TRANSFORM MODERNISE IMPROVE HEYTHROP PARK RESORT, OXFORDSHIRE 15th & 16th MAY 2018
Introducing our Chair for the Forum...
Mel Lock Adults and Health Operations Director Somerset County Council
SPEAKERS Jo Lancaster Managing Director Hungtingdonshire District Council
Eva Hrobonova Deputy Director of Public Health
Steve Walker Director of Children and Families Leeds City Council
Simon Putnam Head of Digital Services Newham Borough Council
John Quinn Director of Corporate Services City of Westminster and The Royal Borough of Kensington and Chelsea
Sudip Trivedi Head of Data and Analytics and Connectivity London Borough of Camden
Dionne Lowndes Head of Digital Staffordshire County Council
Jo Clemente Head of Organisational Development London Borough of Enfield
Paul Frainer Head of Partnerships and Development Essex County Council
Richard Boughey Director, EES for Schools Essex County Council
Richard Williams Commercial and Business Services Director Somerset County Council
Shabir Ladak Head of Finance Birmingham City Council
Hazel Lewis Head of IT Milton Keynes Council
James Partis Head of Transformation Waltham Forest London Borough Council
Chris Law Head of Finance Operations LGSS
City of Westminster, The Royal Borough of Kensington and Chelsea and London Borough of Hammersmith and Fulham
For more information on our speakers go to www.localgovstrategyforum.com
TRANSFORM MODERNISE IMPROVE
MAIN THEMES • Whole System Transformation • The Future of Adult Social Care • Cultural Change
• Data Analytics • The Role of Technology in Public Sector Transformation • Public Health • Children’s Services
EVENT AGENDA DAY ONE 08:00 - 08:35 Registration and Networking Reception 08:35 - 08:45
Chair’s Opening Remarks
Mel Lock Adults and Health Operations Director Somerset County Council
08:45 - 09:05
Introducing Somerset’s Technology and People Programme
OPENING KEYNOTE
Somerset County Council is delivering an ambitious and ground-breaking Technology and People Programme. This is underpinned by a cloud first ICT strategy that recognises that the people components of the programme are as important as the technology in delivering benefits. Richard will discuss the background to the programme and the technological, cultural and business changes that are being implemented. He will highlight some of the challenges he and his team have faced, including the exit from South West One, as well as the practical lessons being learnt that will be relevant for any local authority embarking on radical technology enabled change. Richard Williams Commercial and Business Services Director Somerset County Council
09:05 - 09:25
Building a Smart Staffordshire
Dionne Lowndes will explain in this session how Staffordshire County Council are responding to the Industrial Strategy White Paper 2017. The 3 main points that Dionne will cover include: People - the role of technology means increasing change for how people live, work and earn. For Staffordshire, we are putting in place transformation and inclusivity strategies at workforce and community level. Partnership - the Industrial Strategy is underpinned by the need to co-create the UK’s future. Smart Staffordshire is the co-creation of a shared strategy with our partners to ensure that Staffordshire gets the best deal and the brightest economic future. Place - by developing a People Helping People approach to co-create self-supporting Dionne Lowndes Head of Digital communities and using innovation to help Staffordshire to meet the needs of our ageing Staffordshire society. County Council
09:25 - 09:45
Solution Provider Case Study
09:45 - 10:05
It’s Time To Make Some Money!
Paul Frainer Head of Partnerships and Development Essex County Council
Richard Boughey Director, EES for Schools Essex County Council
EES and Place Services are two major internal trading arms of Essex County Council (ECC) employing circa 300 staff between them. Owned by ECC as ‘in house’ traded services, both EES and Place Services combine specialist skills and products developed by the County Council in ‘fit for purpose’ trading models in order to cover costs of the services and generate revenue surplus back to the County Council. In this session, Paul and Richard will showcase examples of the success of both these organisations and how they have enabled them to grow and evolve into competitive and effective businesses. Whilst doing this, they have been able to retain and grow specialist skills and capacity within ECC, creating resilience in both the education and specialist planning functions. Not to forget all the challenges they faced along the way…
10:10 - 10:30
Solution Provider Case Study - Stream 1/2/3/4
10:30 - 10:45
Coffee and Networking Break
10:45 - 11:05
It’s All Our Problem In a changing world, any organisation or business that cannot adapt to the new norms will not survive. This is also true of local authorities such as Huntingdonshire District Council which looks after the people, economy and environment of Huntingdonshire. The District Council has begun a three year transformation programme called Mosaic, which looks at doing things differently, helping employees work smarter not harder, and driving continuous improvement throughout the whole organisation. Everything the council does should start and end with the customer (residents, businesses and partner organisations) in mind. This alternative approach will eliminate inefficiency and increase productivity.
