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Valuing Differences in the Workplace National Food Service Management Institute 2 Table of Contents Objectives ..... 3
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SAMPLE Chapter One What Is Motivation? 6 Motivation in Today’s Workplace 8 Encouraging the Desire to Succeed 12 Summary 13 Self-Check: Chapter 1 Review 14
CONTENTS 1. Introduction 3 1.1 The Value of Understanding Diversity 3 2. An Introduction to Culture and Diversity in the Workplace 4 2.1 Understanding Culture and
Download 57. Note to facilitators: Learning the value of teamwork and becoming an effective member of a team is an important first step to developing leadership skills. For disconnected youth, especially those with underlying disabilities, the
M INDFULNESS AND M ASTERY IN THE W ORKPLACE 1 SAKI F. SANTORELLI Mindfulness and Mastery in the Workplace: 21 Ways to Reduce Stress during the Workday
Professionalism in the Workplace Presenters Shelvy L. Campbell, MS, EdS, ABD Dedriell D. Taylor, MS, EdS
www.pwc.com
Teamwork & Leadership in the Workplace
Agenda 1.
Types of teams
2. Problem solving in teams 3. Stages of team development 4. Practical teamwork exercises.
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Examples of Teams • Study Groups • Tutorial Groups • Class mates
• Office Group • Sporting or other Club • Professional organisations
• Charitable organisations • Family • Friends
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Common Thread that Links Teams? A team has a common purpose
A team is greater than the sum of its parts. PwC
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Working with others - The Clock Your team task is to: •
Draw lines to divide this clock face into four individual parts where the sum of the numerals on each part must be the same.
•
When finished raise your hand and we will note the time.
•
If you finish before 15 minutes there is more than 1 solution, see how many other solutions you can find.
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Solutions
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Exercise Debrief • Was the task difficult to perform? • Did you work as a team?
• Did someone lead? • How was communication? • Level of frustration/anxiety?.
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5 stages of team development Forming
Adjourning
Performing
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Storming
Norming
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Forming
This stage of team development can last a very long time - some teams never move out of it: • The group is not yet a team • Setting up of rules and norms • Team members become acquainted • Assign roles and responsibilities.
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Behaviours demonstrated at this stage might include: • Formalities are preserved • The team discuss the tasks of the team.
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Storming
Most groups go through a stage of conflict following the initial forming stage: • hidden agendas may be revealed • can lead to the drafting of more realistic objectives • this stage is particularly important to the formation of trust within the group.
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Behaviours demonstrated at this stage might include: • Impatience will surface over lack of progress • People may get into one another’s territory, causing irritation.
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Norming The next stage of team development is norming: • Establishes norms and patterns of work • A group consensus emerges.
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Behaviours demonstrated at this stage might include: • Ground rules and formal behaviours that may have been overlooked in the forming stage are now taken more seriously.
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Performing The next stage that a team might enter is performing: • The team will only reach an optimum performance level when the previous three stages have been successfully completed. • Group structure & behaviour are understood and accepted. • Disagreements and misunderstandings are handled effectively.
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Behaviours demonstrated at this stage might include: • Trusting • Flexible • No importance in hierarchy.
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Adjourning The final stage that a team might enter is adjourning: • This is about completion and disengagement. • Individuals will be proud of having achieved much. • They need to recognise what they've done. • Some authors describe stage 5 as "Deforming and Mourning".
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Behaviours demonstrated at this stage might include: • Thanking • Reflection.
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Viking Attack
• Date • Year • Where
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Team Instructions • You will all receive a number of cards • You may share the information on the cards with other members but you may NOT show your cards to each other • When your group has reached the solution, please write your three answers on the card and hand it to the facilitator who will ask you for your rationale
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Answers
• Date: June 30th • Year: 864 • Place: Rouen
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Viking Attack Objectives • To allow you to practice Team Building Skills • To show how successful teams have complementary skills. • To underline the vital importance of listening to other team members • To demonstrate the need for leadership in a team
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What did you observe? • Leadership • Planning • Organising • Communicating
• Interdependence
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The 5 stages of Team Development
• Which of the stages do you
think your team went through in the last exercise? • List any behaviours from
