Comp pass System m
TM
Tra ansaction Manag gement
Questio ons and Answers A What is Compass Trans saction Mana agement Syste em (TMS)? Compass is a small des sktop applicattion than runs s on your com mputer (PC) w with and throu ugh our secure e web trans saction Manag gement syste em. With a carrd reader and d available the ermal printer provided by E EPIC nsactions from Aviation, you y have eve erything you need n to run crredit card and d fuel card tran m the desktop p of your custo omer service or maintenan nce department PC.
What will it cost to insta all/use Compass? n cost for the e application, card reader or o optional pr inter. Compasss software is being provided to There is no replace th he current point of sale (PO OS) device. There is no ch arge* for the purchase of tthe software, there are no mo onthly maintenance fees and there are no n annual sofftware license e fees for you ur primary loca ation with Comp pass. Addition nal locations may m need to purchase p add ditional hardw ware.
*Merchants may have some indirectt costs if they y need to upgrrade their com mputer or inte ernet access. er requirements are minima al, and most m merchants willl not incur ad dditional expe enses. However, the compute
What are the minimum m PC requirem ments for insta alling Compasss? r very minimal reso ources to operate. System RAM: 512 Mb (Minimum);; 1 GB or morre Compass requires (Recomm mended) Hard Disk Space: 50 Mb (Minim mum); No add ditional space e required Ava ailable USB P Ports: 2 (Minimu um); No additiional USB ports required Operating O Sysstem: Window ws XP, Windo ows 2000, Vissta or Windows 7; MS Word 2007 2 or highe er for Star TSP100 printer requirementss. Internet Acccess: Dial-up 56Kb m); Cable/DSL L (Recommen nded). (Minimum
What can I do if my loc cation does no ot have intern net access? h been des signed as a web-based w transaction Man nagement sysstem. If you are unable to o obtain Compass has internet ac ccess, contac ct your EPIC Aviation A supp port team at 8 877.247.2772.
Can I install Compass on a Macinto osh? Compass has only bee en certified un nder the Wind dows operatin ng systems(Se ee ‘Minimum Requirementts’ for specific operating syste ems), and ma ay not work with w Macintosh h Operating S Systems (Call for details). Software VMware Fusiion and NEW W Parallels 7 have h proven ssuccessful in iinstalling Com mpass on MA AC OS. Costt and support for these sys stems are at the obligation of the merch hant. o using Compass? What are the benefits of ed program th hat is designe ed to reduce ccosts and imp prove transacction processe es. Compass is a web-base ons can be co ompleted quic cker, easier, more m accurate ely and securrely. Transactio
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Compass:
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Easy to train new staff Simplicity improves accuracy of each transaction Allows viewing of complete transactions prior to submitting for authorizations Approves transactions faster Provides scheduling of unattended Price/Tax Updates and Settlement times Eliminates stand-alone Point of Sale terminals and dedicated phone lines Web access of live transactions and details from any PC through mycompass.aero
Am I required to use Compass? Can I keep using my current POS hardware? The current POS hardware is being phased out. Current POS terminals will not be supported because some of the POS software has become outdated, or the software does not provide the flexibility of newer products.
Compass is the new standard for processing credit cards at EPIC Aviation merchant locations excluding “self-serve only” locations. Self-Serve locations and locations using third-party software such as FBO Manager, Total FBO, Corridor, PRG Aviation, or internally developed systems may or may not benefit from Compass.
Can I keep my old POS hardware as a backup? No, Compass is a direct replacement for your Point of Sale hardware. The old POS hardware will not be supported. Once the processing center has deactivated the old hardware, attempts to process cards with the old hardware will fail.
Compass is more reliable than the current Point of Sale hardware; however, there can still be occasions when Compass will not be available, i.e. internet access is not available. During these times, the current manual imprinter backup method should be used. This does not change with Compass.
What should I do with my old POS hardware after I install Compass? About two weeks after Compass has been installed, EPIC Aviation will contact the merchant to verify system training and operation is complete. At that time, a call tag will be issued for the return of the old hardware. Specific instructions will be given to return the old equipment to EPIC Aviation.
Will I still need to use epiccardservices.com after installing Compass? The role of epiccardservices.com will not change when using Compass. Information on epiccardservices.com will be accessed by the Compass application just as it has been by the other POS devices. Compass will be able to take advantage of new features added to epiccardservices.com and will process transactions faster than the POS.
