Normally the special requirement will be sent to hotel along with your booking order. After the reservation receiving the order, they will remark them at hotel reservation system. Upon the real situation on your check-in day, the receptionist will try to assign the room according with your special needs. 特殊需求会和您的预订一起发送给酒店. 酒店预订部收到预订后会备注在酒店的预订系统里. 根据入住当日的客房情况，酒店前台会尽 力提供符合您要求的房间.
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11. Shall I need to provide my credit card to guarantee the bookings?
需要提供信用卡担保预订吗？ It is depend on the hotel requirement. 这取决于酒店的要求 Domestic booking: Despite some important city fair or exhibition, if you can check-in before the 18:00 on the arrival day, normally the hotel doesn’t need your credit card to secure the booking. Otherwise the hotel will require the credit card to guarantee the later check-in. 国内预订：除一些重大城市展会期间，如果您在下午六点前入住，通常酒店不需要信用卡担保 该预订，如果晚于下午六点入住,则需要信用卡担保. Every guarantee booking has the cancellation deadline. Normally hotel will not charge you any fee as long as you cancel the booking before the deadline. 每个担保的预订都有取消期限.通常情况下在此期限前取消该预订酒店不会收取您任何费用 Overseas booking: Almost all the bookings are required the credit card to complete the bookings.
海外预订：通常所有的预订都需要提供信用卡信息来完成预订
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12. What if I found HRS rate is higher than what I can get from other channels ? 如果发现HRS的价格高于我从其他渠道得到的价格怎么办？ •HRS Best-Buy Guarantee : The price on HRS portal shall be at least as same as other online booking tools under the same condition. HRS最优价格保证：在同等条件下，HRS网站上的价格将不高于其他在线预订网站的价格。 Thus please look through if the rate what you got with the same terms and condition as HRS: 所以请留意下您所拿到的价格是否与HRS的价格具有同等的条件： -
The same room type ？ / 房型是否相同？ Same arrival date and same departure date ? / 到达日期和离店日期是否相同？ The rate is package rate or include daily breakfast? / 餐宿待遇是否相同（例如，是否包含早餐）? Same payment (pre-paid or pay upon check-out), currency and tax ? / 付款方式(预付还是前台现付）货币和税是否相同？ Same cancellation policy ? / 取消预订条件是否相同？
• If all above conditions are same, please send the shot-screen with hotel name, check-in/out date or related link and your HRS process Number to
[email protected] within 24H after you booked through HRS. 当以上条件都满足时价格还是高于同类订房网站，请将含有酒店名字，入住/离店时间的截屏（或相关内容链接）连同HRS的确 认信在您通过HRS预订后的24小时内发到
[email protected] •After quality team’s verification, you will receive a new HRS confirmation. That means your reservation is still valid, but the price will be changed to the lower rate what you found from other online booking tool. 经过质检部门的核实后，你会收到以你发现的低价预订的确认书，也就是说，你的预订仍然有效，但房价将改为你所看到的更 低价。
Please understand that we cannot consider incomplete emails, offers with different conditions and offers that are no longer bookable. Bookings where the arrival date and booking date are the same are also excluded. 我们不能够处理不完整的电子邮件、不同条件下的报价或不再能够预订的客房，希望您能够理解我们的做法。进一步讲，预订日当天入住的预订（“当天预 订”）排除在外 We will not considered to do the comparison for any company negotiate rates; rate offered by personal reason, or bonus programs, vouchers and competitions, bookings through internet auctions and bookings where the hotel was not known at the time of booking. 请留意，任何公司协议价格和由于个人因素从酒店取得的优惠价，或奖励计划、优惠券或促销、互联网拍卖的预订，或在预订时酒店尚不知名的 基础上的报价等情况将不在此范围内作为比较的对象。
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13. What should I do in case that hotel cannot find my booking or already overbooked when arrived?
当我收到确认信，但入住时酒店查询不到预定信息或告知无房时，该怎么做？ In case, the hotel couldn’t find the booking when client arrived: 万一在您入住酒店时，酒店没能查到您的订单： -Please check with guest name. If you quoted the same name with the one you used for booking. Therefore we recommend that you use the same name with your valid ID card when booking. 请首先查看下是否是用和预订时一样的名字进行查询。我们建议您在预订时最好使用和有效证件一样的名字。 -Please contact our 24H customer service immediately if still couldn’t find the booking. The customer service team will communicate with the hotel in first priority to ensure your stay. -如果仍然查不到您的预订，请立即和我们的24小时客户联系。我们的客户会立即与酒店沟通保证您的住宿。
In case, the hotel find the booking but room not available: 万一酒店查到预订，但没有空房了 This situation usually occurs in high season, because the hotels oversell. Please contact us as well if all of rooms were fully booked. We will provide you the alternative hotels with nearby location and same hotel level. Traveler will not bear the price difference if any. 通常这种状况出现在酒店销售的旺季，由酒店房间超卖导致。如果酒店所有房型满房的情况下，请立即联系HRS客户服务人员，HRS 将尽力为您安排在附近区域同等星级的其他酒店入住。如果有差价产生，您将不必承担。
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14. Whom I shall contact, if I have any suggestion or comments regarding HRS service?
如果我对HRS的服务有任何意见建议，我应该与谁联系 You are welcome to contact our quality control team via
[email protected] . We are happy to receive more feedback from the clients. It doesn’t’ matter the positive or negative, which all help us to improve our service constantly. 我们非常欢迎您将反馈意见发送至我们的质量监控部门
[email protected] 无论这些意见是正面的还是反面的，这些都将帮助到我们不断 改进我们的服务。
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期待您的预订 期待你的预..！
© A brand of HRS Group
