Thainstone House, Inverurie Thainstone House is set a few miles outside Inverurie and is well established in the local area for its idyllic surroundings, fine Scottish hospitality and excellent food. The hotel comprises of 48 high quality guestrooms, a double AA Rosette awarded fine dining restaurant, brasserie bar, large ballroom, six individual meeting and event rooms as well as a leisure club with a swimming pool, outdoor hot tub, steam room, gym and beauty treatment rooms.
Full Time Receptionist The opportunity has arisen for the right candidate to join our team as a Full Time Receptionist at our establishment. The ideal candidate will provide our guests with first-class customer service while carrying out their daily activities to the highest standards and ensuring the smooth running of the front desk. Essential attributes:
Confident with excellent communication skills Effective multitasking skills in fast paced environment A forward thinker with the ability to identify customer needs in a proactive manner Passion for delivering high levels of customer satisfaction Excellent command of the English language, both written and spoken Health and safety awareness
Candidate responsibilities:
Front Desk check in and out procedures Processing daily transactions and accounts accurately and efficiently Liaise with all departments to ensure guestrooms are properly prepared for days arrivals Promptly action all guest messages and requests Book, update, amend and file all reservations accurately and in a timely manner
Experience in a similar reception environment is preferable but not essential, as full training will be given In return we offer:
Hourly rate: £8.00 per hour Use of the leisure club Staff uniform Entry to our employee Fair Fund Employee discounts at Crerar Hotels
Crerar Hotels values: Crerar Hotel Group is one of Scotland’s leading privately owned hotel companies. Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion. This role represents a fantastic opportunity for a dynamic individual to join a dynamic company. By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis. If this sounds like your dream job, we would love to hear from you! Please send your CV and covering letter outlining your experience and skills to Derek MacDonald, Thainstone House General Manager, c/o Michelle Robertson at
[email protected]. Thank you for your interest in Crerar Hotels. Should we wish to progress with your application, we will aim to respond within 14 days. If you do not hear from us, thank you in advance for the opportunity to consider your application. No agencies at this stage please.