Jo Lancaster Managing Director Huntingdonshire District Council
11:05 - 11:25
Solution Provider Case Study
11:30 - 11:50
Solution Provider Case Study - Stream 1/2/3/4
11:55 - 12:15
The Journey To Becoming A Data Driven Organisation Camden’s ambitions have grown in parallel to its use of technology. Over time, we are moving from a set of quasi-independent, legislation-driven services to a single organisation which delivers outcomes, not just services, for residents in the most efficient way possible. Over the same period, we have moved from paper-based records held in those silos to a huge amount of (mostly) digitised data. The presentation will provide an opportunity for us to go over Camden’s journey to becoming a data driven organisation, some of the progress to date and the journey’s evolution.
Sudip Trivedi Head of Data and Analytics and Connectivity London Borough of Camden
12:15: - 12:35
Solution Provider Case Study
12:40 - 13:35
Group 1 - P2P Connect Speed Networking
12:40 - 13:35
Group 2 - Group Discussion Squaring The Digital Circle
Every Local Authority faces the same challenges in maintaining and improving the delivery of services whilst facing significant budgetary pressures. Transformation programmes of all kinds have been run, producing new operating models, new ways of working, restructures and improved technologies. As we strive for greater economies, we are increasingly turning to technology to help us. The digital agenda is now at the heart of this struggle. We have seen what a Digital operating model has done to revolutionise businesses – Amazon, Ebay, etc. but Simon’s question is: Can Local Simon Putnam Authorities emulate the operational efficiencies of these companies when our service is so Head of Digital diverse? Also, is there a genuine desire from the public to access services via some “e-portal”? Services Newham Borough Does this take away some of the humanity that needs to be shown to people in need? Council There are numerous “consumable” services that can and probably should be moved into a selfserve digitally delivered function – and many have been with great success. But where do we draw the line? Indeed – should we draw a line at all?
13:35 - 14:30
Networking Lunch
14:35 - 15:30
Group 2 - P2P Connect Speed Networking
14:35 - 15:30
Group 1 - Group Discussion Squaring The Digital Circle
Every Local Authority faces the same challenges in maintaining and improving the delivery of services whilst facing significant budgetary pressures. Transformation programmes of all kinds have been run, producing new operating models, new ways of working, restructures and improved technologies. As we strive for greater economies, we are increasingly turning to technology to help us. The digital agenda is now at the heart of this struggle. We have seen what a Digital operating model has done to revolutionise businesses – Amazon, Ebay, etc. but Simon’s question is: Can Local Simon Putnam Authorities emulate the operational efficiencies of these companies when our service is so Head of Digital diverse? Also, is there a genuine desire from the public to access services via some “e-portal”? Services Newham Borough Does this take away some of the humanity that needs to be shown to people in need? Council There are numerous “consumable” services that can and probably should be moved into a selfserve digitally delivered function – and many have been with great success. But where do we draw the line? Indeed – should we draw a line at all?
15:30 -15:45
Coffee and Networking Break
15:45 - 16:30
Business Meetings
16:30 -16:50
Collaborate, Change and Support: The Key Ingredients for LGSS
LGSS has recently implemented a new ERP platform (Unit 4 Business World) across the three partners – Cambridgeshire County Council, Northamptonshire County Council and Milton Keynes Council – replacing two Oracle and one SAP platform. Concurrently they also introduced a new online supplier portal to manage all purchase ordering and invoicing to significantly reduce costs, improve the supplier experience and enable the Authorities to leverage its purchasing power and compliance. Chris Law, LGSS Head of Finance Operations outline the changes, challenges and benefits of Chris Law this move including how three councils have converged processes to enable a standard way Head of Finance of working to be implemented that will reduce the time staff spend on purchasing activity Operations together with improving the supplier experience. Through collaboration and innovation with LGSS the provider of the supplier portal he will explain how LGSS is leveraging the technology available and why it was so important to them to make this change.
16:55 - 17:15
Solution Provider Case Study - Stream 1/2/3/4
17:15 - 18:15
Business Meetings
18:15 - 18:35
A Digital City for All
CLOSING KEYNOTE
The vision for Westminster is a ‘Digital City for All’ which will provide end-to-end digital services, processes and platforms designed to connect communities, enhance customer experience and reduce cost. To do this, the Council are focusing on: • Creating a ‘citizen’ portal to provide access 24x7 and simplify access and communication to our citizens • Re-designing access to our services centred around our citizens needs and how they wish to engage John Quinn Bi-borough Director of Corporate Services Westminster City Council and the Royal Borough of Kensington and Chelsea
• Using our data and insight intelligently to predict and intervene in the best interests of our citizens • Increasing our effectiveness, efficiency and citizen satisfaction by speeding up our services and getting it right first time John will discuss how being at the heart of the Capital brings some unique challenges and opportunities.
