PwC’s Academy
The PwC Communications Toolkit 6 practical workshops
Learn the most critical skills of a finance professional
Objective
What will participants learn?
A number of local reports have highlighted communication skills as one of the main skills gaps in the finance profession
Going beyond your technical competence is imperative for the success of any professional in business. Whether dealing with internal and external clients, the communications skills required can be split into four categories, as given below. Each workshop in this series aims to catalyse greater self-awareness to translate the knowledge into a more effective approach to communicate with others.
1 Who should attend? Finance managers Young entrepreneurs Consultants
Writing Getting your written message across with IMPACT
2 Verbal What you say and HOW you say it matter
Internal & external auditors And non-financial professionals working in marketing, sales, HR, etc.
3
4
Interpersonal
Confidence
Make your day - to - day interactions COUNT
Assert yourself POSITIVELY
PwC’s Academy
Workshop agenda Each workshop in this series aims to address one or more of the four skills in a way which is tangible and relevant to the increasing professional demands you have. CPE Hours: 3
Workshop 1: Understanding your style
3
Interpersonal
4
Confidence
The goal of this session is to enable participants to understand and appreciate the differences in behavioural styles and the impact of those differences on how we approach our work and our relationships. Through an understanding of behavioural styles, participants learn to identify the work priorities and preferences of themselves and others so that they can recognise differences and build effective relationships. This session will also focus on resilience – moving forward in times of adversity and adapting to change in challenging situations, whilst maintaining a positive mind-set.
CPE Hours: 3
Workshop 2: Influencing styles
2
Verbal
3
Interpersonal
4
Confidence
This session will help participants understand their own personal power model and their natural way of influencing others. They will learn about themselves but also understand how to make necessary shifts when dealing with different people and different situations. It will also introduce participants to ‘push’ and ‘pull’ personality types, both of which have traits which can be used to influence others. Participants will complete a self-exploration questionnaire in order to identify their strengths and development points, and will also have the opportunity to role play the personality trait which is the most out of their comfort zone. During the session participants understand the role of ‘words’, ‘music’ and ‘dance’ to ensure effective interactions.
Workshop 3: Running effective meetings and conducting exploratory interviews
1
Writing
CPE Hours: 4
2
Verbal
3
Interpersonal
4
Confidence
Meetings can be enormously resourceful events or they can be a drain on time, energy and motivation. Participants will learn how to stand out during meetings and how to improve their success in meetings. Exploratory interviews are a common occurrence for any professional. This session will focus on tips to conduct these in a way, which will give you the best results from both a work and an interpersonal perspective.
CPE Hours: 6
Workshop 4: Practising presentation skills
2
Verbal
4
Confidence
This session aims at coaching participants to overcome presentation fears, distinguish themselves from other speakers and deliver with real impact. Too often we have been trapped in presentations that were painfully long, overly serious or disorganised. During this session participants will learn to see the subject from the audience’s perspective and structure content for clarity and memory retention. It is relevant to professionals at all levels, in particular to those individuals whose role includes preparing and delivering presentations regularly to clients and/or colleagues. Participants will also be coached on the visual aspects of their presentations such as the data they are presenting and use of tables and charts.
PwC’s Academy
CPE Hours: 4
Workshop 5: Business development and client interactions WritingWriting
2
Verbal
3
Interpersonal Interpersonal
4
Confidence Confidence
This session aims at encouraging participants to step outside their comfort zone and to map out, the whole range of options available to them when it comes to developing their business, engaging new clients, or simply maintaining and strengthening their current network of contacts. The main areas of focus are networking skills, negotiation skills, and conflict management and resolution. CPE Hours: 5
Workshop 6: Business writing 1
Writing
44
Confidence Confidence
This practical workshop aims to make your professional writing more effective. The main focus is on raising awareness of good writing techniques, including adapting your writing style and tone for different audiences. The session will show you how to write in order to put your message across clearly, and get your documents to the top of the pile.
Methodology and materials Analysis and restructuring of previous communications Practice sessions including trainer and peer feedback Presentations and role-plays Principles from the SDI model
Fees
Workshop 1: Understanding your style - €65 Workshop 2: Influencing styles - €65 Workshop 3: Running effective meetings and conducting exploratory interviews - €75 Workshop 4: Practicing presentation skills - €90 Workshop 5: Business development and client interactions - €75 Workshop 6: Business writing - €90 Bundle Fee: €400 (25 CPE Professional hours)
What past participants say
“Excellent communicators with very good experience and knowledge. I really enjoyed it, very practical!” “They were very informative and good eye openers, both in terms of business and personality” “Very engaging!”
PwC’s Academy
About the workshop facilitators We have a team of facilitators who have trained a number of finance professionals at different levels to handle a variety of communicative situations. Their backgrounds and expertise are different, making their consolidated effort a truly unique learning experience.
Stefania Curmi Stefania Curmi joined PwC’s Human Capital team after having completed a Masters in International Employment Relations and Human Resource Management at the London School of Economics. Following her studies, Stefania worked in the UK with an HR consultancy firm where she was responsible for providing organisations with advice relating to all aspects of their HR function including the development of staff, performance management, process improvement and outsourcing. Stefania is part of PwC’s Academy team and she has developed training ideas and materials as well as having provided soft skills training for a number of internal and external events.
Steve Flinders Steve Flinders Steve Flinders is a freelance trainer, coach, consultant and writer. He divides his time between business and life coaching, journalism, intercultural and communications consultancy for people relocating to and from the UK, and international training ranging from specialist language to leadership courses. As well as the UK and Malta, Steve has lived and worked in France, Sweden, Pakistan and the Republic of Ireland. He has a Master’s degree in Politics, Philosophy and Economics from the University of Oxford and a postgraduate teaching certificate. He is a qualified coach with an Institute of Leadership and Management level 7 Diploma in Executive Coaching and Mentoring, has advanced accreditation as a TMSDI Team Management Systems trainer, and is a Worldwork accredited administrator of The International Profiler, which helps people develop awareness of the behaviours and competences they need for successful international working.
Victor Calleja Victor Calleja is a writer, journalist and editor. He has also delivered talks to companies about writing, creativity and the art of communication. His writing, which has appeared in leading local newspapers, magazines and journals, is sought after not just for its originality but especially for its clarity of language. Before becoming a professional writer Victor was involved in marketing, public relations and publishing. Sound communication skills have always been key factors in all he has done. Victor’s main contribution to these workshops is the development of communication skills programmes.
Pamela Mamo Pamela Mamo is a Senior Manager @ PwC responsible for the business development aspect of PwC’s Academy whereby she assists in the design of the training plans and scoping of courses, designing new training products and meeting clients to analyse their training needs and translating them into effective training programmes. She continues to be one of the firm’s business skills trainers and has developed and delivered several training programmes to PwC’s managerial team and to PwC’s Academy external clients around the areas of talent management, leadership and management skills, coaching, staff development, client relationships.
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