If I want to change my computer, will I need to reinstall Compass? Yes, each computer using Compass must complete the installation process. Depending on the type of setup, installation procedures can vary slightly. Not following the correct procedure could prevent the use of Compass. Therefore, it is important to contact EPIC Aviation support at 877.247.2772 prior to attempting any reinstallation of Compass on an existing or new computer.
Is the https://www.myCompass.aero website safe? The myCompass.aero website is a secured website that meets all Payment Card Industry Data Security Standards including data encryption and site security certification.
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Is my password safe? What if I forget my password? The myCompass.aero website is a secured website that meets all Payment Card Industry Data Security Standards including data encryption and site security certification. Because passwords are encrypted, personnel at EPIC Aviation Services cannot see your password. If you forget your password, EPIC Aviation will not be able to provide that information to you. To have your password reset, contact EPIC Aviation at 877.247.2772 to verify your identity and receive a new temporary password.
How is the payment card account numbers protected? The myCompass.aero website is a secured website that meets all Payment Card Industry Data Security Standards including data encryption and site security certification. Credit card information is kept for a very limited time to allow payment card processing to be completed. Once the information is no longer needed, it is removed from the website. Historical data will continue to be available on epiccardservices.com.
How can I be sure that other information in Compass is secure? The myCompass.aero website is a secured website that meets all Payment Card Industry Data Security Standards (PCI DSS) including data encryption and site security certification. To request a copy of the PCI DSS contact EPIC Aviation at 877.247.2772.
Control
Who has access to myCompass.aero? Access is established by EPIC Aviation for the person(s) who will act as the Compass administrator(s) for your company. Only those authorized by your company are given access to your account on myCompass.aero.
Each administrator can be limited to specific functions such as creating new users or assigning user privileges.
How can I control access to my Compass terminals? Compass allows the administrator to determine who has access and what functions can be performed by each person accessing Compass.
As a general rule, one CSR would log into Compass and remain logged in for an entire shift, which would allow transactions to be completed without the need to login each time. Other CSRs would also have access to that terminal to process transactions. However, many of the functions require additional verification, and only those users who are assigned privileges for those functions will be allowed access to them. An ‘Operator ID’ prompt helps you identify which CSR ran the transaction.
Can I limit what each person can do at the Compass terminals? Compass allows the administrator to determine what access and what privileges are given to each user. The administrator can assign user functions at the time the user is added to the system and can modify those privileges at any time.
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Can I keep separate invoice numbers for each of my Compass terminals? Each Compass terminal will have its own batch and invoice numbers. The batch numbers and invoice numbers can each be set to any value desired by the merchant. With multiple Compass terminals it is advisable to keep batch numbers in distinct ranges for each terminal (terminal 1 = 1000, terminal 2 = 2000, and terminal 3 = 3000.) Do I have to login every time I want to use the Compass terminal to run a transaction or will it timeout? Yes, this would allow transactions to be completed each time. Other CSRs could also have access to that terminal to process transactions. However, many of the functions require additional verification, and only users who are assigned privileges for those functions will be allowed access to them. An ‘Operator ID’ prompt helps you identify which CSR ran the transaction.
How many Compass terminals can I have? The number of Compass terminals you can have is virtually unlimited. However, each terminal must be setup with its own terminal ID. Terminal IDs are used to identify your merchant location and are assigned by the EPIC Aviation card processor. Always contact your EPIC Aviation representative prior to installing additional Compass terminals. Additional Card Readers and Thermal Printers are available at additional cost.
Do all of my Compass terminals have to use the same printer? No, Compass allows you to use a wide variety of printers – both local and networked. Each Compass terminal can print to the same printer or to its own printer. Printer designations can be changed at any time. If one printer quits working, it is simple and quick to change to a different printer to continue processing transactions.
Do I still need to do Price/Tax Updates with Compass? Price/Tax Updates still need to be done any time there are changes in taxes, fuel product pricing, or nonfuel product information. However, Compass has a built-in feature that allows Price/Tax Updates to be done automatically. This feature does not require human intervention, can be scheduled at any time that is convenient for merchants and ensures that the Price/Tax information is always current. It is recommended to perform Price/Tax Updates early every morning to make sure that any changes are reflected in your transactions.
Price/Tax Updates can be performed at any time.
What cards will Compass be able to process? Compass has been certified to process the following payment cards: EPIC Card, American Express, Avcard, Discover, Government Air Card / DESC, MasterCard, MultiService & Visa.
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