437 Fernando Court Glendale, CA 91204 Tel: 818.246.7900 Fax: 818.246.2858 achieveglendale.org Rev. 3/08 JOB DESCRIPTION Intake Case Manager POSITION T...
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JOB DESCRIPTION Intake Case Manager
437 Fernando Court Glendale, CA 91204 Tel: 818.246.7900 Fax: 818.246.2858 achieveglendale.org
POSITION TYPE:
Case Manager – Full Time Non-Exempt
DESCRIPTION:
The Intake Case Manager is responsible for establishing a professional and supportive “first contact” for people entering the Access Center, conducting initial screenings for services, and providing case management support to Access Center staff.
REPORTS TO:
Director of Programs
Duties and Responsibilities: Answer phones and direct all calls appropriately, including providing resource referrals to other agencies/services; Greet clients and others upon arrival and provide general information on programs; Ensure the waiting area is clean and welcoming; Collect basic information from clients to begin a case file; Verify and update all client information and enter it into the client case file and HMIS; Monitor and ensure availability of all case management forms and office supplies; Conduct initial intake and needs assessment interview with all clients; Evaluate client histories, arrange case consultations, make recommendations to case managers regarding client eligibility; In concert with primary case managers - facilitate coordination of all case management objectives; Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and PATH ACHIEVE Glendale guidelines; Oversee the client Mail Distribution process, accepting mail, sorting mail and ensuring clients who receive mail adhere to the Mail Distribution policies; Develop and coordinate shelter and other resources among peers; Actively participate in staff meetings and trainings; Assist case managers in maintaining related administrative record keeping and reporting systems; Prepare case management related reports including but not limited to: outcomes, successes, etc; Adheres to strict boundaries and professional ethics in the care of others; Conducts crisis intervention as needed. Qualifications and Requirements for this Position: 2 year degree in human services or comparable combination of education/work related experience preferred; Experience in social service setting with working knowledge of case management systems and planning techniques; Knowledge of intake procedures and the Continuum of Care for homeless persons; Experience working with homeless individuals and families a plus; Must be proficient in the following computer applications: Microsoft Word and Excel; Must be insurable and provide own transportation for work related travel as necessary; Bilingual (Spanish/English) highly desirable. Rev. 3/08
PATH Achieve Glendale is a member of PATH Partners
