TRSHSK205-0609 Housekeeping NC II 1 SELF-ASSESSMENT GUIDE Qualification HOUSEKEEPING NC II Units of Competency Covered Provide Housekeeping Services t...
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SELF-ASSESSMENT GUIDE Qualification Units of Competency Covered
HOUSEKEEPING NC II
Provide Housekeeping Services to Guests Prepare Rooms for Guest Clean Premises
Instruction: Read each of the questions in the left-hand column of the chart. Place a check in the appropriate box opposite each question to indicate your answer. Can I?
Handle housekeeping requests
Advise guests on room and housekeeping equipment
Set- up equipment and trolleys required for servicing rooms
Access rooms requiring services
Make up bed
Remove and replace bed linens
Clean and clear rooms
Clean and check furniture and fixtures
Check and replenish room supplies
Check room for any defects and unusual occurrence
Handle lost and found guest items
Clean and store trolleys and equipment
YES
NO
I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by concerned assessment personnel and my manager/supervisor. Candidate’s Signature:
TRSHSK205-0609 Housekeeping NC II
Date:
1
SELF ASSESSMENT GUIDE Qualification :
HOUSEKEEPING NCII
Unit of Competency Covered :
PROVIDE VALET/BUTLER SERVICE
Instruction: Read each of the questions in the left-hand column of the chart. Place a check in the appropriate box opposite each question to indicate your answer. Can I?
YES
Build rapport and enhance the feeling of goodwill between the guest and establishment
Follow valet grooming and communication standards
Access and utilize knowledge of guest to provide personalized valet service
Handle luggage neatly in accordance with guests instruction
Clean shoes correctly
Maintain confidentiality of guest properties and activities
Perform necessary repairs on guest’s property
NO
I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by concerned assessment personnel and my manager/supervisor. Candidate’s Signature:
TRSHSK205-0609 Housekeeping NC II
Date:
2
SELF-ASSESSMENT GUIDE Qualification
HOUSEKEEPING NCII
Unit of Competency Covered
Laundry Linen and Guest Clothes
Instruction: Read each of the questions in the left-hand column of the chart. Place a check in the appropriate box opposite each question to indicate your answer. Can I?
YES
Sort items according to the cleaning process, whether they will be washed or dry cleaned
Select laundry process according to degree of spoilage, color and type of fabric
Check items with stains and treat them accordingly
Use cleaning agents and chemicals in accordance with manufacturer’s instructions and safety precautions
Operate laundry equipment and observe manufacturer’s instructions and safety precautions
Kept records of any damage caused by the cleaning process
Complete the pressing and finishing process
Package and present laundry
Return finished packages and stores laundry items accordingly within the time frame
NO
I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by concerned assessment personnel and my manager/supervisor. Candidate’s Signature:
