Study of Productivity Improvement Using Lean Six Sigma Methodology 35 1.3 Bill of material generation process The bill of materials (BoM) is, in its simplest form
Marriott International, Inc. Hospitality, Travel and Leisure. Case Study. Marriott Transforms. Key Finance Processes. The lodging leader develops a scalable
1 Lean Six Sigma Standard Business Roadmap Implementation Manual Issue No. 4: 2009
About Me Arlen Bankston Director, Lean-Agile Consulting Six Sigma Master Black Belt Certified ScrumMaster Trainer and Agile Methodology Coach 30+ Lean Six Sigma and
What are the Key elements of a Skills Matrix? Skills/Tasks •Team/Area: Team Members •Team/Area Leader: •Date: •Skills/Tasks •Name •Dick •Developer •Coach
The performance management system needs to focus not only on monitoring but on action centered management Key Elements of a Performance Management System
Global hotelier Marriott International is embracing the new reality of digital business to transform how employees work and how customers experience the brand
The Orlando World Center, the largest facility in the Marriott chain, is a 200-acre campus that includes. 2,000 guest rooms and more than 400,000 square feet of
How do we narrow in on something meaningful? 1. Define what we mean by LSS and RM Process Lean (L), Six Sigma (SS), LSS, DFSS Risk Management
Six Sigma Certification Program White Belt Lesson 1: What is Six Sigma The most important part of the entire process, is uncovering the gaps or defects in a
Download penempelan peringatan berbentuk poster di dinding area proses pencetakan, prosedur penumpukan dan pengangkutan produk, alat perata cetakan berbentuk (T) terbuat dari kayu, dan SOP proses pencampuran paving kotak. Kata Kunci: DMAIC, E-D
Case Study. Project Name: Supply Managed Print Service. Client: Marriott Hotel, Leeds City Centre. Sector: Hospitality, Tourism & Leisure. Marriott® is an
Each guest room was cabled to incorporate a designated desktop providing power and data points. Management also requested that the switchplates
Title: Microsoft PowerPoint - Rethink - LSS Presentation 20090610 ver1.ppt [Compatibility Mode] Author: Administrator Created Date: 7/24/2009 10:59:06 AM
Since founding Savvi, Terry has been immersed in Six Sigma techniques, helping to design and develop ..... All Together Now: Brainstorming with Your Team to Create Affinity Diagrams..............53. Dem Bones: ..... Together with the more conceptual
Download Leadership for Learning (LfL) for schools in Pakistan, placing this project amongst the ... 6.4 Research Question One: How is leadership and learning understood in Pakistan? 163. 6.4.1 Theme One: Examination skills make the most import
118 Chapter Four business processes and customer-perceived value. Chapter 2 discussed how to create organizations that are customer-driven, which is essentiaL
Download KESIMPULAN DAN SARAN. 5.1. Kesimpulan. Berdasarkan hasil penelitian dan pembahasan mengenai Analisis. Implementasi Six Sigma Berdasarkan Financial Performance Perusahaan. (Studi Kasus pada Annual Report General Electric Company Periode
a) Diagrama de Flujo de Procesos; con el cual se conocen las etapas del proceso por medio de una secuencia de pasos, así como las etapas críticas (fig. 1)
Phone: 972-618-1100 Fax: 972-618-1103. Algiere Design & Purchasing Services, Inc. CASE STUDY: MARRIOTT COURTYARD INDIANAPOLIS, INDIANA
The IKEA Group approach to sustainability How we manage sustainability in our business
Retrocommissioning at Marriott: Fine-Tuned Energy Management for Savings. Energy-efficient lighting; electronic thermostats; cold-water ozone laundry
Marriott Foundation for People with Disabilities. The staff at Bridges From School to Work. (Bridges) understand the important, life- changing role employment
Aliante 5-foot sconce, unslotted, designed by Stefano Casciani. Lutron Project Brief: JW Marriott, Grand Rapids Lighting Design: Gary Steffy
Sustainability in the Marriott Group Green Lean Six Sigma Case Study
Produced By: Mohammad Alzayed- Frank Zachar- Preston Yochim
History of Marriott’s Sustainability ● Marriott International is the largest hotel company in the world with over 4,000 properties in over 80 countries and territories around the world. ● In an attempt to show their commitment, the company has pledged to lower its energy and water consumption by 20% by the year 2020. ●
Our study of Marriott International Inc. will explore how Marriott can increase its sustainability levels and become more competitive with its green hotel policies.
Marriott’s Environmental Indicators ● Total Energy Consumption ● Total Water Consumption ● Total Greenhouse Gas Emissions
Define: Pareto Analysis Using the 80/20 rule, the Marriott hotels in the Americas are responsible for 80% of the total water consumption while both the Marriott hotels in the Americas and Asia Pacific are responsible for 80% of the total energy consumption.
Define: CTQ Analysis ● CTQ tree was used to establish standards of quality for low environmental impact ● From a customer need, the quality drivers were identified ● Each of these drivers was assigned 3 ways to maintain a high level of quality
Analyze: Fishbone ●
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A fishbone diagram was used to identify causes of water/energy consumption The common causes could be further assessed and controlled Some causes are somewhat unable to be controlled (i.e. customer related consumption)
Analyze: Fishbone
Primary Causes ● The most impactful causes of high water and energy consumption are: ○ ○ ○ ○
Pool/Jaccuzzi Lighting Laundry Showers/Sinks
KANO Survey: Understanding the Market
Analyze: Stakeholder Analysis Consumers: Decrease operating costs and hence the price of a room. Therefore, guests would typically be satisfied with Marriott increasing its environmental stance Shareholders: Cut down operating costs over the short and long run for the company while some would want Marriott to focus on increasing the profit margins. Government: Satisfied and glad with an environmentalist approach since it would benefit the nation’s prosperity and green stance. Executive Board: Executives might be hesitant to not bear responsibility. However, executives usually take particular care to the company’s rankings and reputation in the corporate world. Employees: Pressured to face the results and responsibilities of what they are working through while potentially resulting in a promotion.
Control Charts ● Three different control charts were created in order to analyze the progression of Marriott International Inc. with respect to their environment indicators.
Control Charts
Conclusion ●
Focusing on the chains in the Americas and Pacific Asia is the first step for Marriott. Special environmentalist offices and departments should be set up in the headquarters in each of the above regions.
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Marriott should focus on the root causes driving the electricity and water consumption and drive the KANO survey for positive change.
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Marriott should take immediate action to control its greenhouse emissions.
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Implementing green six sigma is an approach that should constitute and drive the spirit of all Marriott’s employees and it is not merely a language of numbers and metrics.
