TRSHSK213-1013 HOUSEKEEPING NC II 1 TESDA-SOP-QSO-13-F07 Reference No. To be filled up by the Processing Officer SELF-ASSESSMENT GUIDE Qualification D...
ELCCSS 213-0614 Computer Systems Servicing NC II 1 SELF ASSESSMENT GUIDE (PERFORMANCE ASSESSMENT) Qualification Title COMPUTER SYSTEMS SERVICING NC II
Dressmaking NC II SELF-ASSESSMENT GUIDE Qualification: DRESSMAKING NC II Units of Competency: ... Perform housekeeping activities
TRSHSK205-0609 Housekeeping NC II 1 SELF-ASSESSMENT GUIDE Qualification HOUSEKEEPING NC II Units of Competency Covered Provide Housekeeping Services to Guests
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Reference No. To be filled up by the Processing Officer
SELF-ASSESSMENT GUIDE Qualification
DOMESTIC WORK NC II
Certificate of Competency Title:
PROVIDE VALET/BUTLER SERVICE
Unit of Competency covered:
Provide valet/butler service Deal with/handle intoxicated guests
Instruction:
Read each of the questions in the left-hand column of the chart. Place a check in the appropriate box opposite each question to indicate your answer.
Can I?
Clean shoes correctly
Assess level of intoxication of guest in accordance with industry procedure. Offer assistance politely to intoxicated guest in line with enterprise procedure. Refer urgently difficult situation to immediate boss as per enterprise regulations. Watch intoxicated guest lying on the floor is not touched but is carefully in line with industry practice. Sought immediate assistance from hotel security personnel for the situations that posing a threat to safety and security according to enterprise procedure. Analyze and apply procedures carefully and politely the position to the guest the situation using appropriate communication skills and in accordance with organizational policy
NO
Enhance rapport establish and feelings of goodwill between the guest and the establishment through principles of good communication Access and utilize knowledge of individual guests record to provide personalized and quality valet service Follow valet grooming and communication standards in accordance with establishment standards Unpack, store and pack luggage neatly in accordance with guest instructions Prepare and present guest clothes appropriately ready for guest use
YES
TRSHSK213-1013 HOUSEKEEPING NC II
1
Deal with intoxicated persons and underage drinkers with caution and care in compliance with legal regulations and in line with industry practice. Comply with legislative requirements as per alcoholic regulations. I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by concerned assessment personnel and my manager/supervisor.
Date: Candidate’s Name and Signature:
TRSHSK213-1013 HOUSEKEEPING NC II
2
TESDA-SOP-QSO-13-F07
Reference No. To be filled up by the Processing Officer
SELF-ASSESSMENT GUIDE Qualification
HOUSEKEEPING NC II
Certificate of Competency Title:
PROVIDE HOUSEKEEPING TO GUESTS
Unit of Competency covered:
Provide Housekeeping Services To Guests Clean and Prepare Rooms for Incoming Guests Deal with/Handle Intoxicated Guests
Instruction: Read each of the questions in the left-hand column of the chart. Place a check in the appropriate box opposite each question to indicate your answer.
Can I?
Advise guest on use of items delivered to guest room
Demonstrate to guest the proper use of delivered item to the guest room Liaise with other staff and department to provide support services Select correct cleaning, supplies and equipment required for servicing rooms and prepared for use
NO
Accept and record guest/staff housekeeping requests and service delivery in accordance to enterprise policies and procedure. Confirm and note details of requests made in accordance with enterprise procedures Made apology where a request has arisen from a delayed delivery of service Refer requests not related to housekeeping to appropriate department. Identify service/item obtained through liaison with other staff in accordance with enterprise procedures Locate and deliver required items to guest room in accordance with enterprise procedures Set up equipment in guest room in accordance with the request of the guest Remove from guest room requested items in accordance with enterprise procedures. Advise guest on services and items available through housekeeping department
YES
TRSHSK213-1013 HOUSEKEEPING NC II
3
Identify accurately supplies for trolleys and selects or orders in sufficient numbers in accordance with establishment procedures Safely load trolleys with adequate supplies in accordance with establishment procedures Identify correctly rooms requiring service based on information supplied to housekeeping staff Access rooms in accordance with the establishment’s customer service and security procedures Strip beds and mattresses, pillows and linen are check for stains and damage rooms are check whether guests left any valuables Segregate immediately Items with stains and forward to the Laundry Department for proper processing Replace bed linens in accordance with establishment standards and procedures Clean rooms in correct order and with minimum disruption to guests Clean and check all furniture, fixtures and fittings in accordance with establishment procedures and hygiene/safety guidelines Check, replenish or replace room supplies , in accordance with establishment standards Identify pests promptly and appropriate action is taken in accordance with safety and establishment procedures Check rooms for any defects and are accurately reported in accordance with establishment procedures Record damage items are in accordance with establishment procedures Report promptly any unusual or suspicious person, item or occurrence in accordance with establishment procedures Collect and store guest’s belongings left in vacated rooms in accordance with lost and found establishment procedures Clean trolleys and equipment after use in accordance with safety and establishment procedures Store correctly all items in accordance with establishment procedures Assess level of intoxication of guest in accordance with industry procedure. Offer assistance politely to intoxicated guest in line with enterprise procedure. Refer urgently difficult situation to immediate boss as per enterprise regulations. Watch intoxicated guest lying on the floor is not touched but is carefully in line with industry practice.
