July 2012 SUPPLY CHAIN MANAGER Roles & Responsibilities Reports to:
Head of Supply Chain & Procurement
Reports:
Supply Chain Coordinator x 2
Location:
Zetland House, 5-25 Scrutton Street, LONDON EC2A 4HJ
Commitment:
Full-time , permanent
CAFÉDIRECT At Cafédirect, we know that the best coffee, tea and cocoa starts with the best growers. So we source exclusively from smallholder growers whose personal care and attention leads to an extra special taste. But small isn’t always beautiful. Smallholder growers in remote communities are the least able to realise the benefits of their harvest, and most vulnerable to risks such as climate change. That’s why we do things differently. We go direct, working in partnership with smallholder growers, to cut out the middleman, and give growers a greater share of the benefits. It’s the perfect blend! MISSION We are an innovative social enterprise driven by our dynamic mission to change lives and build communities through inspirational, sustainable business. We focus our social and economic impact in the developing world. We believe that there is a better way to do business (and it’s not always the easiest!) that has a truly positive impact on the people and planet it touches. Providing an important link between the grower and consumer communities, the business works with over 39 grower organisations across 13 developing countries, encompassing over quarter of a million farmers and directly improving the lives of more than 1.6 million people around the world. Founded in 1991 in response to the collapse of the International Coffee Agreement, Cafédirect has been pioneering grower initiatives and consumer engagements for 20 years. Cafédirect was the first 100% Fairtrade drinks brand and is the UK’s number one Fairtrade coffee brand We are an award-winning business, with the latest recognition being the Social Impact Award at the 2011 Guardian Sustainable Business Awards. Over the past 4 years, The Guild of Fine Foods has awarded Cafédirect products 20 prestigious Great Taste Awards. Our brands are stocked in all of the major supermarkets in the UK, as well as independent retailers and whole food stores, and we have an impressive growing profile in the UK out-of-home sector.
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BUSINESS SUCCESS MEASURES Cafédirect has developed and works to its own Gold Standard, consistently setting the bar for ethical business leadership. We measure our success in terms of our social and environmental return as well as financial performance, setting transparent targets to track our delivery against our mission. These measures include: For more information see www.cafedirect.co.uk CONTEXT Bound by our Gold Standards, we manage trade in ways that minimize risk to Growers and their organisations, and we commit to strengthening small producer interests, and increasing access to markets. We aim to optimise Producer income and margin and contribute to sustainability by enabling Grower Partners to secure credit, eliminating trading intermediaries, committing to long-term partnerships, and helping Growers to fulfil orders and deliver the quality consumers demand. We will secure the greatest increase in volume for Producer Partners through maintaining quality, developing our brand, and strengthening the link between Cafédirect Consumers and Growers. OVERALL JOB PURPOSE To manage an efficient supply chain for Cafédirect ensuring raw material purchasing, stock levels and sales forecasts are aligned, to manage day-to-day relationships with our supply chain partners and to manage costs within the supply chain, ensuring that processes and systems are effective to meet our needs and deliver agreed customer service levels. KEY RESPONSIBILITIES 1. Raw material purchasing, Stock and Product Availability and Control • Work with sales, marketing and other internal teams to ensure accurate and up-todate sales forecasts reflecting any last minute changes to forecast based on business requirements • Blend management • Systems management • Oversee third part audits • Maintain stocks of raw materials and finished products to meet the agreed sales forecast • Prepare a purchasing plan for all commodities for Head of Supply Chain & Procurement and Finance Director to authorise purchasing decisions • Overall responsibility for managing inventory, receipting and movements and stock reconciliation at the end of each period • Work with Finance as agreed on periodic stock checks 2. Manage Relationships with Supply Chain Partners • Manage relationships with manufacturing and storage and logistics partners in the supply chain, including organising regular supply chain meetings 3. Supply Chain Cost Management and Budgets/Reporting • Manage all elements of supply chain costs including ocean freight, handling and storage, costs of processing and distribution • Monitor cost of sales with supply chain partners, with aim of reducing costs and gaining efficiencies in the supply chain , monitoring KPIs. 08/07/12 Page 2 of 3 Z:\Recruitment\Recruitment Currently in Progress\Supply Chain\Supply Chain Manager\FINAL Supply Chain Manager Job Description July 2012.doc
Assist Head of Supply Chain & Procurement to develop the budgets and regular updates as required by Finance Director • Manage the budget for the supply chain activities, ensuring accurate records for cost of sale/margin analysis by product and report progress against budgets • Work with Marketing, Finance and other internal departments on cost of sales for new products/product development Report against the agreed Gold Standard KPIs
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4. Environmental and Quality Management Standards, Projects and Continuous Improvements • Support the Head of Supply Chain & Procurement in initiatives on environmental strategy, packaging technology, quality standards, disaster/business recovery planning procedures • Support the Head of Supply Chain & Procurement and plan & guide the day-to-day activities of the Supply Chain team on product recalls and other quality incidents, audits by the Fairtrade Foundation, Soil Association etc. • Be a champion on the Supply Chain team for Cafédirect’s drive to be a leader on environmental standards and reducing our carbon footprint • Work with the Head of Supply Chain & Procurement, the whole Supply Chain team, other internal and external partners on projects and continuous improvement in Supply Chain department processes including implementation of EPICOR software • Work within agreed processes and standards including the Gold Standard, health and safety and other company processes • Any other appropriate tasks 5. People Management • Lead and coach the Supply Chain Coordinators ensuring objectives and personal development plans are defined and agreed in line with company performance management procedures • Coordinate the day-to-day activities of the team 6. Skills, knowledge and experience • Sharp negotiating skills with a proven track record of successful negotiations with suppliers • Ability to develop good working relationships and influence decisions • Exceptional communication skills delivered both verbally and in writing • Ability to develop and maintain effective working relationships • Ability to delegate ownership whilst maintaining an overview • Good problem solving and decision making skills which require independent and original thinking • Ability to focus attention and continually drive to achieve desired outcome • Experience of people management • The ability to communicate with people on all levels • Self-motivation and excellent self-motivation skills A note about Job Descriptions at Cafédirect A job description gives an outline of the role, sets out the main responsibilities and the skills, knowledge and experience required. It is not intended to be a complete detailed account of all activities involved. Also, we operate in a fast-moving and competitive environment and so we need to be flexible about the role and expect flexibility from the post-holder. Job descriptions are reviewed at least once a year as part of the performance review and on recruitment. 08/07/12 Page 3 of 3 Z:\Recruitment\Recruitment Currently in Progress\Supply Chain\Supply Chain Manager\FINAL Supply Chain Manager Job Description July 2012.doc