Winedown Workshop
Fizz and Bizz, join our relaxed fun end to the day. Canapés | Cocktails | Conversations 18:35 - 19:05
Heading Towards A Sustainable Market for Adult Social Care in Birmingham The challenges facing most Local authorities around Adult Social Care are immense. Pressures from the external market include Inflation, greater demand and lack of alternative provision in some areas. This has led to a different approach in Birmingham in working towards a sustainable future and a partnership approach with providers. Let’s discuss!
Shabir Ladak Head of Finance Birmingham City Council
18:35 - 19:05
Transformation Through Data and Practice Change The imperative for public services to fully exploit the potential of modern digital tools, technologies and approaches to improve delivery and save money has never been greater. Time to hear from you! Mel will start this session and ask you what changes do you want to make and how can this benefit your organisation?
Mel Lock Adults & Health Operations Director Somerset County Council
18:35 - 19:05
Whole Council Approach To Public Health: What Does It Mean, Why And How Can We Achieve It? To debate the merits and drawbacks of making the health of the public everybody’s business within a local authority setting. Drawing on examples, Eva will illustrate the process and outcomes achieved and discuss the lessons learned. Eva is keen to hear your views!
Eva Hrobonova Deputy Director of Public Health City of Westminster, The Royal Borough of Kensington and Chelsea and London Borough of Hammersmith and Fulham
19:05 - 19:20
Coffee and Networking Break - Day 1 Close
20:15 - 20:30
Drinks Reception
20:30 - 22:30 Networking Dinner
DAY TWO 08:20 - 08:40 Coffee and Networking Break
08:40 - 09:15
Panel Session The Role of Technology in Public Service Transformation
Simon Putnam Head of Digital Services Newham Borough Council
Sudip Trivedi Head of Data and Analytics and Connectivity London Borough of Camden
As technology advances and systems develop intelligence like never before, what changes will take place in the workplace? In this session, the panel will share their thoughts on the future of technology and the risks, benefits, consequences and challenges encountered from investing in digitalisation. The panel will answer the following questions with their views: • AI, Machine Learning and Robotics and the year ahead – What does, and could it, mean for the public sector? • Should employees be worried about their jobs?
Hazel Lewis Head of IT Milton Keynes Council
09:15 - 09:35
OPENING KEYNOTE
Solution Provider Case Study
09:35 - 09:55
Service Design and Transformation in Local Government Service design is an emerging approach to thinking about innovation and change in an era of every increasing uncertainty. Many private and public sector organisations are exploring how design thinking can unlock new insights into transforming the experience of service users, ranging from Uber to the Government Digital Service (GDS). This session will share learning from the London Borough of Waltham Forest of implementing service design as a core part of our commissioning and transformation programmes to find new ways to improve the experience and outcomes of residents, businesses and third sector organisations in an ever more challenging financial climate.
James Partis Head of Transformation London Borough of Waltham Forest
10:00 - 10:20
Solution Provider Case Study - Stream 1/2/3/4
10:20 - 10:45 Efficiency Brunch
Topic led roundtables around efficiency challenges in your organisation
10:45 - 12:15
Business Meetings
12:15 - 12:35
Industry Presentation
12:35 - 12:55
Cultural Change That Sticks Cultural change is about more than just systems and processes. To really understand where these changes need to be made we must first look at how staff are thinking and reacting as a result of the systems and processes they have created. In this session, Jo Clemente, Head of Organisational Development will share how London Borough of Enfield Council have invested in the tools that will assess how and where changes need to be made and how this can have a positive effect on managing talent.
Jo Clemente Head of Organisational Development London Borough of Enfield
A Success Story for Improving Children’s Services
12:55 - 13:15
CLOSING KEYNOTE
Local Authority Children’s Services is now the only council service to be the subject of a major, external inspection. A poor OfSTED inspection of Children’s Services can have major implications for local authorities. Recent research by the Local Government Association has highlighted that local authorities are under increasing financial pressure. Drawing on the experience of Leeds Children’s Services, who recovered from an ‘Inadequate’ judgement in 2010 and are now the only core city to be rated as ‘Good’, this presentation will look how services can be improved to ensure that children and young people achieve good outcomes.
Steve Walker Director of Children and Families Leeds City Council
13:15 - 13:25
Chair’s Closing Remarks
13:30 - 13:40
Coffee and Networking Break - Event Close
13:30 - 14:30
Lunch
www.localgovstrategyforum.com E:
[email protected] T: 01293 850300