TRSHSK213-1013 HOUSEKEEPING NC II
4
Sought immediate assistance from hotel security personnel for the situations that posing a threat to safety and security according to enterprise procedure. Analyze and apply procedures carefully and politely the position to the guest the situation using appropriate communication skills and in accordance with organizational policy Deal with intoxicated persons and underage drinkers with caution and care in compliance with legal regulations and in line with industry practice. Comply with legislative requirements as per alcoholic regulations. I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by concerned assessment personnel and my manager/supervisor.
Date: Candidate’s Name and Signature:
TRSHSK213-1013 HOUSEKEEPING NC II
5
TESDA-SOP-QSO-13-F07
Reference No. To be filled up by the Processing Officer
SELF-ASSESSMENT GUIDE Qualification
HOUSEKEEPING NC II
Certificate of Competency Title:
CLEAN PUBLIC AREAS
Unit of Competency covered:
Clean Public Areas, Facilities And Equipment Deal with/Handle Intoxicated Guests
Instruction: Read each of the questions in the left-hand column of the chart. Place a check in the appropriate box opposite each question to indicate your answer.
Can I?
Select equipment according to type of cleaning to be done
Check all equipment if clean and in safe working condition prior to use Select and prepare suitable dry and wet cleaning agents and chemicals in accordance with manufacturer’s and relevant occupational health and safety requirements
Select and use protective clothing where necessary
Assess use furniture, fixtures, ceilings and walling materials
Select appropriate cleaning equipment and chemicals in accordance with the type of material used Apply cleaning technique on furniture and walling materials in accordance with type of material used Apply appropriate procedures in accordance with the technique Clean and store equipment and chemicals properly in accordance with manufacturer’s specifications and requirements Prepare wet and dry areas for cleaning and hazards are identified and assessed Barricade or warning signs place in the work area as appropriate, to reduce risk to colleagues and customers Select and apply cleaning agents or chemicals on specific areas in accordance with manufacturer’s recommendations, safety procedures and establishment policies and procedures Use safe equipment in accordance with manufacturer's recommendations
TRSHSK213-1013 HOUSEKEEPING NC II
YES
NO
6
Dispose of garbage and use chemicals in accordance with hygiene, safety and environmental legislation requirements Clean equipment after use in accordance with enterprise requirements and manufacturer’s instructions Carry out routine preventive maintenance or arranged in accordance with enterprise procedures Identify and report defects in accordance with establishment procedures Store equipment in the designated area and in a condition ready for re-use. Store and control chemicals in accordance with health and safety requirements Assess level of intoxication of guest in accordance with industry procedure. Offer assistance politely to intoxicated guest in line with enterprise procedure. Refer urgently difficult situation to immediate boss as per enterprise regulations. Watch intoxicated guest lying on the floor is not touched but is carefully in line with industry practice. Sought immediate assistance from hotel security personnel for the situations that posing a threat to safety and security according to enterprise procedure. Analyze and apply procedures carefully and politely the position to the guest the situation using appropriate communication skills and in accordance with organizational policy Deal with intoxicated persons and underage drinkers with caution and care in compliance with legal regulations and in line with industry practice. Comply with legislative requirements as per alcoholic regulations. I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by concerned assessment personnel and my manager/supervisor.
Date: Candidate’s Name and Signature:
TRSHSK213-1013 HOUSEKEEPING NC II
7
TESDA-SOP-QSO-13-F07
Reference No. To be filled up by the Processing Officer
SELF-ASSESSMENT GUIDE Qualification
HOUSEKEEPING NC II
Unit of Competency Covered
LAUNDRY LINEN AND GUEST CLOTHES
Instruction: Read each of the questions in the left-hand column of the chart. Place a check in the appropriate box opposite each question to indicate your answer.
Can I?
YES
NO
Pick up guest clothes in accordance with enterprise requirements Pick up In-house items in accordance with enterprise requirements Sort and count items correctly according to cleaning process required and urgency of the item Check for stains and treats items for laundering using the correct process Select laundry methods in accordance with textile labeling codes and based on fiber and fabric, dye fastness, degree of spoilage and washing instructions Operate laundry equipment in accordance with manufacturer’s instructions Record any damage arising from the laundering process and appropriate person(s) is/are notified in accordance with establishment procedures Use cleaning agents and chemicals in accordance with manufacturer’s instructions and specific laundry equipment Check items after the laundering process to ensure quality cleaning Complete correct pressing and finishing processes in accordance with textile characteristics and client requirements Perform post cleaning laundry activity in accordance with enterprise requirements Check results of cleaning and appropriate additional action is taken. Process internal record and billing instructions in accordance with enterprise procedures Produce necessary internal laundry reports
TRSHSK213-1013 HOUSEKEEPING NC II
8
Deliver guest clothes in accordance with enterprise requirements
Deliver in-house items in accordance with enterprise requirements I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by concerned assessment personnel and my manager/supervisor.
