Working with our clients Atkins is committed to providing excellent service to its clients and recognises the importance of understanding clients’ needs and the value of technical expertise, competence and excellence in the delivery of its services.
Our vision is to be the world’s best infrastructure consultancy. Core to this vision is helping our clients to plan, design and enable capital programmes to resolve complex challenges in the built and natural environment. Our clients range across the public, regulated and private sectors. They include central and local government, major financial and retail companies, developers, manufacturers and utility companies. Our strength lies in the breadth and depth of our technical expertise which enables us to provide practical solutions to the most complex challenges for clients in a number of sectors, in different locations across the world. Through the use of professional and competent resources, we strive to offer the highest possible standards of safety, quality, value, service, innovation and trust in the services we provide. We pursue our commitment to working with our clients by: • •
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working collaboratively with our clients to understand their needs and expectations; being open, transparent and fair in our communications and dealings with clients wherever we work in the world, acting in an honest and ethical manner at all times; not engaging in bribery or any form of unethical inducement or facilitation payments; not undertaking work for which we are not qualified, nor making misleading claims regarding experience or capability. Atkins’ internal Service Delivery Process ensures that we only undertake work within our capability; having contracts and other agreements with all third parties to ensure we have appropriate provisions, including those safeguarding confidentiality; ensuring that we protect our clients’ information and assets; all employees engaging with clients, suppliers and partners in an open and honest manner, to enable us to deliver on our commitments on safety, quality, technical excellence and all other contractual commitments; actively engaging with our clients to obtain feedback on our performance and how we can improve, including investigating customer complaints about our services and responding to the findings of our investigation.
We ensure that these requirements are defined within the business management system, which has been developed to meet the needs of our clients. Atkins’ businesses are accountable for implementing this policy and we look to our employees’ support and professionalism in making it truly effective.
Uwe Krueger Chief Executive February 2014 www.atkinsglobal.com WS Atkins plc Client Policy Statement | Issued in 2013, 2014 – our commitment includes protecting client’s information and assets
